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Jim's Plumbing SA (page 3 of 10)
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I requested a quote to replace the water Pressure Reducing Valve, at my home. Not an urgent job, but was happy with the prompt same day service and proceeded to pay the $132.00 attendance fee. (for which I now regret.)
The Plumber was on time and after a brief explanation a quote was given of $999.00 with an additional $49.90 fee for a certificate of compliance.
Luckily I had researched this prior to the quote, and had found the replacement part required on the Reece website for less that $72.00!!! I estimate Installation would be less than 20...
Read moremins. Sometimes things just don't add up!!! My advice would be to find a local plumber recommended by family/friend, or visit a local plumbing supplier and ask for any recommendations of tradesman in the area, that they may have.
I have a simple tap leak in the kitchen. I had someone from Jim's plumbing attend to it. On his arrival, he did not properly inspect it and I was told it would cost me $700 to fix a simple tap leak. In reviewing the quote, I have noted that costs of installing the tap and disposing of rubbish have been included, despite the tap already being installed.
It is only a leak that needs to be fixed, and I do not consider this to cost nearly $700.00.
In addition to this I was required to pay 132 fixed call rate.
Please do not waste your time with this service.
Hi Divia,
We’re sorry to hear that our services couldn’t match your expectations. It’s disappointing to hear that.
We’d love to discuss the matter further and have sent you a private message....
Excellent job, prompt service and excellent communication. Very efficient and well planned for the difficult job that ye was given. Arrived on time, worked very efficient and completed the job to a high standard.
Thanks Jake.
Hi Steven,
Amazing to hear that Jake was on call to help with a challenging plumbing job. Nothing is too hard for the Jim's Plumbing team and we're always ready to jump into action....
Read more Kind Regards, Jim's PlumbingService with a smile Andrew from jims plumbing came to look at our bubbling pipes he was swift and precise got the job done on the spot will recommend to colleagues
Hi Joan,
Thank you for taking the time to leave a wonderful 5-star review for Andrew. Your feedback means a lot to the Jim’s Plumbing team. We’re pleased to have delivered a high quality plumbing service.
Kind Regards,
Jim’s Plumbing
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thanks Chris you have came out 2x Sundays in a row and saved the day with your great knowledge, options and amazing skillset. Im super happy with the service your company provides and I have recommended the neighbourhood, keep it up
Hello,
Thanks so much for leaving us this great review! Chris will be very pleased to hear that you found his service to be a 5 star experience. ...
Read more Thanks again for your feedback! Jim’s RoofingService was really good, called the office and they sent out Andrew and he was really good and helpful and so was his partner. SA 28663. Would recommend to others
Hi Kasey,
Thank you for the 5 stars! We really appreciate the feedback.
Glad Andrew & Adam could resolve your shower temperature & pressure issues....
- 2 reviews
Excellent. Rang in the morning and Ben was here by 2pm. He did a great job of my bathroom taps. Very professonal. I will recommend him to anyone in need of a plumber.
Hi there,
Thank you for the kind words about Ben, we’ll let him know about the positive review! It means a lot to us here at Jim’s Plumbing to hear from happy customers, especially as we always work hard to deliver a 5-star service every time....
Read more Kind Regards, Jim’s PlumbingThank you Liam for an excellent job - called first to let us know when he would arrive, arrived on time, was professional, polite, and did a great job for us.
Hi Sharon,
We really appreciate your 5-star feedback! Lovely to hear that Liam provided such a professional and friendly plumbing service for you. That's what you can always expect with Jim's Plumbing....
Read more Kind Regards, Jim's PlumbingHad a blocked drain on a Tuesday late afternoon, Laurence was here within the hour, checked it out and diagnosed the problem. Gave a clear understanding of the issue and helped with a temporary fix. Thanks, Laurence
SA 28877
Good morning Matt,
It was a pleasure to be on call for you. We're thrilled to see Laurence achieved a fast resolution to ensure your blocked drain was in control very quickly. ...
Read more Take care, Jim's PlumbingFind out how Jim's Plumbing SA compares to other Plumbers
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Made contact with office re burst water regulator. Andrew arrived within a few hours and fixed the problem. Great customer experience. Good business to deal with. Highly recommend for your plumbing needs.
