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Mattresses Buying Guide
Our buying guide will explain which type of mattress would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
Carly FIllawarra, NSW
Way too firm
Mattress is only a few months old and way to hard and is contributing to a huge amount of back pain for both my partner and I. Very difficult to get a good nights sleep.
Purchased in December 2021.
1 comment
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Rafael Levy E.Sydney, NSW
- 4 reviews
Comfortable bed
Very comfortable bed. I like that you cannot feel any springs because it is made with 2 different type of foam. Delivery is very quick, I ordered in the morning and came in the afternoon.
Purchased in March 2021 for $799.00.
1 comment
Phil O.Koala
G'day Rafael,
Great to hear you are enjoying your new Koala mattress. We appreciate your feedback and will pass this on to our product team.... Read more
Sweet dreams, Koala Dream Team.Similar opinion? Write a review on ieatwords.com.au!
Jamcan
- 3 reviews
- Double
- Verified purchase
Where is it actually made?
The mattress was too firm . Koala responded quickly, the solution being a free topper . The bag says “Australian owned and made”, the label attached to the topper “Made in China”. Koala have chosen not to post my feedback on their website so here it is.
Purchased in January 2021 for $850.00.
3 comments
Koala S.Koala
We are sorry to hear you have had this experience!
If you would like, you are more than welcome sending us an email at [email protected], and we can help clarify some things for you!
Koala S.Koala
Hey there Jamcan! Sorry that you didn't get a follow up response - Our review systems are automatic, but we can check and see why it didn't go through.
To clarify, yes our foam is Australian made and... Read more
owned, the cover however is actually made in China.About time Koala was more honest with their advertising then. And as for the fact you cherrypick reviews to post on your website I find this unethical. I would not have bought this product if the full facts were disclosed. Very, very disappointed.
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Find out how Koala Mattress Double compares to other Mattresses
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cierely ann t.Southwest, VIC
Best sleep ever!
not too soft,not too hard.. just perfect! it was love at first sleep. It is very comfortable to sleep in, at first we were like well, there is 120 days trial so we’ll just see if we like it. But the first night we just slept like a baby.. Well this mattreds is for keeps! Never knew sweet dreams are made of these.
Purchased in January 2021 for $800.00.
1 comment
Koala S.Koala
Thanks for the great review :)
Similar opinion? Write a review on ieatwords.com.au!
Getting used to it
Seems very comfortable however it's so different from what I'm used to that it may take a bit more time to adjust. Cant say about longevity - only had it 2 weeks.
The koala toy is cute but unnecessary land fill by the way.
Purchased in January 2021 for $807.50.
1 comment
Koala S.Koala
Glad to know you like it Lucia!
Similar opinion? Write a review on ieatwords.com.au!
Extremely comfortable
Prior to this mattress,I suffered extreme back and leg pain,since obtaining this mattress the pain has dropped to a minimul level,and some nights to zero.My husband suffers with extreme arthritis and says mattress has made a difference.
Hope your company succeeds in this market
Purchased in January 2021 for $850.00.
1 comment
Koala S.Koala
Thanks for the review and support Patricia. We hope the mattress provides comfortable nights for a while to come :)
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AlineSydney, NSW
Less the one year and it is bad already
The mattress is not durable at all! It already lost its firmness and I’ve got it less than one year ago. I am disappointed with this product and don’t recommend it!
Purchased in July 2021 for $800.00.
1 comment
Koala S.Koala
Hello Aline,
We am sorry to hear this. Can you please pop us an email to [email protected] and we will get this sorted ASAP ! ... Read more
Regards, Koala teamSimilar opinion? Write a review on ieatwords.com.au!
Great mattress, great company
I've been sleeping so well on my new koala mattress. Soft but supportive, no tossing and turning, and undisturbed when my partner moves around. Delivery was fast and easy and I love that the company has ethical and sustainable production.
Purchased in November 2021.
1 comment
Koala S.Koala
Thanks so much for the feedback Bess!
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Suzi QScarborough
- 2 reviews
Should have done it sooner!
No sagging, no tossing or turning, and great quality! I'm not waking up as many times during the night and feel supported and comfortable.
Koala mattress is fantastic!
I'd recommend to anyone!
Purchased in December 2021 for $899.00.
1 comment
Koala S.Koala
Thanks so much for the great feedback Suzi :)
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Find out how Koala Mattress Double compares to other Mattresses
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Raeleen M.Southwest, VIC
- 2 reviews
We love all 3 of our Koala mattresses
Our Koala mattress is firm but soft to lie on, and perfect for supporting my back. I have some serious back problems and have trouble sleeping and experience lower back pain the next day without the right mattress. The Koala mattress has been perfect. Our mattresses are still new but so far they look good, keeping their shape well.
