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Lebara Mobile Questions & Answers
179 questions from our users
Anomisasked
Hello! I purchased an extraoption(all in international 30 euro), payed by card, but I didn't get anything. I have the prove of payment in my lebara account and that reference id. But how can I used that? My balance is still 0 euro..
No answers
sirous c.asked
I am trying to Recharge my sim, but it says;
The Voucher supplied was not valid.what should I do?
No answers
Gabyasked
I want to change my plan and I want the same sim number . How can I do?
2 answers
not sure..lebara is a very troublesome sim card i ever used
Parak R.Lebara Mobile
Hi Gaby,
If you are already a Lebara customer, you can recharge using the link below and choose the plan that best suits you.
Please feel free to call us at 1300126122 or write to us at [email protected] should you require any assistance.
www.lebara.com.au/recharge
Regards,
Team Lebara
Rita Tamangasked
Just bought Lebara Extra Small Starter Pack, how to activate, please.
1 answer
Parak R.Lebara Mobile
Hi there,
Please use the link below to activate your Lebara SIM pack.
Please feel free to call us at 1300126122 or write to us at [email protected] should you need any assistance.
Regards,
Team Lebara
Newbieasked
Hi. How do I check my voicemails? I have dialed 121 and follow the instructions but still no options to listen to voicemails. Did I miss any steps? How do I access my voicemails, please? It said I have 9 of them.
1 answer
Parak R.Lebara Mobile
Hi there,
Thank you for your post. Please see voicemail shortcuts below. If you are still unable to access your voicemail messages, please call us at 126122 and our team member would be happy to assist you.
Access Voicemail: 121
Voicemail On: 1212
Voicemail Off: 1213
Voicemail Text: 1218
Voicemail Ring: 1219
Regards,
Team Lebara
Rachael H.asked
Why when I enter new mobile number and last 4 of iccid is it not recognised
Seems like a familiar problem.
Also live chat is business hours only????
Come on...
2 answers
Seems best option is throw it away and get a sim from another company
Hopeless lebara
Parak R.Lebara Mobile
Hi Rachael,
Thank you for your post and apologies for the inconvenience caused.
Could you please provide us more details about the SIM pack ( Mobile, ICCID and SIM Plan) via private message so our team is able to look into it and assist you with the activation process.
We would be looking forward to your response.
Kind regards,
Team Lebara
Robboasked
Trying to port and lebra sim not dying and some of my phone calls goto old sim (lebra) and i can dial out on new sim (telstra), so i have 2 sims under the same number active
No answers
Kieuasked
Whats the wallet balance $5 use for$
No answers
Kieuasked
Whats the wallet balance $5 use for?
Can I use it to by data?
2 answers
Nope, it's limited to make international calls only.
Parak R.Lebara Mobile
Hi Kieu,
Thanks for your question. The $5 IDD wallet is consumed when you call countries which are not listed for "unlimited calls" on your mobile plan. To view the rates for countries for each plan, please click on the link below:
www.lebara.com.au/mobile-plans/rates/
Hope this answers your question.
Regards,
Team Lebara
Sameeraasked
Hi, do I get charged for calling or sending SMS to 126 123 for checking credit balance?
Sameera
1 answer
Parak R.Lebara Mobile
Hi Sameera,
Thank you for reaching out to us. You do not get charged for calling or texting Lebara at 126122/ 126123.
Smriti A.asked
Hey!
I bought a Lebara sim which was supposed to work in the European Union. I went to Iceland and it didnt work there. Now the internet is working but the calls are not. I am a travellor and it is causing me problems. Please help.
1 answer
Parak R.Lebara Mobile
Hi Smriti,
Please send us your registered Lebara mobile number via private message and our team would get back to you ASAP. Please use the link below to know more about Lebara's roaming services.
www.lebara.com.au/international-roaming/
Dunhill A.asked
Why my lebara simcard is not working? When I was onboard last February 2022 its working. I have my vacation for 4months then I come onboard again last June 2022 then suddenly my simcard is not working.
1 answer
Parak R.Lebara Mobile
Hi Dunhill,
Thank you for reaching out to us. Please share your registered mobile number via private message and our team would be happy to look into this for you. Please note: Lebara Mobile services are terminated in 3 months if it has no balance and are inactive.
We will look into this for you once you provide us with the requested info.
Kind regards,
Team Lebara
Anush D.asked
I just bought a $24.90 Small Starter Pack from Woolworths but when I try to activate the sim it says I have to pay again? Did I do something wrong?