Hi Rob,
Thank you for booking with Jim's Plumbing, we appreciate your support! Wonderful to hear that Andrew was on time and delivered some fast and reliable plumber repairs for your burst water regulator. That sounds like it was a messy one....
Read more Kind Regards, Jim's PlumbingLiam, is excellent plumber and he is very nice. He did fantastic job also he explained me about the job. He very good. Thanks again Jim’s plumbing. Job no - SA - 27010
Hi Kulwinder,
Thank you for taking the time to leave a wonderful 5-star review for Liam. Your feedback means a lot to the Jim’s Plumbing team. We’re pleased to have delivered a high quality service. ...
Read more Kind Regards, Jim’s PlumbingTerry did a fantastic job. Brilliant service and did a thorough job. Would hire again. Leak fixed in my house with no issues. Higher price, but best service. A big thank you for his work.
Hi Charmaine,
Thank you for the 5 stars!
Terry is a superstar, great to hear again his high levels of service in regards to fixing the leak at your house....
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Liam was an excellent plumber and communicator. He didn't rush through the job and let me check steps along the way to make sure new problems didn't pop up. Awesome!
Hi Benjamin,
Thanks for the 5 stars! It's great Liam was able to make your experience as seamless as possible.
We really appreciate the feedback....
Jake was very professional and accommodating to my needs. Very friendly and happily tidied up after doing an excellent job, I would recommend Jake to friends and family without any hesitation.
Hi Gloria,
Thanks for the five stars! We really appreciate the feedback and are glad to hear that Jake provided a professional and tidy service....
Read more Thanks again, Jims PlumbingArrived on time. Very friendly and helpful! Waited for quotes from the office. Gave some further advice in regards to hot water etc. Thank you very much for your friendly attendance Chris
Hi Susanna,
Thank you for the kind words about Chris, we’ll let him know about the positive review! It means a lot to us here at Jim’s Plumbing to hear from happy customers, especially as we always work hard to deliver a 5-star service every time....
Read more Kind Regards, Jim’s Plumbing- 2 reviews
- 1 like
Had broken hot water system on the weekend. Laurence was able to attend within short period and repaired the system. Extremely tidy as well leaving the area tidier than when arrived. Job no SA 22507
Hi Adrian,
It was an absolute pleasure to have helped you with your hot water system. We’re thrilled to hear that Laurence provided a thorough and professional job and we’ll pass on the feedback. ...
Read more Have a great day, Jim’s Plumbing- 2 reviews
Thanks Chris from Jim’s plumbing in Adelaide! On the job number 17877. He arrived promptly and polite and very likeable young man. He was very helpful with suggestions in toilet repairs or replacement toilet suites. Sorted out all on the same day
Hi Denise,
Lovely to hear that Chris was so polite and warm. Toilet concerns are always a bit of a pesky nightmare, so it was a pleasure to help you out so promptly with same day toilet replacements....
Read more Can't beat that kind of service. We hope you enjoy the new suite.Chris was very efficient, prompt. Response as good called off same day and drains cleared. Chris gave us well informed details of the problem and the job most efficiently carried out to our satisfaction
Hi Denis,
It was an absolute pleasure to have helped you with your blocked drains. We’re thrilled to hear that Chris provided a thorough and professional job and we’ll pass on the feedback. ...
Read more Have a great day, Jim’s PlumbingFast prompt service Andrew was amazing and friendly great service highly recommended him for employee of the month very professional with all work completed to a high standard will recommend to others
Hi Johanna,
Thank you so much for the high quality feedback, we truly appreciate it. Wonderful to hear that Andrew provided such a personable and professional hot water repair service, too! Can't be beaten....
Read more Kind Regards, Jim's PlumbingHose under my sink blew and we called Jim's on 9/8/21. They took $135 call out fee by Credit card. Guy came and said whole job including mixer was $1150 of which $350 was mixer and 60 minute job meant $800 labour. Plumber said we charge by job not time. Told him to take his call out fee and leave. Called local plumber and charged me $332 inclusive Gst which included the mixer, same one I had previously for 10 years. How many old ladies does this work on?
In addition, I think Jim's is in the business of generating call out fees as a busi...
Hi Dionisios,
We are sorry to hear about this but do wish to investigate. Please share your job number and contact details so we can look into this matter and get in touch with you to work towards a positive resolution....
