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Mitsubishi Heavy Industries Questions & Answers
4 questions from our users
Robyn sasked
How noisy is the system
2 answers
Glen A.Mitsubishi Heavy Industries
Hi Robyn,
Can you confirm which model you were looking at? You can see all of our products on our website and if you click on 'specifications' you'll be able to see their operation noise - https://mhiaa.com.au/
Ours is a ducted system and can't hear a thing. Very happy with it Robyn s
Angelaasked
We installed 2 spilt systems SRK25ZSA-W x 1 SRK35ZSA-W x 1 on 14 Jan 2020. The 2.5kw in downstairs works well. However the 3.5kw in upstairs room is quite noise. It is very noisy when running but at time it goes quieter for a while. When I shut it down it has unusual background noise/sound "gi gi gi gi gi" and other sound before shutting down. I don't have that for my 10 years old air conditioning unit. The 2.5kw does not have these issues. I called my installer and they said it is common and they are the noise of the refrigerant running in hot weather. I tried this morning and it is 19 degree it is still noisy with that sound when shutting down.
The installer is too busy to come and said if I call mitsubishi then they will charge me. I asked then what is the warranty for? Can I ask anyone has similar issues? We choose Mitsubishi Heavy Industries because of its good reputation of quality and reliability. I can't turn on the air conditioning unit as it is too noisy and I can't sleep with that noise.
Any help is appreciated. Can I call for warranty for this case? Is it chargeable?
3 answers
Hi Angela, sorry to hear you have these issues. Unfortunately I'm not an aricon specialist.
I suggest you write to Mitsubishi Heavy Industries Air-Conditioners Australia on their Facebook and chat with Glen. He is most helpful and am sure will sort matter out for you.
Glen A.Mitsubishi Heavy Industries
Hi Angela,
Sorry to hear of the issues you're having. While all split systems will definitely make some noise when being switched on/off and while running, it's hard to tell whether the noise is normal without physically assessing the unit. I'd maybe suggest taking a video which clearly shows the noise and sending it to us via our Facebook page -https://www.facebook.com/MHIAustralia/
Hi Glen,
Thankyou so so much. Will take a video tonight and sent thru. Much appreciated your prompt feedback.
Regards,
Angela
Kenasked
During bushfires smoke does mhi inverta aircond take air from out side or is it best to turn off
2 answers
Sorry Ken I don't know the answer to your question. Perhaps it's best to phone Mitsubishi. Interesting question though.
Glen A.Mitsubishi Heavy Industries
Hi Ken. All MHI systems (both split systems and ducted systems) are designed to recirculate air from within your home. Neither system takes air from outside so they are both safe to run. Most modern MHI split systems also incorporate a specialised photocataytic filter which does capture smoke particles. We also suggest to close all windows and doors to try and reduce the amount of smoke in your home.
Joeasked
Today I had to pay $225.50 for less 10 minutes even though still have full warranty cover but they said the service charge is not part of warranty service feel totally i was either over charged or been seriously ripped off how low does it get I can’t get it?
2 answers
Joe, is the service charge from the separate installer, you possibly used, or from the Initial Provider of the AC Unit incorporating your install? I am now going to read more online about what the Warrenty does and does not cover. Sorry to hear of your experience.
Wow warranty service should not be charged. I just installed two spilt systems and one is nosiy with strange noise, only less than one month. My installer suggested that is normal and said if I call for warranty they will charge me. :-(
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