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Reviewer Photos & Videos
Linda PMetropolitan Adelaide, SA
- SA
- Verified customer
Same day service
Thanks Joe for coming out on the same day to fix a couple things in my home
I’m happy with the finished product and the way you provided me with the information I needed to know
JN#792626
1 comment
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Brandon RobertsMetropolitan Adelaide, SA
- 2 reviews
- SA
- Verified customer
Lauence job number 792434
Laurence completed the work in a prompt and professional manner, cleaning up after finishing and communicating all details of the process to us as necessary. We were very pleased with his presentation and how he did the job. Would heartily recommend.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your fantastic review. Our technicians take pride in their work and the end result speak for themselves. Professional service and customer satisfaction keeps our customers returning time... Read more
and time again for all their plumbing needs. Kind Regards, Jim’s Plumbing 792434Similar opinion? Write a review on ieatwords.com.au!
NevilleSouth Australia
- SA
- Verified customer
Very good service and very helpful, done by Laurence
My hot water service, broke down on me, this morning.
Called Jims plumbing, they came instantly and gave me a quote on the spot for replacement and the best, long time solution for my situation.
Great quality, service and price.
Replaced my storage Hot Water Service, with a contunies flow Hot water Unit.
Done by Chris and Laurence
Job #792355
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your support in sharing this great review. We pride ourselves on the knowledge and expertise our plumbers have on hot water systems and our technicians are extremely proactive to ensure ... Read more
long term solutions are provided. We find that explaining the process being undertaken gives our Customers peace of mind and being polite and courteous is all part of our service. Kind Regards. Jim's Plumbing 792355Similar opinion? Write a review on ieatwords.com.au!
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Michelle F.Metropolitan Adelaide, SA
- SA
- Verified customer
Fast Efficient service
Joe came out on the double to get our water back on.
He arrived here when he said he would, made the pricing very clear and got the job done in no time.
Looks great and cleaned up after himself.
Much appreciated.
JN#792193
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your positive feedback. Our technicians are extremely proactive to ensure long term solutions are provided. Our Customers love our up-front Fixed Price quoting as there are no surprises ... Read more
and you know exactly how much the job is going to cost you. Kind Regards, Jim's Plumbing 792193Similar opinion? Write a review on ieatwords.com.au!
Lisa P.Metropolitan Adelaide, SA
- SA
- Verified customer
leaky toilet fixed
Fast service from Joe, friendly and quick.
Very experienced, knowledgeable and did it with a smile on his face.
Had a few issues sorted around my house with ease. Much appreciated.
JN#790798
1 comment
Customer Service M.Jim’s Plumbing
Thank you for sharing your fantastic review. Attending to your plumbing needs promptly is made easy as we have one of the largest fleets of emergency plumbers in Australia and have the ability to resp... Read more
ond to the majority of calls within the hour. Professionalism is all part of the service at Jim’s Plumbing allowing our Customers to make informed decisions that suit their needs. Kind Regards, Jim’s Plumbing. 790798Similar opinion? Write a review on ieatwords.com.au!
Unimpressed RogerMetropolitan Adelaide, SA
- 2 reviews
- SA
- Verified customer
What a rip off
check out their website where they state they don't charge premiums for out of hours. We were on vacation and the house-sitter called due to a leaking pipe in the ceiling. I have an easy access ladder through the manhole and lighting in the roof. A plastic pipe (tube actually) for the water supply to the fridge sprung a leak. the plumber was on-site for no more than 2 hours, replaced the tube, removed wet insulation and tested the water pressure. the bill was $900, that's $450/hr. that's a ripoff in anyone's language
1 comment
Customer Service M.Jim’s Plumbing
Roger, the technician repaired the damaged pipe and spent more than 2 hours doing it outside of normal business hours. The price included all material and labour and the customer who was onsite agree... Read more
d to the price before work started and was more than happy with the work that we undertook. Kind Regards, Jim's Plumbing 780566Similar opinion? Write a review on ieatwords.com.au!
VittoriaMetropolitan Adelaide, SA
- SA
- Verified customer
Terry 788370
Terry was friendly and easy to talk to regarding the issue we were having. Fixed the leak for us and went above and beyond to check water pressure etc to ensure all on working order. Hopefully we don't need any work anytime soon but if we do we will definitely call on Terry again
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your support in sharing this great review. We pride ourselves on the knowledge and expertise our plumbers have on all aspects of the trade and our technicians are extremely proactive to ... Read more
ensure long term solutions are provided. We find that explaining the process being undertaken gives our Customers peace of mind and being polite and courteous is all part of our service. Kind Regards, Jim's Plumbing 788370Similar opinion? Write a review on ieatwords.com.au!
