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Reviews

4.7

824 reviews
5
(756)
4
(15)
3
(2)
2
(2)
1
(49)
  • Transparency
    4.6 (115)
  • Customer Service
    4.6 (118)
  • Loan TypeVariable Rate (60) · Fixed Rate (22) · Split (16)
  • Application Process
    4.6 (112)
  • Timeliness
    4.6 (109)
  • Loan used for
    • First Home (42)
    • Refinancing (20)
    • Second Home (17)
    • Investment Property (16)
    • Home Construction (4)
    • Renovation (1)
  • Loan Term26.907 years (43)
  • Online Tools
    4.4 (29)
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Reviewer Photos & Videos

Professional service

published

Lee, and Loan Market, was professional, friendly and offered good advice in relation to selecting the mortgage that was right for our situation. He followed up with us frequently and also helped to prompt the bank to process our application in a timely manner. We recommend Lee highly.



1 comment
Loan Market
Loan MarketLoan Market

Hi Brooke, thanks for sharing your experience! We're so glad that Lee provided you such a great experience throughout the whole process. If you need assistance in future, please don't hesitate to reach out!

Karen

KarenSouth East Queensland, QLD

Home Ownership Dream Achieved

published

We were referred to Lindy by our builder. I couldn't have asked for a better person to help us fulfill our home ownership dream. Our situation was a little different and Lindy found a way to help us. She has been professional at all times, keeping us updated along the long process. thanks Lindy



1 comment
Loan Market
Loan MarketLoan Market

Hi Karen, thanks for sharing your review! It's great to know that you had such a great experience with Lindy. If you need anything in the future, please let me know!

And the Gold Star Award Goes To...

published

I was referred to Heather through Ray White. Heather and her colleagues at Loan Market were a sheer pleasure to work with. Accessible, transparent, efficient, genius level knowledge and passionate about the mortgage market. Where others failed, Heather turned my application into a successful campaign to expand my property portfolio with weeks. I will be delighted to utilize her and her team's resource when I begin sourcing my next investment property. I recommend Heather Armstrong to my friends, family, colleagues and the public at large, for all your loan mortgage, re-financing and project developments aspirations. Take the first step to call Heather and you will be on the path to creating wealth for you and your family.
\m/ \m/

1 comment
Loan Market
Loan MarketLoan Market

Thank you so much for sharing your experience with Heather! It's always great to hear that our customers are delighted with the service of our brokers. If you ever need anything in the future, please don't hesitate to get in touch.



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Charm.

Charm.Greater Melbourne (Metropolitan), VIC

Amazing service

published

Sam Lucie did an excellent job.He was very professional, reliable and friendly person . Sam explained clearly all the possible options to us to get the loan amount we needed with a better rate. We are happy to recommend Sam and Loan market to anyone.

Tyson

TysonCentral West, NSW

  • 4 reviews
  • 1 like

these guys are so bloody good!

published

Toby Edmunds, Connor and gela are seriously lovely people and help you the whole way through and nothing is a drama.
Seriously recommend these guys and loan market they will find you the best offerer!

1 comment
Loan Market
Loan M.Loan Market

Hi Tyson,

Thank you so much for leaving your review! We're so glad that Toby, Connor and Gela were able to provide you such a great experience. You are ever need anything in the future, don't hesitate to reach out!

Etchells

EtchellsSydney Surrounds, NSW

Fantastic Service

published

We would highly recommend Leanne from Loan Market, Central Coast. Leanne was amazing, nothing was a problem. Leanne was very easy to talk to, patient and worked through everything with us. Leanne explained all of our options to us and we could not have bought our new home with out her

1 comment
Loan Market
Loan MarketLoan Market

Thank you so much for sharing this feedback with us! Leanne will be so pleased when we make her aware of this.

Congratulations on the purchase of your new home and good luck with everything!

Ang N.

Ang N.Perth, WA

Home loan Expert

published

Sue Vuong from WA recently helped us out in applying for our new home loan. Our loan was a little 'outside the box' because of circumanstances and Sue went beyond the call of duty, helping us jump through all the hoops put in our path. The service Sue provided was informative, easily understandable, she was always avaliable via phone or email when required and we found her to be very friendly and pleasant. Would not hesitate in recommending Sue to anyone requiring an awesome home loan application experience.

