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Lucci Air Futura Eco 1220mm (page 3 of 3)
DebbyH
- 2 reviews
- 2 likes
- Futura Eco 1220mm
- Verified purchase
Yet another repair needed
I bought 3 Futura Eco fans from Beacon in December 2011 and had them installed in February 2012.
The first fan/remote failed within 12 months and was fixed under warranty.
The second fan/remote failed at the beginning of 2014 - I was told it was out of warranty so I had to purchase a new remote ($80) and call an electrician to fit it for me ($90).
The third and final fan/remote is now showing the exact same problem - the light flashes on and off when the fan is turned on.
So that is 3 failures in less than 4 years for this fan/remote com...Read more
3 comments
Customer S.Lucci Air
Hi Debby, Thank you for sending all your contact details to us. I have now forwarded them onto our WA representative and he will be in contact with you directly. Regards Kim - BL Customer Service.
Thankyou Kim and the rest of the Beacon team. The problem has been resolved promptly and professionally. Hopefully all 3 fans will now operate trouble-free for many years to come.
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Disappoined
I bought a total of 7 Lucci Futura fans. 4 were faulty under warranty, and those that weren't are now very slow (unless they are in an unused room). On high speed, the fans in my master bedroom and infants bedroom, only operate as though they are on low speed. Very disappointed with the build quality of these fans. Only rarely used fans and those that were replaced under warranty are fully function at the moment.
Update 19/06/2016:
These fans would be rated zero stars if the website would allow it...
An Electrician recently attended our ...Read more
house free of charge from Beacon Lighting, and changed three capacitors. One Capacitor was in a fan, and in two were a fan and it's wall switch. These fans were in rooms that had previously had little use and had not been replaced previously for speed reasons (although 1 was faulty on installation, and replaced in the first week) These fans now work again with proper speed control. Recommend contacting Beacon Lighting, as they may attend outside warranty if he there have been previous warranty claims. Also, in investigating this issue previous I found on the Beacon Lighting website that if your fans have installed by an Approved Electrician then your warranty may be extended from 2 years to 3 years. This applies specifically to Lucci Fans...Hopefully this helps others. Here is the link to their policy: https://www.beaconlighting.com.au/online-shopping/returns-policy
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Questions & Answers
Michelleasked
My fan is only a few months old and the brightness has significantly decreased, the other 2 I bought at the same time are very bright, what has happened and how do get it fixed please?
1 answer
Customer S.Lucci Air
Hi Michele, your fans are under warranty. Please complete the form on this link https://www.beaconlighting.com.au/warranty-claims and our Warranty team will be in contact with you to arrange a service call for repair/replacement, Debbie-Beacon Lighting Customer Service
Greg P.asked
my fan works perfectly except when press the remote to hi speed it reverts back to low speed, any ideas?
1 answer
Customer S.Lucci Air
Hi Greg, Sorry to hear about the issues you are having with your fan. I would suggest changing the frequency by changing the DIP switches located in the remote transmitter ( battery compartment) and the remote receiver in the ceiling canopy of the fan. The instructions for this can be found on the Installation Instruction shttps://www.beaconlightingtradeclub.com.au/media/wysiwyg/211025-028_IM_VER1_0_2015-12-9_.pdf
If this does not work I would recommend contacting our warranty department on 1800602243.
Regards Amber - BL Customer Service.
Tyler Fasked
Hi there, 2 out of the 3 ceiling/light fans are working fine, however one of them seems to be half the brightness of the other 2 lights on all three dimmer settings. I changed over the light unit from the perfect fan to the fan of issue and this did not fix the problem. It seems there must be a dimmer fault in the fan?
Any help would be greatly appreciated.
No answers
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Customer S.Lucci Air
Hi DebbyH, thank you for your review, we would like to have the opportunity to discuss this further with you, could you please forward your contact details along with the store purchased from to webma... Read more
[email protected], we can arrange for a representative to contact you to discuss this further. Kind Regards, Kim -BL Customer Service