- SA
- Verified customer
New taps and toilet service
Chris on job 787622 was very courteous, very informative and efficient. Explained interest free terms and was professional. Amazing how prompt the service was and how good his skills were fix my plumbing
1 comment
Customer Service M.Jim’s Plumbing
We are pleased to hear of your great experience and thank you for your fantastic review. At Jim's Plumbing, we believe in providing exceptional service and advice from beginning to end at every job we... Read more
attend to ensure our Customers’ needs are met. Informative advice assists our Customers in making the best decision for their circumstances. Kind Regards, Jims Plumbing 787622Similar opinion? Write a review on ieatwords.com.au!
Julia B
- 4 reviews
- SA
- Verified customer
Plumbing
Job number : 787323
Chris and Lindon came to do a job at my house. It was very overwhelming as it was to replace an entire drainage system. The boys were very friendly and professional keeping me informed of every step of the process. They were very accommodating in answering my questions using easy language being very considerate that I am not a plumber or have any knowledge in this field. They were extremely patient and kind and I would have no worries in asking them to come back again. They are very female friendly and I commend them on making the process and job as fast and efficient as possible. The finish and clean up was great. Thankyou boys.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for sharing your positive experience. Professionalism and technical expertise is a specialty of ours at Jim’s Plumbing and our dedicated team of technicians are always on hand to ensure you ... Read more
receive a prompt and reliable service every time. Our technicians take pride in their work and the end results speak for themselves. Kind Regards, Jims Plumbing 787323Similar opinion? Write a review on ieatwords.com.au!
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- SA
- Verified customer
Terry was professional and helpful
Terry arrived within the time allotted to us. He was helpful with suggestions and gave us multiple options for our toilet plumbing job which we are very satisfied with. He was also very thorough and professional.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your positive feedback. Our technicians are extremely proactive to ensure long term solutions are provided. Our Customers love our up-front Fixed Price quoting as there are no surprises ... Read more
and you know exactly how much the job is going to cost you. Kind Regards, Jims Plumbing 787242Similar opinion? Write a review on ieatwords.com.au!
Josie HeinrichSouthern and Hills, SA
- 3 reviews
- SA
- Verified customer
Can’t praise Jim’s plumbing enough!
I can’t thank Jim’s plumbing enough. Chris Abrahamson was on time, punctual, gave great advice, was very organised with the jobs he did around my house, Overall, I was very happy with the price, discount and work Chris had done and he left the place very clean after he left. Now that’s great service! Great to see there are great, honest, young dedicated Plumber tradees out there still! Thanks Chris! You are worth your weigh in Gold! A credit to Jim’s Plumbing
Regards Josie Heinrich
1 comment
Customer Service M.Jim’s Plumbing
Hi Josie,
We are pleased to hear of your great experience and thank you for your fantastic review. At Jim's Plumbing, we believe in providing exceptional service and advice from beginning to end at e... Read more
Similar opinion? Write a review on ieatwords.com.au!
Rachel S.Metropolitan Adelaide, SA
- SA
- Verified customer
Public holiday hero!
Thank you Joe for coming to promptly on a public holiday Monday.
Your service was superlative.
Arrived, investigated thoroughly and diagnosed the issue in no time all with a smile on your face.
Fantastic. Thank you.
JN#781934
1 comment
Customer Service M.Jim’s Plumbing
We are pleased to hear of your great experience and thank you for your fantastic review. At Jim's Plumbing, we believe in providing exceptional service and advice from beginning to end at every job we... Read more
attend to ensure our Customers’ needs are met. Informative advice assists our Customers in making the best decision for their circumstances. Kind Regards, Jim's Plumbing 781934Similar opinion? Write a review on ieatwords.com.au!
LeeMetropolitan Adelaide, SA
- SA
- Verified customer
Ripped off experience
I got Jim’s plumbing to fix pipe leaking in my kitchen, I asked the plumber how long it will take to complete the job then he seemed unclear to say anything. So I assume it would be complicated then. I didn’t know that it actually only took 15 min to complete the job and they charged me $522. $132 call out fees and $390 job done. I supplied part of the pipe ($9 only for the pipe) too. Well, it was pretty clear that they are not the honest service supplier in Australia. How would you want your company has long run business with no turn back cust...Read more
omer. I raised my concern to the customer section, they don’t see their charges were unreasonable and triple times more than the market rate. The customer officer told me that this is national rate and no different whether you call the job in weekday or weekend, I said to him every state has their own CPI rate every year and how can you get SA customer to bear the same higher charges as Customer in Sydney and Melbourne? Just wondering do you have financial analysis and strategies staff to work for your business for long run plan? I strongly not recommended this plumbing to anyone. That’s a grey area with their price set to customer.1 comment
I have just received the tax invoice breakdown. I found the call out fess was incorrect $129 GST exclusive, I raised this to the customer service officer then he immediately said the invoice cost was ... Read more
incorrect the $9 should be included in material and consumable? You can randomly moved the cost across to different item and match to your total that you charged to me.? The price content isn’t transparency to customer.Similar opinion? Write a review on ieatwords.com.au!
