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Kogan ThermoBlend Pro All-in-One Questions & Answers (page 4 of 7)
KATMX25AIOAA, KATHMXBENXA (See All)137 questions from our users
Hi,
KAT MX25 AIOA
I have broken the main drive cog/ pulley which attaches to the drive belt from the motor, it is the large cog that rotates the cutter, are these available ?
thank you.
Hi John,
We sometimes stock spare parts which are available for purchase. We'd recommend getting in touch with our support team who can check for the specific part you're after.
Please give us a call or submit an email enquiry here: /
Hi, I've just received the new kogan thermoblend as a replacement for my previous version which died, unfortunately when I plug it in, all it does is make a shrill noise, can you please advise asap?
Hi Jacqueline,
Unfortunately it sounds like there may be an issue with the unit, but we'll be happy to assist under warranty.
Please get in touch with our support team and we'll have this resolved for you promptly. You can give us a call on 1300 304 292 or submit an enquiry any time on our help centre here: /
How do I select the dough setting on the KATHMXBENXA model of the thermoblend 2?
I haven't used it. The instructions were downloadable on the page where I bought it. Maybe contact kogan?
Hi Karen,
Please see the below steps to use the dough setting on the ThermoBlend:
1. Set the Speed to 7, Temperature to 0 and blend for 30 seconds.
2. Change the Speed to 3, leave Temperature at 0 and blend for 2 minutes.
We recommend not to use the mixing tool when kneading dough as this may cause the blades to become jammed.
If you need any further assistance please don't hesitate to get in touch with us here: /
So, if Im not using the mixing blade, which blade do I use?
I have mislaid my thermomix steamer attachments during travelling. Can I purchase it separately from Kogan?
I presume so
Hi,
We do sell some spare accessories for items such as your Thermomix. While they are not listed on the website, you can get in touch with our support team who can check for stock and provide a quote.
You can also get in touch with us on 1300 304 292 8am to 8pm on weekdays, and 10am to 6pm on weekends (AEDT). Otherwise you can also submit an enquiry any time on our help centre here: /
Hi, I am trying to steam vegetables using the accessory on top and I have been unsuccessful. I have put 500ml of water in the jug, the temp to ST, turned it on, the light turns red then after a few minutes it turns off. Is there a step I am missing or is there something wrong with the unit? (the speed does work so the blades agitate. The bowl is on correctly even though it takes muscles to put the lid on!!) Disappointing so far!! Can anyone help, please?
Hi Maureen,
Thank you for the question.
From the sounds of things, there could be an issue with the ThermoBlend.
Our Support team can look into this and assist you, you can call us on 1300 304 292 or submit an online inquiry here: https://www.kogan.com/au/help/question/new/complete_question/support
Otherwise, if you would like to let us know your order number, we would be happy to arrange a follow-up for you.
When I try to put the lid on my thermoblend to mix it won't slide in easily to the gap on the handle. I need my husband to turn it with his his muscles
I have the same problem and even sent it back. Apparently there is nothing wrong with it and they returned it to me. When I do get mine on, there is a gap under one side but not the other but the company said this was not an issue.
They said it gets easier over time and some say to smear oil around the seal but you shouldn't have to in the first place. I think they are trying to get out of admitting there is a fault.
oh great, thanks for your comment. At least I know its a fault and not just me. We put oil on the seal as well but if fear of breaking the clip when you try and force it, I guess I won't use it as much as I thought I could.
Mine too is the same. It's not you at all.
Hi,
I have purchase the machine and when it plugs in the screen turns on but the on/off button isnt regestering, also the dials are not registering.
Can you please tell me what is wrong with it as there is nothing in the trouble shooting guide that says what to do? Can someone please email me [email removed]
Have you got the jug in place and pushed down? Once the ingredients are in and the lid is on it should work.
where can I find how to fix errors? The 'overland' or excess temp??? light is on and it won't go off - even after I disconnected the power and tried it again a day later. Help please ??
How do I use 'reverse' speed on my thermoblend as a lot of recipes require it and i don't have reverse speed on my machine?
Hi Henrica,
Thank you for your question.
Unfortunately the ThermoBlend does not have the function to engage the blades in reverse.
You can manually swap the blades' alignment and this will fulfil the purpose the "reverse" function is designed to.
The Thermomix recipes using "Reverse" are to use the blunt part of the thermomix blades. You can achieve the same effect with the Kogan thermoblend by taking out the sharp blades and putting in the blunt stirring device. The actual direction you stir your cooking doesn't generally matter.
Thank you
Can I grind into flour with this product?
Hi Stella,
The ThermoBlend doesn't have a dedicated grinding function, however you can make rice flour by using the speed 10 settings for 3 minutes or so.
You can use this function in conjunction with a grinder such as a coffee grinder if you have one and the results should be good.
What setting will I choose to grate cheese or chop it?
Hi Jennifer,
Thank you for your question.
Speed 3-4 should do, but try it out and see what works best with the type of cheese you're using.
Happy cooking!
