We were given this kettle and had no papers.
It is a terrible product. We had a different brand of kettle with the temp control but put aside for the new Kitchenaid one. The operation Of the product was terrible.i emailed Kitchenaid twice and got no response.what sort of service is this

Temperature can easily be +/- 10C out of reported temperature. Button broke off. Won't show current temperature when you place it back on the base, meaning you have to start to boil again to see the current temperature then stop it. Fine if you only ever boil to 100C, I guess. But don't rely on any of its useful features.

Had it for 3 years lid wouldn't open properly had to hold button down while using other finger to lift lid.
Just today the lid broke and the handle separated a little. Lucky I didn't scald myself.

As I decided to put on Product Review I've just learned that there is a Product Recall on this kettle.

Buyer Beware, save your money.

I love the look of this kettle, available in a range of colours. Good size, 1.7l lt with clear strip showing water level. Very solidly built, lovely quiet operation. Features a hold temperature setting as well as selecting the temperature you would like. Recommended!

This is the third Artisan kettle to die within 2 years. The first one lasted 4 months and was replaced by Kitchen Aid. The replacement lasted two months. Now the third replacement kettle has just dies again .
Our Kitchen Aid toaster also died with 12 months.
Never again!!!

Looks great, heats quickly. Love being able to set the temperature and hold it for 30 minutes. No problems at all. It’s super quiet. Overall I’m very happy with it.

Within 6 months I am now returning my second kettle. Expect better quality given the brand and as much as I love the look, cannot continue to replace it for the same reason. Extremely disappointed and based on the number of people experiencing this issue I would have expected it be taken seriously and a total recall or new model introduced by now. No amount of color options is going to cut it.

We love our Kettle, received a replacement for the recall last year (we were lucky not to have had any issues).

After about 9 months our lid button jammed. I emailed KitchenAid Sunday night and had a replacement kettle no questions asked by Thursday. Really impressed with the customer service!

I received a replacement kettle due to recall but the replacement is extremely noisy when boiling water.
The lid is difficult to open which results in me filling via spout.
I expected better from a KitchenAid product.

Easy to see the water level. Quiet and quick to boil. The kettle itself is not too heavy. It looks lovely and pours well too. Will post again if I find issues.

This was a gift to my mum and after about 6 months the lid had become very difficulty for her to open. Not gd value for money. Very disappointed in what was supposed to be a reputable appliance.

I purchased this kettle along with the matching toaster through Flybuys (points and cash). I am disappointed with the product due to button not working on the lid. You need to push button down and lift lid with another finger as it doesn't pop up on it's own. I have also had the kettle not connecting properly with the base, needing to take it on and off, on the odd occasion. The kettle and toaster are at a ridiculous price for the quality. More stringent testing is needed for these products to be remotely worth what is charged. I have also written a review for the toaster which is a failure as well. I would like a refund.

Loved the look of kettle and easy use of temperature gauge.However we have had kettle replaced twice due to opening button not working after a few weeks.I did email Kitchenaid with no reply so then rang them and was told that there was no problem with kettle.I note other reviews have had same issue.
I have now returned kettle to Harvey Norman and now have a new release colour Breville variable kettle.
Doubt if i will be buying any more Kitchen Aid appliances mainly due to lack of customer service.

The kettle intermittently just does not work
No reason just does not work and then out if the blue it does
A faulty appliance that has been reported as such across the internet but still sell it rubbish

i have 3 products from Kitchenaid and their customer service is good based on my experience. The kettle didn't turn on down after a month and after a quick call, within a week we received a new one and we havent had any problem since then. It looks good and have been using it for more than 2.5 years now without any change in the look or function.

I bought my first one 3 yrs ago and then a recall replacement about 6 months ago.
Both times the Lid opening mechanism failed within 3 months, however sometimes it does open. The first kettle occasionally failed to switch off at all and the replacement is even worse. It is not left unattended in the kitchen now as it is too dangerous. Email to Kitchenaid initially said a reply would ensue in 10 working days which has been more like 20 working days and no reply to my subsequent email..
I’m very disappointed in the product and company.

Seven months old, top fails to open 1 in 3 attempts. Electrical contact between the kettle and base is beginning to become sporadic requiring the kettle to be swivelled when putting on the base to attempt a successful contact. For a kettle costing a 3-figure sum it matches the quality of a kettle you would find in a bargain basement sale.