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Reviews

4.5

155 reviews
5
(130)
4
(3)
3
(0)
2
(6)
1
(16)
  • Customer Service
    4.7 (53)
  • Timeliness
    4.8 (52)
  • Job Satisfaction
    4.6 (50)
  • Rates and Fees
    4.2 (52)
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Linda P

Linda PMetropolitan Adelaide, SA

  • SA
  • Verified customer

Same day service

published

Thanks Joe for coming out on the same day to fix a couple things in my home
I’m happy with the finished product and the way you provided me with the information I needed to know



JN#792626

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Brandon Roberts

Brandon RobertsMetropolitan Adelaide, SA

  • 2 reviews
  • SA
  • Verified customer

Lauence job number 792434

published

Laurence completed the work in a prompt and professional manner, cleaning up after finishing and communicating all details of the process to us as necessary. We were very pleased with his presentation and how he did the job. Would heartily recommend.

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Neville

NevilleSouth Australia

  • SA
  • Verified customer

Very good service and very helpful, done by Laurence

published

My hot water service, broke down on me, this morning.
Called Jims plumbing, they came instantly and gave me a quote on the spot for replacement and the best, long time solution for my situation.
Great quality, service and price.
Replaced my storage Hot Water Service, with a contunies flow Hot water Unit.
Done by Chris and Laurence
Job #792355



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Michelle F.

Michelle F.Metropolitan Adelaide, SA

  • SA
  • Verified customer

Fast Efficient service

published

Joe came out on the double to get our water back on.
He arrived here when he said he would, made the pricing very clear and got the job done in no time.
Looks great and cleaned up after himself.

Much appreciated.

JN#792193

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Lisa P.

Lisa P.Metropolitan Adelaide, SA

  • SA
  • Verified customer

leaky toilet fixed

published

Fast service from Joe, friendly and quick.
Very experienced, knowledgeable and did it with a smile on his face.
Had a few issues sorted around my house with ease. Much appreciated.

JN#790798

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Unimpressed Roger

Unimpressed RogerMetropolitan Adelaide, SA

  • 2 reviews
  • SA
  • Verified customer

What a rip off

published

check out their website where they state they don't charge premiums for out of hours. We were on vacation and the house-sitter called due to a leaking pipe in the ceiling. I have an easy access ladder through the manhole and lighting in the roof. A plastic pipe (tube actually) for the water supply to the fridge sprung a leak. the plumber was on-site for no more than 2 hours, replaced the tube, removed wet insulation and tested the water pressure. the bill was $900, that's $450/hr. that's a ripoff in anyone's language

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Vittoria

VittoriaMetropolitan Adelaide, SA

  • SA
  • Verified customer

Terry 788370

published

Terry was friendly and easy to talk to regarding the issue we were having. Fixed the leak for us and went above and beyond to check water pressure etc to ensure all on working order. Hopefully we don't need any work anytime soon but if we do we will definitely call on Terry again

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Jim’s Plumbing
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  • SA
  • Verified customer

New taps and toilet service

published

Chris on job 787622 was very courteous, very informative and efficient. Explained interest free terms and was professional. Amazing how prompt the service was and how good his skills were fix my plumbing

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Julia B

Julia B

  • 4 reviews
  • SA
  • Verified customer

Plumbing

published

Job number : 787323

Chris and Lindon came to do a job at my house. It was very overwhelming as it was to replace an entire drainage system. The boys were very friendly and professional keeping me informed of every step of the process. They were very accommodating in answering my questions using easy language being very considerate that I am not a plumber or have any knowledge in this field. They were extremely patient and kind and I would have no worries in asking them to come back again. They are very female friendly and I commend them on making the process and job as fast and efficient as possible. The finish and clean up was great. Thankyou boys.

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  • SA
  • Verified customer

Terry was professional and helpful

published

Terry arrived within the time allotted to us. He was helpful with suggestions and gave us multiple options for our toilet plumbing job which we are very satisfied with. He was also very thorough and professional.

