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Reviews

4.7

1,419 reviews
5
(1,113)
4
(200)
3
(58)
2
(19)
1
(29)
  • Value for Money
    4.7 (708)
  • Plan Type
    • Post-Paid Sim Only (413)
    • Pre-Paid Sim Only (254)
    • Post-Paid with Phone (27)
  • Customer Service
    4.7 (649)
  • Local Reception
    4.5 (632)
  • Transparency
    4.6 (621)
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Reviewer Photos & Videos

daveall

daveall

  • 3 reviews

Economical Mobile Service

published

Very good value month by month service. Occasional "black spots" where it is necessary to resend MMS/SMS or the call drops out even though there are towers nearby. Probably present in every telco though. Very pleasant and helpful customer support. Absolutely no regrets in switching over to moose to provide our mobile phone/data usage.

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the review, daveall!

Roger GordonB

Roger GordonB

  • 4 reviews
  • 1 like

Best mobile plan available!

published

Coverage is excellent. Only problem is one known black spot which is not covered by Telstra or any other telco we tried. Customer service is excellent, Australian based, and very helpful. I don't need mobile data, I use wi-fi instead so only need emergency data allowance.



1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the kind words of recommendation, Roger. Much appreciated!

Rob

RobPerth, WA

A lot better than my previous service.

published

All works well some (minor) dropouts but not too frequent. Data downloads ok - don't use much anyway. All good and the company seems to be very customer focussed - great service from the compant too-recommend to everyone

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for recommending us, Rob!



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Peter Ufi

Peter Ufi

  • 4 reviews
  • Verified customer

Best Internet Connection Supplier

published

Great from the beginning. Economical, Fast, Extremely stable, Easy to set up, Great customer support. Best supplier in some many years. No comparison with NBN problems, which had may m

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the review, Peter!

Review collected in partnership with Moose Mobile

Cheryl French

Cheryl FrenchSouth West, QLD

  • Verified customer

Good choice changing to Moose

published

Been reliable and service has been fast too. Have not had any dropouts
since using Moose. Would recommend them to anyone looking for an
alternative to ‘the big boys’ any day

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the recommendation, Cheryl. We're always looking to take on 'the big boys', and your review helps us greatly!

Review collected in partnership with Moose Mobile

James Somerville

James SomervilleGreater Melbourne (Outer), VIC

  • Verified customer

Awesome coverage

published

Very reliable service, great coverage specially in areas we had difficulty getting strong reception previously. Data speed is very good and am able to download as quickly on the move as when I am at home.

1 comment
Moose Mobile
Moose SupportMoose Mobile

Great to see you're finding your service to be reliable and enjoyable, James. Thanks for choosing Moose!

Review collected in partnership with Moose Mobile

Roslyn Devereaux

Roslyn DevereauxSouth East Queensland, QLD

  • Verified customer

Wish we had done it sooner

published

Have not encountered any drop outs or technical problems in the short few months we have enjoyed this service. This was a change from our previous provider. We needed to clarify a couple of things early in the association and our enquiries were answered immediately

1 comment
Moose Mobile
Moose SupportMoose Mobile

Great to see everything was made clear and easy for you, Roslyn. Thanks for the lovely recommendation!

Review collected in partnership with Moose Mobile

Ree

ReeMcKellar 2617, ACT

Fantastic customer service

published

I found it very easy to order the sim cards, they arrived in two days.
When they arrived I was contacted by a Moose Mobile worker to help me set up my 2 sims, I mentioned to him at the time I wanted to lower one of the cards as did not need the higher GB plan than I needed for one of the phones, he said I can change that but not till next bill as we were too close to change, he said I could the amount. A week before the next DD was due I was contacted and Moose Mobile team called and helped me change. GREAT SERVICE

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the kind words on our service, Ree!

Nicki

NickiSouth East Queensland, QLD

Fantastic. Never had an issue.

published

This is a very reliable network with great coverage,. I have never experienced a drop out. The download speed is more than sufficient. Billing is easy and never had to query a bill.

1 comment
Moose Mobile
Moose SupportMoose Mobile

Great to see your service works well for you, Nicki. Thanks for the recommendation!

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Janet Ferguson

Janet FergusonSouth East Queensland, QLD

  • Verified customer

Slick and efficient

published

Good network coverage I have not experienced frequent dropouts
Yes download speeds sufficiently fast

Easy to use and no problems

Would recommend - why ask for 30 words - it makes it artificial and forced

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for recommending us, Janet!

Review collected in partnership with Moose Mobile

  • Verified customer

Excellent, Stable Data Service

published

If you're looking for an alternative to the NBN, Moose Mobiles range of data plans offers great value for money. For business users, it would make for an excellent automatic failover service.

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for taking the time to leave a review Scott, and thanks for choosing Moose!

