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My move was not your usual pull up to your house and move the furniture as I lived in a building where the majority of the furniture had to be taken through a back entrance and then walked 50 metres to the truck. This included the last 20 metres walking up a gradual rising set of stairs. Both Raphael and Victor completed this very arduous task without complaint and maintained their professionalism and very good demeanour throughout. Thankfully my new address was more your standard home. Raphael and Victor could not do enough to make this experi...
Read moreence as good as it could be. Throughout my working life and due to my employment I moved many times to different country locations in WA and experienced quite a few Removal Companies in the process. With this move I can honestly say because of Raphael and Victor’s professionalism, customer focus and good personalities, this was the best move I have experienced. I certainly will not hesitate in recommending Kent Removals.
Your teams deserve high praise for the overall quality of the entire service. On time, efficient, courteous packing and uplifting services. My car was collected and delivered on time, and my furniture is in storage awaiting my further instructions as to delivery point. Thank you Kent!
Hi Judy
Thank you for the wonderful review. The team will be thrilled to read your kind words. We are glad you were happy with Kent's services. Thank you for using Kent Relocation Group. ...
Read more Jennifer, Kent Customer Care TeamThe 3 young men packed and moved my 3 bedroom home in a few hours to a very high standard. Nothing was too much trouble and showed great respect to myself and my belongings, couldn’t be more happy with the job they did. Well done Kent, would definitely recommend.
Hi Mel
Thank you for the great review. We are glad your move went smoothly and you were happy with Kent's services, Thank you for using Kent Relocation Group. ...
Read more Jennifer, Kent Customer Care Team
We had two destinations for our belongings. The bulk went to Kent Storage on the first day, the remainder was moved to a new address over 1 hour away on the following day.
The two teams of Uplifters who attended were very polite and efficient.
The move was handled quickly with a minimum of fuss.
Each step was documented and we were kept informed at every key juncture. Kent were the only mover we contacted willing to visit our home and assess our storage and moving needs.
Thank you and well done Kent!
Hi P and M Harte
Thank you for the wonderful review. We are glad your removal went smoothly and you were happy with Kent's services. Thank you for using Kent Relocation Group. ...
Read more Jennifer, Kent Customer Care TeamFind out how Kent Removals & Storage compares to other Furniture Removalists
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- Removals
- Verified
Worst Experience and PATHETIC follow up from the National Operations Manager
Moved 1 month ago, 3 sub contractors turned up to move my home as under Kent contract. I had been quoted on the move by a representative who had been to my home and calculated, truck volumes man power time etc. I was told it would be a 8 hour move in total. The move took 17 hours (8am-1.30am the next day). It was a backyard job under the banner of Kent. The next day 2 guys from Kent came and collected my boxes for free as a peace offering when I said this was the least they could do. I asked the Kent Operations Manger to be reimbursed at least ...
Read morehalf of the cost of the move, after he assured me that this was not common practice. I am yet to receive a response . Do not use Kent!! You do not get what they promise. Once they have your money they don't care.Dear Amanda
We are sorry to read of your recent experience with Kent. ...
Read more Someone from senior management will carefully review your submission and will come back to you as quickly as possible. Although some matters may be outside our control, we will do our very best to address your concerns and reach a positive outcome. Many factors influence the success of a move, including how items are packed, pre-move condition, insurance, 3rd party service agreements and communication. More than 30,000 Australians a year entrust Kent with moving their treasures. Even with utmost care and 70 years’ experience, moving 500,000m³ of goods yearly across vast distances means, on rare occasions things do not proceed as planned. In the meantime, should you wish to provide any further information, please contact us via our email address [email protected]. Kind regards, Kent Removals & Storage- 3 reviews
- 1 like
I am so disgusted! I went with kent because of their old reputation of care, and paid more for it. But my most valued items arrived smashed! At both ends of the relocation, staff piled three boxes high on trolleys that they ran with, really fast, over our bumpy gravel driveway - same situation on uplift as delivery. Running as fast as they could go because of their tight deadlines! Bouncing boxes marked fragile and thudding them into the truck! Then dumping them on the ground at the other end. No training visible here!
On top of that, they refu...