1 comment
Loan Market
Loan M.Loan Market
Melbournian

MelbournianGreater Melbourne (Inner), VIC

Commercial Loan

published
3 comments
Melbournian
Melbournian
Loan Market
Loan M.Loan Market
Melbournian
Melbournian

Thank you Bec, Steve Orme is a dynamic individual who has stood by my family to achieve this loan. Our case and portfolio was not an easy one and I hope others put their faith in him as I did.

Amazing service, awesome people

published

Sophie helped me from start to finish in organising a loan. Was presented with different offerings from each of the 4 big banks and Loan Market still found a way to get a reduced interest rate! Sophie you rock!

1 comment
Loan Market
Loan MarketLoan Market

Hi Nicholas,

Thanks for leaving your review! It's great to hear that you had such a great experience with Sophie and she got you a deal you're happy with! If you need anything in the future, please let us know.

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Personable, Knowledgeable and Reliable

published

Sandra, Sarah & Cenza provided an invaluable service helping us purchase our first home. They were with us every step of the journey and provided clear and accurate information so we could make an informed decision about our home loan. We would have been lost without their support! I would recommend them to anyone! 5 Stars!

1 comment
Loan Market
Loan MarketLoan Market

Hi Alannah,

Thanks for leaving your review! It's awesome to hear that you had such a good experience with the team. Please reach out if you need anything in the future we we'll be happy to assist!

vince

vinceSydney, NSW

  • 3 reviews
  • 2 likes

Poor follow up service post settlement

published

We established a loan through on of the franchise operators who was good at first but when I need a change to the securities 12 months later I became a 2nd class customer, second to anyone establishing a new loan. They focus on the up fronts with the initial loan and cruise for the trailer commissions. I now truly understand why the royal commissions recommendation was to do away with this ongoing payment, they do nothing for it for the life of your loan.

4 comments
Loan Market
Loan MarketLoan Market
vince
vince
Loan Market
Loan MarketLoan Market

David Marsland - Loan Market

published

David Marsland has helped me with a couple of home purchases, the most recent amongst the background of marriage separation and the stresses that go along with that, the professional way that David goes about his work meant that no additional stress was felt by either of us. At no time are you chasing or calling, David updates you throughout while also welcoming any enquiries you have along the way.
I have told many people that if there is a way to buy a home "that is affordable for you" David will find it for you, he is a great broker and a champion bloke, I wouldn't deal with anyone else.

1 comment
Loan Market
Loan MarketLoan Market

Hi, thanks so much for leaving this review! We're glad that you had such a wonderful experience with David. Don't hesitate to reach out if you need anything in the future!

Maree and Anthony

Maree and AnthonyDarwin, NT

  • 2 reviews

Bren Rodda and team

published

Have used Bren and his team, for 3 different properties over 10 years, and have also sent friends and family his way and have never regretted it. Bren and his team notify us when they have found us a better interest rate or deal. Have always found Bren and his team to be honest and hard working to please the customer-us.

1 comment
Loan Market
Loan MarketLoan Market

Hi Maree and Anthony,

Thanks for leaving a review. I'm delighted to hear that Bren and his team made your experience such a great one! If you ever need anything in the future, we're always here to help.

Rose

RosePerth, WA

Very professional

published

Fiona did an excellent job. She was very professional, organised, reliable, friendly and accommodating. Not a single problem had been encountered while on the process until the very end. She kept us updated and informed. Already recommended to a friend.

1 comment
Loan Market
Loan MarketLoan Market

Hi Rose,

Thanks for sharing your review! It's great to hear that you had such a great experience Fiona and everything went so smoothly. Please don't hesitate to reach out if you need anything in the future!

