29 questions from our users
I just bought the C225 highly recommended by all my friends.. but it doesn’t have a option or battery for camera without being plugged in on a main power..?! We have tons of load shedding and makes this impossible. Does the camera not have electricity free connection please? Charger /
Hi there, thanks for the message. The C225 camera unit does feature a rechargeable battery, however this is only designed for portable use and needs and battery life is up to 4 hours only. For more in...
Read moreformation, please contact our Kodak support team, [email protected] as they will be able to provide more assistance. All the best, Kodak Smart Home Australia.
Is there an option to just buy a monitor (parent unit) separately? Or an extra charging cord?
Does anyone know what type of charging cord is used? C525 model
Hi there, thanks for the question. We would recommend contacting [email protected] as they will be able to assist you. All the best, Kodak Smart Home Australia.
Desperately needing a new charger & use cord, unable to source one anywhere. So atm our monitor is useless.
Hi Wendy, thanks for reaching out. We would recommend contacting [email protected] as they will be able to assist you. All the best, Kodak Smart Home Australia.
Hi I purchased the c520 unit and now purchased a second camera the f680 to have a camera in each of my kids rooms. I am having trouble pairing it gives me the Pair fail -1 code anyone can help?
Hi Melissa, thanks for the message. For pairing issues related to the app, please contact [email protected] as they will be able to assist you. All the best, Kodak Smart Home Australia.
Hi I just purchased c225 but can't see anything at night. Have downloaded the app and turned night vision on and still just black seen on screen . Is it faulty or another setting I need to change
Hi there, thanks for the message. Sorry to hear of your experience. We would recommend contacting [email protected] as they will be able to troubleshoot this with you. All the best, Kodak Smart Home Australia.
Hi,
My camera is not blocking out white noise that I have playing in my sons room, so when I open the monitor, all I can hear is “shhhhhhhhhhh”.
I have set the settings all to block background white noise but it’s still occurring.
I have another camera for another child’s room and it works perfect without picking up on white noise in the room.
We just bought a cherish c525P
And for some reason the camera isn’t charging to a point where we can turn it on not plugged in. The whole reason we bought this camera was so that we could have the camera unplugged. Am I missing something?
Hi Alana, thanks for the message. The new C525P camera does not feature a rechargeable battery, it was removed from this model. The camera needs to be connected to the mains power. All the best, Kodak Smart Home Australia.
That is correct. The C525 has since been discontinued.
I own a Cherish 525 and the monitor display has developed a steady but irregular blinking to dark and back. It has served well and saved us from many traumas. I have purchased a new C525p hoping that I can take the old camera and add it to the new parental monitor as a second camera. Is there a step by step guide for this somewhere?
Hi there, thanks for the message. We would recommend contacting [email protected] as they will be able to provide you with the pairing instructions. All the best, Kodak Smart Home Australia.
My Kodak cherish keeps making a loud clicky static noise that you can hear across the house when you turn it off that doesn’t stop for hours. It’s a nightmare can I fix this or is. It a faulty unit it’s less then a year old
Hi there, Sorry to hear of your experience. We would recommend contacting [email protected] as they will be able to troubleshoot with you. All the best, Kodak Smart Home Australia.
I have a Cherish c225 but the parent unit screen is broken. If I was to buy the c525… could I connect the camera from the other one to the c525 new parent unit?
I am unable to buy the c225 where I live.
Hi Kona, thanks for the message. Yes the C225 camera and the C525 camera are compatible. All the best, Kodak Smart Home Australia.
Hi i have the c525 and its connected to my phone
. On the camera at night in my babys room it looks like there is a bright flash light i cant seem to figure out how to turn it off. Please help i dont know what to do.
This is the IR light in the camera to allow it to see in the dark. We can't see it but cameras can which is why the baby monitor works in the dark. The camera won't work at night without this light. I...
Read moref you want to turn it off just turn off the Night Vision setting but you wont be able to see anything at night.Hi Ceren, thanks for the message. If you are experiences issues with your monitor please reach out to [email protected] as the team will be able to assist you. All the best, Kodak Smart Home Australia.
After a few months of using this unit with two cameras, today when I switch it on the monitor is saying ‘Factory mode! Press monitor pair button to setup’
I’ve tried to factory reset the monitor half a dozen times after taking out the battery, turn it off, put the battery in and turn it on, pair the cameras again, factory reset the cameras, turn everything off and on and nothing is working. Can I fix this or need to get a replacement monitor? There seems to be a lot of pairing issues with this monitor and the cameras
Hi Erin, thanks for the message. Sorry to hear of your experience. We would love to discuss this further with you. Please contact [email protected] as the team will be able to resolve for you. All the best, Kodak Smart Home Australia.
Did you resolve this issue? I have found the same error message. Any suggestions would be greatly appreciated.
I wasn’t able to resolve the issue, I contacted Kodak and got the monitor replaced
Have had the monitor for about 10 months and it has now stopped picking up my baby crying. I have reset everything, made sure the volume was up and the noise sensitivity was high and it still isn't working. It wasn an expensive monitor and now I have to move my baby back into my room until I can afford a new one
Hi Crystal, sorry to hear of your experience. We would love to discuss this with you. Please contact [email protected]. All the best, Kodak Smart Home Australia.
Plz I want to reset the camera as baby monitor is not able to connect to mobile nor the parent monitor. Please help?
Hi there, thanks for the message. For this we would recommend contacting [email protected] as they will be able to assist. All the best, Kodak Smart Home Australia.
Hi, I was just wondering if the C525 camera has a visible red light? Thanks
No but it does have a blue light that you can turn off in the app but mine often turns on and flashes
Hi there, thanks for the message. No there is no visible red light on the camera. All the best, Kodak Smart Home Australia.
Hi,
I purchased the Kodak Cherish C525 Video Baby monitor less than a year ago. Yesterday it started beeping with low battery but has been plugged in . I believe the battery has gone or I need a new cord. Now it wont turn on at all . Who shall i contact for a replacement, I have the receipt of purchase .
Thanks
Hi Talia, thanks for the message. We are sorry to hear of your recent experience. We would recommend contacting [email protected] as the team will be able to assist. All the best, Kodak Smart Home Australia.
Hello, wondering why when speaking through the parent unit, or my phone why am I not able to hear it in the recording? Why does it go silent whenever someone speaks through it on the recording??
Hi Toni, thank you for the message. We for this question, we would recommend contacting [email protected] as the team will be able to assist. All the best, Kodak Smart Home Australia.
I can’t use my Kodak baby monitor C225 without it being plugged in all the time why?
Hello,
I am curious if you can connect 1 camera (kodak cherish c525) to 2 parent units and where can i buy a second parent unit.
Thank you
Hi George, thanks for the message. unfortunately you can not connect 1 camera to mulitple parent units. You can however connect multiple cameras to the one parent unit. All the best, Kodak Smart Home Australia.
Can u get a second camera for the c 220 version and if so for how much?
Hi there Susan, yes you can and the unit is called the C120 additional camera unit. Please see the link below:
https://au.kodaksmarthome.com/c120-smart-baby-camera/...
Read more All the best, Kodak Smart Home AustraliaGet an answer from our members and Kodak representatives
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