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Reviews

3.4

537 reviews
5
(235)
4
(83)
3
(39)
2
(45)
1
(135)
  • Value for Money
    3.4 (180)
  • Timely DeliveryYes (83%) · No (17%)
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Dinnerlover

DinnerloverHunter Region, NSW

Makes my life easy!

published

Great produce, easy, tasty food, makes life easier not having to think what to cook each night, delivery at late night convinent times of the day, service can not be floored



1 comment
Marley Spoon
Marley S.Marley Spoon
Chris

ChrisCanberra Central 2601, ACT

  • 2 reviews

Love Marley Spoon

published

Makes working out what to eat for dinner easy and fun and interesting!
As a working mum it works !
The variety is sensational .
Can’t get by without it now.
Recommend to all my friends all the time !



1 comment
Marley Spoon
Marley S.Marley Spoon
Krys Heggie

Krys HeggieSydney, NSW

Complete.

published

Marley Spoon has fresh, systematic, easy to adjust recipes. The variety is out of this world! How do they come up with them! I am loving my cooking. You can always log everything in your Fitbit, which is a must for me. I get 4 portions in 1 meal because I make 1/2 portions and had to go and buy those takeaway containers from the local chicken shop, just so I could freeze them!
You also make it easy to choose, adjust the recipes you send, and can skip orders you don’t like or if you just think you don’t need a box that week it is easy to cancel. Keep up the fantastic job!!!



1 comment
Marley Spoon
Marley S.Marley Spoon
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Daiana

DaianaHobart, TAS

  • 2 reviews

Marley has been a life changer

published

I love the diversity of the meals and how easy it is to make them all. Having cooked with Marley for a few months now, I did notice that the quality of the vegetables/ingredients started to become less and less fresh. Sometimes, when they arrived, a lot of the vegetables were mushy already. We decided to have a break from it a couple of months ago partly due to this and also we felt the meals were so closely related after a while, it felt like we were eating the same thing. Now that we’re back at it again, I hope these two main issue won’t be any longer.

1 comment
Marley Spoon
Marley S.Marley Spoon
Betty

BettySydney, NSW

A perfect solution for an executive couple wanting eat well

published

My husband and I have been using the service for 8 months and are very satisfied. We're time poor but health conscious so the ready to cook meals are great!

1 comment
Marley Spoon
Marley S.Marley Spoon

Overall good

published

Inconsistent sometimes they forget ingredients sometimes they change delivery date last minute . Sometimes they contest me and are apologetic sometimes They don’t respond at all
Overall it’s fine I’ll keep going for now

1 comment
Marley Spoon
Marley S.Marley Spoon

Bright Ideas!

published

The recipes are quite creative! However with 3 growing boys, their just isn't enough food.
Really need to see more variety too. I'm continually swapping chicken breast with thigh
and doubling the quantity!!

1 comment
Marley Spoon
Marley S.Marley Spoon

Love the tasty and variety of foods

published

We’ve been using Marley Spoon for almost 2 years. We had a break for 2 months due to holidays in between, and it was great to use their service again. We have changed to the vegetarian options this time and we are really enjoying the dishes that are available. It takes the stress out of thinking what to make! The ingredients are of good quality and my family are loving the dinners!

1 comment
Marley Spoon
Marley S.Marley Spoon
Nadene

NadeneCentral Highlands and Goldfields, VIC

Love Marley spoon

published

Marley Spoon is fantastic, my kids can cook tea, they have all instruction and it’s all in the paper bag. The variety is amazing and l save so much time and money!

1 comment
Marley Spoon
Marley S.Marley Spoon
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Jaz Grant

Jaz GrantSydney, NSW

  • 3 reviews

I love the receipes although produce quality is slipping.

published

I love the receipes and ease of most of the menu although in last few months the quality of the fresh items have not been to the usual MS high quality. It was hard to communicate to MS although they did get in touch with me. I have received discounts although I would just prefer good items so I enjoyed the cooking experience.

1 comment
Marley Spoon
Marley S.Marley Spoon
great idea.

great idea.South East Queensland, QLD

easy meal ideas

published

Its a great way of making dinners interesting again. Some recipes were average and others great tasting. We sometimes needed to add a little more with regards to flavour but generally the recipes were good.

1 comment
Marley Spoon
Marley S.Marley Spoon
Rachel C.

Rachel C.Sydney, NSW

Creative meals

published

Marley Spoon lets us be creative and my husband likes to choose our weekly meals.
Thank you for your excellent customer service. You are a part of our everyday lives! :)

1 comment
Marley Spoon
Marley S.Marley Spoon

Hi Rachel,
Thank you so much for leaving Marley Spoon a review. We are so chuffed to read of your dinner creativity and the household getting involved with the selection process. Very important ;)
Happy Cooking
Marley Spoon

Bit disrespectful and inconsiderate

published

About a week or so ago, Marley Spoon "door-knockers" came knocking. We we're first alerted to this by our dogs. On approach we noticed two yellow-shirted men trudging cross-country across the neighbours yard to get to ours.. instead of using our perfectly good driveway.. once we told them we weren't interested we continued to watch them move on to each neighbour's house.. each time, trudging cross country to get to each house's door step, rather than respectively walking up and down each house's drive way. Our neighbourhood is a nice one, with well looked after front yards and perfectly useable driveways and footpaths. It would be nice to see Marley Spoon door-knockers learn how to use these.

1 comment
Marley Spoon
Marley S.Marley Spoon
Jan

JanGreater Melbourne (Outer), VIC

Feels like a scam

published

I joined thinking I could select meals and delivery. All of a sudden I am getting meals delivered in 9 days time like it or not. I tried cancelling the subscription but no, I am getting this unwanted box of meals I don’t like anyway. A lesson I learned that cost $76.