Malcolm M

Malcolm M

  • 2 reviews

Poor service.

published

Heather Armstrong was my broker. She refinanced my house and it was all smooth. I then went to apply for an investment loan, Heather started the process...and then she fell off the map. Didn't return calls, I constantly had to chase her up. This happened constantly over about 6 weeks. She just didn't keep me informed or return calls. It was so frustrating! She also didn't provide the bank with docs they asked for. In the end, I took over and got the loan over the line. Even when it was approved she didn't call to let me know. I found out from the bank.

1 comment
Loan Market
Loan MarketLoan Market
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Lynn Keating

Lynn KeatingVictoria

Excellent Service

published

Customer service was excellent, all costs were laid out at the beginning so there was no nasty shock at the end of the process and the rate was excellent better than we were currently on.

1 comment
Loan Market
Loan M.Loan Market

Hi Lynn! Thanks for leaving us your review, we're delighted that you had such a good experience working with us. Don't hesitate to reach out if you need anything else in the future.

Livia and Lachlan

Livia and LachlanGreater Melbourne (Outer), VIC

Extremely helpful, wouldn't go anywhere else!

published

Tony Spies and his team are incredible! My partner and I are quite unfamiliar with banking/housing/mortgages (we find it all quite stressful) but Tony made the whole process smooth and easy to understand. Great communication, quick to respond, flexible with meeting times. We cannot fault Loan Market and are very appreciative of their assistance with purchasing our home. Thank you, Loan Market/ Tony Spies & team.

1 comment
Loan Market
Loan MarketLoan Market

Hi Livia and Lachlan. Thanks for sharing your review! It's great to hear that you had such a good experience with Tony and his team. If you need anything in the future, don't hesitate to get in touch!

Kelvin

KelvinSouth East Queensland, QLD

Best in the business!

published

Phill and Michelle are amazing! Took all the stress away from applying for a home, the customer service is next level! Thanks again to the loan market team couldn’t have done it without you !!

1 comment
Loan Market
Loan MarketLoan Market

Hi Kelvin,

Thank you so much for your review. We're delighted that you had such a great experience with Phill and Michelle in applying for that home. If you need anything in the future please let us know!

Linda Z

Linda ZGreater Melbourne (Metropolitan), VIC

Number one in the business!!!

published

Sam Lucci and his team are wonderful to work with. Sam went out of his way to ensure the best possible rate for my loan and ensured all paperwork was submitted promptly. It gave me confidence even with the pressures of dead lines with settlement coming that Sam and his team would pull through and he did exactly that and more. I was extremely happy with the service from Sam and his team, I would definitely recommend them to anyone anytime.
Thankyou Sam and the team at loan market.

1 comment
Loan Market
Loan MarketLoan Market

Hi Linda,

Thank you so much for leaving your review! We're so glad that you had such a great experience working with Sam! If you ever need anything in the future, please let us know.

no facebook

no facebookGreater Melbourne (Metropolitan), VIC

We are here to help you

published
1 comment
Loan Market
Loan MarketLoan Market

Thank you for sharing your review! It's great to hear that you had a positive experience with one of our brokers. If you ever need anything in the future, please get back in touch!

Page 5 of 42
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Questions & Answers

Cass H.

Cass H.asked

We are looking at using loan market go to refinance our house. I would just like to know how many people would recommend this service as the reviews from this site site are great but I have read some disturbing reviews on other websites

No answers
P C Babu

P C Babuasked

What is the interest rate?

1 answer
Loan Market
Loan M.Loan Market

Hello and happy Friday!

Is there a specific product or lender you're interested in knowing more about? Please send through an email to [email protected] with your name, phone number and postcode and I'll get a broker on the case!

Thanks,
Bec

Rea

Reaasked

We want to buy our first home. Can you recommend a god broker from your company? Thanks!

3 answers
Bernie
Bernie

Jason Cuerel is a fantastic broker - couldn’t have been happier with his service.

Loan Market
Loan M.Loan Market

Hi Rea,

We are more than happy to help, if you can just email us your full name, postcode and best contact number to 'customercare@loanmarket,com.au' and we'll put you in touch with the best broker in your area.

Look forward to hearing from you!
Loan Market Customer Care.

Bernie
Bernie

Jason Cuerel is a fantastic broker. I can definitely recommend him :)

Get an answer from our members and Loan Market representatives

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