Reviewer Photos & Videos
daveall
- 3 reviews
Economical Mobile Service
Very good value month by month service. Occasional "black spots" where it is necessary to resend MMS/SMS or the call drops out even though there are towers nearby. Probably present in every telco though. Very pleasant and helpful customer support. Absolutely no regrets in switching over to moose to provide our mobile phone/data usage.
1 comment
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Roger GordonB
- 4 reviews
- 1 like
Best mobile plan available!
Coverage is excellent. Only problem is one known black spot which is not covered by Telstra or any other telco we tried. Customer service is excellent, Australian based, and very helpful. I don't need mobile data, I use wi-fi instead so only need emergency data allowance.
1 comment
Moose SupportMoose Mobile
Thanks for the kind words of recommendation, Roger. Much appreciated!
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RobPerth, WA
A lot better than my previous service.
All works well some (minor) dropouts but not too frequent. Data downloads ok - don't use much anyway. All good and the company seems to be very customer focussed - great service from the compant too-recommend to everyone
1 comment
Moose SupportMoose Mobile
Thanks for recommending us, Rob!
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Peter Ufi
- 4 reviews
- Verified customer
Best Internet Connection Supplier
Great from the beginning. Economical, Fast, Extremely stable, Easy to set up, Great customer support. Best supplier in some many years. No comparison with NBN problems, which had may m
1 comment
Moose SupportMoose Mobile
Thanks for the review, Peter!
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Cheryl FrenchSouth West, QLD
- Verified customer
Good choice changing to Moose
Been reliable and service has been fast too. Have not had any dropouts
since using Moose. Would recommend them to anyone looking for an
alternative to ‘the big boys’ any day
1 comment
Moose SupportMoose Mobile
Thanks for the recommendation, Cheryl. We're always looking to take on 'the big boys', and your review helps us greatly!
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James SomervilleGreater Melbourne (Outer), VIC
- Verified customer
Awesome coverage
Very reliable service, great coverage specially in areas we had difficulty getting strong reception previously. Data speed is very good and am able to download as quickly on the move as when I am at home.
1 comment
Moose SupportMoose Mobile
Great to see you're finding your service to be reliable and enjoyable, James. Thanks for choosing Moose!
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Roslyn DevereauxSouth East Queensland, QLD
- Verified customer
Wish we had done it sooner
Have not encountered any drop outs or technical problems in the short few months we have enjoyed this service. This was a change from our previous provider. We needed to clarify a couple of things early in the association and our enquiries were answered immediately
1 comment
Moose SupportMoose Mobile
Great to see everything was made clear and easy for you, Roslyn. Thanks for the lovely recommendation!
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ReeMcKellar 2617, ACT
Fantastic customer service
I found it very easy to order the sim cards, they arrived in two days.
When they arrived I was contacted by a Moose Mobile worker to help me set up my 2 sims, I mentioned to him at the time I wanted to lower one of the cards as did not need the higher GB plan than I needed for one of the phones, he said I can change that but not till next bill as we were too close to change, he said I could the amount. A week before the next DD was due I was contacted and Moose Mobile team called and helped me change. GREAT SERVICE
1 comment
Moose SupportMoose Mobile
Thanks for the kind words on our service, Ree!
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NickiSouth East Queensland, QLD
Fantastic. Never had an issue.
This is a very reliable network with great coverage,. I have never experienced a drop out. The download speed is more than sufficient. Billing is easy and never had to query a bill.
1 comment
Moose SupportMoose Mobile
Great to see your service works well for you, Nicki. Thanks for the recommendation!
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Janet FergusonSouth East Queensland, QLD
- Verified customer
Slick and efficient
Good network coverage I have not experienced frequent dropouts
Yes download speeds sufficiently fast
Easy to use and no problems
Would recommend - why ask for 30 words - it makes it artificial and forced
1 comment
Moose SupportMoose Mobile
Thanks for recommending us, Janet!
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- Verified customer
Excellent, Stable Data Service
If you're looking for an alternative to the NBN, Moose Mobiles range of data plans offers great value for money. For business users, it would make for an excellent automatic failover service.
1 comment
Moose SupportMoose Mobile
Thanks for taking the time to leave a review Scott, and thanks for choosing Moose!
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pprobelSydney, NSW
- 2 reviews
- Verified customer
I'm glad I found Moose. Great service!
I was looking for a mobile service provider and found Moose. At first I was sceptical as I have not heard them before and the name Moose is not an Australian animal. But because of the good reviews, I chose Moose and I am glad I made that decision.
