My partner has undergone surgery, no complications. Just had to pay for the Excess which is to be expected. We have claimed online via & via hi-caps terminal the app for our massage, physiotherapy, dental, orthodontics and podiatry with no problems. Always receive the reimbursement within two weeks of submission. The only thing I have to claim manually was our bill for the exercise physiologist. The only thing I do not like about the extras cover for Pharmacy -Can not claim anything that is under $50.00 - I found the pharmacy part in your extras and a waste and not useful. Even if you have a product you purchased for $60.00 the reimbursement is under $10.00 not much at all. Other then that Medibank has been good.

Been with Medibank for over 20 years. A consultant recommended we switch our policy to ensure a better return based on changed circumstances. They didn’t listen and cost us thousands.

Lost left eye 16/6/2013 went to Lions Eye who saved me Medibank took Medicare paid over 100 visits to Lions and my private health cover paid
NOTHING they are nothing but thiefs!!!

Lodging claims are not easy, some claims you have to print a form and post it- there is no online option. Customer service staff have poor product knowledge to give any advice.

Good luck to anyone who wants to call in and figure out whether a particular procedure is covered by their health plan before they actually have it done. Medibank refuses to provide any information on coverage unless you, the consumer, furnish a Medicare item number whilst doctors, quite rightly, refuse to provide you with one until they've been able to assess what you actually need. Totally useless customer service experience, and total crapshoot what you're actually going to be able to claim back

A one star for being disgusting humans and increasing the premium at the time when people are losing their jobs homes and lives! But there's not much anyone can do about it definitely not the regulators! Thank you for adding to the suffering. This is a very objective point of view.

Why have I just received a statement with the price increase on our policy when Medibank said they were freezing it. Not happy at all, we have been with Medibank for over 20 years but feel like moving to another insurance company that offers a Better deal

I received a text message to say that my premium increase was being suspended for 6 months. On 1 April my premium went up from $ 152 to $ 163. Why?? I will be changing funds.

I have received 2 wildly varying invoices for my policy renewal. When I go online to see what I really owe, the price is even higher. This has to be the most incompetent medical insurance company. I would not recommend Medibank under any circumstances.

Surprised to see so many negative comments here, never claimed anything super major but so far pretty good with a day surgery in a private hospital and fully covered apart from the gap fee.
Never had problem calling for inquiries, not sure if this is because I’m with the corporate platinum cover? Anyway.. thanks to the team with their excellent customer service.

Worst customer service ever experienced, when I tried to change my plan they refused to listen,
It took several phone calls to cancel my plan, no respect for customer at all....

Worst company to deal with. They gave me constant attitude over the phone. Does not care about the customer. Absolute worst. Stay away. Please. NIB is much better to deal with. I have since cancelled.

More often than i would want to, i try to use my Madibank card and it gets declined. So, multiple times, i have to pay for everything off my pocket, then get in contact with them over the phone. to then finally get reimbursed. Always such an unnecessary, lengthy and embarrassing process, as . I'm really tired of it.

So blessed to have this hospital coverage as I have had heart problems which I didnt know I had and all it has cost me is the $500 surplus.
Can't understand anyone giving bad reviews.

I bought oversea visitor health insurane for two weeks, but been over charged for >30 days.I called to cancell the policy but have to pay hidden termination fee of $50.

Don't be fooled by Medibank's promises, they are only interested in their KPI's and member's payments. Hard and completive times for health insurers. They are playing dirty and want your money. They will not act in your best interest and would rather see you in crisis than reasonably help you with a temporary suspension of your payments. My daughter under mental medical health and they ask her to pay back $ 2300 because she could Int’l provide the receipt from year 2017 and I am let everyone in word what Medibank provider do to my daughter

I am highly alerting for overseas students not to buy any type of health covers from medibank. They will change their policies after few weeks of purchasing. Also really disgusting customer service where even they don't have proper internal communication between them. Lost more than 1k because of the misleading information provided by their staff. After complaining they refer the case to a case manager who seems to be having worst attitudes plus bad ironical behavior.