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Reviewer Photos & Videos
RaghuSydney, NSW
- 6 reviews
- 3 likes
Good Service and Customer care
I have been using Lebara medium plans since last few months without any complaints. Being happy with their service I have recharged my account with Lebara Large plan for next 2 years using their voucher codes during the recent sale. If you make international calls, Lebara is the best pre-paid service provider.
1 comment
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Lebara plan
I had bought 2 vouchers for 2 plans one for me one for my wife and her current plan needed to be extended. The customer service team from a blog page was awesome and helped me out even though he didn't have to. Cheers lebara
1 comment
parakram r.Lebara Mobile
Hi Rob,
Thank you for your review. Here at Lebara, we are dedicated to go an extra mile to make our customers happy. We are glad our team was able to help you out with your request. Thank you for your continued support.... Read more
Kind regards, Team LebaraSimilar opinion? Write a review on ieatwords.com.au!
MMMelbourne
- 9 reviews
- 7 likes
- Verified customer
Good offer
I just port over my mobile from another provider to Lebara. Process was easy. And the offer is extremely good. The plan is 6 months for $49, 6 GB.
I end up paying $8 plus for a month. That's a big saving for me.
I still get $5 to call overseas.
1 comment
parakram r.Lebara Mobile
Hi MM,
Thank you for your review. We are happy to know that you were able to find the perfect mobile plan that suits all your needs.
A hearty welcome from everyone here at Lebara!
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Find out how Lebara Mobile compares to other Mobile Phone Service Providers
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ArthurSydney
- 3 reviews
- 6 likes
- Verified customer
Happy about Lebara Customer Care
Their network coverage is good and price reasonable. I have been with Lebara for more than a year.
Also, I had an issue with charging my sim card and tried reaching their Customer Care. Though the waiting times can be long depending on when you call them, the issue was resolved without a hassle.
1 comment
parakram r.Lebara Mobile
Hi Arthur,
Thank you for your review. We are happy to know that the recharge issue was taken care of within no time. Thank you for your continued support.... Read more
Kind regards, Team LebaraSimilar opinion? Write a review on ieatwords.com.au!
I had problems with the Lebara network in the area where i live. I had the pleasure of beong assiste
And Lebara are very lucky to have you on their team Nikesh. Thank you so much. Heidi Kozik from Cairns
1 comment
parakram r.Lebara Mobile
Hi Heidi,
Thank you for your review. Here at Lebara we value our customers' time and we make sure that all the issues and queries are taken care of as swiftly as possible. We are glad to know that Ni... Read more
kesh was able to do the same for you. We will make sure to pass on the compliments. Thank you for choosing Lebara Mobile services.Similar opinion? Write a review on ieatwords.com.au!
This is perfect experience in using lebara network. The mobile is very good at all
It’s very good product and much more good experience in using lebara network. Happy with that. Will recommend to my friends.
1 comment
parakram r.Lebara Mobile
Hi SImon,
We are pleased to know that you are enjoying Lebara Mobile services. Your recommendation means a lot to us.
Thank you for your continued support.... Read more
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The mobile coverage is very good. Very happy
The mobile coverage in Perth south of the river is good. So far, i have only a few places where the reception is not good. The data dowloads coukd be improved in some places where the 4g are not available, but in general i always get 4g
1 comment
parakram r.Lebara Mobile
Hey Benny,
Thank you for your review. We are glad to know that you are enjoying our 4g internet services.Your continued support is highly appreciated.... Read more
Regards, Team LebaraSimilar opinion? Write a review on ieatwords.com.au!
Grace JSydney
Terrible
I purchased this sim knowing I will get a good service. It was a mistake purchasing this sim. Customer service was so bad I ask for a refund and they never give it back to me. You try to chat them they shut you off and you call them they put you on hold until your call drop off. I am warning you do not buy or engage this service
1 comment
parakram r.Lebara Mobile
Hi Grace,
We are sorry to hear about the inconvenience you had to go through. We understand your frustration and would like to look into the matter.... Read more
Could you please provide us more information about the issue along with your mobile number via private message so we could look into it. Kind regards, Team LebaraSimilar opinion? Write a review on ieatwords.com.au!
Ravi ANUPAMSydney
Best Value and Best Service - Cant Live With Out This
Network is reliable i can give 4-out of 5 - dropouts are rare
Data download is is also very good no issues
I am finding the service very satisfactory and I am happy with what it offers, as it suits my needs and requirements.
Saving 100's $$$$ Nothing more in need,
1 comment
parakram r.Lebara Mobile
Hi Ravi,
Thank you for your review. We are happy to know that you are enjoying Lebara Mobile services.... Read more
Regards, Team LebaraSimilar opinion? Write a review on ieatwords.com.au!
