These dodgy companies who have nothing but staff for billing you. They have tied up with weak service provider like vodafone whose customers are already suffering for network and internet speeds. They lure customers with cheap price plans and you realize only later that the prices are cheap because the services are cheap as well.

Do not choose lebara ever even if they say that the services are free

They told me for 6 months that there is an upgrade happening and that is why the internet is slow.

If I could rate 0 stars I would. Trying to port out number from a different provider is impossible. The customer service assistants from Philippines are good at using English though, and they are polite. So that is something. Crap. That is all. Don’t go there. Use a more well known provider. Maybe go for amaysim. They seem to be ok.

No indoor service from last 4 months I am with lebara from last 11 years. The service is becoming poor. Is there any solution in for service at Eldridge Road Bankstown NSW 2200

I have Optus no, I apply to port in lebara no but does not work I wasting my time to days, customer service too bad they give you wrong information all time different way they send me port code, and sad all done ur no will start 4 hr, but don’t work, then again send me but no work, is nonsense company, I lost my work night, I recommend don’t go with lebara

What a waste of time this company didn’t know otherwise never would buy this useless sim card. After trying many time to activate always show in their webpage not matches found

We have been with Lebara for a while, we moved from our old house to the new house, initially we thought the bad indoor reception might be because of location, but it was not, after moving to our new house, the indoor reception is still bad. Also, we couldn't use our phone when we were in Tasmania, while everyone else who are with Telstra could. So that was another reason we switched provider...Now we are with Telstra and no problem with indoor reception

good service and good customer service as they always have a good plans for good prices. their 4G network is good and fast and their customer service is really helpful and good

Absolute crap service, day 3 still no access to Lebara, wasted $40 on studip sim. I wish could give zero rating. Don’t waste your time, pay bit extra and go somewhere else.

The data bank idea is quite nice, it is pretty customer friendly. However with the recharge system, you can only see the plans if you have suffcient credit in your main balance. If a plan on sale, you must have its full price credit in order to purchase the on sale price. Everything needs to be solved with a customer service representative, they are kind people. Overall, good data bank idea but complicated recharge system.

I joine Lebara in january on a one year prepaid plan. In most of the Suburbs whenever I am inside a building there is impossible to connect to the mobile data. The phone reception is also very bad.
Disgusting Network that is making fool of people and making money in the banana republic of Australia.
Keep away from them unless you are a fool!!!

Their customer service is awful. I was struggling with PIN (tried reset PIN more than 5 times, but I didn't get any emails which they sent) and called them to resolve. Waiting time was not bad, but they were very rude. "Because of high volume", they wanted to hang up the phone even I had more questions. What a bad attitude!
Also their network reception is very poor. If you go to the countryside or go into a building, you'd better give up to make use your phone.

this is worst network experience i ever had. their network was down for around 4 hours and i m a uber driver and i was offline for 4 hours on Saturday night. if anyone is using lebara for business like myself please dont trust it. thnx

I just purchased the medium starter pack with 36G data (including 12G bonus) and thought it would be good, however the download speed is 80k/s?!!! Are we on dial up? Upload speed on the other hand is 8M/s. I'm not sure if they put the priorities right.

====== Update 24/05/19 =======

They've fixed my settings and now I'm getting 6Mb/s download and 3Mb/s upload, still slow but manageable.

Not good network most the time but no network at all inside the house in area Craigburn Victoria 3064.i always miss important call .while talking call drops as call failed

Signed up for their yearly service. Very disappointed in the 4G speeds. Even a proper 3G would achieve better results. And this is not a one off case. It happens on a daily basis. You will never be able to use your data allowance no matter how small or large it is.

Call quality is very poor, words are muddled up, you receive every other word. I am using Google Pixel 3 phone, I was with Virgin before and didn't have any issues with the call quality in our area. Are they using a substandard Vodafone network? I am very disappointed with the call quality. I can't wait for the 6 month period to end so that I can switch back to major provider.