Kenwood has issued a mandatory recall for the KitchenAid Artisan KEK1722. More information about this recall is avaliable here.
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KitchenAid Artisan Stainless Steel (5KEK1722ASX)
Terrible kettle and terrible service
We were given this kettle and had no papers.
It is a terrible product. We had a different brand of kettle with the temp control but put aside for the new Kitchenaid one. The operation Of the product was terrible.i emailed Kitchenaid twice and got no response.what sort of service is this
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Won’t boil
It won’t boil, the highest temperature it will reach is 70 degrees, tried cleaning the contacts and still no good, only had it a year and it started to crap out. Sadly it replaced a cheap kettle we had for years and never had a problem with it. Very disappointed in the product
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NOT WORTH THE MONEY!!
I have had this kettle less than 6 months and it has stopped working altogether. Searched on internet and found people had a similar problem, waited 6 to 8 weeks for a new one, and then it again only lasted about 6 months. No more KitchenAid for me!!!! Also who can wait 6 to 8 weeks for a kettle??? Outrageous!
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Find out how KitchenAid Artisan Stainless Steel (5KEK1722ASX) compares to other Electric Kettles
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AM
- 5 reviews
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- Artisan Stainless Steel (5KEK1722ASX)
- Verified purchase
So glad it has been discontinued!
My husband purchased this kettle to replace a much cheaper one that had finally died after many many years. While it is certainly a stylish looking product, it is a terrible design. When the kettle is full, it is so heavy, and the angle of the handle so strange, that it has caused me a bad wrist strain injury. I can no longer lift the kettle with one hand. My husband has also noticed pain and strain in his wrist when lifting this kettle. To put this in perspective, we are not frail elderly citizens - we are both sturdily built and in our 3...Read more
0s. The beeping is also loud, cannot be switched off, and wakes our baby. Just imagine - not being able to have a quiet cuppa when our bub is asleep. I am not surprised to see that this product has been discontinued. Unfortunately, it appears to still be available at many online stores for a premium price of around $200. Buyers beware!
7 comments
Dear KitchenAid Official,
As requested, I contacted the KitchenAid Customer Service Team. I was told that there was nothing that could be done to assist, and that the issue needed to be explored dire... Read more
KitchenAid A.KitchenAid
Hi AM,
Are you able to send us an email at [email protected] with your contact details, so we can look into this further for you. Kind regards, The KitchenAid Team
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Questions & Answers
Sorry, there are no questions about KitchenAid Artisan Stainless Steel (5KEK1722ASX) but you can read 6 questions about KitchenAid Artisan KEK1722.
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KitchenAid A.KitchenAid
Hi AM,
Thank you for taking the time to provide valuable feedback. We take all concerns and complaints seriously. We at KitchenAid pride ourselves on using only the highest quality materials when man... Read more
ufacturing products. The KEK1722 was designed with durability in mind and is a complete metal construction. If you are able to contact our Customer Service Team on 1800 990 990 or 49026500, we can look at a quick resolution for you. Kind Regards, The KitchenAid Team.