Jura ENA Micro 90 Questions & Answers

Definitely not

For starters if you recieved it broken you should send it back. Secondly, when you do get an unbroken one, read the book of instructions whilst using it the first few times until you get the hang of it. Youll be fine.. send it back tho cos of the broken bit... asking that question here just wastes your time

LOL I think the little bit that came off was inside the machine and was messing with the controls. I have sent it back and getting a new one. Thanks

How or what method did you use to contact Jura when you first had an issue?
If you bought it from a retailer; go back to the retailer!!! Dont wait a year for a response from an online or email.. just go backto the store!! If you bought it via paypal tell paypal!!
Better yet.. pick up a phone and call a distributor.. sometimes the old fashioned ways if contacting people do actually work !

Thanks Wolffsgirl. Phone, eMail, trying to get their attention over this site. Jura customer service motto seems to be if they have problems ignore them. I've of course not waited a year they have just kept me in a loop of trying their maintenance cleaning which of course I had always done but increasing it to ridiculous levels per cup of coffee. These things work for a period but loose their effectiveness and are well over and above the 'low maintenance' that is part purpose of the machine and mean you spend more on their cleaning products that the machine. The retailer is someone I regularly use without problem but escalating means it will be with them, not Jura. I'm trying again to work with them directly to avoid doing that and stuff a relationship with a good supplier but yes formal PayPal dispute and lodging claim with Fair Trading is next step. Was curious to see if anyone has gone through that process with success.

I think you should read the instruction book again. It says you can use pre-ground and gives instruction for how to do that. Cheers.

Ive found the same. I'm assuming this with all the other issues is a faulty leaky machine which Jura refuse to respond to. It's really gross.

Yes I've noticed that. Sent an email to Jura and quick as a flash nobody responded....

You can be responsible for some cleaning on your own cant you? When you do a full clean try using a bottle brush and shine that torch in so you can see. Its really not that hard!!

Perhaps its the coffee bean you are buying? Experiment with a different one. Im currently using an Aldi brand coffee bean and its quite nice. I am not sure if the grind is important but i switched mine to a finer grind and i used the settings to adjust it to strongest flavour. Have you tried that?
I only just bought mine so i havent yet written a review.

I find exactly the same and ive tried run of the mill beans to very high quality from local barista. The settings don't seem to have much of an impact either.

I configure the cappuccino so that it leaves a little space at the end, in which you can just press the pure espresso button. This essentially gives you a double shot.

I was wondering the same also. It would be good to have an indicator or something. I just empty the tray each time I'm promoted to empty the grounds. So far so good.

Hi Bob, I've had my machine for a couple of years and I've never had the drip tray overflow. All I do is empty it when I'm prompted to empty the grounds. Sometimes it's pretty full when it's done a lot of rinsing but not much coffee making. Also when it says to put a container under the spout during the descaling make sure you do because it goes through lots of water in that process.