Easy activation, good signal and great service.
1 comment
Moose SupportMoose Mobile
Thanks for the kind words of recommendation, pprobel. Much appreciated!
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Eddo
- 2 reviews
- Verified customer
Money Saver
For a light user of internet this provider is perfect. $14.95 a month for unlimited calls and 2 Gb data is fine at half the price of Vodafone and with better coverage.
1 comment
Moose SupportMoose Mobile
Glad to see you're saving some money on your Moose service, Eddo. Thanks for the review!
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Denise F.South East Queensland, QLD
- Verified customer
How did I ever live without it?
I have never had any problems at all, with any of it, since I joined.
Phone calls have always worked, at my end, as Calls to my daughter are sometimes a problem because of where she lives, & always has been.
I've always been scared on previous plans to use my Data & now I just use it when I need to & it's great.
Thank You.
1 comment
Moose SupportMoose Mobile
Thanks for the great words of recommendation, Denise!
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- Verified customer
Great to deal with. Very supportive over the phone. Friendly and efficient.
Great coverage in a major regional city, haven't experienced any dropouts.
Speeds sufficient for internet browsing and spotify.
Don;t download films so can't comment on download speeds.
Love the app which shows usage for the month and the reminders about usage too.
1 comment
Moose SupportMoose Mobile
Great to see you're enjoying your service, Nicola. Thanks for choosing Moose!
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Faylene Van CornewalSouth East Queensland, QLD
- Verified customer
Very Happy
I personally have had no problems with Moose Mobile and I recommend it to other people who are looking for a well priced plan. The phone I need not all the data. I say Excellent!!
1 comment
Moose SupportMoose Mobile
We're happy if you're happy, Faylene. Thanks for the great review!
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Can't complain! They really wanted my business
Good network coverage on Optus lines, decent speeds. What impressed me most is how they wanted my business - after something not working in order to sign up initially, they called me in order to explain what had happened at their end and when I could try again.
1 comment
Moose SupportMoose Mobile
Thanks for the kind words of recommendation, Matt!
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Richard O.Wide Bay-Burnett, QLD
- Verified customer
It does what it's meant to do,...no more, sometimes a bit less. Would I buy it again,..probably
Poor signal where I live meaning that quite often, people cant hear me, or I can't hear them. Don't really use the data connection so can't objectively comment. Other than that, If I'm in the car or out and about,..it meets the expectations that a phone should be able to connect to a provider.
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John HarrisGreater Melbourne (Inner), VIC
- Verified customer
I Love My Moose
Perfect Service No Problems Whatsoever Staff are always helpful and friendly it is well priced all our family are on it Data speeds are fine no drop outs always reliable what more can i say
1 comment
Moose SupportMoose Mobile
Thanks for recommending us, John. Much appreciated!
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Mariette RitchieSydney, NSW
- 4 reviews
Perfect
Perfect and far cheaper than the two main sharks! Would highly recommend anyone to make the change.
No problems with reception, billing, you name it... simple. Thank you moose:)
M and B
1 comment
Moose SupportMoose Mobile
Thanks for the high recommendation, M and B!
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Questions & Answers
Gilly44asked
I’ve been trying to activate my sim since Friday. I have sent emails and no response except given a ticket no. I have rung twice and both times I have been told it’s in the process. I have an active number with Telstra. So I don’t know what the problem is. Any help please.
2 answers
Current COVID-19 environment is probably not helping. Must have a backlog of activations to process. Suggest you reply again to the email as well as ringing customer service and advise you have been waiting for your activation since Friday. Hopefully they will get to it on Monday.
Remember to reset you Network Connection to ensure everything connects correctly.
Thanks. All sorted now Monday am. Working just fine. I expect delays were due to what you said.
Pickleslipsasked
If I get a sim and activate it, can I then port my number later? I dont want to port away from Telstra until I know that coverage is good enough in Tasmania.
No answers
veeasked
Hello are you providing any support in the form of extra data (so we can stay connected) during this Convid-19 pandemic?
1 answer
Moose SupportMoose Mobile
Hi vee,
As of yet we haven't been allocated any extra data by Optus to provide to our customers, but we are in the middle of negotiations with them at the moment.
We'll be sure to let our customers know should we get any extra data to distribute from Optus.
Kind regards,
Moose Mobile Support
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Moose SupportMoose Mobile
Thanks for the review, daveall!