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Reviews

4.9

391 reviews
5
(370)
4
(14)
3
(2)
2
(1)
1
(4)
  • Transparency
    4.9 (68)
  • Customer Service
    5.0 (67)
  • Loan TypeVariable Rate (46) · Split (9) · Fixed Rate (7)
  • Application Process
    5.0 (63)
  • Timeliness
    4.9 (63)
  • Loan used for
    • First Home (27)
    • Investment Property (11)
    • Home Construction (10)
    • Refinancing (9)
    • Second Home (3)
  • Loan Term28.5 years (22)
  • Online Tools
    4.9 (9)
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John Tang from Loan Studio - Fantastic Customer Service!

published

This is the second time my wife and I have built a new home but the first time we've used the services of Loan Studio. We were referred by Carlisle, although we ended up signing with another builder, the communication from John was excellent.
I'm not ignorant to the point I believe I can gain as good an interest rate as a broker, so we were happy to work with Loan Studio. John was honest with his opinion on what we could / should and may not be able to lend from the banks and if you can accept the truth (when it comes to finances, it's probably for the best) i'd highly recommend using his services! We look forward to our completed home (with a few upgrades gained from a better interest rate).
Thanks John!



Transparency
Customer Service
Loan TypeVariable Rate
Loan used forSecond Home
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1 comment
Loan Studio
Loan Studio M.Loan Studio
Rachel C.

Rachel C.Greater Melbourne (Outer), VIC

  • Verified customer

Excellent

published

Bill Jara is very dedicated to what he does
Most brokers said save $20k before they could help. Bill gave us strategies we needed to make our purchase achievable. Bill is responsive, trustworthy, friendly & knowledgeable. Highly recommend Bill Jara

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateMay 2022
Loan used forFirst Home
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1 comment
Loan Studio
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Reena S

Reena SGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent Service

published

We are extremely pleased with the service we received from Suresh and his team, from the start we were well informed and given many opportunities to ask questions.
The whole process from start to end was one of the best I have experienced with a bank and this is my 4th time getting a mortage.



Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forHome Construction
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1 comment
Loan Studio
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Praneel Singh

Praneel Singh

  • 3 reviews
  • 1 like

Excellent customer service and knowledge

published

Loan Studio has been great and the easiest company to deal with in the house build process. Steve and the loan studio team were great. I had an issue with the bank and they were always assisting me and responding to my enquiries. Even after the build Steve gave me a call and reduced my home loan interest rate further. Good job and definitely recommend this team.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used forFirst Home
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1 comment
Loan Studio
Loan Studio M.Loan Studio

Thanks for trusting us with your finance Praneel!
Don't hesitate to get back in touch if we can help with anything else.
All the best,
The Loan Studio team

Customer for life

Customer for lifeGreater Melbourne (Metropolitan), VIC

  • 2 reviews

1st class Mortgage broker

published

As an investor, it is critical to set up an excellent team - knowledgeable professional, realiable and most of all working for YOU! John is perceptive and thinks long term despite his relatively young age. He anticipates barriers and always have the client in mind. I threw him questions after questions and behold - he gives me better answers than a more reputable mortgage broker.
The entire process was handled verry well and stress free and I was kept informed at all times.
Loan Studio works as a team and the passing on the baton to Honey & Joe was handled smoothly. I am impressed with this.
Overall, excellent service and I am certain you will not regret giving them a call.

Transparency
Customer Service
Application Process
Timeliness
Loan used forInvestment Property
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1 comment
Loan Studio
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Gerard S.

Gerard S.Sydney, NSW

  • 3 reviews
  • 1 like

Great home loan broker

published

Our investment property process has been smooth from beginning up to completion thanks to loan studio especially to their highly capable staff Beverley, Caryel and Carlota for arranging a great loan deal from my bank. No headaches and everything went smooth.