Dear Kerri
We are sorry to read of your recent experience with Kent. ...
Read more Someone from senior management will carefully review your submission and will come back to you as quickly as possible. Although some matters may be outside our control, we will do our very best to address your concerns and reach a positive outcome. Many factors influence the success of a move, including how items are packed, pre-move condition, insurance, 3rd party service agreements and communication. More than 30,000 Australians a year entrust Kent with moving their treasures. Even with utmost care and 70 years’ experience, moving 500,000m³ of goods yearly across vast distances means, on rare occasions things do not proceed as planned. In the meantime, should you wish to provide any further information, please contact us via our email address [email protected]. Kind regards, Kent Removals & StorageThe whole process was smooth from the quote through to the move. We needed to move nearly our entire house contents into storage. Removalists were friendly, super efficient and helpful.
Hi Richard
Thank you for the wonderful review. We are glad your move into storage went smoothly and you were happy with Kent's services. Thank you for using Kent Relocation Group. ...
Read more Jennifer, Kent Customer Care TeamOurs was a big move from interstate to an island during Covid lockdown NSW.
The move went very smoothly with all involved courteous and helpful from start to finish. Can’t thank them enough!
Hi Jannette
Thank you for the great review. We are glad your interstate move went smoothly and we could help you during these challenging times. Thank you for using Kent Relocation Group. ...
Read more Jennifer, Kent Customer Care Team- 2 reviews
Lucas, Ceaser, Junior and crew were absolutely amazing. They worked tirelessly with good humour and grace. Nothing was too hard for them. Wonderful team negotiating a double storey home, taking time to set furniture up. Couldn't be happier!
Hi Peter
Thank you for the fantastic review. The team will be thrilled to read your kind words. We are glad you were happy with Kent's services. Thank you for using Kent Relocation Group. ...
Read more Jennifer, Kent Customer Care TeamFind out how Kent Removals & Storage compares to other Furniture Removalists
Know better, choose better.
- 2 reviews
- 1 like
from the first contact the process was really professional and smooth. Jo did a very thorough job with the quote and went above and beyond to secure the move date that I really wanted. Thiago and his team were outstanding on the day of the move, careful and considerate and very efficient. could not be happier, great experience all round.
Hi Tahnee
Thank you for the wonderful review. The team will be thrilled to read your kind words. We are glad your move went smoothly. Thank you for using Kent Relocation Group. ...
Read more Jennifer, Kent Customer Care Team- Removals
- Verified
Kent removals are professional, prompt and give outstanding customer service
My move was handled incredibly professionally by Kent. The crew (Igor and Rodrigo) were on time, prepared with all the necessary equipment, and were friendly! They worked quickly and efficiently and took very good care of my furniture. I highly recommend Kent - a very professional result. Thank You!
Hi JB
Thank you for the wonderful review. We are glad your move went smoothly and you were happy with Kent's services. ...
Read moreThank you for using Kent Relocation Group. Jennifer, Kent Customer Care Team- Removals
- Verified
I had a delay in moving dates, Kent took the problem and gave me a positive answer. Kent is highly recommended
Finished on time no damage nothing was too much trouble They were friendly and professional I highly recommend Kent They left no rubbish and put all furniture in the rooms I wanted
Hi Liz
Thank you for the fantastic review. We are glad we were able to assist you and that your move went smoothly. Thank you for using Kent Relocation Group. ...
Read more Jennifer, Kent Customer Care TeamFind out how Kent Removals & Storage compares to other Furniture Removalists
Know better, choose better.
2 bedroom, 2 story townhouse move approx 20km
Dismantled and reassembled furniture with care, placed all furniture and boxes exactly how we wanted.
The move far exceeded my expectations, the guys were amazing, they were polite, professional, friendly, helpful and did everything they could to make it as easy as possible. They arrived on time and were finished quickly. I couldn't recommend Kent highly enough and will definitely use them in the future
Hi Michelle
Thank you for the wonderful review. We are glad your move went smoothly and you were happy with Kent's services. Thank you for using Kent Relocation Group. ...