I received my Thermoblend Pro KATHMXBENXAA In Dec 16 and have had issues with the lid from the first day. It can take a few minutes of trying strength to get it on to the point it may break. We have even tried oil.
Is there a fault with them?
I had a similar issue, and was worried that I would break the handle, but found that a little oil on the rubber seal worked a treat and the lid glides on easily. Love the machine!
Oil seems to make it just slide sideways. Made sure the seal is the right way and asked advice on discussion boards. Many kogans seem to have the same problem :-(
Hi,
Thank you for getting in touch and we're sorry to hear you're experiencing this issue.
It sounds as though there may be an issue with the device, the best course of action would be to contact our Support team.
You can call us on 1300 304 292 or submit an online inquiry here: https://www.kogan.com/au/help/question/new/complete_question/support/
Can you make Risotto in the soup wizard?
Also - I was given a soup wizard as a gift this Christmas but the part in the lid called the 'measuring cup' I think is missing. Is it possible to get a replacement?
Hi,
Thank you for your question.
We don't advise the ability to make risotto, by experimenting with ratios and the Steam/Boiling functions you may have some luck.
You can get in contact with our Support team regarding the measuring cup, you can call us on 1300 304 292 or submit an online inquiry here: https://www.kogan.com/au/help/question/new/complete_question/support/
Hi I have the KATMX25AIOA I have broken the butterfly and the blade guard, am I able to purchase a replacement for these? thank you.
Hi Lesley,
Thanks for your question!
Please contact our Support team, they will be able to check the availability of the parts and provide a quote for you.
We can be contacted on 1300 304 292 or at the following link:
https://www.kogan.com/au/help/question/new/
I have the thermoblend 2 and what to make bread dough and the recipe says press the dough button but this machine doesn't have that option. So can any one tell me what the speed setting would be for kneading please?
I would also like to know the answer to this question
me too. just got my thermo blend and Im not entirely pleased. Can't get the lid on properly and the instructions are poor.
Hi, My daughter has a Kogan ThermoBlend and she uses it constantly. It is wonderful as she is gluten free and therefore is able to use the machine to make some delicious meals.
My question is: Where can you buy a replacement bowl as the handle has broken?
I am sending this request as a surprise for my daughter and so I do not know the model but could find it our.
Thankyou in anticipation Sue
Hi Sue,
Thanks for your question!
It does depend on which model your daughter has. If it is the ThermoBlend Pro, the jugs can be purchased here:
https://www.kogan.com/au/buy/kogan-thermoblend-stainless-steel-mixing-bowl/
If she has the older model, the jug would be subject to availability. If this is the case, you can contact our Support team on 1300 304 292 or at the following link:
https://www.kogan.com/au/help/question/new/
how am I able to get the recipe book? When I bought my thermoblend, which i love and use all the time, there was no recipe book
You can download them on line - also there is an app called 4 blades that you can adapt to your Kogan
The Internet has lots of thermo recipes now
Hi Jan,
Thanks for your question!
You can find your user manual and the recipe book for your Thermoblend at the links below:
User manual: https://assets.kogan.com/files/usermanuals/KATHMXBENXA-A.pdf
Recipe book: https://assets.kogan.com/files/usermanuals/KATHMXBENXA-Recipes.pdf
If you need anything else or require any further assistance at all, please don't hesitate to contact us on 1300 304 292 or at the following link:
https://www.kogan.com/au/help/question/new/
How do I knead bread dough in my machine? The previous answer makes no sense as it says to use the stirring tool on page 9 in the user manual for my machine but page 9 says don't use the " mixing" tool for dough.
Hi Maire,
Thanks for your question!
The "Stirring Blade" and the "Mixing Tool" are different items. You can see the two different attachments on page 4 of the user manual:
https://assets.kogan.com/files/usermanuals/KATHMXBENXA-A.pdf
The "Stirring Blade" also appears on page 9 right at the very top, above the "Mixing Tool".
If you require any further assistance at all, please don't hesitate to contact our team on 1300 304 292 or at the following link:
https://www.kogan.com/au/help/question/new/
Hi I own a machine very similar to the Kogan thermo blend, the Maxi Super Chef . I'm wondering if you sell parts, like the paddle and a rubber seal that fits under the lid. I wonder if they would fit my machine.
Susan Reiners. I'm a customer of yours, my email address was [email protected], but I have changed my email address.
Hi,
Thanks for your question.
Unfortunately, being a different product, we're not able to supply parts for your unit. Apologies for any inconvenience.
The best thing to do would be to contact the place of purchase or, alternatively, try and contact the manufacturer directly.
How do you swap blades on the thermoblend?
Hi Pheonix,
Thanks for your question.
You can find the instructions to change the blades on the Thermoblend on page 7 of your user manual at the following link:
https://assets.kogan.com/files/usermanuals/KATHMXBENXA-A.pdf
If you need any further assistance or have any further questions at all, please don't hesitate to contact our Support team.
We can be contacted on 1300 304 292 or at the following link:
https://www.kogan.com/au/help/question/new/
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