KitchenAid Artisan Onyx Black (5KEK1722AOB)

Hi
Well, I have had this kettle for 2 years and 8 months.
It works well and the controls are easy and simple to use.
However for a kettle of this price range, I would have expected it to be fault free for longer than the 2 year warranty (or 2 years and 8 months in this case).
It has produced an intermittent fault, where it simply won't do anything. I have to empty the kettle, shake it and after doing this a few times it works again.

Contacted kitchen aid and basically they don't care as it is it of warranty. Got a 10% off a new kettle offer, b...

Stay away from this Kettle.... The power to the Start button keeps going on and off. To make it worse I returned a Black KitchenAid Kettle 10 months old into a two Warranty to The Good Guys Osborne Park. Was informed no stock of Black, need to wait four weeks for new one, okay fine. However the new stock is an upgraded model so I need to pay $96 more, why?! I purchased a number of Black KitchenAid items, yes it was on sale but now being held to ransom to pay full price later when it needs replacement even though its under Warranty. Terrible cus...

This is the third Artisan kettle to die within 2 years. The first one lasted 4 months and was replaced by Kitchen Aid. The replacement lasted two months. Now the third replacement kettle has just dies again .
Our Kitchen Aid toaster also died with 12 months.
Never again!!!

Looks great, heats quickly. Love being able to set the temperature and hold it for 30 minutes. No problems at all. It’s super quiet. Overall I’m very happy with it.

Within 6 months I am now returning my second kettle. Expect better quality given the brand and as much as I love the look, cannot continue to replace it for the same reason. Extremely disappointed and based on the number of people experiencing this issue I would have expected it be taken seriously and a total recall or new model introduced by now. No amount of color options is going to cut it.

Easy to see the water level. Quiet and quick to boil. The kettle itself is not too heavy. It looks lovely and pours well too. Will post again if I find issues.

i have 3 products from Kitchenaid and their customer service is good based on my experience. The kettle didn't turn on down after a month and after a quick call, within a week we received a new one and we havent had any problem since then. It looks good and have been using it for more than 2.5 years now without any change in the look or function.

I bought my first one 3 yrs ago and then a recall replacement about 6 months ago.
Both times the Lid opening mechanism failed within 3 months, however sometimes it does open. The first kettle occasionally failed to switch off at all and the replacement is even worse. It is not left unattended in the kitchen now as it is too dangerous. Email to Kitchenaid initially said a reply would ensue in 10 working days which has been more like 20 working days and no reply to my subsequent email..
I’m very disappointed in the product and company.

Seven months old, top fails to open 1 in 3 attempts. Electrical contact between the kettle and base is beginning to become sporadic requiring the kettle to be swivelled when putting on the base to attempt a successful contact. For a kettle costing a 3-figure sum it matches the quality of a kettle you would find in a bargain basement sale.

The kettle worked well up until now however this morning when I turned it on it was dead. Very disappointed as it was a gift from my husband. At the bottom of the kettle unit there is a section for batteries. There are none in there. Should there be? Purchased David Jones early 2017.

I have purchased this kettle (via kitchenwarehouse) not even a month ago. The issue with this product is that not even couple of weeks in use and the lid has failed to open. I am very disappointed. I am trying to return it, because for this amount of money you would want the lid to open!

Pushing the button to open the lid would rarely work. I would end up having to use a fingernail to pry the lid open while pushing the button at the same time. This began to happen 2 or 3 days after purchasing. Put up with it for a couple of weeks, then brought it back to Harvey Norman, exchanged it for the exact same model. Brought that home and within the same day, lid wouldn’t open when pushing the button. Eventually brought that back and exchanged for a Smeg (which has its own problem, reviewed separately).

I love this kettle, I was looking at a kettle that I can set different temperatures and this one works very well. I've had it for 9 months now and very happy with it.
It's quick to heat up, outside of kettle does get hot but holding by the handle is perfectly fine. Easy to clean and very nice looking.

We have had issues with this kettle since we got it. The thermostat is really bad. Sometimes it will sit and boil the kettle until you have to manually swtich it off. Kitchenaid has just contacted us to tell us that the unit needs to be replaced due to a safety recall. I only hope the new one is better quality.
Oh, and the beeper is REALLY LOUD.......

This is a very expensive kettle and looks attractive but after two replacements, including the product recall, the third kettle is showing the same fault after just three weeks - the lid will not open.
This seems to be a common problem so I am not expecting much better from a third replacement.
Would not recommend this product.