Read more Jennifer, Kent Customer Care TeamWe moved from our three-bedroom house within Brisbane to a larger home in a neighbouring suburb. The uplift team was very professional and took great care of our belongings and completed the job very quickly
Hi Selina
Thank you for the wonderful review. We are glad your local move went smoothly and that you were happy with Kent's services. Thank you for using Kent Relocation Group. ...
Read more Jennifer, Kent Customer Care TeamWe chose Kent for their supposed expertise. We moved just 400 metres and it was a completely shambolic day. Truck too small despite having someone come in first to quote. They started at 9am and didn't finish til after 9pm. We had multiple items damaged including every single dining chair. Complaints to Kent removals head office have been completely ignored. We have given them every opportunity to rectify, however they refuse to talk to us. I will not recommend them to anyone.
Dear Iain
We are sorry to read of your recent experience with Kent. ...
Read more Someone from senior management will carefully review your submission and will come back to you as quickly as possible. Although some matters may be outside our control, we will do our very best to address your concerns and reach a positive outcome. Many factors influence the success of a move, including how items are packed, pre-move condition, insurance, 3rd party service agreements and communication. More than 30,000 Australians a year entrust Kent with moving their treasures. Even with utmost care and 70 years’ experience, moving 500,000m³ of goods yearly across vast distances means, on rare occasions things do not proceed as planned. In the meantime, should you wish to provide any further information, please contact us via our email address [email protected]. Kind regards, Kent Removals & Storage“Senior management will be in touch”
Sure they will.
I’ve heard that multiple times so far. ...
Hi Iain
We thank you for taking the time to leave your review. We greatly value customer feedback as it plays a vital role in our continuous improvement and helps us provide superior customer service. ...
Read more Kindly understand we do not respond specifically on public forums as it compromises privacy. Senior management have advised they have contacted you by both phone and email, please do get in contact with them directly. Kind regards, Kent Removals & StorageMoved interstate and had my items in Kent's storage until I was able to find my own self storage unit. When I found one I scheduled Kent to move my things into my self storage unit. When the job was done and papers signed, there was no "by the way, there was something that was damaged" from the driver and his helper, nor anyone from head office. I was surprised to find later when I was going through my things something wrapped in a Kent branded moving blanket which was purposely hidden away at the back of my storage unit. Inside was a small dra...
Read morewer unit that was broken beyond repair. When I called their customer service to tell them about it they did not want to deal with me. I admit I was irate but at no point did they genuinely apologize for it, nor did they bother investigating what had happened. They intentionally forgot about my case and never contacted me again. It was a cheap drawer anyway so I didn't bother claiming insurance for it but what I'm angry about is that they did not bring it to my attention from the start and I'm left believing that they will never admit to their faults. If they had simply brought it to my attention I would have been okay with it - it can be replaced - but as a result they receive this bad review and I will never recommend them to anyone just because of their dishonesty and poor customer care.Dear Jan
We are sorry to read of your experience with Kent. We can see that your move took place 5 year ago but understand your still upset. ...
Read more Someone from senior management will carefully review your submission and will come back to you as quickly as possible. Although some matters may be outside our control, we will do our very best to address your concerns and reach a positive outcome. Many factors influence the success of a move, including how items are packed, pre-move condition, insurance, 3rd party service agreements and communication. More than 30,000 Australians a year entrust Kent with moving their treasures. Even with utmost care and 70 years’ experience, moving 500,000m³ of goods yearly across vast distances means, on rare occasions things do not proceed as planned. In the meantime, should you wish to provide any further information, please contact us via our email address [email protected]. Kind regards, Kent Removals & StorageThere is no excuse for wrapping something up that you guys broke to try and conceal it from a client. The piece of furniture was in perfect condition when your removalists picked it up so obviously it...
Read more was damaged in transit. It's your duty to tell clients of any damage whether we chose to insure it or not, and regardless of who's fault. You all failed from the get go and it's inexcusable.- Kent Removals & Storage
- Verified
Want to take stress out of moving - look no further than Kent
Daunting task packing up the Family Home. Called Kent and overwhelming dilemma resolved. Communication & Service is excellent. Well priced and truly worth engaging the services of Kent any time - highly recommend
Hi Whitney
Thank you for the wonderful review. The team will be thrilled to read your kind words. We are glad you were happy with Kent's services. Thank you for using Kent Relocation Group. ...
