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Professional service
Lee, and Loan Market, was professional, friendly and offered good advice in relation to selecting the mortgage that was right for our situation. He followed up with us frequently and also helped to prompt the bank to process our application in a timely manner. We recommend Lee highly.
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KarenSouth East Queensland, QLD
Home Ownership Dream Achieved
We were referred to Lindy by our builder. I couldn't have asked for a better person to help us fulfill our home ownership dream. Our situation was a little different and Lindy found a way to help us. She has been professional at all times, keeping us updated along the long process. thanks Lindy
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Loan MarketLoan Market
Hi Karen, thanks for sharing your review! It's great to know that you had such a great experience with Lindy. If you need anything in the future, please let me know!
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And the Gold Star Award Goes To...
I was referred to Heather through Ray White. Heather and her colleagues at Loan Market were a sheer pleasure to work with. Accessible, transparent, efficient, genius level knowledge and passionate about the mortgage market. Where others failed, Heather turned my application into a successful campaign to expand my property portfolio with weeks. I will be delighted to utilize her and her team's resource when I begin sourcing my next investment property. I recommend Heather Armstrong to my friends, family, colleagues and the public at large, for all your loan mortgage, re-financing and project developments aspirations. Take the first step to call Heather and you will be on the path to creating wealth for you and your family.
\m/ \m/
1 comment
Loan MarketLoan Market
Thank you so much for sharing your experience with Heather! It's always great to hear that our customers are delighted with the service of our brokers. If you ever need anything in the future, please don't hesitate to get in touch.
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Charm.Greater Melbourne (Metropolitan), VIC
Amazing service
Sam Lucie did an excellent job.He was very professional, reliable and friendly person . Sam explained clearly all the possible options to us to get the loan amount we needed with a better rate. We are happy to recommend Sam and Loan market to anyone.
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TysonCentral West, NSW
- 4 reviews
- 1 like
these guys are so bloody good!
Toby Edmunds, Connor and gela are seriously lovely people and help you the whole way through and nothing is a drama.
Seriously recommend these guys and loan market they will find you the best offerer!
1 comment
Loan M.Loan Market
Hi Tyson,
Thank you so much for leaving your review! We're so glad that Toby, Connor and Gela were able to provide you such a great experience. You are ever need anything in the future, don't hesitate to reach out!
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EtchellsSydney Surrounds, NSW
Fantastic Service
We would highly recommend Leanne from Loan Market, Central Coast. Leanne was amazing, nothing was a problem. Leanne was very easy to talk to, patient and worked through everything with us. Leanne explained all of our options to us and we could not have bought our new home with out her
1 comment
Loan MarketLoan Market
Thank you so much for sharing this feedback with us! Leanne will be so pleased when we make her aware of this.
Congratulations on the purchase of your new home and good luck with everything!
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Ang N.Perth, WA
Home loan Expert
Sue Vuong from WA recently helped us out in applying for our new home loan. Our loan was a little 'outside the box' because of circumanstances and Sue went beyond the call of duty, helping us jump through all the hoops put in our path. The service Sue provided was informative, easily understandable, she was always avaliable via phone or email when required and we found her to be very friendly and pleasant. Would not hesitate in recommending Sue to anyone requiring an awesome home loan application experience.
1 comment
Loan M.Loan Market
Hi Ang,
Thanks so much for taking the time to leave us a review. It's wonderful to hear that you had such an easy experience working with Sue. ... Read more
I'm sure Sue will be very happy when we share this feedback with her! Good luck with everything and don't hesitate to reach out to Sue should you need more assistance in the future. Thanks, BecSimilar opinion? Write a review on ieatwords.com.au!
MelbournianGreater Melbourne (Inner), VIC
Commercial Loan
Steve Orme was introduced to me via a Real Estate Agent in Queensland, and I live in Melbourne. We have never personally met. And all our conversations were online or on the phone. I had multiple multiple setbacks before I met Steve and my applications and circumstances were not your straightforward file. Brokers gave up on my hopes to own an investment property and some even told me to go elsewhere. For 2 years I wanted to use my deposit to progress in life. The truth is Steve Ome NEVER lost his enthusiasm with my Portfolio. I remember th...Read more
e Agent saying Steve Orme is different, give him ago. I appreciate your dynamic work ethics Steve, its a breath of confidence for your clients like myself who rely on such vigilant work ethics to push these Application files to the right lenders and meet deadlines. My loan has been approved by a lender you chose who have believed that this loan could be achievable. Steve Ome made this possible. Steve Omre is a driven individual and proud to do his job with instant emails back or messages back whenever I wrote to him. I appreciate and recommend Steve Omre and have no hesitation in recommending him for his pride in his role as a Boker, performance to reach goals Written by Melbournian mother seeking to invest in her children's future.3 comments
Thank you, Steve, for your enthusiasm to support your Clients in finding them the right loan and achieving their goals. When the Conventional Banks lost faith in my case, Steve Orme found and reached ... Read more
our goal. Will be recommending you to my friends and community. Stephen (Steve) Orme Broker + 61 0409 894 282Loan M.Loan Market
Hi!