Find out how Lebara Mobile compares to other Mobile Phone Service Providers
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Not happy with internet data
Has been almost one year I am Custumer with this company I absolutely not happy with their data system I have five GB data as soon as kicked In i received a message that my dataalmost 5% Used that makes me concerned the 5GB I have is real I am waiting for more a contract to be over Looking for another provider to be satisfy
2 comments
parakram r.Lebara Mobile
Hi Ayubi,
Thank you for your review. That is unusual. ... Read more
We would like to investigate it further. Could you please send us your registered mobile number via private message so we could look into the issue. Kind regards, Team LebaraThank you for emailing me back this is not a unusual situation every month when my dada cake and I received a email my Internet is already 50% used this is happening over and over I’m not sure there’... Read more
s five gig Internet is a real five gig Internet because the only purpose I use the Internet just listen to one song I’m turn off data right away impossible dad five gig Internet when used in tow tree days And also you mentioned send me your mobile number through private message where is the private message where can I send my number to investigate thank you at this moment I am out of Internet and this is not even end of the monthSimilar opinion? Write a review on ieatwords.com.au!
Ryan LewisSydney, NSW
- 7 reviews
Total value for money
Love their service and have been using it for over a year. I make a lot of international calls and this works out really well for me. Their pricing is the best in the market for the services offered. I was with Vodafone earlier paying a higher price but now I get the same network at a cheaper price. The only disadvantage would be no roaming available when travelling abroad but otherwise no complaints. Their website could be a bit better.
1 comment
parakram r.Lebara Mobile
Hi Ryan,
Thank you for your review. We are pleased to know that you are enjoying Lebara mobile services. International roaming is planned to be introduced in the first quarter of 2022 so you could fly... Read more
Similar opinion? Write a review on ieatwords.com.au!
Harsh PSydney
- 12 reviews
- 9 likes
- Verified customer
Internet struggles to even crawl
They are rolling out some good offers and I got lured by one such offer that is offering me unlimited international calling and 16 GB/month of data, now realising that how would it matter if it is 16GB or 60GB if internet speed is that slow that anything you can see on your mobile is spinning wheel all the time. Worst when in train.
1 comment
parakram r.Lebara Mobile
Hi Harsh,
Thank you for your review. As advised on private message, the internet is expected to get slower when the train goes in the tunnel/ underground.
However, we would be sending out a new SIM pa... Read more
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Signed up on one of their 50% off deals... So far so good.
I signed up to Lebara's 99 for 180 day offer. This worked out to be 16per month or there abouts. In terms of value for money, this is easily the most competitive mobile prepaid plan on the market. You do get what you pay for, Vodafone is the smallest network in the country, however if most of your time is spent within 100kms of the CBD, you will rarely find any issues or blackspots (vodafail days seem to be long gone). I was previously with Telstra, and whilst their coverage and speeds were more consistent, I find this Lebara service to be more...Read more
than adequate, with surprisingly quick speeds both at home and work. Would love to see VOLTE and VOWIFI offered soon, but taking into account the price, this is a very acceptable service. Dont regret making the switch one bit. Thank you!1 comment
parakram r.Lebara Mobile
Hi Adam,
Thank you for the amazing review. We are more than happy to know that you are enjoying our mobile services.... Read more
Welcome to Lebara!Similar opinion? Write a review on ieatwords.com.au!
best network in Australia
Started using Lebara recently. Works perfectly throughout Victoria. Good data speed and cheap plans as compared to others. Would recommend.
1 comment
parakram r.Lebara Mobile
Hi Manya,
Thank you for taking the time out to write a review for us. Your recommendation means a lot to us.... Read more
Kind regards, Team LebaraSimilar opinion? Write a review on ieatwords.com.au!
If it were a person... I’d punch it.
So annoying to deal with, customer service phone line never seems to connect! I tried activating my SIM card and recharged $15. The man on the phone assured me it would be working within 4-6hrs... a day later im still trying to contact them, now trying to get a refund. Seriously... just go with Optus or Telstra!
1 comment
parakram r.Lebara Mobile
Hi Liam,
We are sorry for the inconvenience you had to go through. We would like to investigate this further and resolve the issue. Could you please send us the details of the SIM pack via private me... Read more
ssage so we could look into it and assist you with the activation.Similar opinion? Write a review on ieatwords.com.au!
