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Mattresses Buying Guide

Our buying guide will explain which type of mattress would suit you most, how much you can expect to pay for one, and which features are worth looking out for.



Reviews

4.7

312 reviews
5
(271)
4
(21)
3
(2)
2
(8)
1
(10)
  • Value for Money
    4.7 (40)
  • Sleeping Position
    • Side (32)
    • Back (11)
    • Front (9)
  • Adjustment Period
    • Days (32)
    • Weeks (5)
    • I never got used to it! (2)
  • Pre-existing Neck / Back Issues Yes (40%) · No (60%)
  • Caused Discomfort Yes (12%) · No (88%)
  • Heat Retention Yes (17%) · No (83%)
  • Sagging Yes (6%) · No (94%)
  • Perceived Firmness
    • Medium (31)
    • Very Hard (2)
    • Hard (2)
    • Soft (2)
    • Very Soft (2)
  • Customer Service
    4.9 (41)
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Carly F

Carly FIllawarra, NSW

Way too firm

published

Mattress is only a few months old and way to hard and is contributing to a huge amount of back pain for both my partner and I. Very difficult to get a good nights sleep.

Purchased in December 2021.

Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Perceived Firmness Very Hard
See all answers
1 comment
Koala
Phil O.Koala
Rafael Levy E.

Rafael Levy E.Sydney, NSW

  • 4 reviews

Comfortable bed

published

Very comfortable bed. I like that you cannot feel any springs because it is made with 2 different type of foam. Delivery is very quick, I ordered in the morning and came in the afternoon.

Purchased in March 2021 for $799.00.



Customer Service
Value for Money
Sleeping PositionBack
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Phil O.Koala
Jamcan

Jamcan

  • 3 reviews

Where is it actually made?

published

The mattress was too firm . Koala responded quickly, the solution being a free topper . The bag says “Australian owned and made”, the label attached to the topper “Made in China”. Koala have chosen not to post my feedback on their website so here it is.

Purchased in January 2021 for $850.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention Yes
Perceived Firmness Hard
See all answers
3 comments
Koala
Koala S.Koala

We are sorry to hear you have had this experience!
If you would like, you are more than welcome sending us an email at [email protected], and we can help clarify some things for you!

Koala
Koala S.Koala
Jamcan
Jamcan

About time Koala was more honest with their advertising then. And as for the fact you cherrypick reviews to post on your website I find this unethical. I would not have bought this product if the full facts were disclosed. Very, very disappointed.

Mattresses

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cierely ann t.

cierely ann t.Southwest, VIC

Best sleep ever!

published

not too soft,not too hard.. just perfect! it was love at first sleep. It is very comfortable to sleep in, at first we were like well, there is 120 days trial so we’ll just see if we like it. But the first night we just slept like a baby.. Well this mattreds is for keeps! Never knew sweet dreams are made of these.

Purchased in January 2021 for $800.00.

Customer Service
Value for Money
Sleeping PositionBack, Front and Side
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Koala S.Koala

Thanks for the great review :)

Getting used to it

published

Seems very comfortable however it's so different from what I'm used to that it may take a bit more time to adjust. Cant say about longevity - only had it 2 weeks.
The koala toy is cute but unnecessary land fill by the way.

Purchased in January 2021 for $807.50.

Customer Service
Sleeping PositionSide
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Perceived Firmness Very Soft
See all answers
1 comment
Koala
Koala S.Koala

Glad to know you like it Lucia!

Extremely comfortable

published

Prior to this mattress,I suffered extreme back and leg pain,since obtaining this mattress the pain has dropped to a minimul level,and some nights to zero.My husband suffers with extreme arthritis and says mattress has made a difference.
Hope your company succeeds in this market

Purchased in January 2021 for $850.00.

Customer Service
Value for Money
Sleeping PositionBack and Side
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Koala S.Koala

Thanks for the review and support Patricia. We hope the mattress provides comfortable nights for a while to come :)

Aline

AlineSydney, NSW

Less the one year and it is bad already

published

The mattress is not durable at all! It already lost its firmness and I’ve got it less than one year ago. I am disappointed with this product and don’t recommend it!

Purchased in July 2021 for $800.00.

Value for Money
Sleeping PositionBack
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention No
Sagging Yes
See all answers
1 comment
Koala
Koala S.Koala

Great mattress, great company

published

I've been sleeping so well on my new koala mattress. Soft but supportive, no tossing and turning, and undisturbed when my partner moves around. Delivery was fast and easy and I love that the company has ethical and sustainable production.

Purchased in November 2021.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Soft
See all answers
1 comment
Koala
Koala S.Koala

Thanks so much for the feedback Bess!

Suzi Q

Suzi QScarborough

  • 2 reviews

Should have done it sooner!

published

No sagging, no tossing or turning, and great quality! I'm not waking up as many times during the night and feel supported and comfortable.
Koala mattress is fantastic!
I'd recommend to anyone!