- SA
- Verified customer
RIDICULOUS pricing, go anywhere else BUT HERE
The young guy was nice at first, and did a good job, but his PRICING???? How can ANYONE justify charging $622 for fixing two taps without giving you new taps? They charge a CALL OUT PRICE $132,before doing any work at all. Washers cost $5 for a pack of around 50, and labour can be justifiably up to $70 or $90 on New Years Eve, but he charged me $500 on top of the call out fee? The work took about 20 mins. The guy was worried i wouldn't pay as at first i said "i can't pay $920 for fixing two taps, so you may as well leave". He then offered to ...Read more
do the work for $500 saying "i'm not supposed to do this" as if blaming a boss, and i I changed my mind worried the hot water would leak too much and cost me a fortune. He then made me sign his ipad 3x before the job. Finally I asked for an invoice at the end and he refused to give me one? i wanted to forward the invoice to the landlord to show him the cost. He said"You will get the invoice in an email". I said "NO, i need to see an invoice before i pay, what kind of job is this?" He then added one sentence to his ipad notes, saying what he did but it looked really dodgy and not like a proper invoice. I said i didn't have that kind of money to pay right away, but he insisted "you have to pay now", and refused to wait a couple of days for payment. All he wanted was the MONEY. I used an emergency credit card and paid while he held up an eftpos machine, later seeing the invoice in my email stating that i COULD have paid later?? I rang customer service people, who stated the plumber runs his own Franchise so it was his own business: so he CHOSE the PREDATORY PRICING,. They refunded the $132 but that means i still paid $500 for a basic tap fix, and no parts. How can anyone justify charging more than $75 in labour and parts for replacing a washer in a tap- he got $500?? Even if he paid the secretary $30/hour, took out money for petrol, and Advertising, @ $100, the job itself would have been reasonably priced at $175 in labour and 2x 10c washers. He took my whole week's wage, with no conscience, taking total advantage of my vulnerability and need to get the water stopped as soon as possible. Most average wage people cannot afford this type of pricing. I am a tutor with 30 years experience and charge a reasonable fee of $60 per hour DRIVING to people's homes. Go ANYWHERE but here.2 comments
Customer Service M.Jim’s Plumbing
Mary, it is disappointing that you have written a review with such incorrect information regarding what we charge here in pricing as well as what was discussed on the phone especially as we have voice... Read more
recording. A lot of the issues stemmed from your landlord who would not reimburse or pay for this work that you had authorised. In speaking with you on the phone and advising what you have written is incorrect in this you review, you hung up and would not discuss these issues. We did send you an invoice while you were on site as this is done electronically through the technician’s iPad. Kind Regards Jim’s Plumbing. 777084.The information i gave is correct, $200 would have been a fair and reasonable price for replacing washers in taps. Charging $500, which i paid and have a receipt for, is unreasonable, and shows the gr... Read more
eed and lack of integrity in this company : Chris, the plumber could not show me a proper invoice on his ipad. I was not given the chance to contact my landlord at all, so this is pure fabrication. My landlord is in fact here today attending to other issues.Similar opinion? Write a review on ieatwords.com.au!
- SA
- Verified customer
Great service but a little pricey
I had an invoicing issue originally but when I contacted Jim's about it they dealt with it promptly and satisfactorily, so thumbs up for customer service and complaint resolution, this is my updated review in response.
The plumber who attended was friendly and prompt, and did the job of an emergency replacement for our outdoor tap well. He also noticed that the water pressure on our property is a bit high and gave us some good advice about the effect of that.
Just a word of warning, the non-refundable call-out fee does NOT include the first half hour of service or similar in the way that most companies do, so I'd recommend asking for a ballpark quote over the phone in advance to be sure that you're not surprised by the total bill.
