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Reviews

2.6

413 reviews
5
(98)
4
(67)
3
(24)
2
(25)
1
(199)
  • Value for Money
    2.4 (46)
  • Plan Type
    • Pre-Paid Sim Only (45)
    • Post-Paid Sim Only (2)
  • Customer Service
    2.1 (44)
  • Local Reception
    2.2 (33)
  • Transparency
    1.8 (40)
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Reviewer Photos & Videos

Raghu

RaghuSydney, NSW

  • 6 reviews
  • 3 likes

Good Service and Customer care

published

I have been using Lebara medium plans since last few months without any complaints. Being happy with their service I have recharged my account with Lebara Large plan for next 2 years using their voucher codes during the recent sale. If you make international calls, Lebara is the best pre-paid service provider.



1 comment
Lebara Mobile
parakram r.Lebara Mobile

Lebara plan

published

I had bought 2 vouchers for 2 plans one for me one for my wife and her current plan needed to be extended. The customer service team from a blog page was awesome and helped me out even though he didn't have to. Cheers lebara

1 comment
Lebara Mobile
parakram r.Lebara Mobile
MM

MMMelbourne

  • 9 reviews
  • 7 likes
  • Verified customer

Good offer

published

I just port over my mobile from another provider to Lebara. Process was easy. And the offer is extremely good. The plan is 6 months for $49, 6 GB.
I end up paying $8 plus for a month. That's a big saving for me.
I still get $5 to call overseas.

1 comment
Lebara Mobile
parakram r.Lebara Mobile

Hi MM,
Thank you for your review. We are happy to know that you were able to find the perfect mobile plan that suits all your needs.
A hearty welcome from everyone here at Lebara!

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Arthur

ArthurSydney

  • 3 reviews
  • 6 likes
  • Verified customer

Happy about Lebara Customer Care

published

Their network coverage is good and price reasonable. I have been with Lebara for more than a year.
Also, I had an issue with charging my sim card and tried reaching their Customer Care. Though the waiting times can be long depending on when you call them, the issue was resolved without a hassle.

1 comment
Lebara Mobile
parakram r.Lebara Mobile

I had problems with the Lebara network in the area where i live. I had the pleasure of beong assiste

published

And Lebara are very lucky to have you on their team Nikesh. Thank you so much. Heidi Kozik from Cairns

1 comment
Lebara Mobile
parakram r.Lebara Mobile

This is perfect experience in using lebara network. The mobile is very good at all

published

It’s very good product and much more good experience in using lebara network. Happy with that. Will recommend to my friends.

1 comment
Lebara Mobile
parakram r.Lebara Mobile

The mobile coverage is very good. Very happy

published

The mobile coverage in Perth south of the river is good. So far, i have only a few places where the reception is not good. The data dowloads coukd be improved in some places where the 4g are not available, but in general i always get 4g

1 comment
Lebara Mobile
parakram r.Lebara Mobile
Grace J

Grace JSydney

Terrible

published

I purchased this sim knowing I will get a good service. It was a mistake purchasing this sim. Customer service was so bad I ask for a refund and they never give it back to me. You try to chat them they shut you off and you call them they put you on hold until your call drop off. I am warning you do not buy or engage this service

1 comment
Lebara Mobile
parakram r.Lebara Mobile

Best Value and Best Service - Cant Live With Out This

published

Network is reliable i can give 4-out of 5 - dropouts are rare
Data download is is also very good no issues
I am finding the service very satisfactory and I am happy with what it offers, as it suits my needs and requirements.
Saving 100's $$$$ Nothing more in need,

1 comment
Lebara Mobile
parakram r.Lebara Mobile
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Not happy with internet data

published

Has been almost one year I am Custumer with this company I absolutely not happy with their data system I have five GB data as soon as kicked In i received a message that my dataalmost 5% Used that makes me concerned the 5GB I have is real I am waiting for more a contract to be over Looking for another provider to be satisfy

2 comments
Lebara Mobile
parakram r.Lebara Mobile
M ayubi
M ayubi
Ryan Lewis

Ryan LewisSydney, NSW

  • 7 reviews

Total value for money

published

Love their service and have been using it for over a year. I make a lot of international calls and this works out really well for me. Their pricing is the best in the market for the services offered. I was with Vodafone earlier paying a higher price but now I get the same network at a cheaper price. The only disadvantage would be no roaming available when travelling abroad but otherwise no complaints. Their website could be a bit better.