Read more Jennifer, Kent Customer Care TeamI had a 2 bedroom house and moved within the Newcastle Region. The guys were on time and had it packed within 2 hours and everything arrived safe and sound. The guys that did my move were amazing. They were so helpful and friendly and very hard working. They made a very stressful situation so much easier.
Hi Maura
Thank you for the wonderful review. We are glad your move went smoothly and you were happy with Kent's services. Thank you for using Kent Relocation Group. ...
Read more Jennifer, Kent Customer Service TeamI uplifted several pieces of hand-made timber furniture that are unique and one of a kind from a 3 bedroom, 2 bath home to my 2 bedroom, 2 bath unit in Cairns. Kent Removalists came over assess the pieces, tagged and moved them from Brisbane to Cairns without an issue. It was seamless, professional and my personnel goods were handled with care. I recently moved some other furniture with another well know removalist and they did a poor quality job and damaged my goods as well. I highly recommend Kent in Queensland for all your moving needs. Value for money and a great service.
Hi Susan
Thank you for the wonderful review. We are glad we were able to assist you and that you enjoyed Kent's services. Thank you for using Kent Relocation Group. ...
Read more Jennifer, Kent Customer Care TeamMoved into a 2 bedroom apartment, from southern Qld to northern Qld. From the estimator to the service support through to the pickup and delivery team, the service was excellent.
Would definitely use Kent again, whether it be for a long distance move like the one I did, or a short distance move.
Hi Smckrei
Thank you for the wonderful review. We are so glad your move went smoothly and you were happy with Kent's services. Thank you for using Kent Relocation Group. ...
Read more Jennifer, Kent Customer Care TeamThis is my third time I’ve used Kent’s. Very professional from start to finish on time staff all ways ready to help. Made my move easy and stress free. I highly recommend Kent’s.
Hi Frazer
Thank you for the fantastic review. We are glad your move was stress free and you were happy with Kent's services. ...
Read moreThank you for using Kent Relocation Group. Jennifer, Kent Customer Care TeamHave employed Kent now several times moving up and down the eastern seaboard, from a whole house to just a few items and each time I could not fault them. The care they took in packing a whole house to just a few things was exactly the same. Highly recommended from quote to the day of the move. Thank you guys.. the best!
Hi Jon
Thank you for the fantastic review. We are glad you were happy with Kent's services. Thank you for using Kent Relocation Group....
Read more Jennifer, Kent Customer Care Team- 2 reviews
From my first enquiry the service was prompt and professional. The pre move visit and inventory was done with ease. The move day saw a prompt arrival and friendly professional men to do the job. The whole move, over 100 kilometres was executed in a timely and efficient manner. The two young men who attended were more than helpful. We were both very impressed with the whole operation, thank you Kent Removals.
Hi Jennifer
Thank you for the wonderful review. We are glad your move went well and you were happy with Kent's services. Thank you for using Kent Relocation Group. ...
Read more Jennifer, Kent Customer Care Team- 2 reviews
We moved various large and small items and artworks from Noosa to Perth. It was an urgent move and the guys pulled out all stops for us. We were so pleasantly surprised by the cost abs ease of everything really . Would use again on a heartbeat
Hi Helen
Thank you for the great review. We are glad your interstate move went smoothly and you were happy with Kent's services. Thank you for using Kent Relocation Group. ...
Read more Jennifer, Kent Customer Care Team- 3 reviews
Your team of Kim, Dave and Kane carried out their job with professionalism and certainly made what is a stressful time run smoothly. All men were courteous in their manner and respectful of my household contents, including my plants! Let's hope I don't have to move again, but would be more than happy to recommend to friend and family. Job well done.
Hi Charlie
Thank you for the fantastic review. The team will be thrilled to read your kind words. We hope you are settling into your new home. Thank you for using Kent Relocation Group. ...
Read more Jennifer, Kent Customer Care Teamieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Hi David
Thank you for the wonderful review. The team will be thrilled to read your kind words. We are glad you were happy with Kent's service. Thank you for using Kent Relocation Group. ...
Read more Jennifer, Kent Customer Care Team