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Reviews

1.4

14 reviews
5
(0)
4
(2)
3
(0)
2
(0)
1
(12)
  • Product Quality
    2.3 (6)
  • Return Claim MadeYes · No (14)
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Karen

KarenNorth Queensland, QLD

Reported to Office of Fair Trading WA & QLD

published

Order not filled, company uncontactable! After several weeks I applied for refund from PayPal. Put in complaints with both Qld (my residence) and WA (company location) Offices of Fair Trade............nothing done because I was refunded. They told me to check reviews of companies before using online!
Lovely operators like these should be closed down.

Return Claim MadeNo
Sue n Kim

Sue n KimPerth, WA

Do not buy anything from this company

published

They do not communicate with the customer. They do not deliver BUT unlike some reviews I’ve read they did refund my money. After several emails over a few months with no response from them came a refund notice from Pay Pal.

Return Claim MadeNo
Carol

CarolGreater Melbourne (Outer), VIC

Goods not received and no communication

published

I ordered and paid for a jacket on 30th April and have emailed them twice, but have not heard from them. I have no tracking information active, they do not reply to email and I have still not received the jacket. Extremely poor and untrustworthy. Do not use them.

Return Claim MadeNo
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Dionne

DionnePerth, WA

Terrible took my money and didn’t supply goods

published

They took my money and did not supply goods. Have not responded to any of my emails requesting information.



Terrible do not use this company at all.

Such bad service

Product Quality
Return Claim MadeNo
Lin

LinGreater Melbourne (Metropolitan), VIC

Good service

published

I have just ordered 3 dog leads. The delivery was quick and the leads were exactly what I expected. Would have appreciated an email when the colour I wanted was not available, however, when I emailed the reply was very prompt and a refund offered. I would recommend.

Product Quality
Return Claim MadeNo
Vicki A.

Vicki A.Central Highlands and Goldfields, VIC

Surprisingly enough they delivered

published

Despite all the poor reviews they delivered the product I ordered on time and as promised. Took a while to get here but cant fault the service . Thanks big elephant !!!!!!

Product Quality
Return Claim MadeNo

Scam scam scam

published

Just received a message from my credit card provider saying they blocked a transaction for over $200. I never even purchased anything from them or visited their website. Stay away!

Product Quality
Return Claim MadeNo
Tracey

TraceyWestern Sydney

  • 2 reviews

Dodgy seller

published

Never received my order, they did not reply to any of my emails. Thank God I used Paypal, lodging a dispute now. Wish I had read these reviews sooner, should have known not to order from website that has no customer reviews on their site, and no contact number.

Return Claim MadeNo

11/2019. Scam

published

No product received. No response to emails. Do not buy from this company. Happy to take your money for no product. Thankfully paid via PayPal so was refunded my money.

Return Claim MadeNo
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HPSS

HPSSGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Stay far far away. Do not order from here. It's a scam

published

I ordered my product over 3.5 weeks ago, I have emailed requesting information and received no response. I called and the number that I found online and another company answered and said Mammoth have not been operating from than phone number for years. There is no way to get in contact with them. I go to send an email from their website and that doesn't work either. They have taken payment from my credit card and had no contact with me or delivered my product. They take your money and disappear. Stay Away!

Product Quality
Return Claim MadeNo
Michelle

MichelleSydney, NSW

  • 2 reviews
  • Verified customer

Do not buy from this website

published

Bought items from this website, they took payment immediately however when went to track order says i've never ordered from them. Their only point of contact is an email address, emails have all gone ignored. Have since read reviews they have done this to a lot of customers. Have just reported them to Fair Trading.

Return Claim MadeNo
Madashell

Madashell

  • 2 reviews

THIS COMPANY IS A SCAM

published

Sadly it would appear that I am yet another sucker that just got scammed $97.83 by this company. It was only when I tried to contact this company without success that I took a closer look and saw the reviews. This is the first time I have been scammed and unfortunately I didn’t use Pal Pal. This has taught me a valuable lesson. Only pay via Pay Pal. I will now report this companY to the ASIC.

Return Claim MadeNo
Sandy B

Sandy BSouth East Queensland, QLD

  • 2 reviews

BEWARE! Scammer alert

published

Bought over $200 worth of products. Luckily I paid using a PayPal. Item never arrived, they never responded to emails. Tracking of item didn’t work. I contacted PayPal and got a full refund. It appears this is a fake company. Buyers- use a PayPal when ever you can, this way your money is insured if you get scammed.

Return Claim MadeNo

Scam company

published

Paid for online order, no goods, no contact. Avoid at all costs, no follow up and taking legal action - should not be in business or on this website at all.

Product Quality
Return Claim MadeNo
See all Mammoth Pet Supplies reviews

Questions & Answers

Monnie

Monnieasked

Same thing has just happened to me just spent $250 and received no shipping notice or response to my emails asking where the item is company doesn't seem legit.

No answers
JackieM

JackieMasked

Hi Gabrielle just had the some experience with this company
If you paid by PayPal you can claim your money back
Unfortunately l paid by Visa so l've lost over $100 dollars,they won't respond to my emails too scammers

2 answers
Lawrence W.
Lawrence W.

you are still protected with your visa, ring your bank and inform them of the fraud and they can claim that money backl

JackieM
JackieM

Thank you Lawrence will go to my bank

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