1 comment
Marley Spoon
Marley S.Marley Spoon
Fair Go

Fair GoFair Suck, Of The Saveloy

  • 17 reviews
  • 246 likes

YES, NO, MAY BE, MAY BE NOT

published

We tried Marley Spoon for one month and walked away with good and bad feelings. The service was abysmal, the food quality was satisfactory, the ideas were great, but all in all, it taught us that you cant beat cooking for yourself using fresh ingredients that you select and buy yourself. I think this business may have its own "use by date" unless people become reclusive and housebound.

1 comment
Marley Spoon
Marley S.Marley Spoon
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Left in the hot sun

published

My delivery came today it was left on my front porch in the hot sun we have had a temperature 44 today I have been sitting in my lounge room waiting for it to arrived. They didn't even knock on the door to let me know that it had been delivered not very happy at all.

1 comment
Marley Spoon
Marley S.Marley Spoon
Marleynotforme

MarleynotformeGreater Melbourne (Outer), VIC

Don’t waste your time

published

I had been using Marley spoon for only a month and within that month I had missing ingredients, delivered to the wrong address only to be told it was correct and an ice pack broken and leaked all throughout the box. I got into touch with the contact centre and they were not very helpful, and couldn’t do much about it all. I then cancelled my subscription and it suggested to email the ceo, which I did and he was just as generic in his reply. I will be going back Hello Fresh, shame Marley spoon didn’t work out as some of the food was delicious.

1 comment
Marley Spoon
Marley S.Marley Spoon
Greg

GregCentral Highlands and Goldfields, VIC

Reactivating account

published

Account was reactivated without permission whilst we were on Tasman Sea on holidays without internet . Delivery was left in garage in middle of summer and off by time we got home from holidays . Payment taken from an account that hadn’t been opened when last dealing with MS. Girl at MS said it wasn’t her problem .
Second delivery made before we had time to stop it. Half hearted attempts to resolve the problem by MS.
Currently not resolved although first delivery has been credited

Nichola

NicholaSouth East Queensland, QLD

Marley Spoon the worst customer service ever!!!

published

I have had one box of Marley Spoon. 6 months later i went into the Marley spoon site to see what food they had. What i didn't realise that i had just ordered myself a box it wasn't until a few days later i noticed the transaction on my statement. I called Marley Spoon just to be spoken to like a idiot. I explained to the guy from Marley Spoon. I did not want to order another box and that as a customer you should be able to just look on the site without it automatically ordering another box. After the guy not willing to help in any way I opted to wear the cost of another box but I would like a vegetarian box as i no longer eat meat. Which he refused to help in anyway. This is so wrong.

1 comment
Marley Spoon
Marley S.Marley Spoon
Roxy

Roxy

  • 2 reviews

Terrible!!! don't bother, try other companies. You'll regret to deal with them in every sense

published

Terrible customer service and terrible meals. Such a waste of money and time!!!
Vegetables were all bruised and one moldy, I thought that I will have ONE tasty meal at least...

Disappointing in every sense

1 comment
Marley Spoon
Marley S.Marley Spoon
Page 4 of 27
See all Marley Spoon reviews

Questions & Answers

shane

shaneasked

Why do we have to wait 3 days for a reply from you? Is this what you consider good service? I have emailed twice, rang you twice, tried to contact through the app and now using this. Either employ more people to ensure prompt service or limit your customers. Your service is wanting

3 answers
Marley Spoon
Marley S.Marley Spoon

Hi Shane,

Thanks for reaching out, we are sorry to hear about your frustrations.

Our Customer Care team are working very hard, in answering responses and getting back to people, as you can imagine, we have been busy over the last few weeks and we do ask for your patience during this unprecedented time.

Your comment has been flagged with our Customer Care team. In order for us to get in contact with you quicker, are you able to send through your account email address.

We look forward to speaking with you soon.

Thank you

Marley Spoon

shane
shane
Fired Up
Fired Up

Why not simply contacted MS directly rather than ask in a review site?
As a long term member why did you breach this site’s rules rather than send a direct message to MS?

Maude54

Maude54asked

When is Marley spoon coming to Perth

2 answers
Marley Spoon
Marley S.Marley Spoon

Hi Maude,

Thank you for reaching out. At this point in time, we don't have a specific date planned however it is high on our priority for 2020 to make it to the West. Watch this space :) We will pass this on to our logistics team so they know where to head.

Thank you
Marley Spoon

Maude54
Maude54

Thank you, I will be waiting

Naomi

Naomiasked

Just wondering when did Marley Spoon start charging delivery.
I don't need to do an order every week so it's been about a month since i had last ordered and was surprised when seeing that a higher amount than usual had been taken out of my account.
After checking was surprised to see there was a delivery fee included.

1 answer
Marley Spoon
Marley S.Marley Spoon

Hi Naomi,
Thanks for reaching out. We had a price re-structure come into play October 1st, 2022.
Since launching in Australia, 4years ago, the cost of fresh meat, vegetables, fruit and dairy have increased substantially. More recently, the harsh drought affecting our Australian farmers has meant that these costs have continued to climb to a point that is no longer sustainable for us to maintain our current pricing.
We are still wanting to live up to our values of working with Australia's best farmers and suppliers, which is why we adjusted prices.

Two weeks before this came into affect, there were 2 emails that were sent out to all our active/skipped customers to let them know what was happening. The second email was sent a few days later to those who hadn't opened the first email. I am happy to send those through, if you would like to view them. Please send through the best email if that is the case.

If you have any further questions or feedback, please feel welcome to reach out to our Customer Care team at [email protected]

Thank you,

Marley Spoon

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