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jiva shayGreater Melbourne (Inner), VIC
Happy With The Budget Friendly Quote
Peter was great to deal with and gave us lots of information and we were happy with the budget friendly quote. The installation was done without any worries and service was also best, no complaint with anything. The professionals were tidy and left my place clean.
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Jessica JonsGreater Melbourne (Inner), VIC
Perfect Service Best Quality
In summer, air conditioning deteriorates frequently due to over-running. There is an old air conditioning system in my house which needs replacement service and you did a great job. Thank you!
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nedkellyGreater Melbourne (Outer), VIC
- 5 reviews
Fraudulent and incompetent company avoid avoid avoid!!!
I made the unfortunate mistake of engaging this company to look at a non working rooftop evaporative system. They insisted on prepayment; this should have been a red flag. Near $300. They then went to the property and l was told it was not working! I knew that, wth. They then said that they would look around for another part for it, Despite several attempts to contact them regarding the part they refuse to talk to me. Took my money fraudulently and then ran. Dodgy Dodgy company. Do not use this fraudulent incompetent company. ***
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I salehGreater Melbourne (Inner), VIC
Unprofessional and crook company to loot people money
This company should be blacklisted. They make a false promise and get money from people without even touching the equipment. The plumber Jay came to my place and told me I will be able to repair your heating just replace it and pay me to show up fee 260 AUD. I made a mistake by not reviewing their services. Never goto to this thief. The customer care guy is disgusting.
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bonnieGreater Melbourne (Outer), VIC
- 2 reviews
GOODBYE
Rang this company to be met with a very rude and abrupt person. Only got to mention words "gas ducted heating,"response was "you are too early, only doing cooling thank you, goodbye" Didn't even give me a chance to say exactly what I wanted. So thanks for nothing. GOODBYE !!
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BJCSouthwest, VIC
DON'T USE THIS DODGY COMPANY
We had a leak in our solar hot water tank. A person came at the arranged time. He established the problem and said he would establish if the part was available and call in that afternoon. He required that we pay the very high call out fee and for his "labour" on the spot. He left the leak much worse than he found it and the area became flooded. He made NO contact for 24 hours. Contact was via email confirming that the part was available and sending a quote for an excessive cost considering the job. We were required to pay 50% of the quote and then he would order the part! Sorry I didn't see the reviews first! Find another provider!
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akkoGreater Melbourne (Outer), VIC
DO NOT HIRE THIS DODGY MOB
I hired Km to service my airco..absolutely useless..he only cleaned it
I should've known better when he asked to borrow my ladder.
I should've read the reviews.
YOU'VE BEEN WARNED PEOPLE
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KatGreater Melbourne (Inner), VIC
Less than one star
Used this company to have a hot water service repaired. Wish I had read the reviews first. Unprofessional, unreliable. For your own safety and sanity do not use this compsny
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MohMelbourne
- 7 reviews
Dodgy and rude - man was stoned!
If I could give less than 1 start I would have given them that, I called on Tuesday 5.30am and got an appointment Thursday 8.00am.
After the guy showed in time, he appeared very tired as if he didn’t get enough sleep the night before, the first thing he said will you pay cash or card and he gave different prices than that we got over the phone.
He asked her to push the sofa for him.
He went to the back and said which machine is for the lounge area and we told him to switch the remote control on and you will know!
He told my wife to walk aw...Read more
ay from him while he working, he doesn’t like to work when someone is standing around, than she said she wants to stay around, he told her that she is rude all people in Diamond Creek and Greensborough are rude, he will quit this job because of them. He packed his stools and left.Similar opinion? Write a review on ieatwords.com.au!
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LindaSouthwest, VIC
The man who came out was polite
Our evaporative cooling was not working, it's an older unit which one day just failed to turn on. I rang KM Heating and Air conditioning who sent a technician to my house the next day. The man who came out was polite and worked outside using my side gate despite the drizzle.