1 comment
Lebara Mobile
parakram r.Lebara Mobile
Harsh P

Harsh PSydney

  • 12 reviews
  • 9 likes
  • Verified customer

Internet struggles to even crawl

published

They are rolling out some good offers and I got lured by one such offer that is offering me unlimited international calling and 16 GB/month of data, now realising that how would it matter if it is 16GB or 60GB if internet speed is that slow that anything you can see on your mobile is spinning wheel all the time. Worst when in train.

1 comment
Lebara Mobile
parakram r.Lebara Mobile

Signed up on one of their 50% off deals... So far so good.

published
1 comment
Lebara Mobile
parakram r.Lebara Mobile

best network in Australia

published

Started using Lebara recently. Works perfectly throughout Victoria. Good data speed and cheap plans as compared to others. Would recommend.

1 comment
Lebara Mobile
parakram r.Lebara Mobile

If it were a person... I’d punch it.

published

So annoying to deal with, customer service phone line never seems to connect! I tried activating my SIM card and recharged $15. The man on the phone assured me it would be working within 4-6hrs... a day later im still trying to contact them, now trying to get a refund. Seriously... just go with Optus or Telstra!

1 comment
Lebara Mobile
parakram r.Lebara Mobile
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Fair Go

Fair GoSydney, NSW

  • 4 reviews
  • 5 likes

cheap plan and very cheap company

published
3 comments
Lebara Mobile
parakram r.Lebara Mobile
Fair Go
Fair Go

How do I send you my number privately?

Lebara Mobile
parakram r.Lebara Mobile

Porting issue resolved

published

Thanks to Lebara's customer service team for resolving and helping me throughout the porting trouble I experienced earlier.Appreciate their assistance.

1 comment
Lebara Mobile
parakram r.Lebara Mobile
naveenk

naveenkGreater Melbourne (Outer), VIC

  • 4 reviews

Issue with Porting - Resolved - thanks for quick response.

published

The issue was resolved immediately and haven't faced any network issues till date.
I ported my number, but i got a confirmation message with a new number assigned, not able to reach customer support, Not sure what to do as i don't recall seeing a customer service centers to walk in and discuss.

1 comment
Lebara Mobile
parakram r.Lebara Mobile
Vince

Vince

  • 5 reviews

Non transparent and over rated

published

I had to port out within one month of porting into Lebara. There is absolutely no transparency in how the plans are laid out. Not coming back.

1 comment
Lebara Mobile
parakram r.Lebara Mobile

Excellent customer service

published

I went to Lebara store for some cheap, reachage, & there I met this girl huia and her service we’re marvellous and had good time! Definitely coming back for my

1 comment
Lebara Mobile
parakram r.Lebara Mobile
Page 4 of 21
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Questions & Answers

Anomis

Anomisasked

Hello! I purchased an extraoption(all in international 30 euro), payed by card, but I didn't get anything. I have the prove of payment in my lebara account and that reference id. But how can I used that? My balance is still 0 euro..

No answers
sirous c.

sirous c.asked

I am trying to Recharge my sim, but it says;
The Voucher supplied was not valid.what should I do?

No answers
Gaby

Gabyasked

I want to change my plan and I want the same sim number . How can I do?

2 answers
Yen W
Yen W

not sure..lebara is a very troublesome sim card i ever used

Lebara Mobile
Parak R.Lebara Mobile

Hi Gaby,

If you are already a Lebara customer, you can recharge using the link below and choose the plan that best suits you.
Please feel free to call us at 1300126122 or write to us at [email protected] should you require any assistance.
www.lebara.com.au/recharge

Regards,
Team Lebara

Get an answer from our members and Lebara Mobile representatives

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