I am now in talk to them for my second investment property.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan used forInvestment Property
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1 comment
Loan Studio
Loan Studio M.Loan Studio

Thanks Gerard for taking the time to provide a review. That's fantastic to hear that you were happy with the service. Thank you for trusting us with your finance.
All the best!
The Loan Studio team

Abhi

AbhiMelbourne

  • 2 reviews

Great Financial Advice and Quality Service

published

We were dealing with John Tang and his predecessor from Loan Studio for our financial needs regarding an investment property to be built with Carlisle Homes. John not only provided precise advice around deriving equity from existing property but also planned out our financial needs by aligning our application to the best possible banks/ interest rates for a suitable outcome. Added to this are the prompt and regular updates / communications which is a testament to their customer centricity. Well done John and team !

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forInvestment Property
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1 comment
Loan Studio
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Sharon and Ron

Sharon and RonGreater Melbourne (Outer), VIC

Fantastic Service

published

We have been dealing with Bill Jara from Loan Studio for a few years now. Bill has helped us with our personal home loan and investment loans. Bill has always looked after us, giving us advice, guidance and ensuring we have the best deal possible. We highly recommend Bill from Loan Studio!!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forInvestment Property
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1 comment
Loan Studio
Loan Studio M.Loan Studio

Thanks Sharon and Ron for your great review. We are thrilled to hear that you you were happy with our service. Thanks for being a loyal repeat client.
All the best,
The Loan Studio team.

Grant

GrantGreater Melbourne (Outer), VIC

Awesome Broker

published

Vikram kataria from loan studio is a fantastic broker. He was able to secure me a Home loan when many other brokers couldn't. His attention to detail and quick response to any questions is amazing.
If you are looking for a broker do yourself a favour get in touch with Vikram he will be able to secure you what you request.

Loan Start DateOctober 2022
Loan used forSecond Home
1 comment
Loan Studio
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Liza

Liza

  • 3 reviews
  • 1 like

Very Reliable. Extremely good!

published

Bill Jara and his team from Loan Studio provided us with great support through our journey as first home buyer. We can't thank them enough especially Bill who's been so patient and always ready to help us anytime of the day.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forFirst Home
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1 comment
Loan Studio
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Chris

ChrisGreater Melbourne (Outer), VIC

  • 3 reviews

Excellent!

published

Two years ago Bill helped us with a construction loan. The team is excellent, they respond quickly. I really cannot fault the service, they do work in your best interest. 5 stars from us!

1 comment
Loan Studio
Loan Studio M.Loan Studio

Thanks for the great review Chris and thanks for being a loyal and repeat client! We are so pleased you were happy with the service.

All the best,
The Loan Studio team

Pramod

PramodGreater Melbourne (Outer), VIC

  • 2 reviews

Awesome service, Great broker

published

Loan Studio was awesome when we looking at construction loan. They provided great support and advice from start to finish. Caryel Kandasamy was very helpful by getting back to us quickly when we emailed her with my questions. The whole team at Loan Studio were awesome and will definitely recommend them highly.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
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1 comment
Loan Studio
Loan Studio M.Loan Studio

Thanks Pramod! We are so pleased we were able to see you through the construction of your new home and hopefully we've made things easier for you.
Thank you for trusting us with your finance.
All the best,
The Loan Studio team

Thomas

Thomas

  • 2 reviews
  • 1 like

Excellent and efficient service

published

Bill Jara and Ella Ayong from Loan Studio have provided us with an excellent service and supported us through the process of our home loan application.
Bill provided us with timely advice and helped us in exploring the best options.
Bill have been exceptionally supportive to us with great assurance. Thank you Bill for being available whenever we were in need of any support and guidance.
Thank you Ella for patiently listening to us and for all your timely support.
We recommend Loan Studio as an excellent service. All the best. Many Thanks

Transparency
Customer Service
Application Process
Timeliness
Loan used forFirst Home
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1 comment
Loan Studio
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Samol Uy

Samol UyGreater Melbourne (Outer), VIC

  • 2 reviews

Good experience

published

I would like to thank John for his hard work and dedication in getting my finance approval.Had a lot brokers stuff me up but John from loan studio
sealed the deal for me and now I am building my very first dream home.highly recommend!!!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used forFirst Home
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1 comment
Loan Studio
Loan Studio M.Loan Studio

Thanks for taking the time to provide a review Samol. We are so pleased to be able to help you into your first home!
All the best,
The Loan Studio team

