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Lebara Mobile Questions & Answers (page 4 of 10)
181 questions from our users
Zoilaasked
Why my Lebara simcard 0576253904 is not active ?
I only did not use for almost 3months
Please help me to activate this number .
Thank you
No answers
Shaurya Masked
How to turn on call waiting in Lebara?
1 answer
Parak R.Lebara Mobile
Hi,
We can certainly help you with this. Please share your Lebara number either via private message here or send us a request to [email protected]
Thank you.
Kind regards,
Lebara Care
Anmolasked
Bought a $2 sim and recharged it with extra large plan .but sim has not been activated yet cause incoming and outgoing services are unavailable. I am able to login into lebara account where I can see my recharge details but sim not activate .any help .
Thanks
1 answer
Parak R.Lebara Mobile
Hi,
We are sorry to hear about the inconvenience you had to go through. We can assist you with this if you can please share your Lebara phone number via private message and the best alternate number to contact you in case we need to get in touch with you for more information. You may also call us on 1300 126 122 from any other phone.
We look forward to hear from you.
Thank you.
Kind regards,
Lebara Care
Deepaasked
I have been to India for couple of months. I had been using local number and Australia number was not in use. Can please let me know how to reactivate the SIM. It's prepaid one.
1 answer
Parak R.Lebara Mobile
Hi,
We can certainly help you with the above request.
Please either private message your number or can call us on 1300 126 122 so we can check if it is still available to reactivate.
Thank you.
Kind regards,
Lebara Care
Mahendraasked
Hi
I have purchased the lebara L plan and have been trying to activate my new sim for last 2 days now.Today will be day 3 it wont even allow me to dial your support number 126122 saying phone not registered. Had online chat with Paul and another lady Marie but the porting of my old number seems to have failed again and again.
We are new to lebara and i have four in our family who would like to get abroad lebara but they havd not been able to get me on in the last 2 days....i feel ive wasted $400 as we had purchased 4 sim cards with the large plan. Maybe lebara can refund me the full sum if they cannot provide me the services they advertised.
Please help to get my services going as presently i am stuck.
Mahendra Kapoor
1 answer
Parak R.Lebara Mobile
Hi,
We are sorry to hear about the inconvenience you had to go through.
For porting we need to check what could be the reason it is failing as this could be because of some mismatch of account information with the losing carrier.
I will appreciate if you please either private message or call us on 1300 126 122 from any phone about the Lebara number and your best contact number so we can investigate this further.
Thank you for your patience and understanding in this matter.
Kind regards,
Lebara Care
Megan Dasked
Hi, im thinking of ordering a sim and I was wondering how long it would take for shipping to Melbourne?
1 answer
Parak R.Lebara Mobile
Hi,
Thank you for your interest in Lebara.
We ship our sim packs via normal post which usually takes 5 to 7 business days.
Thank you.
Kind regards,
Lebara Care
Mansur Kasked
Hi i am Using extra large plan, that contains unlimited local & international calls for 30 days with 20 gb data but I can't make international calls, it says that i have insufficient balanc. So I need help
1 answer
Parak R.Lebara Mobile
Hi,
We are sorry to hear about the inconvenience it may have caused.
Please share your Lebara phone number via private chat so we can look into it further for you or you may get in touch with us on 126122 or live chat on www.lebara.com.au
We look forward to hearing from you soon.
Kind regards,
Lebara Care
PARMINDER SINGHasked
Hi Lebara Customer Support Tem,
Yesterday only I had joined the Lebara mobile on L-Plan, now I am curious to know that how I can activate the call waiting service on my Lebara mobile ?
Tried to contact Paul on Lebara WebChat but I believe he was unable to resolve the issue.
I look forward to hearing from you soon.
Regards
Parm
1 answer
Parak R.Lebara Mobile
Hi,
Thank you for your message.
Please share your Lebara phone number via private message and we can look into this for your further.
Kind regards,
Lebara Team
Devienzaasked
I need to change my Lebara plan but why can’t I talk to CS? I called them 10 times a day and waited but they never put me to speak to CS....Any help?
1 answer
Parak R.Lebara Mobile
Hi,
Thank you for your message and apologies for any inconvenience it may have caused. We have been receiving a high number of calls and there has bene an unexpected delay. Kindly privately message your Lebara phone number and what exact changes would you like to do so we can look into this further for you.
Thank you for your patience in this matter.
Kind regards,
Lebara Care
Zahra Sasked
Ive lost my lebara sim, can i order a replacement? how do i do that? i need the same number sim!
1 answer
Parak R.Lebara Mobile
Hi,
We are sorry to hear that you have lost your Lebara Sim Card. You may either purchase a $2.00 sim from Coles or Woolworths or you may call us on 1300126122 to request a blank sim to be sent via post to you which may take 5 to 7 business days. Once you receive the sim please call on the above number again and we will be able to assist you.
Thank you.
Kind regards,
Lebara Care
She M.asked
Hi, I have brought a 2-dollar SIM last Monday but until now the sim is not activated. Even tried calling hotline number (126-122) but cannot go through either. Hoping for your prompt response on this.
1 answer
Parak R.Lebara Mobile
Hi,
Apologies for any inconvenience it may have caused. Please private message your best contact number along with your Lebara number so we can look into this for you.