Purchased in December 2021 for $950.00.
1 comment
Koala S.Koala
Thanks so much for the support Raeleen :)
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MagaSydney, NSW
Extremely comfortable
We have only had the mattress a couple of weeks but we both find it gives us a very good nights sleep with no aches or pains in the morning
Purchased in December 2021 for $900.00.
1 comment
Koala S.Koala
Awesome Maga, thank you :-)
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SusanGreater Melbourne (Inner), VIC
Double works for us.
We bought a Koala queen for our main bedroom. Loved the quick and easy order and delivery process. Then bought another Koala for downstairs bedroom. Went for double, big enough.
Purchased in November 2021 for $850.00.
1 comment
Koala S.Koala
Thank you Susan for sharing your experience :-)
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belindaGreater Melbourne (Inner), VIC
- 2 reviews
Fantastic product, best night sleep in a long time!
Fantastic product, best night sleep in a long time! Very comfortable and great for side sleepers too. I purchased one each for my kids, and I love having sleep overs in their room as their bed is so much nicer than mine. Will purchase one for myself soon too :)
Purchased in October 2021 for $950.00.
1 comment
Koala S.Koala
Ahhh this is the best! Cheers for sharing Belinda
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Comfy
Fast delivery to regional NSW area (coupe of days) and exceptional customer service. The mattress was easy to move in the box, & Easy to unpack for 1 person. Id buy again.
Purchased in October 2021 for $800.00.
1 comment
Koala S.Koala
Amazing - thank you Ali for your feedback ;-)
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Jane DSouth East Queensland, QLD
Great service, very comfortable
It's so comfortable for back and side sleepers. I am 9 months pregnant and wish I had of bought this earlier in pregnancy as my sleep has really improved since using koala. So far no issues with quality or sagging (I've had it 1 month). I love that it's Australian owned, breathable and has a great warranty in case of future issues.
Purchased in September 2021 for $800.00.
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Find out how Koala Mattress Double compares to other Mattresses
Know better, choose better.
NilukshaSydney, NSW
Exceptional Sleep
having a young family we needed to get a mattress on the kids' room for myself and my partner to help with the sleep training so was purchased as a second bed (did not want to spend a lot of money on it but need something better than a cheap spring one)
the mattress is comfortable and we prefer it now over our main mattress (which cost a small fortune) and find using it exclusively now
we had it for a few weeks now and have on issues adjusting as mentioned by others
not a reviewer but love this product so wanted to help spread the word
the de...Read more
Purchased in September 2021.
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very comfortable
This mattress is a pleasure to sleep on do not know why I left it so long to make this move. Though this is only early days looking forward to continued comfort . Keep up the good work .
Purchased in September 2021 for $900.00.
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Thank you -Koala !!!!
This mattress is amazing ! Thanks so much Koala for providing an excellent product . I also have the pillow and OMG it is also very comfortable. Very happy with My Koala products !
Purchased in September 2021.
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Great mattress
The mattress is a nice mix of soft but supportive. In conjunction with their pillow my neck pain while sleeping has reduced. I choose to sleep on different sides to let the structure bounce back to normal.
Purchased in September 2021.
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KateQueensland
It's Great, thanks
Getting used to the mattress... it is very firm... can't tell this early how it has made a difference...
Excellent Service at Koala... Koala deals with any problems immediately... very professional... Thanks Koala...
Purchased in September 2021 for $600.00.
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Questions & Answers
Andrew W.asked
Is there a mattress protector that pairs well with a Koala Double Bed Mattress?
1 answer
Phil O.Koala
G'day Andrew,
A breathable, waterproof mattress protector is a great option to protect your mattress. Look for a protector with a natural fibre content to ensure that it is breathable and keeps you cool. Tencel is a great option because it absorbs moisture efficiently and provides an unfavourable environment for bacterial growth for added protection.
Sweet dreams,
The Koala Dream Team.
Vera Jasked
Can we machine wash the mattress cover?
2 answers
Phil O.Koala
Hi Vera,
We recommend that you spot clean your Koala cover for smaller spills. If you need to clean the whole mattress cover you can wash this on a warm wash, no higher than 40 degrees.
Sweet dreams,
Koala Dream team
Thank you so much for the reply, I have spot cleaned the stain and will wait for the wet area to dry thanks again
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Phil O.Koala
G'day Carly,
Sorry to hear that the Koala is too firm for your liking. We'd be happy to send you out a free soft topper so that you can experience the great night's sleep you’d expect from a Koala. W... Read more
e can't track your order on our system, please can you message the order number to me, or reach out to our customer service team on 1800 575 337 or [email protected]. They will get a soft topper out to you asap!