Read more Sincerely, MetropolitanHi
Everyone needs to make money but this was ridiculous. The plumber bought the mixer for $200 and another $132 for a job. Was here for 45-60 minutes
At $1150 that’s a labour and admin component of $950 for a 60 minute job. ...
Jim’s has refunded our $132 call out fee which was very nice of them. This was done of their own volition without us requesting it.
Hope they review what they do in future to stop such outcomes.
- 2 reviews
Adnan was a very delightful and professional young man. He was able to find the problem promptly and get our power back up and running. I was very happy with the quick response and end result from the company.
Good afternoon Linda,
Thank you for the glowing feedback regarding Adnan's service. Lovely to hear he was able assist you so efficiently. We hope you have no more concerns!...
Read more Kind Regards, Jim's PlumbingSunday afternoon call out after the drains blocked up so bad poop water was coming out of both showers and the drain out the back. Laurence had it unblocked no problem, now the kids are allowed to flush the toilets once again.
Job no sa21267
Hey Parker,
We really appreciate your glowing feedback! Wonderful to hear that Laurence unblocked your toilet with ease, and more so we can understand that grateful feeling of keeping the kids happy!...
Read more Sounds like a nasty experience all round. Pleased that we helped you out.- 3 reviews
- 1 like
Contact Jim’s plumbing they sent out Andrew C. Very polite respectful gentleman that explained the issues we had and how it can be fixed. Andrew took care of all our concerns and the issues we had with all systems go
- 9 reviews
I found my hot water service had exploded at the end of the day after work. I needed a last minute service call so I called Jim’s plumbing and they attended within 2.5 hours.
They managed to replace my hot water service and take the old one away that night.
They carried all parts required in their vans and were able to fix it with no delay.
The plumber that came to my house was very friendly and helpful
- 4 reviews
- 3 likes
When you book them, they charge you a call fee of $134. When they come, they face you with a quote of hundreds of dollars and you have to choose between loosing the call fee or paying a huge bill. The last job costed me extra $300 comparing with another company, last year. Call somebody else. Jim's plumbing is a fraud.
Good morning Dan,
Apologies to hear that you believe our services are a fraud - that's certainly not the case! However, we'd love to discuss your experience in more detail, and have privately messaged you for more information....
Read more Kind Regards, Jim's Plumbingob Number: 00092018
Appointment Number: SA-15850...
Read more Invoice Number: INV-0018240 Item # Qty Category Task Description Price IP-05440 1 Drains Hydrojet drain up to 1 hour Attempt to clear the drain up to 1 hour using Hydrojet water pressure technology with up to 60 m of cable. Please note: Due to a number of factors we can not guarantee that this will clear the blockage and further work may be required. 699.0 Hi, I appreciate your quick response. Previously I hired Jim’s glass and they did a perfect job with no fuss at a reasonable price. I gave them the highest rating and I recommend them to all my friends. So, I thought Jim’s plumbing should be the same. I called, booked, and paid the calling fee but the operator avoided to give me any clue about an approximate quote. She said only the magic formula: fixed prices. When your technician gave the $700 quote, mentioning again – fixed prices, I realized the mistake I made, but I was trapped and I just hopped that at least he will do a good job. I don’t blame him, he took an hour and flushed out the pipes. At the end he showed me a very short video of the pipe that was still filled with nicely cleanly washed roots advising to do the lining of the pipe. In contrast to this, last year, another company used a method to cut and remove the roots and I saw the whole length on the pipe in their video. Their price was reasonable and the pipe was looking acceptable. So, why am I not happy: - You avoid to give any clues about the quote unless people pay the calling fee. Those ‘fixed prices’ are not on your web site. You want people to pay $134 to find out the quote. That is unfair. - Your prices are way exaggerated - The method used was inefficient and not lasting - So, I paid $700 for a poor job, with no guarantee. Not a good day. I hope this feed-back is helpful. I want to clarify that I don’t blame your technician but your policy and methods. Regards, DanHi Dan,
Thanks for passing the additional information on. We're definitely taking your feedback on board and will pass it all onto management. We truly don't want any customer to feel as though they're trapped....
Read more A customer service manager will be in touch later to speak to you further. Kind Regards, Jim's Plumbingieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Hi Stuart,
Read moreKind Regards, Jim’s PlumbingWe’re sorry to hear that our services couldn’t match your expectations. It’s disappointing to hear that.
We’d love to discuss the matter further and have sent you a private message....