Thank you for your patience.
Kind regards,
Lebara Care
Rocksana Aasked
Hi,I have activated an all in one plan but I used all my free data.Can I top up and change the current plan with another one even if the current plan is not due yet?
1 answer
Parak R.Lebara Mobile
Hi,
Thank you for your message. Please share your mobile number via private message and we will see what we can do for you.
Thank you.
Kind regards,
Lebara Care
Kekiasked
I have been ringing your customer service number 1300 126 122 for my inquiry and three times I was put on hold for nearly 45 minutes and no one answer wasted my time poor service please respond to my email. Any help?
1 answer
Parak R.Lebara Mobile
Hi,
Thank you for your message and apologies for any inconvenience caused. We have been receiving a high volume of enquiries due to heavy demand of the ongoing promotions therefore there is a delay in responding to your request.
Please privately message your email address so we can locate your email and action the same.
Thank you.
Kind regards,
Lebara Care
sunjidaasked
I can not access lebara website since this morning. I need to top up and activate a data+international plan. Please anyone from lebara can help me?
1 answer
Meghan S.Lebara Mobile
Hi Sunjida,
Thank you for your question.
We are currently experiencing a very large volume of traffic to our website which is causing slower speeds and waiting times. We do apologise for the inconvenience caused.
We are working on resolving the issue, however our advice for the meantime would be to try again in a little while or speak to our customer care agents on 1300 126 122.
Kind regards,
Lebara Customer Care
Fabian Ngasked
Hi,
My national plan 6 is expiring soon.
Can I purchase a SIM starter pack from coles to top it up, but retain my number?
3 answers
Meghan S.Lebara Mobile
Hi Fabian,
Thank you for your question.
You can recharge via bank / credit card, recharge voucher or main balance credit. To recharge, please visit lebara.com.au/MyLebara.
You do not need to purchase a new SIM pack.
Kind regards,
Lebara Care
But I I actually purchased a SIM starter pack already, can I still use it?
Parak R.Lebara Mobile
Hi Fabian,
If it is a long term starter pack yes you can still use it. You must have received a voucher pin via email which you can apply to your existing account.
Hope this helps.
Kind regards,
Lebara Care
Vivien Nasked
Hi, I have issue activate my sim, I don't know what is order number? please help thanks
My email is [email removed] (Hope can get back to me asap Thanks)
1 answer
Meghan S.Lebara Mobile
Hi there,
Thank you for your question and for choosing Lebara!
The order number field is optional, so you do not need to enter an order number number to activate. The order number can, however, be found in the confirmation email you should have received when placing your order online. If you purchased the SIM pack instore, there will not be an order number.
If you purchased online and cannot locate an order confirmation email, please privately message us your full name and email address, along with the date you made the order, and we will be able to provide you with your order number.
Kind regards,
Lebara Customer Care
Susan Masked
My mobile number [number removed] has been deactivated and it is causing many problems for work and family. Can this number please be reactivated. Sue McCann
1 answer
Meghan S.Lebara Mobile
Hi Sue,
Thank you for contacting us and I'm sorry to hear you are experiencing problems with your number.
Could you please privately message us the mobile number so that we can have a look into why it was deactivated and rectify?
Thank you and kind regards,
Lebara Customer Care
Dannyasked
I lost my lebara SIM card and need to keep that same number what do I do?
2 answers
Call their support number to sort it out.
Www.lebara.com.au
Meghan S.Lebara Mobile
Hi Danny,
Thank you for your question.
You will firstly need to obtain a new Lebara SIM card. You can do so by:
-Purchasing a new SIM card for $2 from your nearest Lebara Outlet. Outlets include, Coles, Woolworths and, many major convenience stores.
-Ordering a new SIM online to be delivered from www.lebaraonline.com.au. Approximate time taken is 5-7 working days.
Once you have obtained a new SIM card, please do not activate the SIM but give us a call on 1300 126 122 and request a SIM swap. Your existing number will be transferred onto the new SIM.
Kind regards,
Lebara Customer Care
juliaasked
I want to active my number,What's the order number?
1 answer
Meghan S.Lebara Mobile
Hi Julia,
Thank you for your question.
You do not need to enter your order number when activating, however if you would like to you will be able to find it in the confirmation email that was sent to you when you ordered online.
If you purchased the SIM pack instore, you will not have an order number and should proceed without filling in this field.
Please feel free to contact us either by message here, or give us a call on 1300 126 122 should you require any further assistance with activation.
Kind regards,
Lebara Customer Care
Laura Gasked
Hi i activated my lebara sim in Australia before i went to europe on a prepaid plan ..now my first stop is spain and it doesnt work at all even though i havve full bars of reception..how can i get my sim working in europe i thought it would be fine as i already set it up before i left home
1 answer
Meghan S.Lebara Mobile
Hi Laura,
Thank you for your question.
Unfortunately, as stated on our website, Lebara Australia does not offer international roaming at this stage, so you will not be able to use your Australian service in Europe. Your best bet would be to purchase a prepaid SIM in Europe.
For help on almost any Lebara topic you can see our Frequently Asked Questions at www.help.lebara.com.au
Kind regards,
Lebara Customer Care
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