I did portability from lebara to TPG but, lebara could not port my number from their system and my number is still not activate. it has taken almost one week. very bad service

I brought a sim + plan at Melbourne airport. The guy that sold me the item told me they were having some connection issues and I should be connected in an hour. Roughly 50hours later and multiple phone calls and online chats later there has been no resolution. I would advise you to STAY AWAY from this company. After traveling around the world and using many telephone companies my experience with Lebara has been the WORST of all. Terrible.

for almost 3 weeks, we got no reception in suburb of The ponds (2769), contacted costumer service, very rude respond and no solution .
I contacted the help line a few time, every time different answer, the lebara customer service is a joke

Purchased a starter pack for Lebara from the net, activated it and arranged to port my existing number about 10am Wednesday, it is now 6am Saturday and still not done. Calls to 'Customer Service' (about 6 now) get stock answer "We will escalate it to our technical team" but nothing happens!!
Asked to speak to a supervisor and was told someone would ring me back within 4 hours (Great) but nothing has transpired. I have lodged a complaint with the Telecommunications Ombudsman

$30 SIM Starter is great value. Online activation didn't work so directed to call in. The guy sorted it in 5 mins, number ported in less than 20 minutes despite being told it would take 4 to 8 business hours. Uses Vodafone network which is very fast and good quality voice calls. Happy so far.

Might i be so bold as to suggest that you chat with woolies concerning the process for activating your promotional sim cards. I would have saved me three 20 min calls to lebara over two days and three trips to wollies over two days to resolve.

Made payment for their four weeks now, but no service. I did everything and initiated over 24(countless phone calls to them and emails) contacts with them and no service. Operator continually broke all their promises in getting back to me(the supervisors continually lied everytime!). Despite repeated requests for refund but they continually ignored my requests. Please stay away from this operator, unless you want to give away your money!!!

I purchased my prepaid card 01/02/19 from Woolworths Supermarket at Garden City QLD. Tried to activate the sim online with returning error message. I then rang the customer service number and was told that I can't activate my sim until I can post them the tax invoice.
I asked for refund and was told they won't give any refund as I have taken the sim card out from the pack.
Really terrible!!!

I bought a $29 SIM card from woolies that was half price lots of data and works really well thank you

After waiting 11 days for my SIM card to arrive.
They sent me the wrong one. Refund was made.
Ridiculous.

No attempt to keep me with them, I supposed there is little you can do when the call starts with "Rants about story then requests refund*

Glad I experienced the end of the stick before I even activated my account.

I've been with Lebara for over a year now. International calls used to be of really good quality with fast connection, but in the last 3 months everytime I call overseas the quality is awful. They hear my voice with delays and apparently they are coming as a local number now, so they don't know I am the one who is actually calling, which is getting frustrating because most of the people do not answer unknown calls.
In Australia woks good in most of the places as well as the internet connection although sometimes is quite slow.

So far I have been incredibly impressed with Lebara. It is cheap, uses the same network I had before, speeds and quality seem fine and they activated my service and ported my old number in 5 mins! Exceptional stuff, highly recommended for a cheap alternative using the Vodafone network.

Reliability : BAD
Data Speeds : BAD
Customer Service : BAD and No Love for Customers
Network Coverage : Below Average - Ok in Metro but Average to Bad outside Metro

******* Price and Call Plan Package : Excellent - the only good thing about their service is Price and Free International Calls

Data is unreliable.

Well great prices but what good if no service / no data download / No customer service to help.

Been using for a week now bought their plan for $29.90 and get 24 GB data and Unlimited International Call to US, China etc. Dont have a problem yet, but for this amount of money where you can get that?

The sim was ported over in 3 hrs of putting request in. Someone up in thread was whinging porting took forever if you wont put account no with previous service provider ofcourse it will take forever. Signals are a bit weak where i live but every other company has been the same.overall i m pretty happy with lebara package.

Good and reliable service provider with active and responsive call centre. Just waiting for them to come with roaming which is crucial for me.