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2 questions from our users

Jeremy

Jeremyasked

Artisan Empire Red (5KEK1722AER)

I have just purchased this kettle today and followed the instructions exactly to boil and discard the water. All good. Refilled it to make my first cup of tea and there is no longer any display. No temp, no lights. Batteries are in correctly. Not working at all. What is the problem?

1 answer
KitchenAid
Belle AKitchenAid

Hi Jeremy, If you could please send your kettle's serial number to [email protected], alternatively you can call on 1800 990 990 and our Customer Service Team will be able to help you with this. Kind Regards, The KitchenAid Team

Rod

Rodasked

Artisan Empire Red (5KEK1722AER)

Hi Kitchen Aid. I read somewhere where if you push the START button twice it turns off the beeping And if you press it twice again it turns it back on. Is there a hidden insulation to make the beeping louder? I can only hear the beeps with my ear on the kettle.

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