1 comment
Customer Service M.Jim’s Plumbing
Rebecca the advantages of using Jim's Plumbing is our prices are fixed prices straight from our iPad so that what we charge clients cannot vary from client to client, allowing us to provide consistenc... Read more
y. We definitely do not charge $600.00 to replace a garden tap. Please feel free to contact our office to discuss further so we can resolve your issue. It is important that our clients are happy with the service we provide each time and I am sure we can assist. Kind Regards, Jim’s Plumbing.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
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RachelAdelaide
- 4 reviews
- SA
- Verified customer
Awesome service
Koasta from Jims plumbing was incredible. He fixed my taps while my toddler talked his ear off. What amazing service. Highly recommend. Best customer service from a business ive ever received!!
1 comment
Customer Service M.Jim’s Plumbing
We are pleased to hear of your great experience and thank you for your fantastic review. At Jim's Plumbing, we believe in providing exceptional service and advice from beginning to end at every job we... Read more
attend to ensure our Customers needs are met. Informative advice assists our Customers in making the best decision for their circumstances. Kind Regards, Jim's Plumbing 769918Similar opinion? Write a review on ieatwords.com.au!
Margie
- 2 reviews
- SA
- Verified customer
Hot water replacement
Terry, from Jim s plumbing, with his knowledge & work skills. Explanation of problem with issues with solar panels and advice regarding installation of gas continuous flow hot water system excellent.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your positive feedback. Our technicians are extremely proactive to ensure long term solutions are provided. We find that explaining the process being undertaken gives our Customers peace of mind. Kind Regards, Jim's Plumbing. 769853
Similar opinion? Write a review on ieatwords.com.au!
KPLMetropolitan Adelaide, SA
- SA
- Verified customer
Job 769200 (19/11/19)
Awesome within the hour service! Same day total installation of a complete new toilet to replace our 1973 nightmare lav that was dead in the water. Joe (SA western) provided a full fixed price quote, did everything he needed to do, and the new toilet was in. A tidy and methodical professional I'd highly recommend and use again if required, installing a new toilet so quickly when we needed a new one. My grateful thanks!
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your fantastic review. All our vans are satellite tracked giving us the ability to have the closest plumber respond to your call quickly. We are renowned for our professional service, ad... Read more
vice and superior workmanship at Jim's Plumbing. We look forward to taking care of your future plumbing needs. Kind Regards, Jim's Plumbing 769200Similar opinion? Write a review on ieatwords.com.au!
RogerMetropolitan Adelaide, SA
- 7 reviews
- SA
- Verified customer
Jim's aka as Metropolitan plumbing - VERY, VERY ++++++++ Expensive!!!
Arranged for Jim's plumbing to quote for a job, turns out they are actually Metropolitan plumbing. The job was to redirect hot and cold pipes from above the sink as under sink connections 500mm away. Everything was exposed and accessible, a simple cut and weld job with basic under-sink connections - the cabinet maker advised from previous jobs the price would be @$150, whereas Jims/Metropolitan plumbing wanted $590 for a 30min job. So deal with these companies if you don't mind be price gouged, but if you do don't waste your time with them.
2 comments
for an update, the job was completed by another plumber for $200. A Jim's representative did contact me, advised me that their business (Jim's /Metropolitan Plumbing) is a corporate premium model rath... Read more
er than franchisee, and their charges reflect a premium emergency availability. Fair enough, however it might save some dissatisfaction if it was clear Jim's Plumbing was a 'corporate premium' business and unlike the other 'cost effective' Jim's services.Customer Service M.Jim’s Plumbing
Roger, sorry we could not help you on this occasion and appreciate your time speaking to us. You have received a cheaper price to have this work completed, however I believe our price of $590 is fair.... Read more
This price includes oxyacetylene, copper fittings, pipework, etc. Again, thank you for your time again to discuss this pricing issue and we appreciate your feedback. Kind Regards, Jim's Plumbing.Similar opinion? Write a review on ieatwords.com.au!
- SA
- Verified customer
Gas bbq fitting.
Kostas did a fantastic job connecting my natural gas bbq to mains supply.
He was very professional and fussy. He takes pride in his work and ensured that he delivered a quality job.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for sharing your positive experience. Professionalism and technical expertise is a specialty of ours at Jim's Plumbing and our dedicated team of technicians are always on hand to ensure you ... Read more
receive a prompt and reliable service every time. Kind Regards, Jim's Plumbing. 768125Similar opinion? Write a review on ieatwords.com.au!
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Customer Service M.Jim’s Plumbing
Thank you for your fantastic review. Our technicians take pride in their work and the end result speak for themselves. Professional service and customer satisfaction keeps our customers returning time... Read more
and time again for all their plumbing needs. Kind Regards, Jim’s Plumbing 792626