Kogan R30 UltraClean Robot Vacuum with Mopping Function Questions & Answers

After nearly a year we had a problem with the brush not turning. ( you do get an extra brush with the vacuum). Wrote to Kogan and now we are getting a complete new unit. Don’t have to send old one back. So after service has been good.

I have just bought a second unit. My other has done a year but the brushes are now looking shabby. I found a website where the brushes look the same https://au.grandado.com/search?q=%28Cleaner-A320%2FA325%2FA330%2FA335%2FA336%2FA337%2FA338%29+Spare+part+for+Robot+Vacuum+Cleaner%2C+Hair+Brush%2CRubber+Brush%2CSide+Brush%2CHEPA+Filter
I have received my order of these. They fit perfectly in my Kogan.

Available on Australian ebay from another seller.
https://www.ebay.com.au/itm/Bristle-Brush-Flexible-Beater-Brush-Filters-For-Kogan-UltraClean-R30-robot-au/174003252997?hash=item288366ef05:g:UsIAAOSwPDBaEAfP&frcectupt=true

From memory, I had this issue and it was to do with placing it in a bad spot. Try placing it in the middle of the room with nothing too close and turn on. If that doesn't work then I'm not sure.

Thank you, I tried and it didn't work.

Is the battery bar showing its fully charged? Ours works well. Best way to find out more is to Google trouble shooting and the model. You should get a two page guide PDF come up, as I did. Also on Kogan there is a more detailed user manual, or once again go through Google, model no. The secret is to empty the dust bin after each session, clean the brush. You'll get used to it.

Finally found the on/off switch, not in user manual for location, then had to reconfigure the remote. It's working, though side brush tends to flick things around a bit but finally gets them. Seems pet friendly. Quiet.

There is no mopping function. The only "mop" is the flimsy piece of cloth, which you are supposed to dampen and "mop" with. There's no water container. They actually changed their specifications after I threatened to report them for false advertising. See my review posted in September.

As a vacuum and mop this machine is a joke. I want my money back!

Kellym: keep persisting with the emails to Kogan, threaten to go to the ACCC for the false advertising. This resulted in my emails being forwarded to an Australian representative, who very quickly promised me that, if I returned it and there was no damage (I took photos before I sent it back), I would get my money back. That has happened. It’s a painful bloody process, but just keep persisting.

When you remove the dustbin, there is a small tab at one end of the long thin surface where the filter is located. Lift this tab up and the filter will swing out.

It comes with extra filters, brushes and rollers. And I think you can get extra

You're better off throwing that robot in the bin and getting an iroomba. I assume you could get spare parts the kogan variety though.

Hi Lisa, I recommend you to buy the mi robot generation 2 for a vacuum and mop function. The robot has a small water tank. It will cost more for a proper robot like this, but it will give you less trouble and a clean house.

Review is here:

/p/xiaomi-mi-robot-2.html

Cost is between $513 and $570, just pay attention to the specials.

Good luck.

I have asked a Kogan "customer care" officer how to use the mop function 4 times. No answer. Their customer service is a complete joke.

The answer is that you dampen the sponge. Yep. Apparently, a damp little sponge will clean your entire house. That is not a mop function. It's a tiny, thin sponge. Totally false advertising. Considering reporting them to the ACCC.