Hisense HR6CDFF French Door Series

While it worked, it's a nice looking, modern fridge. But once it broke down, dealing with Hisense customer service is an experience I don't wish upon anyone. Factually incorrect, uncaring, difficult, about a month later we still haven't received a replacement.

Had been a great fridge/freezer up until it has started to die only 4 1/2 years old. Spoke to local service agent quote "Hisense we have a back room full of Hisense products, the company is terrible to deal with. Don't get back to you can't get parts. Unfortunately this brand is now off my shopping list. Pity as if they back their products properly it would be a different story.

Started making a screeching noise, 4 months after 3 year warranty expires. Seems the condensor motor fan has packed up and very difficult to replace. Who knows how long it will last even if replaced.
We loved this fridge but not any more. Looking for a replacement.
Surely a $1700 item should last longer than this!

The fridge was purchased in March 2022. After 2.5 year use, it stopped cooling one night. The issue is about the poor design of the fridge compartment where heaps of ice were built up over the time, stopping the fan from spinning.

Never again will I buy Hisense. Had a number of problems with this fridge. After the last call out told the fridge was all good only then to find out when I called again as it still wasn't working that the service person had actually put a report in that there in fact was a problem with it. Once again more wasted food which perished due to the fridge not working again!!! Then was supplied a replacement fridge which you would expect would be new but however certainly isn't due to numerous dents and scratches inside and outside of the fridge. I c...

- Purchased Aug 2020
- Started icing up 1 month after we purchased and they replaced with new one.
- 1 year later and the replacement fridge is not freezing. Tech has been out and said he recommend they replace. Waiting to hear back from hi sense.
- We have now lost 2x fridge and freezer loads of food. I did not know about food re-imbursement policy the first time but the second time when I asked they did re-imburse us.

Pros
- Super awesome fridge space, it is more like a food pantry than a stuffy little box.
- It looks superb very nice finis...

I did a lot of research before buying the Hisense 670L French Door fridge. I based my decision on previous reviews which were predominantly positive. Purchased about 5 months ago. Exceptionally quite, maintains correct temperature, easy to clean and see items. The multi-function compartment is very handy, used as a fridge. So happy. Best fridge I have owed. Highly recommend.

This fridge does not maintain the freezer compartment temperature and thus we are awaiting a replacement fridge after many telephone calls and service calls
We really like the design - it's sleek and the layout is good
The only draw back of this model is the very strange design of the upper door which has to be open before the adjoining door can be

The worse service and products ever !!!! I bough new fridge- not cheap! - after 2 months broken and waiting already 3 weeks to get a replacement !!!! how I can live without the fridge ??? how long it can take to replace a fridge ????
do not recommend them all !!!!

Fridge seems OK but need damaged door replaced. Lowes has been trying to contact Hisense for over two weeks with no response -- and Lowes is one of Hisense's best customers!!!

Purchased from Harvey Norman Everton Park on 21st March 2020. On 24 February 2021, the freezer LED started flickering the moment I opened the door. Thought it'd be covered quickly by Harvey Norman, but instead, directed me to Hisense. Lodged a ticket on 1st March (because Harvey Norman said they'd get Hisense to contact me). It's now 2 weeks and no response. Hisense's call centre is terrible. The 'chat' function on their website doesn't work. Absolute fail for a fridge that costs more than $1,000. This will be my last Hisense product

Bought this fridge 3.5 years ago and was totally in love with it until now, because my freezer is not working anymore. Technician came to see what is the problem and its the gas pump that broke. To fix it it will cost more than a new fridge so the dream became a nightmare after just 3.5 years. Very disappointed with it. luck that I bought extended warranty so i may get some credit to put towards a new fridge. but i'm sure that a fridge should last more than 3.5 year!!

brought tv,freezer,and fridge same brand,only unfortunately five months the fridge stop working, out my stock went off on the hot weather!very disappointed. Need improve the quality........wish my tv freeze can work longer.

HR6CDFF512GW....I've had this fridge for a 2 years now, looks great, works great, quiet .I like the 2 freezer doors on the bottom, and the double opening doors.I love the glass look doors with my gloss white cupboards. The Digital temperature readout for the fridge and freezer is good also.

I purchased this fridge 2 years ago. I fell in love with the looks and design. Reviews at the time were good. Within 4 months a circuit board died and affected the cooling. I manged to get that done under warranty. 12 months later the compressor died due to a leak somewhere in the walls of the fridge. There were no compressors in Australia. Covid hit and anything from overseas was impossible. Unfortunately Hi Sense would not cover the compressor repalcement as it was purchased through Grays. Repair man said it would be costly to try and find the leak somewhere inside the panels. My "dream" fridge is now at the scrap merchant. Really Really saddend by the whole process.