Angela M

Angela MGreater Melbourne (Outer), VIC

  • 2 reviews

Perfect service

published

John Tang at Loan studio was extremely helpful in the process of obtaining our loan and ensuring that our every need was met. John was also patient and kind. Even though our loan has come through he is still there to support us through the entire draw down process as we build. Honestly can’t rate them high enough!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan Start DateSeptember 2022
Loan used forFirst Home
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1 comment
Loan Studio
Loan Studio M.Loan Studio

Thanks for taking the time to provide a review Angela. It's lovely to hear that you were happy with our service.
We look forward to seeing you through the construction phase.
All the best,
The Loan Studio team

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Chiara

ChiaraGreater Melbourne (Outer), VIC

  • 2 reviews

Absolutely wonderful experience

published
Transparency
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJuly 2022
Loan used forRefinancing
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1 comment
Loan Studio
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Juan

JuanGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Perfect Man for the Job!

published

It was our first time to build, so no experience whatsoever. Bill Jara and the Loan Studio team have been wonderful and Bill guided us throughout the process, even when my questions were not related to his service. He was very patient, thorough and incredibly professional.

Meeting them has been crucial to our experience and will definitely use their services in the future.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forHome Construction
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1 comment
Loan Studio
Loan Studio M.Loan Studio

Great Experience, Perfect Broker with amazing outcome

published

We met Suresh Kandaswamy without really knowing what we wanted or how we would achieve it. Suresh gave us options, presented and explained that far exceeded our expectations. He is an amazing broker with 100% knowledege, complete transparency and delight to deal with.

Thanks Suresh :)

1 comment
Loan Studio
Loan Studio M.Loan Studio

Thanks Alida, that's lovely to know that you were happy with the service. Thanks for being a loyal repeat client also.

All the best,
The Loan Studio team

Amazing Broker service- great experience

published

As first time home owners Loan Studios and Suresh Kandasamy our Lending Manager provided a seamless and exceptional service. We engaged Loan Studios from the start of our home journey. They constantly checked in, guided us and ensured we were up to date with all pre-approvals. On the day of the settlement (which was very rapid due to developer demands), Suresh ensured everything was completed on time and got us over the line! They even picked up the slack from our poor conveyancer. We got an extremely competitive deal with our home loan thanks to Suresh. I would recommend this service to others and definitely would go with them again.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forFirst Home
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1 comment
Loan Studio
Loan Studio M.Loan Studio

Thanks you for your review Anastasia. We are so pleased to hear you were happy with the service. We look forward to seeing you through the construction phase.

All the best,
The Loan Studio team

George

GeorgeGreater Melbourne (Outer), VIC

Great Service.

published

From the beginning the process was seamless. Attempted to refinance myself earlier in the year but ran into a bunch of obstacles. Steve Mottau did all the research and found the best product for us. Thank you, Highly recommend his services.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forRefinancing
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1 comment
Loan Studio
Loan Studio M.Loan Studio
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Questions & Answers

Omid

Omidasked

Can I ged loan for centerlink income

1 answer
Loan Studio
Loan Studio M.Loan Studio

Hi Amid, we would need more information to answer your question.
Could you private message us with your contact number please?

Ami

Amiasked

Hi there,

I am an Australian Citizen and my British de-facto fiancé and I would like to purchase our first property as an investment property. Are we able to do so with a 15% deposit or do we need 20%? He is currently on a bridging visa and has been on one for the past 8 months since applying for the 801/820 Partner Visa.

Regards,

Amy

1 answer
Loan Studio
Loan Studio M.Loan Studio

Hi Amy,

Thanks for contacting us. There are various factors involved with getting you a loan for a new home and the amount of deposit is only a small part of it. The bridging visa is acceptable for certain banks, but we will require more details.

Please feel free to email me on [email protected] or give me a call to discuss on 0488 550 659.

Thanks

Del

BarrieS

BarrieSasked

Are you able to arrange loans secured by a second mortgage?

1 answer
Loan Studio
Loan Studio M.Loan Studio

Good evening BarrieS, yes depending on circumstances. Generally a second mortgage is used in a guarantor situation. Perhaps you can send your contact details through and one of our senior mortgage brokers can call you to discuss your needs further.
Kind regards
The Loan Studio team

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