1 answer
Parak R.Lebara Mobile
Hi Anush,
Thank you for reaching out to us. While on the plan selection page, please select $24.90 plan and your activation would go through without having to pay anything.
This page is usually for customers who want to upgrade the plan while activation.
Please feel free to reach out to us via private message should you require any further assistance.
Regards,
Team Lebara
Mohammad K.asked
How many sim card can register by one name?
1 answer
Parak R.Lebara Mobile
Hi Mohammad,
Thank you for your post. You can register up to four mobile services under one name.
Hope this helps.
Kind regards,
Team Lebara
Hardik D.asked
I have bought a new sim of lebara,but every time i put mobile number and iccid it says no match found..i am unable to use the card.kindly assist
1 answer
Parak R.Lebara Mobile
Hi Hardik,
Please share the SIM details( mobile number and ICCID) via private message and our team would get back to you ASAP.
Kind regards,
Team Lebara
Manjeeraasked
It’s been more than 9 hours since I purchased a SIM card, and I’ve called the customer care multiple times today for help in activation, since on the website it shows me an error “No match found” when I key in my last 4 digits of my SIM card. I have emailed my passport details as well. I have called more than 5 times and each time I’m told it’ll get activated in an hour, but hasnt been done so far.
I’m a tourist here and I’m finding it very difficult without using my phone to travel around.
I’m feeling so helpless and tensed.
2 answers
All I can suggest is keep calling them and tell them that they said it will take an hour for activation, but it is still not working.... For me, it worked instantly, so maybe something is wrong.... Just keep trying to call them.... So sorry this has happened to you.... I'll say a prayer for you to Jesus to bring you some peace. God bless you.
parakram r.Lebara Mobile
Hi Manjeera,
Sincere apologies about the inconvenience you had to go through. Please share the SIM pack details i.e the mobile number and ICCID via private message and we would resolve this issue ASAP.
Looking forward to hearing from you.
Kind regards,
Team Lebara
Sam Eidasked
How I can solve this problem please .it happened before, I TRY TO CALL, but I got a message says : Emergency call only .then I sent message to Lebara .they asked me to buy new sim card .So I bought a sim card and a new mobile too . I installed the SIM card but I can not use it . I lost some dollars with out use my mobile, but I still have 98 dollars in my account as a credit, it is going to be expired next July 2022.
2 answers
parakram r.Lebara Mobile
Hi Sam,
As advised in the previous post, we would need your Lebara Mobile details so our team could look into the issue for you.
Please share the details ( mobile number and ICCID) via private message or give us a call at 126122.
Looking forward to hearing from you.
Kind regards,
Team Lebara
Today at 11.30 am I called lebara . I talked to customer service and I explained the problem of my mobile .I Gave him The details of my Lebara account .He asked me to close the mobile and he will call me after he asked some body to solve the problem of my Lebara account.Until now it is 4.35 pm but He did not call me back.I need to use my mobile. What a bad Lebara service ?????????
Sam Eidasked
Dear Sir long time ago using lebara mobile . I have a problem the second time .it is the same problem .I contacted Lebara rep. they asked me to buy new sim card .I bought new sim card .I try to use my new mobile with the new sim card, but i failed to use it again .is there any final solution to my problem?
4 answers
parakram r.Lebara Mobile
Hi Sam,
Thank you for your post and sincere apologies for all the inconvenience you had to go through. Please tell us more about the issue and also share your Lebara Mobile details via private message and our team would be happy to assist you.
Looking forward to hearing from you.
Kind regards,
Team Lebara
Is there any hope to use my Lebara Mobile ?
Parak R.Lebara Mobile
Hi Sam,
Please share your Lebara Mobile details via private message so our team is able to look into it for you.
Vlad P.asked
how can i pay the option which i need on lebara sim prpaid ?
1 answer
parakram r.Lebara Mobile
Hi Vlad,
You can recharge your Lebara SIM via Lebara website using your Mastercard or Visa debit/ credit card.
Please use the link below:
Please call us at 1300 126122 or 126122 should you require any assistance with your mobile recharge.
Regards,
Team Lebara
muddusetty r.asked
Hi I am not able to recharge with new plan before expiry date.
Please let me know how to resolve this issue?
1 answer
parakram r.Lebara Mobile
Hi there,
Recharge can be done online ( www.lebara.com.au) or via call.
Please call us at 126122 and our team would be happy to assist you with your recharge.
Regards,
Team Lebara
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