Find out how Lebara Mobile compares to other Mobile Phone Service Providers
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Fair GoSydney, NSW
- 4 reviews
- 5 likes
cheap plan and very cheap company
Recently join Lebara mobile, obvious reason was cheap plan rate specially for 6 monthly plan. Since I start using network, Vodafone off course, network disappear from phone whenever it wish. Some time when people trying to contact me, it says to them (my) phone is switched off" Call so called cheap overseas customer service twice and complain about the issue, poor customer service guys have only thing to say, "oh we are sorry for the inconvenience" did not offer any solution and had no idea why network is behaving like it is? There is no techni...Read more
cal support available and customer service guys have no idea what is happening? Advise me that they will inform network provider, (Vodafone) and someone will call me to discuss/rectify the problem. After two calls to Lebara no one from network called me yet? Seems network provider don't have time to deal with other customers when their own customers are crying? Worst in this scenario is that company took money out of my card upfront, so they don't care now whether you get the network or not, whether service works or not? It is very deceptive behaviour where you can not do anything as you paid money upfront and can not do much to get service. Customer service is the worst I have seen in years. I hope federal government make some laws about this type of companies who are quick to withdraw money from your account but slower than a tortoise to act on bad service. Don't get any service from Lebara. November 8th 2022 Update: a wolf in Sheep disguise Network coverage is very poor with no technical support given by this company. Data speed is same as network coverage as if you can not make phone calls obviously your data speed would be bad as well. The worst part is the customer service. Overseas customer service, cheap labour, talk nice but have no knowledge of Australian consumer rights? Vodafone can't get customer through their doors so they wear "Lebara" suit to deceive people of Australia. Biggest liar I ever come across in my telecommunication life. Stealing money from people by offering pre paid service as you won't get the money back from them if something not working with their network? They offer very big data but I assure everyone you will never get that much data as they steal your data and would tell you that data is finished? Stay away guys.3 comments
parakram r.Lebara Mobile
Hi Fair Go,
We are sorry for the inconvenience you had to go through. We understand you are having issues making calls with Lebara Mobile network which is very unusual. One reason for this happening ... Read more
could be the network setting on your mobile device.How do I send you my number privately?
parakram r.Lebara Mobile
Hey there,
We have sent you a private message. Please check your inbox and revert to the message.
Looking forward to your response.... Read more
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Porting issue resolved
Thanks to Lebara's customer service team for resolving and helping me throughout the porting trouble I experienced earlier.Appreciate their assistance.
1 comment
parakram r.Lebara Mobile
Hi Paw0011,
Thank you for taking out time to write us a review. We are happy to know that the porting issue was efficiently resolved by our customer service team. We hope you enjoy Lebara Mobile services.... Read more
Welcome to Lebara Mobile! Kind regards, Team LebaraSimilar opinion? Write a review on ieatwords.com.au!
naveenkGreater Melbourne (Outer), VIC
- 4 reviews
Issue with Porting - Resolved - thanks for quick response.
The issue was resolved immediately and haven't faced any network issues till date.
I ported my number, but i got a confirmation message with a new number assigned, not able to reach customer support, Not sure what to do as i don't recall seeing a customer service centers to walk in and discuss.
1 comment
parakram r.Lebara Mobile
Hi Naveenk,
Thank you for your review. We are pleased to know that the issue was fixed within no time.... Read more
If you require any assistance in the future, please feel free to call us at 126122 or 1300126122. Welcome to Lebara Mobile. Kind regards, Team LebaraSimilar opinion? Write a review on ieatwords.com.au!
Vince
- 5 reviews
Non transparent and over rated
I had to port out within one month of porting into Lebara. There is absolutely no transparency in how the plans are laid out. Not coming back.
1 comment
parakram r.Lebara Mobile
Hi Vince,
We are sorry that you had a bad experience with Lebara Mobile. Our mobile plans are explained in detail on our website under "Critical Information Summary". If you change your mind, we woul... Read more
d love to discuss your issue and get you back on board with us.Similar opinion? Write a review on ieatwords.com.au!
Excellent customer service
I went to Lebara store for some cheap, reachage, & there I met this girl huia and her service we’re marvellous and had good time! Definitely coming back for my
1 comment
parakram r.Lebara Mobile
Hi Khushi,
Thank you for taking out time to write us a review. We are pleased to know that our staff was able to help you find the perfect recharge for your Lebara Mobile service. ... Read more
Kind regards, Team LebaraSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Anomisasked
Hello! I purchased an extraoption(all in international 30 euro), payed by card, but I didn't get anything. I have the prove of payment in my lebara account and that reference id. But how can I used that? My balance is still 0 euro..
No answers
sirous c.asked
I am trying to Recharge my sim, but it says;
The Voucher supplied was not valid.what should I do?
No answers
Gabyasked
I want to change my plan and I want the same sim number . How can I do?
2 answers
not sure..lebara is a very troublesome sim card i ever used
Parak R.Lebara Mobile
Hi Gaby,
If you are already a Lebara customer, you can recharge using the link below and choose the plan that best suits you.
Please feel free to call us at 1300126122 or write to us at [email protected] should you require any assistance.
www.lebara.com.au/recharge
Regards,
Team Lebara
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parakram r.Lebara Mobile
Hi Raghu,
Thank you for your review. We are pleased to know that you are enjoying Lebara Mobile services. Your continued support is much appreciated.... Read more
Kind regards, Team Lebara