As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
Reviewer Photos & Videos
Susmat
- 4 reviews
Lots of variety
KW online is great when you live in the country, not close to a physical store, though theses are great too and I have visited when I've been in the city. Lots of items to choose from, good sales regularly, goods shipped promptly and in good condition.
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SilvanaGreater Melbourne (Metropolitan), VIC
Bad customer service
Extremely disappointed with customer service at the Middleborough Rd store. Argumentative and do not want to listen to the customer. So you lose your receipt and not even consideration for an exchange when they clearly sell the product. I’m taking about something worth $19.95. Seriously it can’t be that hard.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Silvana.
Thank you for your feedback. We are sorry to hear this has occurred. You may contact us on 1800 332 934 and we'd be happy to assist or discuss this further.... Read more
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Upgrade of cutlery set - very happy!
Purchased 2x Stanley Rogers cutlery sets for our family and entertaining. I haven't often seen a set with 10 of each, and also wanted to avoid purchasing a set with cutleries I wouldn't use (ie. soup spoons). I loved the inclusion of good steak knives in this set which we do use often! High quality cutlery, it's not thin/bendable like other brands. Very quick delivery, great price and happy with my purchase. I would recommend this set for people looking to buy.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Sofia.
Thanks for the awesome review. We are glad to hear you loved your purchase and the experience. Cheers!... Read more
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Heather PWide Bay-Burnett, QLD
Very happy with my purchase, good quality product
I have now used this company a few times on line and found them to be efficient and the goods arrive within a very good time. They sell quality goods and I have had no problems with them.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Heather.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to assisting you again in the future!... Read more
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NRaoSouth East Queensland, QLD
Perfect glasses for every occasion
Bought Ocean Refreshing Moment Glasses alongwith my storage glass jars.
They are great glasses, good size ! Arrived promptly and are not very expensive. Highly recommend buying these stylish and usable glasses
1 comment
Customer Service T.Kitchen Warehouse
Hi, Nrao.
Thank you for this awesome review. We count ourselves lucky for customers like you!... Read more
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DeniseSouth East Queensland, QLD
Great service and products
I ordered 2 sets of Royal Doulton Pacific Plates 16cm. As usual your pricing was great and delivery time was very speedy. Would totally recommend purchasing from Kitchen Warehouse. A grade performance thank you.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Denise.
We are so pleased you loved the shopping experience with us. Thank you and hope to assist you again soon!... Read more
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rgeePerth, WA
- 8 reviews
- Online Store
- Verified customer
Great products and prices
I ordered a coffe perculator coffee grinder and cutlery set. All great quality and after applying discounts ended up spending half of what I budgeted. Everything arrived very quickly and in great condition
1 comment
Customer Service T.Kitchen Warehouse
Hi, Rgee.
Thank you for taking the time for sharing this great review. We look forward to assisting you with your future kitchenware needs!... Read more
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JMBGreater Melbourne (Metropolitan), VIC
Fantastic product and fantastic service
Ordered the Scanpan 10 piece pot set online,I found it to be alot cheaper than anywhere else,. Easy to navigate website, excellent communication and very quick delivery. I will shop with this company from now on and I have recommended it to all my friends
1 comment
Customer Service T.Kitchen Warehouse
Hi, JMB.
We are glad to hear that you are happy with your purchase and that your order was received so quickly! Thank you for taking the time to leave us this review.... Read more
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LibbyBalwyn North
- 2 reviews
Cake stand - fabulous
Attractive, sturdy and exactly as described in the online site. I wanted a cake stand for a variety of uses, but it needed to be completely flat, with no lip. I am delighted with this purchase.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Libby.
We appreciate you taking the time to share this great review. Your positive feedback on our products and service is much appreciated!... Read more
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Tracey V.Greater Melbourne (Outer), VIC
- 3 reviews
Will definitely look here first from now on
Kitchen Warehouse had the best price for the juicer I wanted and when I let them know I needed urgently they sent it out immediately. Could not be happy with the service and the juicer is absolutely perfect!
1 comment
Customer Service T.Kitchen Warehouse
Hi, Tracey!
We are very happy to hear you are so pleased with the item you have purchased. We always love hearing the opinions of our valued customers, and we would like to thank you again for taking the time to provide us your feedback.... Read more
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LorrainePeel, WA
Excellent shopping experience
Ordered saucepan set and cutlery set. Easy to order and pay for on line, delivery was timely and items arrived all in one piece. Would shop here again! Being able to order on line saved me time so thank you.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Lorraine.