Thank you so much for taking the time to write such a lovely review about Steve's services, he'll be thrilled to hear this! ... Read more
I'm so pleased that you managed to achieve your goals and wish you the best of luck with your future endeavours. Have a lovely day, BecThank you Bec, Steve Orme is a dynamic individual who has stood by my family to achieve this loan. Our case and portfolio was not an easy one and I hope others put their faith in him as I did.
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Amazing service, awesome people
Sophie helped me from start to finish in organising a loan. Was presented with different offerings from each of the 4 big banks and Loan Market still found a way to get a reduced interest rate! Sophie you rock!
1 comment
Loan MarketLoan Market
Hi Nicholas,
Thanks for leaving your review! It's great to hear that you had such a great experience with Sophie and she got you a deal you're happy with! If you need anything in the future, please let us know.
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Personable, Knowledgeable and Reliable
Sandra, Sarah & Cenza provided an invaluable service helping us purchase our first home. They were with us every step of the journey and provided clear and accurate information so we could make an informed decision about our home loan. We would have been lost without their support! I would recommend them to anyone! 5 Stars!
1 comment
Loan MarketLoan Market
Hi Alannah,
Thanks for leaving your review! It's awesome to hear that you had such a good experience with the team. Please reach out if you need anything in the future we we'll be happy to assist!
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vinceSydney, NSW
- 3 reviews
- 2 likes
Poor follow up service post settlement
We established a loan through on of the franchise operators who was good at first but when I need a change to the securities 12 months later I became a 2nd class customer, second to anyone establishing a new loan. They focus on the up fronts with the initial loan and cruise for the trailer commissions. I now truly understand why the royal commissions recommendation was to do away with this ongoing payment, they do nothing for it for the life of your loan.
4 comments
Loan MarketLoan Market
Hi Vince,
We are extremely sorry that you did not have a great experience with us - we aim to make all of our customers feel that they are a priority.... Read more
Can you please send an email to [email protected] with more details about this situation, including the broker that you were working with, and we'll investigate this further for you. Again we apologise for this and look forward to hearing from you.Hi Vanessa, I do not want to continue dealing with the broker which I have an issue with post settlement and Loan Market are apparently not prepared to release me as a customer or the trailer commissi... Read more
on irrespective of my dissatisfaction with the broker, so I will need to refinance with another bank directly to release the obligation to your broker. The bank which the facility is set up with was prepared to deal with me directly subject to Loan Market agreeing but that was not forthcoming.Loan MarketLoan Market
Hi Vince,
Thank you for giving more insight into the situation.... Read more
In order for us to escalate this and come to a solution, we will need your contact details as well as the name of the broker you are working with. Can you please send this through to [email protected] Looking forward to hearing from you and getting this solved.Similar opinion? Write a review on ieatwords.com.au!
David Marsland - Loan Market
David Marsland has helped me with a couple of home purchases, the most recent amongst the background of marriage separation and the stresses that go along with that, the professional way that David goes about his work meant that no additional stress was felt by either of us. At no time are you chasing or calling, David updates you throughout while also welcoming any enquiries you have along the way.
I have told many people that if there is a way to buy a home "that is affordable for you" David will find it for you, he is a great broker and a champion bloke, I wouldn't deal with anyone else.
1 comment
Loan MarketLoan Market
Hi, thanks so much for leaving this review! We're glad that you had such a wonderful experience with David. Don't hesitate to reach out if you need anything in the future!
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Maree and AnthonyDarwin, NT
- 2 reviews
Bren Rodda and team
Have used Bren and his team, for 3 different properties over 10 years, and have also sent friends and family his way and have never regretted it. Bren and his team notify us when they have found us a better interest rate or deal. Have always found Bren and his team to be honest and hard working to please the customer-us.
1 comment
Loan MarketLoan Market
Hi Maree and Anthony,
Thanks for leaving a review. I'm delighted to hear that Bren and his team made your experience such a great one! If you ever need anything in the future, we're always here to help.
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RosePerth, WA
Very professional
Fiona did an excellent job. She was very professional, organised, reliable, friendly and accommodating. Not a single problem had been encountered while on the process until the very end. She kept us updated and informed. Already recommended to a friend.
1 comment
Loan MarketLoan Market
Hi Rose,
Thanks for sharing your review! It's great to hear that you had such a great experience Fiona and everything went so smoothly. Please don't hesitate to reach out if you need anything in the future!
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Malcolm M
- 2 reviews
Poor service.
