As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
Reviewer Photos & Videos
ClareIllawarra, NSW
Poor after sale service
Postage was awesome.
Then the fun stopped there.
My products came with free trays; had to chase redemption details then to date still have received them and have followed up several times. And given run around each time.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Fast and excellent service
Items were delivered in two days, excellent online service. Great sales and choices. Definitely will shop again. Afterpay options allow you to have the goods whilst paying over two months.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Lini.
We are glad to hear that you are happy with your purchase and that your order was received so quickly! Thank you for taking the time to leave us this review.... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
LeanneSydney, NSW
Friendly and Always Helpful Staff
I have ordered many products with Kitchen Warehouse and have never been disappointed with either the quality of their products or with the delivery. Thanks to Alannah and the team!
1 comment
Customer Service T.Kitchen Warehouse
Hi, Leanne.
We appreciate you taking the time to share this great review. Your positive feedback on our products and service is much appreciated!... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Find out how Kitchen Warehouse compares to other Kitchenware Shops
Know better, choose better.
EmilyGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Online Store
- Verified customer
Great range and easy returns
Love Kitchen Warehouse, they have a great range in quality kitchen utensils. I was surprised at how quickly the items I ordered came! I had to return a glass container set I purchased online (only because the containers were smaller than I anticipated - my mistake for not reading the measurements!) and was able to go into the physical store to do this. It was a pleasant experience and the workers in the store were super helpful, the money deposited back into my bank account within days.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Emily.
We are very happy to hear you are so pleased with your experience with us. We always love hearing the opinions of our valued customers, and we would like to thank you again for taking the time to provide us your feedback.... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Jess kSydney, NSW
Perfect place to get your back to school needs!!
Great prices, high quality products that were delivered in a timely manner. I purchased a lunch box and lunch box Carry bag I was unsure if it would fit so I called customer service, they were more than hooray to assist and gave me the correct measurements so I had piece of mind before purchasing that it would fit perfectly!! very happy will definitely shop here again!
1 comment
Customer Service T.Kitchen Warehouse
Hi, Jess.
Thank you for writing this awesome review! We are looking forward assisting you again.... Read more
Kind regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
DonnaSouth East Queensland, QLD
Love the mug
Great service ordered the mug took 1 week too arrive ordered same mug from eBay in November still has not arrived a big thanks i got a dinner set love it too
1 comment
Customer Service T.Kitchen Warehouse
Hi, Donna.
Thank you for taking the time to write this review. We look forward to assisting you with your future kitchenware needs.... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Super fast shipping, great deals on the items I wanted
The items were shipped quickly, and were packaged well and came undamaged. I love the products and luckily I was able to get them at an amazing price. Great service!
1 comment
Customer Service T.Kitchen Warehouse
Hi, Sophie.
Thank you for sharing this great review with us. We hope to have you shop with us again soon!... Read more
Kind regards Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
FayeGippsland, VIC
Easy to use
Ordered my Fowler's Vacola Kit online, ordering was easy, I was kept updated as per delivery. Order arrived in perfect condition. I have enjoyed bottling my home grown apricots. Can't wait for the tomatoes to ripen!
1 comment
Customer Service T.Kitchen Warehouse
Hi, Faye.
We are very happy to hear you are pleased with the items you have purchased. We always love hearing the opinions of our valued customers. We hope to have you shop with us again soon!... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
bushbaby
- 5 reviews
- Online Store
- Verified customer
Beautiful glasses; stylish and well made
I ordered 2 sets of whisky tumblers. They arrived well packed in good time. They are stylish, beautifully made and suitable for soda, juices and water as well as whisky
1 comment
Customer Service T.Kitchen Warehouse
Hi!
Thank you for sharing such a positive experience. We look forward assisting you again!... Read more
Kind regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Find out how Kitchen Warehouse compares to other Kitchenware Shops
Know better, choose better.
VPMSouth East Queensland, QLD
- 5 reviews
Great Quality and looks
Purchased to add to the first dinner set as we liked the quality and the discounted price was right.
I would recommend this to anyone looking for a good quality dinner set at a reasonable price.
1 comment
Customer Service T.Kitchen Warehouse
Hi there!
Thank you for your positive review. We hope you continue to enjoy using your new dinner set!... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Angela PMetropolitan Adelaide, SA
Great value kitchen items and fantastic customer service
Ordered a bunch of items to stock up the house for next year's Christmas which we are hosting, and found some great specials and so much variety to choose from in. Unfortunately the order was delayed & arrived late but Customer Service were great at following it up for me.
2 comments
Customer Service T.Kitchen Warehouse
Hi, Angela.
Thank you so much for this 5-star review. We really appreciate the feedback and rest assured will use this to improve our services.... Read more
Kind regards, Kitchen WarehouseThat's okay, your representative was great in following it up for me.
Similar opinion? Write a review on ieatwords.com.au!
PaulPerth, WA
A Satisfied Customer
I ordered a Titan Trash Compactor 30L. This is a rubbish bin which is so practical and stylish it is one that compliments a kitchen not one to be hidden away. Within two days I ordered a second bin for my sister-in-law. Kitchen Warehouse offered competitive prices, the online ordering faultless, packaging and delivery better than competitor retailers I have used. My first time using Kitchen Warehouse and as a satisfied customer I will certainly use them again in future.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Paul.
