Reviewer Photos & Videos
NimalGreater Melbourne (Outer), VIC
- Melbourne
- Verified customer
Total Ripoff
I have call Metropolitan for to check the water leaking from my Airconditioner. They have asked me to pay the diagnose fee $141 before coming to inspect. Once the guy arrive he did not do any service and too lazy, left without doing anything. The water still leaking its utter waste of money paying these guys. Total rip off!!!!
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Sharon B.Greater Melbourne (Outer), VIC
- Melbourne
- Verified customer
Fast service that goes the extra mile
A pipe burst in my kitchen wall. Ryan from Metropolitan came promptly, noted that the water pressure was too high (after recent watermain works), fitted a flow restricter & fixed the pipes really quickly. Then Shane fixed the brick wall and painted it so it looked good as new. He even went the extra mile painting another section of wall (from a renovation I'd had done 10 years ago) so the house looks better than before!
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your fantastic experience. Providing a fast, professional and informative service is the number one reason our Customers choose Metropolitan Plumbing. Our technicians are proacti... Read more
ve in providing long term solutions so you can avoid these problems in the future. Kind Regards, Metropolitan Plumbing. 778636Similar opinion? Write a review on ieatwords.com.au!
SteveGreater Melbourne (Metropolitan), VIC
- Melbourne
- Verified customer
Great service on Xmas Day!
Our Hot Water Service stopped working on Xmas Eve. Metropolitan sent a plumber on Xmas Day. Ronnie, provided us with a quick assessment and options for repair or replacement. His good explanations made it easy for me to make an informed decision. The repairs were done in the spot allowing us to enjoy Xmas Day. Thanks Ronnie!
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your support in sharing this great review. We pride ourselves on the knowledge and expertise our plumbers have on hot water systems and our technicians are extremely proactive to ensure ... Read more
long term solutions are provided. . Customer satisfaction is a high priority for us at Metropolitan Plumbing and we strive to attend to all our Customer's needs promptly. Kind Regards, Metropolitan Plumbing 775621
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Ana and Andrew
- 2 reviews
- Melbourne
- Verified customer
Great work. Great Service.
We had a water leaking problem. First thing Jayden had to do was find the problem. This was done very quickly. Told me that it was a crack in our old solar panels that had heated up our former water system. Because I didn't have the correct i.d Jayson needed to come the following day. This was very impressive as this was about week before Christmas. He returned the following day & got the necessary details. Gave us the decision of how we pay, we could pay no interest over 1, 2, 3 years. He Told me that the gentleman who would put the new hot w...Read more
ater service in for us would arrive in about 1 hour. This gentleman turned up in about 45 minutes & also an excellent job. We have been sent the compliance certificate and other necessary documents within 2 weeks, which is very impressive given the christmas holiday period. Melbourne Metropolitan plumbing, via Jim's plumbing would be our go to should we need a plumber again in the future.1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your positive experience. Professionalism and technical expertise is a specialty of ours at Metropolitan Plumbing and our dedicated team of technicians are always on hand to ensu... Read more
re you receive a prompt and reliable service every time. Our technicians take pride in their work and the end results speak for themselves. Kind Regards, Metropolitan PlumbingSimilar opinion? Write a review on ieatwords.com.au!
LITSAGreater Melbourne (Metropolitan), VIC
- Melbourne
- Verified customer
Fantastic service 777129
My water system didnt need to be updated but nathan come over after my brother cut the gas and water pipes!!!! Ronnie T come and installed an aquarium max hot h2o heater and did a great clean job.. now I love it! Wish you the best R :) LM
1 comment
Customer Service M.Metropolitan Plumbing
Thank you, we are pleased to know that you are happy with the service we provided. Customer satisfaction is a high priority for us at Metropolitan Plumbing and we strive to attend to all our Customer'... Read more
s needs promptly. Kind Regards, Metropolitan Plumbing 777129Similar opinion? Write a review on ieatwords.com.au!
JblomGreater Melbourne (Metropolitan), VIC
- Melbourne
- Verified customer
Hot water repair
Service was awesome and he was very polite, punctual and spot on on the job. Found the problem instantly and fixed it in no time. Job number 776996 will use service again
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your positive experience. Professionalism and technical expertise is a specialty of ours at Metropolitan Plumbing and our dedicated team of technicians are always on hand to ensu... Read more
re you receive a prompt and reliable service every time. Our technicians take pride in their work and the end results speak for themselves. Kind Regards, Metropolitan Plumbing 776996Similar opinion? Write a review on ieatwords.com.au!
Michael I.Greater Melbourne (Outer), VIC
- Melbourne
- Verified customer
Great service!