Heather Armstrong was my broker. She refinanced my house and it was all smooth. I then went to apply for an investment loan, Heather started the process...and then she fell off the map. Didn't return calls, I constantly had to chase her up. This happened constantly over about 6 weeks. She just didn't keep me informed or return calls. It was so frustrating! She also didn't provide the bank with docs they asked for. In the end, I took over and got the loan over the line. Even when it was approved she didn't call to let me know. I found out from the bank.
1 comment
Loan MarketLoan Market
Hi Malcolm,
We're extremely sorry to hear about your experience, this is not the level of we aim to provide. ... Read more
Can you please send us an email to customercare @loanmarket.com.au with any additional details about this. We take complaints very seriously and we'll escalate this with our complaints team using this review in the meantime. Again, we apologise for the lack of communication.Similar opinion? Write a review on ieatwords.com.au!
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Lynn KeatingVictoria
Excellent Service
Customer service was excellent, all costs were laid out at the beginning so there was no nasty shock at the end of the process and the rate was excellent better than we were currently on.
1 comment
Loan M.Loan Market
Hi Lynn! Thanks for leaving us your review, we're delighted that you had such a good experience working with us. Don't hesitate to reach out if you need anything else in the future.
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Livia and LachlanGreater Melbourne (Outer), VIC
Extremely helpful, wouldn't go anywhere else!
Tony Spies and his team are incredible! My partner and I are quite unfamiliar with banking/housing/mortgages (we find it all quite stressful) but Tony made the whole process smooth and easy to understand. Great communication, quick to respond, flexible with meeting times. We cannot fault Loan Market and are very appreciative of their assistance with purchasing our home. Thank you, Loan Market/ Tony Spies & team.
1 comment
Loan MarketLoan Market
Hi Livia and Lachlan. Thanks for sharing your review! It's great to hear that you had such a good experience with Tony and his team. If you need anything in the future, don't hesitate to get in touch!
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KelvinSouth East Queensland, QLD
Best in the business!
Phill and Michelle are amazing! Took all the stress away from applying for a home, the customer service is next level! Thanks again to the loan market team couldn’t have done it without you !!
1 comment
Loan MarketLoan Market
Hi Kelvin,
Thank you so much for your review. We're delighted that you had such a great experience with Phill and Michelle in applying for that home. If you need anything in the future please let us know!
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Linda ZGreater Melbourne (Metropolitan), VIC
Number one in the business!!!
Sam Lucci and his team are wonderful to work with. Sam went out of his way to ensure the best possible rate for my loan and ensured all paperwork was submitted promptly. It gave me confidence even with the pressures of dead lines with settlement coming that Sam and his team would pull through and he did exactly that and more. I was extremely happy with the service from Sam and his team, I would definitely recommend them to anyone anytime.
Thankyou Sam and the team at loan market.
1 comment
Loan MarketLoan Market
Hi Linda,
Thank you so much for leaving your review! We're so glad that you had such a great experience working with Sam! If you ever need anything in the future, please let us know.
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no facebookGreater Melbourne (Metropolitan), VIC
We are here to help you
and listened to our needs and challenged us where appropriate. Distilled down and requirements and assisted us to consider the future and what we were planning. Gave us confidence from the start that he would be able to match us up with a provider of funds - which he did, We had a sense that he knew the offers out there in the market and could match us up with the right provider. So in a sense he knew our needs, he knew the market and he linked us up to the provider who would consider our request. We know he persisted on pushing the application...Read more
and we always well informed as to progress. And then in the transition from the old to the new he managed that interface and in effect it happened around us. We did not incur any extra costs and the issues we faced were more about the lender requiring more information then expected to support their decision to fund the request. The interest rate applied to our new loan is lower than the rate we were previously paying.1 comment
Loan MarketLoan Market
Thank you for sharing your review! It's great to hear that you had a positive experience with one of our brokers. If you ever need anything in the future, please get back in touch!
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Questions & Answers
Cass H.asked
We are looking at using loan market go to refinance our house. I would just like to know how many people would recommend this service as the reviews from this site site are great but I have read some disturbing reviews on other websites
No answers
P C Babuasked
What is the interest rate?
1 answer
Loan M.Loan Market
Hello and happy Friday!
Is there a specific product or lender you're interested in knowing more about? Please send through an email to [email protected] with your name, phone number and postcode and I'll get a broker on the case!
Thanks,
Bec
Reaasked
We want to buy our first home. Can you recommend a god broker from your company? Thanks!
3 answers
Jason Cuerel is a fantastic broker - couldn’t have been happier with his service.
Loan M.Loan Market
Hi Rea,
We are more than happy to help, if you can just email us your full name, postcode and best contact number to 'customercare@loanmarket,com.au' and we'll put you in touch with the best broker in your area.
Look forward to hearing from you!
Loan Market Customer Care.
Jason Cuerel is a fantastic broker. I can definitely recommend him :)
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Loan MarketLoan Market
Hi Brooke, thanks for sharing your experience! We're so glad that Lee provided you such a great experience throughout the whole process. If you need assistance in future, please don't hesitate to reach out!