Thank you for your positive review. We hope you continue to enjoy using your new purchased items!... Read more
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Excellent products & efficient delivery
Have ordered products online from Kitchen Warehouse a number of times and they have always been delivered within a couple of days. The quality of the products is always excellent. Great service.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Eloise.
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer.... Read more
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Excellent Service
It was a very good experience shopping with Kitchen Warehouse Online Store and I was very happy with the time it took to get the products I ordered. Very happy customer. Thank you.
1 comment
Customer Service T.Kitchen Warehouse
Hi!
Thank you so much for taking the time to leave this excellent review. We really appreciate it.... Read more
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IvanSydney, NSW
Great
Excellent service. Good variety of products, easy to buy, precise instructions and fast delivery. I already had two online shopping experiences at Kitchen Warehouse fully satisfactory and strongly recommend them.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Ivan.
Thank you for the great review! We’re so happy you loved the experience with our online shop. ... Read more
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Jenny A.Sydney Surrounds, NSW
perfection
I have always been delighted with the service, products and postage, so quick and always reliable . I have used this online store quite a few times now and cant complain .
1 comment
Customer Service T.Kitchen Warehouse
Hi, Jenny!
Thank you for the kind words. We’d love to continue providing great service to awesome customers like you. ... Read more
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Love these!
Really great containers that are easy to store and stack. Very easy to click open and close and love the white and clear colour of the set. Makes for a great clean look in the pantry
1 comment
Customer Service T.Kitchen Warehouse
Hi, Jenna.
Thanks for the awesome review. We are really glad to hear you are happy with the products you have purchased. Cheers!... Read more
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Sandra WSoutheast, SA
This is exactly what I wanted, it's brilliant.
This pan works great on my induction cook top. It heats and cooks evenly. I don't have any spot that start to burn while other areas just simmer. Extremely happy with the quality. The bottom has remained flat with no warping.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Sandra.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to assisting you again in the future!... Read more
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Tania PoskittSouth East Queensland, QLD
Zoom Zoom and food is chopped so much fun to use
This is a great machine. The bowl is a great size. The cutters come in their own box which saves those infrequently used cutter blades floating around in your cupboard. The machibe is also so quite for how powerful the machine is. Highly recommended
1 comment
Customer Service T.Kitchen Warehouse
Hi, Tania.
Thank you for this awesome review. We count ourselves lucky for customers like you!... Read more
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frypan and saucepan set
we looked for awhile at good quality cookware, and after many sites we found these set to be of good quality and great price, and was delivered within a few days we are very satisfied with them
1 comment
Customer Service T.Kitchen Warehouse
Hi!
We are so pleased you loved the item that you purchased and the online store experience. Thank you and hope to assist you again soon!... Read more
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AlexSouthern and Hills, SA
Please with my item and the delivery.
I was very pleased with my online purchase with kitchen warehouse. It was easy to navigate through the website, make payment and the delivery time was pleasing. Kitchen Warehouse offered an excellent price for what I wanted.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Alex.
Thank you for taking the time for sharing this great review. We look forward to assisting you with your future kitchenware needs!... Read more
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Questions & Answers
Connie Dickasked
I am looking for a replacement seal for the inside of my oven. It’s a schotts ceran brand
No answers
Belleasked
The photograph of the pan did not show correctly what I wanted and I would like to exchange the pan please
1 answer
Customer Service T.Kitchen Warehouse
Hi, Belle! You can send us an email to [email protected] or contact us on 1800 332 934, available Monday to Friday, 9am to 7pm AEST, and we'd be happy to assist or discuss this further.
jane_rowlands_asked
As yet I still haven’t received my order. Was very disappointed as it was a Xmas present for my daughter.I ordered the yoghurt and ice cream maker on 9/12 and as of today 27/12 it still hasn’t arrived.Tracking said it should arrive 30/12
1 answer
Customer Service T.Kitchen Warehouse
Hi, Jane.
Thank you for your feedback.
Please contact us directly on 1800 332 934, we'd be happy to discuss this further over the phone.
Kind Regards,
Kitchen Warehouse
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Customer Service T.Kitchen Warehouse
Hi, Susmat.
Thank you for the kind words. We’re so happy your experience went so smoothly. We’d love to continue providing great service to awesome customers like you. ... Read more
Kind regards, Kitchen Warehouse