Simon arrived on time and was extremely professional, well mannered and friendly. He diagnosed the problem in minutes, explained it and carried out the job perfectly and in an extremely timely manner, would highly recommend this company!
job #776557
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your fantastic review. Our technicians' knowledge and expertise enable us to be a leader in our field and we pride ourselves on the high quality work our technicians deliver to our Customers. Kind Regards, Metropolitan Plumbing 776557
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Zak S.Greater Melbourne (Inner), VIC
- Melbourne
- Verified customer
Company Service
I was just charged a certain amount which was later reviewed and adjusted.
I would recommend this company and the after service they provide you is excellent.
Although i was initially shocked, after a thorough phone call explanation and discussion, my opinion of their service and commitment is exceptional.
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- Melbourne
- Verified customer
Xmas saved by the 3 super heroes
Cooker broke, got a new one installed on Xmas Eve by Ronnie, Angelo and Jayden. Great job and now we can cook the turkey tomorrow. Would use the guys anytime!
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your fantastic review. All our vans are satellite tracked giving us the ability to have the closest plumber respond to your call quickly. We are renowned for our professional service, ad... Read more
vice and superior workmanship at Metropolitan Plumbing. We look forward to taking care of your future plumbing needs. Kind Regards, Metropolitan Plumbing 775578Similar opinion? Write a review on ieatwords.com.au!
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Jessica 775309Greater Melbourne (Metropolitan), VIC
- Melbourne
- Verified customer
Excellent service
Ronnie attended site very responsive, was very helpful with sorting out the issue. Gave us a price and fixed on the spot, no crap.
Would definitely recommend metropolitan plumbing and there team.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your positive feedback. Our technicians are extremely proactive to ensure long term solutions are provided. Our Customers love our up-front Fixed Price quoting as there are no surprises ... Read more
and you know exactly how much the job is going to cost you. Kind Regards, Metropolitan Plumbing 775309Similar opinion? Write a review on ieatwords.com.au!
JMTGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Melbourne
- Verified customer
Quote for installation of tap to refridgerator
Daniel arrived promptly and was very knowledgeable about what needed to be done to install tap to our fridge. He arrange for parts to be ordered and plumber Wally to attend to do works within the hour. Wally arrived within the hour and had the job done promptly and professionally. Also gave advice about what needed to be done to ensure smooth installation of dishwasher as well which was appreciated.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your fantastic review. Attending to your plumbing needs promptly is made easy as we have one of the largest fleets of emergency plumbers in Australia and have the ability to resp... Read more
ond to the majority of calls within the hour. Professionalism is all part of the service at Metropolitan Plumbing allowing our Customers to make informed decisions that suit their needs. Kind Regards, Metropolitan PlumbingSimilar opinion? Write a review on ieatwords.com.au!
Nada RGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Melbourne
- Verified customer
Hotwater service installed on extreme heat day.
Les performed like a hero to install my hotwater service on an extreme heat day. He was very courteous and I felt very comfortable having him in my house.
Les deserves recognition.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your support in sharing this great review. We pride ourselves on the knowledge and expertise our plumbers have on hot water systems and our technicians are extremely proactive to ensure ... Read more
long term solutions are provided. Being polite and courteous is all part of our service. Kind Regards, Metropolitan Plumbing .774503Similar opinion? Write a review on ieatwords.com.au!
cle7Victoria, Australia
- Melbourne
- Verified customer
Costly call out fee, over charging on the quote, however good customer service.
Call out fee costed a hefty $140. Could not pinpoint the exact problem and recommended that I change the entire ducted heating unit which would have costed me $4000. He believed it was a collapsed vent and would cost $1200 to fix and could not ensure that the problem won't happen again without replacing the entire unit.
Next week I had another guy look at it. He found the problem pretty quickly which was a defective fuse. Replaced it for $180 and no call out fee. Worked instantly after replacing. Also told me that I still had warranty on my u...Read more
nit. I'm so glad I went got a second opinion on it.. EDIT: I contacted Metro Plumbing regarding this incident and they happily and promptly refunded the $140 to me. I have to say, although they mistakenly misdiagnosed my issue their customer service was top notch so I tip my hat off to them for that.1 comment
Customer Service M.Metropolitan Plumbing
We are disappointed if we have mis-analysed your repairs. You said you had a fuse replaced for $180.00 however, did you also have the collapsed vent repaired as we have noted? It sounds you may have r... Read more
eceived a temporary repair solving just one of the issues required to have your air-conditioning unit operating correctly. Kind Regards, Metropolitan Plumbing.Similar opinion? Write a review on ieatwords.com.au!
Sandy3140Greater Melbourne (Inner), VIC
- Melbourne
- Verified customer
Peter T J/No: 773850
I would highly recommend Metropolitan Plumbing Melbourne, Peter T was on time, he was very kind and knowledgeable and helped us fix the issue in the fastest way possible. Thanks so much for coming in Melbourne's hottest week so far this year. Good experience overall, your a wizard Peter T.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your support in sharing this great review. We pride ourselves on the knowledge and expertise our plumbers have on all aspects of the trade and our technicians are extremely proactive to ... Read more
ensure long term solutions are provided. We find that explaining the process being undertaken gives our Customers peace of mind and being polite and courteous is all part of our service. Kind Regards, Metropolitan Plumbing 773850Similar opinion? Write a review on ieatwords.com.au!
