LG GF-5D712 Questions & Answers

Check filter in door. Is it clogged? Is water reaching the filter?

What did it end up being?

I have this problem. Did you end up getting this resolved?

I couldn't work it out. Tried a number of things. Ended up giving the fridge away. Pretty unimpressed with LG. The fridge was only a few years old. I also had an LG direct drive washing machine that didn't last 5 years. Im trying other brands now.

Ahaaa! Ivan, we had that problem too. Ruined hundreds of dollars worth of food. We had LG tech out and he said it was a flap on the duct at the back of the fridge (inside). I think it lets air from the freezer compartment up into the fridge compartment. It would stick open. He replaced it. In no time, it was doing the same thing. We had the tech out again. He replaced the flap and something else. In the end, we had the LG tech out four times (could have been more) before he admitted it was a design flaw that couldn't be fixed. We contacted LG who gave us a store credit even though by then it was just outside of warranty. We went and bought a Mitsubishi fridge and haven't had a single problem. Save yourself the headache and just ask for your money back.

Yes, we contacted LG about the same problem-- got no results, still have food freezing in back on lowest shelf and in drawers. Horrible fridge, I hate it. Never again LG.

John, did you ever get a solution for this? We are having the exact same thing happen.

It was the heated flap(plastic with stainless insert) on the LHS Top door, that folds out. It had a wire that was partially broken in it. Got an LG service person, cost was $300-500. Good luck

Its a factory fault with door.
I was told this by a service guy.
Still trying to get them to fix or refund full amount. They tried partial refund. But it would still cost me 2k for a new fridge.
They said they don't have spares. By law they have to have spares as fridge motor has 10 year warranty

That is odd, we’re able to fill multiple glasses (prob 300ml capacity) back to back with no issues all chilled. Perhaps there’s an issue with yours I’d contact lg or your supplier

I guess you have worked this out by now. We had a tap in a cupboard beside the fridge and we just connected to that. Just have to drill a small hole in the cupboard.

Hi, our opening is 100cm wide x 185 high which gives a bit of room for airflow around the fridge. Officially from the machine it is 912mm wide x 758mm deep x 1800mm high. The Samsung will also fit this space and maybe a better choice given the water leakage issues the LG is experiencing

115cm all up. Never had water leakage issue.

So would this be flush mount at 115cm

I really don't know which is a good french door fridge as I have tried two Samsung and LG and both had similar problems freezing the vegies. May be try Westinghouse or other models. I won't buy at good guys as they aren't as good as they say. Am still struggling to get my money back from them although LG accepted to refunded back my money to them but not yet got it from the Good guys.

We find it's only slightly chilled. Not as good as our previous Bosch fridge that was very chilled!

The water is suppose to be cold as drinking tolerated temperature.

Sounds like your filter needs replacing. It's easy to do and the replacement procedure is outlined in the manual. You can buy them online. That used to happen to our Samsung about every six months.

Not on the front, only the sides.

Got mine in bulk (six pack) from waterfilterforfridge.com.au

As I'm thinking of purchasing this model also, I checked and downloaded the user guide. Page 49 of guide under trouble shooting gives a couple of reasons for no water. Hope this may help you (you've probably already checked this anyway). Hope it all works out as the fridge looks like a good model.

Hi.. sorry i have not had to replace filter yet!! i think it came with a spare… I find the fridge is nice and quite you have to put your ear up to it to hear it….. the only thing i didn't like is that it marks (hand prints) real easy but if you get the stainless steel throw away cloths and wipe it over with it and then use a dry cloth to wipe as it is a bit to greasy from the wipes….

I checked this out in the store. You need an extra 35mm on either side to accommodate the arc of the door when it is fully opened... this was pretty much standard for all makes and models of the French door fridges.

I have the same problem, with it not dispensing chilled water. I now just add ice cubes to the water.
I do have a problem with the stainless steel finish!
It's extremely hard to keep clean! Not the easy wipe over like the Samsung finish.
Can someone help!
How do you keep the stainless steel finish looking nice?

Performing well, no problems so far. Makes ice cubes and crushed ice which is a nice feature. Fridge and Freezer are really cold. Lots of storage in the freezer so have yet to run out of room. I do find the door in door feature a bit of a gimmick as it's the same effort to open a normal door compared to the door in door.

Hi Thanks for the response.

The Door in Door I think is arguably easier on those LG models with a handle, as the handles has some sort of extra button that you press lightly and the door in door opens. With the GF5D712SL, I think there is a small button on the handle less door you have to press and then pull the door open? either way it seemed more cumbersome than the handle model* this is only based on my testing in store. I have not purchased this fridge yet.

that said the fridge itself cosmetically without handles appears a lot slicker looking than its rivals plus I think the bottom freezer doors that open outwards is far superior to the double French door where you have to dig down into one big draw of frozen stuff (even with those draw in draw gimmicks)

Some LG reviews talked about the ice feature blocking up and freezing or the digital display freezing up - any issues there?

Is you fridge installed on its own circuit?

Door in door operation is the same as other LG fridges - press down on the button and the door opens, it's just that you end up opening the main fridge doors anyways to get other stuff.
No blockages with the ice maker as yet, the manual says the fix is pretty simple - take out the ice box and clear out any blocked ice.

I had the plumber install a dedicated water outlet when my kitchen was renovated - The connection to this was simple took less than 5 mintues. If you don't have a dedicated outlet you can connect to a dual outlet minitap once installed under the sink.
Power wall socket is on the same circuit as the other wall sockets, I don't think there is a requirement to have it on a separate circuit.

No issues with fridge and it's performing well. If it meets your price budget i can recommend this fridge. I noticed it is now sold in other stores not just Harvey Norman.