As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
Reviewer Photos & Videos
Even more beautiful than the pics,the best size dinner plates.
I received my 2 Salt and Pepper dinner sets quickly by post,cleaned out cupboards for them too go in and can't believe how beautiful they are,a great size,just love them.
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JacNQGreater Melbourne (Metropolitan), VIC
- 2 reviews
Great quality everyday products
Had a great experience shopping with the online store. The products I purchased were received promptly and in good order. Great communication at every stage of the process. Will definitely come back to shop again.
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the knife is terrific . I have had one before
Dear Sir . I think i would be happy with my items i have ordered . I havent recieved yet . I have sent you an email explaining . hope to hear from you soon
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VesnaIllawarra, NSW
PRODUCT REVIEW
I have 2 x LARGE, 1 x MEDIUM and 1 x SMALL Scanpan Evolution Roasting Pans - Absolutely love them! So easy to clean after use and great sizes for all occasions.
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Anne CSydney, NSW
Haven't tried my product yet...
Thank you Kitchenwarehouse for proving to me Customer Service is not dead! Delivery was fast and efficient and so was your customer service line with my query about the product.
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FannySouth East Queensland, QLD
Great Product Displays and Friendly Customer Service, Love it!
The products displays on shelves are so neat and easy to find what I need. It has a very modern theme and a welcoming feel. Staffs are helpful and friendly.
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Friendly and efficient service
I had owned a dinner set for about 15 years and felt like a change. I bought a dinner set from Kitchen Warehouse and I love it. Great service, thanks.
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linliGreater Melbourne (Metropolitan), VIC
Good stuff and good service attitude
nice Very very very good online shopping experience, after-sales service is very good, I am very happy, the delivery is also very fast cool veryvery nice Looking forward to the next purchase
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Rhona PerkinsLaunceston, TAS
- 2 reviews
Homemade pasta is fabulous !!
I’ve been wanting to make home-made pasta for ages and spurred on by the lack of commercially made pasta in the stores right now, I made the decision to buy a machine. And what a great choice!!
The Marcato Pasta Machine is a sturdy unit which clamps securely onto your benchtop and rolls and cuts the pasta dough with ease. It’s very simple to use and cleaning up is a breeze. The fettuccine pasta we made was delicious and we’ll be enjoying much more of it in the future.
Buying items from Kitchen Warehouse is a dream; ordering is easy, the parcel arrived promptly and I appreciated free delivery. You can’t go wrong with the great products and service that KW offers.
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LInda CowanNorth Queensland, QLD
- 2 reviews
Steak knives
Very happy with your service - The knives are exactly what I was looking for.. repeat buyer - I have always received excellent service . Competitively priced. and prompt postage also well packaged.
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TamstaVictoria
- 26 reviews
- Online Store
- Verified customer
Simplicity at its best - from the webpage to final product on my doorstep
Fabulous service from the Kitchen Warehouse. I ordered a teapot for 1 and it arrived in great time and was perfectly packaged using biodegradable products. Will definitely be using the on line service again.
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CathBWide Bay-Burnett, QLD
excellent service!
we have bought many items and each purchase is a great experience, excellent service and products. happy to recommend anytime. easy to use site, great range of products and delivery arrival times are excellent
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culrhiPerth, WA
- 3 reviews
Don't waste your time with Price Match
Don't waste your time with Price Match as KWH won't bother to price match if the item is on sale at another store. Makes you wonder what the point is to offer "Price Matching"?? Aeon told me on the online chat that House is not legit so they won't price match identical products
1 comment
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Always helpful
The Melville store staff are always helpful and have the time to assist. I can trust their knowledge and don't appear brand associated when recommending products. They take into consideration your budget as well.
1 comment
Customer Service T.Kitchen Warehouse
Hi, J.
Thank you for the kind words. We’re so happy your visit at our Melville store went so smoothly. We’d love to continue providing great service to awesome customers like you.... Read more
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Quality products and timely service.
I have recently ordered thermos bottle and lunch box online for my daughter. They had frozen theme. Good pricing and timely delivery. Online process was simple and prompt notification were received.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Divya.
Thanks for the awesome review. We are glad to hear you loved your purchase and the experience. Cheers!... Read more
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HB from MSouth East Queensland, QLD
- 4 reviews
Excellent service and products
Excellent service ordered dinner set unfortunately 3 plates where broken rang kitchen warehouse who promptly sent replacements for the broken plates
Been shopping with them for a while now and can honestly highly recommended the Kitchen Warehouse
1 comment
Customer Service T.Kitchen Warehouse
Hi!
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to assisting you again in the future!... Read more
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Joss MorrenPerth, WA
- Online Store
- Verified customer
Quick, Easy & Great Prices!
I ordered my dinner set and some Gin glasses through kitchen warehouse. Website is easy to use, quality products at a great price, and most of all Fast delivery! Its a winner!
1 comment
Customer Service T.Kitchen Warehouse
Hi, Joss.
Thank you for this awesome review. We count ourselves lucky for customers like you!... Read more
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Great website with great range
Have been on the lookout for Mason Cash bowls in Darwin, but with no luck. Found this website which has a great range and prices. Even kept updated on out of stock items by the lovely staff
1 comment
Customer Service T.Kitchen Warehouse
Hi!
Thank you so much for this great 5-star review. We hope you shop with us again soon!... Read more
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Davis & Waddell Yogurt Maker
I have been very happy with my purchase of the Yogurt maker. I have been experimenting with different types of Yogurt and happy with the ease of it. Quite therapeutic really. I have always had great service from Kitchen Warehouse and very happy with the range of products that they stock, always timely delivery.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Mimi.
Thank you so much for taking the time to leave this excellent review. We really appreciate it! Looking forward assisting you again.... Read more
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sueinnararaSouth East Queensland, QLD
- 4 reviews
Very Helpful Staff
I had been trying to buy a certain item online for awhile but it always seemed to be out of stock. After making contact with Kitchen Warehouse direct was advised to speak to the closest store to me and see how they could help me. After a couple of calls they managed to track down the item for me and so I purchased it through North Lakes and within a few days it was in-store ready for me to collect. Unfortunately I don’t know the name of the staff member but she really demonstrated fantastic customer service when she helped me. Thank you.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Sueinnarara.
Thank you for the great review! We’re so happy you loved the store experience and can’t wait to have you back at our store.... Read more
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Questions & Answers
Connie Dickasked
I am looking for a replacement seal for the inside of my oven. It’s a schotts ceran brand
No answers
Belleasked
The photograph of the pan did not show correctly what I wanted and I would like to exchange the pan please
1 answer
Customer Service T.Kitchen Warehouse
Hi, Belle! You can send us an email to [email protected] or contact us on 1800 332 934, available Monday to Friday, 9am to 7pm AEST, and we'd be happy to assist or discuss this further.
jane_rowlands_asked
As yet I still haven’t received my order. Was very disappointed as it was a Xmas present for my daughter.I ordered the yoghurt and ice cream maker on 9/12 and as of today 27/12 it still hasn’t arrived.Tracking said it should arrive 30/12
1 answer
Customer Service T.Kitchen Warehouse
Hi, Jane.
Thank you for your feedback.
Please contact us directly on 1800 332 934, we'd be happy to discuss this further over the phone.
Kind Regards,
Kitchen Warehouse
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Customer Service T.Kitchen Warehouse
Hi.
Thank you for your feedback and we apologise if you have received a misleading or incorrect information on our live chat regarding our price match criteria. We would also like to reiterate that t... Read more
here was never a mention of any store being illegitimate on the chat transcripts.