Five months after purchase, it had two weird instances where it refused to turn on. Concerning but then started working again.

Seven months after purchase the top of the handle and the lid break off. This is a huge issue safety wise, let alone terrible quality for a kettle that is nearly $200!!!

This kettle is gorgeous. Beautiful design with a smooth, easy to use handle. A sweet little beep when your water has boiled. You can choose your temperature (I drink lots of green tea @ 80 degrees). There is a keep warm option. It feels like a very good quality product and I'm surprised at the number of reviews that had problems with the handle. Time will tell, I've only had mine a few days!

I bought this kettle 6.5 months ago. The handle pulled away from the body of the kettle plus the lid of the kettle detached. I went back to DJ for replacement or return. They told me nothing they can do until Monday working hours until they consult KitchenAid, which means I have to live without a working kettle for at least 2 days. This is a very expensive kettle, but it last shorter than a cheap 10 dollar kettle. KitchenAid also makes the return very difficult. Very unhappy and disappointed.

As noted by other reviewers, the handle pulled away from the body of the kettle plus the lid of the kettle detached. This is obviously a significant design/manufacturing flaw. I bought this product under 6 months ago and have misplaced/lost the receipt so unfortunately I have no recourse to get it fixed. It now destined for the garbage bin...
Buy this product at your own risk...

As many others have experienced, the handle of the kettle came away at the top. The screws that anchored it in were clearly too short and the casings sheered through. We had also had this 6 months. It is extremely dangerous and I would never buy a KitchenAid kettle again, nor recommend one. We got a refund from GoodGuys and bought a different brand. If this had not happened I would have rated this kettle 4 or 5 stars.

Loved this kettle for about 6 months, until the handle pulled away from the body at the top of the kettle just two days ago. Such a shame, clearly a big design flaw if the handle can't be used! I have other kitchenaid products and have no problems with them so I expected better far better quality and longevity from this kettle.

As with some other reviewers the handle of our kettle has come off at the top. And the lid won't open properly. Surprising for a Kitchen Aid product where you'd expect a lot better. We'll take it back to the retailer but a recall should be considered as this is a safety issue.

Such a dangerous product, there should be a recall. The top of the handle detached while I was pouring a full kettle of boiling water. This kettle is so unsafe it's a terrible accident waiting to happen, very scary! A once trusted, quality brand has gone down the cheap manufacturing side and the results speak for themselves. I would like to see their quality control or lack there of. Disgraceful!!! Please be careful with this product.

It won’t boil, the highest temperature it will reach is 70 degrees, tried cleaning the contacts and still no good, only had it a year and it started to crap out. Sadly it replaced a cheap kettle we had for years and never had a problem with it. Very disappointed in the product

Loved my kettle till the handle broke off where the lid is attached to the Base of the kettle. Luckily for me i notice that the handle broke and I didn't spill boiling water on me. Not happy with customer care advising me to send it back and after inspection they will send me a replacement. Being in WA it's probably going to take 2 weeks to get a replacement. That means I will not have a kettle for a while. Very annoying.

Similar to other reviews, the handle fell off after it boiled as I picked it up and my hand was burnt. Thank god no children were close. This is dangerous and the product should be recalled and redesigned. The screws near the lid through to the handle are too small or the plastic is brittle. Only 6 months old.

Very well made metal construction kettle, love the variable temperature settings allowing you to select the exact temperature required, keep warm function and digital display. Elegant design, fast boil and beeps when it has reached the set temperature.
Elegant design, I could not be happier with this kettle it has all the functions you could possibly want in a kettle.
14 months later the start button has broken, it does not lie flat as it should, sticks up and flies off, a flimsy little bit of plastic. I have treated this kettle with great care and hoped for much better with the price paid.
I am quite disgusted.
A replacement was offered immediately, very good customer service from Kitchenaid.

The KitchenAid Empire Red is very efficient. It boils water very fast. You can see the water level and is easy to clean. but be aware that the handle may break away from the top. This has happened to me, It was full of boiling water. The handle came away from the body spilling boiled water every where. (Its under warranty and will be replaced)
My recommendation IS:- HANDLE WITH CARE

Like a number of others who have posted here my wife narrowly escaped burns when the handle unexpectedly came off the kettle. This is obviously a common occurrence due to a design defect. This product should be the subject of an ACCC safety recall. Time to step up Kitchenaid and put consumer safety first!!!

at first it was quite novel bleeping when it reaches temperature, but a few months down the line no thanks!
it bleeps when you take it off the charging base, when you put it back, when it reaches temperature, how annoying!
especially if you are up early like 4am it sounds really loud
ours hasn't had an issue with the handle.
would I buy it again? not a chance

I purchased this very expensive kettle some months ago as I was assured that it was a premium product. I have read some of the reviews here but nobody seems to be having the problems that I have with this product. When the kettle I have is set to 100 degrees it will boil for anything up to 7 seconds after it has reached that temperature. This may not sound too bad, but if you have the kettle more than half full, and certainly much less than the maximum line, then boiling water will simply gush out the spout and all over anybody standing nearby. That doesn't sound too premium to me, that's just dangerous.

Purchased this expensive kettle late 2016 hoping to ensure that we had a quality product. Wrong!
First the lid stopped opening and we had to fill the kettle via the spout. Then my husband narrowly escaped a burn tonight after the handle came off and the lid fell off simultaneously.
Never again! Beware of this product! Appalling safety issue.
YA 65101748

Worst purchase I've made.
Thought I'd be getting quality for the amount of money spent.
Instead the handle snapped at the top like so many others.
Even after contacting Kitcheaid via the email they often reply to these reviews with has gotten me now where.
A very ordinary experience with a kettle only 6 months old.