Review collected in partnership with Moose Mobile

pprobel

pprobelSydney, NSW

  • 2 reviews
  • Verified customer

I'm glad I found Moose. Great service!

published

I was looking for a mobile service provider and found Moose. At first I was sceptical as I have not heard them before and the name Moose is not an Australian animal. But because of the good reviews, I chose Moose and I am glad I made that decision.

Easy activation, good signal and great service.

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the kind words of recommendation, pprobel. Much appreciated!

Review collected in partnership with Moose Mobile

Eddo

Eddo

  • 2 reviews
  • Verified customer

Money Saver

published

For a light user of internet this provider is perfect. $14.95 a month for unlimited calls and 2 Gb data is fine at half the price of Vodafone and with better coverage.

1 comment
Moose Mobile
Moose SupportMoose Mobile

Glad to see you're saving some money on your Moose service, Eddo. Thanks for the review!

Review collected in partnership with Moose Mobile

Denise F.

Denise F.South East Queensland, QLD

  • Verified customer

How did I ever live without it?

published

I have never had any problems at all, with any of it, since I joined.
Phone calls have always worked, at my end, as Calls to my daughter are sometimes a problem because of where she lives, & always has been.
I've always been scared on previous plans to use my Data & now I just use it when I need to & it's great.
Thank You.

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the great words of recommendation, Denise!

Review collected in partnership with Moose Mobile

  • Verified customer

Great to deal with. Very supportive over the phone. Friendly and efficient.

published

Great coverage in a major regional city, haven't experienced any dropouts.
Speeds sufficient for internet browsing and spotify.
Don;t download films so can't comment on download speeds.
Love the app which shows usage for the month and the reminders about usage too.

1 comment
Moose Mobile
Moose SupportMoose Mobile

Great to see you're enjoying your service, Nicola. Thanks for choosing Moose!

Review collected in partnership with Moose Mobile

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Faylene Van Cornewal

Faylene Van CornewalSouth East Queensland, QLD

  • Verified customer

Very Happy

published

I personally have had no problems with Moose Mobile and I recommend it to other people who are looking for a well priced plan. The phone I need not all the data. I say Excellent!!

1 comment
Moose Mobile
Moose SupportMoose Mobile

We're happy if you're happy, Faylene. Thanks for the great review!

Review collected in partnership with Moose Mobile

Can't complain! They really wanted my business

published

Good network coverage on Optus lines, decent speeds. What impressed me most is how they wanted my business - after something not working in order to sign up initially, they called me in order to explain what had happened at their end and when I could try again.

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the kind words of recommendation, Matt!

Richard O.

Richard O.Wide Bay-Burnett, QLD

  • Verified customer

It does what it's meant to do,...no more, sometimes a bit less. Would I buy it again,..probably

published

Poor signal where I live meaning that quite often, people cant hear me, or I can't hear them. Don't really use the data connection so can't objectively comment. Other than that, If I'm in the car or out and about,..it meets the expectations that a phone should be able to connect to a provider.

Review collected in partnership with Moose Mobile

John Harris

John HarrisGreater Melbourne (Inner), VIC

  • Verified customer

I Love My Moose

published

Perfect Service No Problems Whatsoever Staff are always helpful and friendly it is well priced all our family are on it Data speeds are fine no drop outs always reliable what more can i say

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for recommending us, John. Much appreciated!

Review collected in partnership with Moose Mobile

Mariette Ritchie

Mariette RitchieSydney, NSW

  • 4 reviews

Perfect

published

Perfect and far cheaper than the two main sharks! Would highly recommend anyone to make the change.
No problems with reception, billing, you name it... simple. Thank you moose:)
M and B

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the high recommendation, M and B!

Page 3 of 71
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Questions & Answers

Gilly44

Gilly44asked

I’ve been trying to activate my sim since Friday. I have sent emails and no response except given a ticket no. I have rung twice and both times I have been told it’s in the process. I have an active number with Telstra. So I don’t know what the problem is. Any help please.

2 answers
Chris S
Chris S

Current COVID-19 environment is probably not helping. Must have a backlog of activations to process. Suggest you reply again to the email as well as ringing customer service and advise you have been waiting for your activation since Friday. Hopefully they will get to it on Monday.

Remember to reset you Network Connection to ensure everything connects correctly.

Gilly44
Gilly44

Thanks. All sorted now Monday am. Working just fine. I expect delays were due to what you said.

Pickleslips

Pickleslipsasked

If I get a sim and activate it, can I then port my number later? I dont want to port away from Telstra until I know that coverage is good enough in Tasmania.

No answers
vee

veeasked

Hello are you providing any support in the form of extra data (so we can stay connected) during this Convid-19 pandemic?

1 answer
Moose Mobile
Moose SupportMoose Mobile

Hi vee,

As of yet we haven't been allocated any extra data by Optus to provide to our customers, but we are in the middle of negotiations with them at the moment.

We'll be sure to let our customers know should we get any extra data to distribute from Optus.

Kind regards,

Moose Mobile Support

Get an answer from our members and Moose Mobile representatives

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