JohnGreater Melbourne (Outer), VIC
- Melbourne
- Verified customer
Great professional work
Matty and Luke did a great job replacing our hotwater unit and decommissioning an old solar hot water system. A gas line also needed to be replaced, making the job complicated. The work was carried out in a professional and what seemed like an effortless manner. Matty explain each step of the job as it progressed, making sure that we were happy with the outcome. He stuck to the written quote, with no nasty surprises. Very happy with the finished job. Would definitely use them again.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your support in sharing this great review. We pride ourselves on the knowledge and expertise our plumbers have on hot water systems and our technicians are extremely proactive to ensure ... Read more
long term solutions are provided. We find that explaining the process being undertaken gives our Customers peace of mind and being polite and courteous is all part of our service. Kind Regards. Metropolitan Plumbing 771413Similar opinion? Write a review on ieatwords.com.au!
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JoT
- 2 reviews
- Melbourne
- Verified customer
771729
Arrived on time, was very friendly, explained what he was doing, went about his work without disturbing me. Explained what he had done, and left everything clean and tidy. Great job
1 comment
Customer Service M.Metropolitan Plumbing
We are pleased to hear of your great experience and thank you for your fantastic review. At Metropolitan Plumbing, we believe in providing exceptional service and advice from beginning to end at every... Read more
job we attend to ensure our Customers needs are met. Informative advice assists our Customers in making the best decision for their circumstances. Kind Regards, Metropolitan Plumbing 771729Similar opinion? Write a review on ieatwords.com.au!
YNOTMelbourne
- 5 reviews
- Melbourne
- Verified customer
Beware, get other quotes first!
Beware, they charge like a wounded bull, they don't give a breakdown of the costs involved. They use high pressure tactics and look for other jobs to overcharge while fixing the first one. Don't fall for the trap of ignorance, get multiple quotes and you will see the difference. They completed the job, but at a high overcharged price after more investigation online after the job was completed. I guess you live and learn!
1 comment
Customer Service M.Metropolitan Plumbing
YNOT thank you for your feedback and thank you for your time yesterday. I hope you are now happy with the outcome as it is important that our customers are satisfied with every job that we attend, es... Read more
pecially as we have continuity of pricing using our iPad price book so the customers know our costs before any work is commenced. Again, thank you for your feedback. Kindly, National Manager. 770644Similar opinion? Write a review on ieatwords.com.au!
EricaVictoria
- Melbourne
- Verified customer
Fantastic service
Simon was a great help today sorting out our hot water issues. Super thorough and efficient with a really nice manner. Will definitely call on these guys again for my plumbing needs! #770452
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your support in sharing this great review. We pride ourselves on the knowledge and expertise our plumbers have on hot water systems. We find that explaining the process being undertaken ... Read more
gives our Customers peace of mind and being polite and courteous is all part of our service. A large proportion of our work comes from customers who have returned due to great service. Kind Regards. Metropolitan Plumbing 770452Similar opinion? Write a review on ieatwords.com.au!
ThewrensterGreater Melbourne (Metropolitan), VIC
- Melbourne
- Verified customer
Great work.
Matty did a terrific job. Outstanding service, with a smile. I would highly recommend. Matty gave secondary opinion on a previous plumbing quote, Mattys quote was honest and my problem was efficiently resolved.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your positive feedback. Our technicians are extremely proactive to ensure long term solutions are provided. Our Customers love our up-front Fixed Price quoting as there are no surprises ... Read more
and you know exactly how much the job is going to cost you. Kind Regards, Metropolitan PlumbingSimilar opinion? Write a review on ieatwords.com.au!
Barb KGreater Melbourne (Outer), VIC
- Melbourne
- Verified customer
Blocked storm water drains
Ryan Joshua Luke
Prompt through friendly staff, explained all
Aspects of my problems and how they would repair it. Very quick service and always willing to go out of their way to achieve a professional result
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your fantastic review. Attending to your plumbing needs promptly is made easy as we have one of the largest fleets of emergency plumbers in Australia and have the ability to resp... Read more
ond to the majority of calls within the hour. Professionalism is all part of the service at Metropolitan Plumbing allowing our Customers to make informed decisions that suit their needs. Kind Regards, Metropolitan Plumbing. 766210Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
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Customer Service M.Metropolitan Plumbing
Nimal, we feel that it is more than fair to attend your property and charge only $141 to come and diagnose the fault on the air-conditioner. You’ll find this is cheaper than most of our competitors. Kind Regards, Metropolitan Plumbing 780757