Purchased in December 2021 for $899.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Koala S.Koala

Thanks so much for the great feedback Suzi :)

Mattresses

Find out how Koala Mattress Double compares to other Mattresses

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Raeleen M.

Raeleen M.Southwest, VIC

  • 2 reviews

We love all 3 of our Koala mattresses

published

Our Koala mattress is firm but soft to lie on, and perfect for supporting my back. I have some serious back problems and have trouble sleeping and experience lower back pain the next day without the right mattress. The Koala mattress has been perfect. Our mattresses are still new but so far they look good, keeping their shape well.

Purchased in December 2021 for $950.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Koala S.Koala

Thanks so much for the support Raeleen :)

Maga

MagaSydney, NSW

Extremely comfortable

published

We have only had the mattress a couple of weeks but we both find it gives us a very good nights sleep with no aches or pains in the morning

Purchased in December 2021 for $900.00.

Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Koala S.Koala

Awesome Maga, thank you :-)

Susan

SusanGreater Melbourne (Inner), VIC

Double works for us.

published

We bought a Koala queen for our main bedroom. Loved the quick and easy order and delivery process. Then bought another Koala for downstairs bedroom. Went for double, big enough.

Purchased in November 2021 for $850.00.

Customer Service
Value for Money
Sleeping PositionFront
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Koala S.Koala

Thank you Susan for sharing your experience :-)

belinda

belindaGreater Melbourne (Inner), VIC

  • 2 reviews

Fantastic product, best night sleep in a long time!

published

Fantastic product, best night sleep in a long time! Very comfortable and great for side sleepers too. I purchased one each for my kids, and I love having sleep overs in their room as their bed is so much nicer than mine. Will purchase one for myself soon too :)

Purchased in October 2021 for $950.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Koala S.Koala

Ahhh this is the best! Cheers for sharing Belinda

Comfy

published

Fast delivery to regional NSW area (coupe of days) and exceptional customer service. The mattress was easy to move in the box, & Easy to unpack for 1 person. Id buy again.

Purchased in October 2021 for $800.00.

Customer Service
Value for Money
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Koala S.Koala

Amazing - thank you Ali for your feedback ;-)

Jane D

Jane DSouth East Queensland, QLD

Great service, very comfortable

published

It's so comfortable for back and side sleepers. I am 9 months pregnant and wish I had of bought this earlier in pregnancy as my sleep has really improved since using koala. So far no issues with quality or sagging (I've had it 1 month). I love that it's Australian owned, breathable and has a great warranty in case of future issues.

Purchased in September 2021 for $800.00.

Customer Service
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
Mattresses

Find out how Koala Mattress Double compares to other Mattresses

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Niluksha

NilukshaSydney, NSW

Exceptional Sleep

published

Purchased in September 2021.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers

very comfortable

published

This mattress is a pleasure to sleep on do not know why I left it so long to make this move. Though this is only early days looking forward to continued comfort . Keep up the good work .

Purchased in September 2021 for $900.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodWeeks
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers

Thank you -Koala !!!!

published

This mattress is amazing ! Thanks so much Koala for providing an excellent product . I also have the pillow and OMG it is also very comfortable. Very happy with My Koala products !

Purchased in September 2021.

Customer Service
Value for Money
Sleeping PositionBack, Front and Side
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Sagging No
See all answers

Great mattress

published

The mattress is a nice mix of soft but supportive. In conjunction with their pillow my neck pain while sleeping has reduced. I choose to sleep on different sides to let the structure bounce back to normal.

Purchased in September 2021.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Perceived Firmness Medium
See all answers
Kate

KateQueensland

It's Great, thanks

published

Getting used to the mattress... it is very firm... can't tell this early how it has made a difference...
Excellent Service at Koala... Koala deals with any problems immediately... very professional... Thanks Koala...

Purchased in September 2021 for $600.00.

Customer Service
Value for Money
Sleeping PositionBack, Front and Side
Adjustment PeriodWeeks
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention No
Sagging No
Perceived Firmness Very Hard
See all answers
Page 1 of 16
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Questions & Answers

Andrew W.

Andrew W.asked

Double

Is there a mattress protector that pairs well with a Koala Double Bed Mattress?

1 answer
Koala
Phil O.Koala

G'day Andrew,

A breathable, waterproof mattress protector is a great option to protect your mattress. Look for a protector with a natural fibre content to ensure that it is breathable and keeps you cool. Tencel is a great option because it absorbs moisture efficiently and provides an unfavourable environment for bacterial growth for added protection.

Sweet dreams,
The Koala Dream Team.

Vera J

Vera Jasked

Double

Can we machine wash the mattress cover?

2 answers
Koala
Phil O.Koala

Hi Vera,

We recommend that you spot clean your Koala cover for smaller spills. If you need to clean the whole mattress cover you can wash this on a warm wash, no higher than 40 degrees.

Sweet dreams,
Koala Dream team

Vera J
Vera J

Thank you so much for the reply, I have spot cleaned the stain and will wait for the wet area to dry thanks again

Get an answer from our members and Koala representatives

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