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Kogan ThermoBlend Pro All-in-One KATHMXBENXA Questions & Answers
35 questions from our users
Lauren W.asked
I need to buy another jug. Can anyone please tell me where I can get one.
Thankyou in advance
Craig.
No answers
Jeannie F.asked
what are blade covers? I didn't get one when I bought my machine.
No answers
Pat C.asked
I have purchased Thermoblend Elite, tried to contact help desk but get no reply except ticket number. We used Thermoblend Elite for first time last Monday, would only run for 5 seconds, then cut out, with message E04 contact Kogan. Have been trying to contact Kogan since Monday, apart from being given ticket numbers, no reply, could you please help, as I would like to use product. Thank you
No answers
Somaliritaasked
I just used my thermoblend elite for the first time. I can't get hhe jug off to wash. Is there a special way or is it broken?
2 answers
never had this problem however maybe give it a little wiggle as you life the jug ?? sorry couldnt be more help
Press the button under the hug on the side of the machine to release
jude de araugoasked
Which blade do I use for pastry please? Can I have a picture?
Leonieasked
I have purchased 3 thermoblend 2 work fine the third one the kid has never fitted, can I get a replacement lid?
1 answer
Ross x.Kogan
Hi Leonie, thank you for your question.
We are sorry to see that you have experienced issues with your Thermoblend's lid.
Please contact our Help Desk for assistance with this here: https://www.kogan.com/au/help/
Mindyasked
Hi I have just been given a thermoblend it looks very much like the all in one cooker just doesn't have the big bowl it did not come with a book so I have no idea what it does or how it works is it possible some help with that please
2 answers
Ross x.Kogan
Hi Mindy, thank you for your question.
You can access a manual and recipe book for the Kogan ThermoBlend Pro on its product listing here: https://www.kogan.com/au/buy/kogan-thermoblend-2-all-one-food-processor-cooker/
If you are not certain that the item you have is this product, or you have any further questions, please contact our Help Desk for assistance here: https://www.kogan.com/au/help/
me too, I do not know how to use it, and it's impossible to sell something without manuals
Valasked
Can you use Reverse Speed as suggested in some recipes?
1 answer
Ross x.Kogan
Hi Val, thank you for your question.
While the ThermoBlend Pro is a versatile appliance, it is unable to operate in reverse.
In future, if you have any questions or concerns about our products, please contact our Help Desk for assistance here: https://www.kogan.com/au/help/
judithasked
Used 3 times since new approx. 1 month will not heat is it a fault or user problem when cleaning bowl care is taken however some water seems to enter electrical connection, any help?
1 answer
Ross x.Kogan
Hi Judith, thank you for your question.
We are sorry to see that your product is no longer heating and would encourage you to contact our Help Desk for technical assistance here: https://www.kogan.com/au/help/
Robynaasked
I used my Thermoblend for the first time to crush spices for a curry but it took forever and I didn't get as find a grind as I do with my little electric coffee/spice grinder. Also it took at least 10 attempts to get the power to work on any setting other than pulse. I set the speed and time and pressed on/off and it would only grind for 2 -3 seconds before stopping.
Any tips on these 2 issues?
1 answer
Ross x.Kogan
Hi Robyna, thank you for your question.
We are sorry to see that you are experiencing issues with the operation of your item.
Please contact our Help Desk for technical assistance here: https://www.kogan.com/au/help/
Robynasked
According to the booklet the thermoblend steamer should have 4 parts including the lid, mine only came with 2 parts and a lid. Please help?
1 answer
Ross x.Kogan
Hi Robyn, thank you for your question.
If your item arrived without all of its components, please contact our Help Desk for assistance here: https://www.kogan.com/au/help/
karenasked
I am having trouble changing blades. They won't lock in and I have spent hours trying. Does the blade base come apart to allow connection of butterfly component?
1 answer
Turn thermo upside down and flick the lock. Maybe just sit a tea towel underneath it to get out and to lock in just turn blade around until it clicks in then lock from underneath. My butterfky just sits ontop of my blade.
Maccaasked
Is it ok to get the underneath of the main bowl wet when cleaning it (like submerge it into the sink)? I can't see that the base (with the prongs) comes apart from the bowl. Thanks in advance
2 answers
I have never done it but have seen it done with a Thermomix and put thru the dishwasher. I wouldn't do it as I break everything I touch.