Thank you so much for taking the time to leave this excellent review! We truly appreciate this. We are looking forward in assisting you again.... Read more
Kind regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
GratzBrisbane
- 20 reviews
- Online Store
- Verified customer
Good, but product packaging was a let down
Ordered a SolidTeknics Aus-Ion fry pan which is amazing, great product. Highly recommended. Great Boxing day sales price. Ordered this online just after Boxing day and received it about 2 weeks later which I thought was acceptable during this peak time. The only let down was the shipping packaging. The product was placed into a makeshift cardboard box and left loose to move around a fair bit inside the box. No padding, no bubble wrap, no air bags, nothing. Just the SolidTeknics cloth bag. This resulted in the fry pan handle punching a h...Read more
ole in the side of the carton, leaving the handle exposed to damage. The end of the handle has been knocked, taking a small chip out of the end during transit. Doesn't affect the performance in any way, just disappointing such a simple warehouse/dispatch task was not carried out to ensure factory condition of the product.1 comment
Customer Service T.Kitchen Warehouse
Hi, Gratz.
Thank you for the great review. We are very happy to hear that you loved the item you have purchased. Thank you as well for the feedback regarding the shipping packaging. Rest assured that... Read more
we will use this to continue improving our services.Similar opinion? Write a review on ieatwords.com.au!
Great service.
Website was easy to use and order from. The Products were exactly as ordered and the items came well packed and in very good time. Would use this company again.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Juli.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to assisting you again in the future!... Read more
Kind regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Grapeape987
- 3 reviews
Brilliant service
Had to ring twice and both times my queries were resolved promptly and to my complete satisfaction. I am very happy customer and I would recommend to anyone. I will use this store again in the future.
1 comment
Customer Service T.Kitchen Warehouse
Hi!
Thank you for this awesome review. Looking forward assisting you again!... Read more
Kind regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Find out how Kitchen Warehouse compares to other Kitchenware Shops
Know better, choose better.
CarsecaSouth East Queensland, QLD
best product of its kind
Still the best product around for kitchen bathroom and hard to remove marks. Shines stainless beautifully and is brilliant on shower glass. I use it on cookin g pans and utensils to bring them up to near new.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Carseca.
We are so pleased you loved the item that you purchased. Thank you and hope to see you again soon!... Read more
Kind regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
RachelPerth, WA
- 2 reviews
Awesome
I'm a big shopping online since I got a brain tumor & it was so easy. Love this store highly recommend it. The products are awesome & i cant wait to do my next order.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Rachel!
Thank you for taking the time for sharing this great review. We look forward to assisting you with your future kitchenware needs.... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Chamila P.Perth, WA
Great service
I ordered Jamie oliver fry pan, Jamie Oliver stew pot and Scanpan steamer with stew pot on boxing day sale. Great service and i got them on time. Thank you
1 comment
Customer Service T.Kitchen Warehouse
Hi, Chamila.
We appreciate you taking the time to share this great review. Your positive feedback on our products and service is much appreciated!... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Narelle KGreater Melbourne (Inner), VIC
Poor Problem Resolution
My purchased item when delivered was missing a part. It was sent straight from the supplier, so no fault on Kitchen Watehouses behalf. I rang the Customer Service number immediately and was advised to send an email with photos, which I did.
After not receiving a response for a week, I called again. I was advised my email went into their spam folder. I was told that they would contact the supplier and get back to me as soon as they received a response.
A week and a half later, still no word. I called Kitchen Warehouse again and was told the ...Read more
person handling the matter was on annual Leave and they could not access her emails. All three Customer Service rep’s that I have spoken to have been polite and apologetic. But I feel like I’m just getting excuses now and the issue is still not resolved. I would give zero stars if I could.1 comment
Customer Service T.Kitchen Warehouse
Hi Narelle,
Thank you for taking the time to provide us with your feedback. ... Read more
On checking with the Customer Service team they have advised that they are in the process of following up again with the supplier after their conversation with you earlier today. We are hoping to have additional information for you soon and one of the team will be in contact with you then. Our apologies for the inconvenience caused by the delay in sporting this issue for you, we are very sorry to hear that your recent experiences have not been satisfactory. Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
JeremyCanberra 2600, ACT
- 7 reviews
Great price and free delivery
I purchased a Le Creuset Stoneware Heritage Covered Rectangular Dish (33cm) during the Boxing Day sales in 2022 and the item was delivered 9 days later.
The package was well cushioned for delivery and arrived at the doorstep in one-piece. Online store was easy to navigate and to make the credit card payment.
I received the order confirmation immediately but did not receive any expected delivery dates from the seller. This would be the only negative feedback I have.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Jeremy.
Thank you for sharing this great review with us. Rest assured we will use this to improve our services. We hope to have you shop with us again soon!... Read more
Kind regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Connie Dickasked
I am looking for a replacement seal for the inside of my oven. It’s a schotts ceran brand
No answers
Belleasked
The photograph of the pan did not show correctly what I wanted and I would like to exchange the pan please
1 answer
Customer Service T.Kitchen Warehouse
Hi, Belle! You can send us an email to [email protected] or contact us on 1800 332 934, available Monday to Friday, 9am to 7pm AEST, and we'd be happy to assist or discuss this further.
jane_rowlands_asked
As yet I still haven’t received my order. Was very disappointed as it was a Xmas present for my daughter.I ordered the yoghurt and ice cream maker on 9/12 and as of today 27/12 it still hasn’t arrived.Tracking said it should arrive 30/12
1 answer
Customer Service T.Kitchen Warehouse
Hi, Jane.
Thank you for your feedback.
Please contact us directly on 1800 332 934, we'd be happy to discuss this further over the phone.
Kind Regards,
Kitchen Warehouse
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Customer Service T.Kitchen Warehouse
Hi, Clare.
Thank you for feedback. If you’re open to discussing this further, please call us at 1800 332 934 and we’ll be happy to assist. We’d greatly appreciate the opportunity to improve our services.... Read more
Kind regards, Kitchen Warehouse