As it turned out my unit needed a new part for the pump (i was told by another company over the phone that i needed a whole new unit which would cost me approximately $2,500 - they hadn't even bothered to send someone out before telling me to get a new unit!). The technicia...Read more
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M GilCentral Highlands and Goldfields, VIC
Dodgy operators
We engaged this company to inspect our central heating unit today and found their work to be of extremely poor quality. We were over charged and were given incorrect advice and unprofessional service. We got a second quote and found out what they told us was inaccurate and were going to charge us for work which didn't need to be done. DO NOT USE THESE PEOPLE!
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MichelleGreater Melbourne (Outer), VIC
Excellent Customer Service
I needed a repair URGENTLY as it was very hot yesterday and my aircon did not work. I rang the company and explained I had a new born baby and they came the same day & fixed my unit! I found the parts prices reasonable and didn't leave me in debt! I received a receipt for my payment, a report the warranty instantly via email. If you want to deal with a professional company I highly suggest using KM Heating & Air-conditioning.
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Jason W.Central Highlands and Goldfields, VIC
THIS COMPANY WILL TRY TO RIP YOU OFF!
We had these guys have a look at our ducted heater that had broken down. They charged $250 to tell us it needed a part changed. After 2 phone calls asking for the quote to fix it we finally got one 3 weeks from when it was looked at. The quote came through at $1265 which is about what the whole heater is worth. I then got a quote for the part direct from the supplier. $149.50. Put $100 on for an hours labour to change the part. Total of $250. Fair to say this company is an absolute rip off. I wish we had looked at the reviews before we called them and wasted the $250 for the initial appointment.
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PaulGreater Melbourne (Outer), VIC
Excellent service at reasonable price.
We had our 30 year old Brivis ducted heating system replaced by KM heating. All staff are knowledgeable, friendly and professional in their approach. Great installers, who we were very comfortable to have working in our home. They clean up thoroughly after the work is complete. Very satisfied with our new heating system and would highly recommend this company.
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candice s.Victoria
Disgusting
I only got as far as a phone call with this lot, Phone manner was appalling, nasty and aggressive. I’d rather pay more money than deal with people like this
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JonGreater Melbourne (Metropolitan), VIC
- 3 reviews
- 2 likes
Rude, expensive
Actually, borderline aggressive. I ended up paying more for a repair than the whole heating system cost me... The people I dealt with were rude to me and my wife. Will never use them again.
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Terry G.Greater Melbourne (Outer), VIC
Do NOT use this company!
Utterly poor service. I wish zero stars was an option, I hated giving them even 1! Plumber did not finish the job properly. Company rude and not receptive to feedback.
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Lill SGreater Melbourne (Outer), VIC
- 7 reviews
- 4 likes
Beware
Called and scheduled service for my heater.
Time and cost for the service confirmed, technician arrived on time.
I started to feel somewhat concerned I was told that I will need to pay quoted price today. That was not an issue I was prepared for it.
I was told that a flute needed to be changed as it was dangerous and the unit could explode. I was shown the part. No issue. It had to be done.
He did a temporary fix to last until the part was changed.
Then asked nearly double the quote that was given to me verbally and in the text message. ...Read more
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Simon the RunnerGreater Melbourne (Inner), VIC
- 4 reviews
Get a Second Quote and Don't accept that you will be looked after
Service Tech was very good, pricing was deceptive and outrageously expensive. A $20 thermocouple was sold as a $150 spare part. After the visit the heater had to be disabled due to the CO2 reading being too high. Don't forget they add GST onto everything. Quote for replacement was $7,099, second quote $3,500 for same brand. Do five minutes of research to save thousands.
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CampbellGreater Melbourne (Metropolitan), VIC
Expensive and ignorant visit
I paid $401 for the call out fee and 1 hour labour that achieved nothing.
The "plumber" arrived knowing that I had requested a fix for a leaking hydronic radiator valve and a pressure check of the system. He spent most of the time taking photos, sending them to someone more knowledgeable and seeking advice on the phone. He clearly didn't know what he was doing and I was pleased when he left as I was concerned he would do damage to the system e.g. by using a lot of force to undo old copper pipe connections (to release pressure in the system whe...Read more
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