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Josie Heinrich

Josie HeinrichSouthern and Hills, SA

  • 3 reviews
  • SA
  • Verified customer

Can’t praise Jim’s plumbing enough!

published

I can’t thank Jim’s plumbing enough. Chris Abrahamson was on time, punctual, gave great advice, was very organised with the jobs he did around my house, Overall, I was very happy with the price, discount and work Chris had done and he left the place very clean after he left. Now that’s great service! Great to see there are great, honest, young dedicated Plumber tradees out there still! Thanks Chris! You are worth your weigh in Gold! A credit to Jim’s Plumbing
Regards Josie Heinrich

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Rachel S.

Rachel S.Metropolitan Adelaide, SA

  • SA
  • Verified customer

Public holiday hero!

published

Thank you Joe for coming to promptly on a public holiday Monday.

Your service was superlative.
Arrived, investigated thoroughly and diagnosed the issue in no time all with a smile on your face.

Fantastic. Thank you.

JN#781934

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Lee

LeeMetropolitan Adelaide, SA

  • SA
  • Verified customer

Ripped off experience

published
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Lee
Lee
  • SA
  • Verified customer

RIDICULOUS pricing, go anywhere else BUT HERE

published
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Mary
Mary
  • SA
  • Verified customer

Great service but a little pricey

published

I had an invoicing issue originally but when I contacted Jim's about it they dealt with it promptly and satisfactorily, so thumbs up for customer service and complaint resolution, this is my updated review in response.

The plumber who attended was friendly and prompt, and did the job of an emergency replacement for our outdoor tap well. He also noticed that the water pressure on our property is a bit high and gave us some good advice about the effect of that.

Just a word of warning, the non-refundable call-out fee does NOT include the first half hour of service or similar in the way that most companies do, so I'd recommend asking for a ballpark quote over the phone in advance to be sure that you're not surprised by the total bill.

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Rachel

RachelAdelaide

  • 4 reviews
  • SA
  • Verified customer

Awesome service

published

Koasta from Jims plumbing was incredible. He fixed my taps while my toddler talked his ear off. What amazing service. Highly recommend. Best customer service from a business ive ever received!!

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Margie

Margie

  • 2 reviews
  • SA
  • Verified customer

Hot water replacement

published

Terry, from Jim s plumbing, with his knowledge & work skills. Explanation of problem with issues with solar panels and advice regarding installation of gas continuous flow hot water system excellent.

1 comment
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Thank you for your positive feedback. Our technicians are extremely proactive to ensure long term solutions are provided. We find that explaining the process being undertaken gives our Customers peace of mind. Kind Regards, Jim's Plumbing. 769853

KPL

KPLMetropolitan Adelaide, SA

  • SA
  • Verified customer

Job 769200 (19/11/19)

published

Awesome within the hour service! Same day total installation of a complete new toilet to replace our 1973 nightmare lav that was dead in the water. Joe (SA western) provided a full fixed price quote, did everything he needed to do, and the new toilet was in. A tidy and methodical professional I'd highly recommend and use again if required, installing a new toilet so quickly when we needed a new one. My grateful thanks!

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Roger

RogerMetropolitan Adelaide, SA

  • 7 reviews
  • SA
  • Verified customer

Jim's aka as Metropolitan plumbing - VERY, VERY ++++++++ Expensive!!!

published

Arranged for Jim's plumbing to quote for a job, turns out they are actually Metropolitan plumbing. The job was to redirect hot and cold pipes from above the sink as under sink connections 500mm away. Everything was exposed and accessible, a simple cut and weld job with basic under-sink connections - the cabinet maker advised from previous jobs the price would be @$150, whereas Jims/Metropolitan plumbing wanted $590 for a 30min job. So deal with these companies if you don't mind be price gouged, but if you do don't waste your time with them.

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Roger
Roger
Jim’s Plumbing
Customer Service M.Jim’s Plumbing
  • SA
  • Verified customer

Gas bbq fitting.

published

Kostas did a fantastic job connecting my natural gas bbq to mains supply.
He was very professional and fussy. He takes pride in his work and ensured that he delivered a quality job.

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