Ross x.Kogan
Hi Macca,
We do not recommend submerging the main bowl as the contact points at the bottom should remain dry. However the blades can be removed easily for cleaning.
You can read the cleaning and maintenance tips in the manual here: https://assets.kogan.com/files/usermanuals/KATHMXBENXA-A.pdf
If you need any assistance, please don't hesitate to get in contact with us here:
Karen Lasked
How do I select the dough setting on the KATHMXBENXA model of the thermoblend 2?
3 answers
I haven't used it. The instructions were downloadable on the page where I bought it. Maybe contact kogan?
Ross x.Kogan
Hi Karen,
Please see the below steps to use the dough setting on the ThermoBlend:
1. Set the Speed to 7, Temperature to 0 and blend for 30 seconds.
2. Change the Speed to 3, leave Temperature at 0 and blend for 2 minutes.
We recommend not to use the mixing tool when kneading dough as this may cause the blades to become jammed.
If you need any further assistance please don't hesitate to get in touch with us here:
So, if Im not using the mixing blade, which blade do I use?
mercedesasked
I have mislaid my thermomix steamer attachments during travelling. Can I purchase it separately from Kogan?
2 answers
I presume so
Ross x.Kogan
Hi,
We do sell some spare accessories for items such as your Thermomix. While they are not listed on the website, you can get in touch with our support team who can check for stock and provide a quote.
You can also get in touch with us on 1300 304 292 8am to 8pm on weekdays, and 10am to 6pm on weekends (AEDT). Otherwise you can also submit an enquiry any time on our help centre here:
Maureentasked
Hi, I am trying to steam vegetables using the accessory on top and I have been unsuccessful. I have put 500ml of water in the jug, the temp to ST, turned it on, the light turns red then after a few minutes it turns off. Is there a step I am missing or is there something wrong with the unit? (the speed does work so the blades agitate. The bowl is on correctly even though it takes muscles to put the lid on!!) Disappointing so far!! Can anyone help, please?
1 answer
Ross x.Kogan
Hi Maureen,
Thank you for the question.
From the sounds of things, there could be an issue with the ThermoBlend.
Our Support team can look into this and assist you, you can call us on 1300 304 292 or submit an online inquiry here: https://www.kogan.com/au/help/question/new/complete_question/support
Otherwise, if you would like to let us know your order number, we would be happy to arrange a follow-up for you.
Donna Masked
When I try to put the lid on my thermoblend to mix it won't slide in easily to the gap on the handle. I need my husband to turn it with his his muscles
3 answers
I have the same problem and even sent it back. Apparently there is nothing wrong with it and they returned it to me. When I do get mine on, there is a gap under one side but not the other but the company said this was not an issue.
They said it gets easier over time and some say to smear oil around the seal but you shouldn't have to in the first place. I think they are trying to get out of admitting there is a fault.
oh great, thanks for your comment. At least I know its a fault and not just me. We put oil on the seal as well but if fear of breaking the clip when you try and force it, I guess I won't use it as much as I thought I could.
Mine too is the same. It's not you at all.
Kayla marshallasked
Hi,
I have purchase the machine and when it plugs in the screen turns on but the on/off button isnt regestering, also the dials are not registering.
Can you please tell me what is wrong with it as there is nothing in the trouble shooting guide that says what to do? Can someone please email me [email removed]
1 answer
Have you got the jug in place and pushed down? Once the ingredients are in and the lid is on it should work.
Henricaasked
How do I use 'reverse' speed on my thermoblend as a lot of recipes require it and i don't have reverse speed on my machine?
3 answers
Ross x.Kogan
Hi Henrica,
Thank you for your question.
Unfortunately the ThermoBlend does not have the function to engage the blades in reverse.
You can manually swap the blades' alignment and this will fulfil the purpose the "reverse" function is designed to.
The Thermomix recipes using "Reverse" are to use the blunt part of the thermomix blades. You can achieve the same effect with the Kogan thermoblend by taking out the sharp blades and putting in the blunt stirring device. The actual direction you stir your cooking doesn't generally matter.
Thank you
Jennifer Cameronasked
What setting will I choose to grate cheese or chop it?
1 answer
Ross x.Kogan
Hi Jennifer,
Thank you for your question.
Speed 3-4 should do, but try it out and see what works best with the type of cheese you're using.
Happy cooking!
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