??!

Reviews

4.7

1,429 reviews
5
(1,120)
4
(202)
3
(58)
2
(19)
1
(30)
  • Value for Money
    4.7 (717)
  • Plan Type
    • Post-Paid Sim Only (418)
    • Pre-Paid Sim Only (257)
    • Post-Paid with Phone (27)
  • Customer Service
    4.7 (658)
  • Local Reception
    4.5 (640)
  • Transparency
    4.6 (630)
Previous
Next

Reviewer Photos & Videos

  • Verified customer

Excellent, Stable Data Service

published

If you're looking for an alternative to the NBN, Moose Mobiles range of data plans offers great value for money. For business users, it would make for an excellent automatic failover service.

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for taking the time to leave a review Scott, and thanks for choosing Moose!

Review collected in partnership with Moose Mobile



pprobel

pprobelSydney, NSW

  • 2 reviews
  • Verified customer

I'm glad I found Moose. Great service!

published

I was looking for a mobile service provider and found Moose. At first I was sceptical as I have not heard them before and the name Moose is not an Australian animal. But because of the good reviews, I chose Moose and I am glad I made that decision.

Easy activation, good signal and great service.

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the kind words of recommendation, pprobel. Much appreciated!

Review collected in partnership with Moose Mobile

Eddo

Eddo

  • 2 reviews
  • Verified customer

Money Saver

published

For a light user of internet this provider is perfect. $14.95 a month for unlimited calls and 2 Gb data is fine at half the price of Vodafone and with better coverage.

1 comment
Moose Mobile
Moose SupportMoose Mobile

Glad to see you're saving some money on your Moose service, Eddo. Thanks for the review!

Review collected in partnership with Moose Mobile

Mobile Phone Service Providers

Find out how Moose Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Denise F.

Denise F.South East Queensland, QLD

  • Verified customer

How did I ever live without it?

published

I have never had any problems at all, with any of it, since I joined.
Phone calls have always worked, at my end, as Calls to my daughter are sometimes a problem because of where she lives, & always has been.
I've always been scared on previous plans to use my Data & now I just use it when I need to & it's great.
Thank You.

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the great words of recommendation, Denise!

Review collected in partnership with Moose Mobile

  • Verified customer

Great to deal with. Very supportive over the phone. Friendly and efficient.

published

Great coverage in a major regional city, haven't experienced any dropouts.
Speeds sufficient for internet browsing and spotify.
Don;t download films so can't comment on download speeds.
Love the app which shows usage for the month and the reminders about usage too.

1 comment
Moose Mobile
Moose SupportMoose Mobile

Great to see you're enjoying your service, Nicola. Thanks for choosing Moose!

Review collected in partnership with Moose Mobile

Faylene Van Cornewal

Faylene Van CornewalSouth East Queensland, QLD

  • Verified customer

Very Happy

published

I personally have had no problems with Moose Mobile and I recommend it to other people who are looking for a well priced plan. The phone I need not all the data. I say Excellent!!

1 comment
Moose Mobile
Moose SupportMoose Mobile

We're happy if you're happy, Faylene. Thanks for the great review!

Review collected in partnership with Moose Mobile

Can't complain! They really wanted my business

published

Good network coverage on Optus lines, decent speeds. What impressed me most is how they wanted my business - after something not working in order to sign up initially, they called me in order to explain what had happened at their end and when I could try again.

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the kind words of recommendation, Matt!

Richard O.

Richard O.Wide Bay-Burnett, QLD

  • Verified customer

It does what it's meant to do,...no more, sometimes a bit less. Would I buy it again,..probably

published

Poor signal where I live meaning that quite often, people cant hear me, or I can't hear them. Don't really use the data connection so can't objectively comment. Other than that, If I'm in the car or out and about,..it meets the expectations that a phone should be able to connect to a provider.

Review collected in partnership with Moose Mobile

John Harris

John HarrisGreater Melbourne (Inner), VIC

  • Verified customer

I Love My Moose

published

Perfect Service No Problems Whatsoever Staff are always helpful and friendly it is well priced all our family are on it Data speeds are fine no drop outs always reliable what more can i say

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for recommending us, John. Much appreciated!

Review collected in partnership with Moose Mobile

Mobile Phone Service Providers

Find out how Moose Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Mariette Ritchie

Mariette RitchieSydney, NSW

  • 4 reviews

Perfect

published

Perfect and far cheaper than the two main sharks! Would highly recommend anyone to make the change.
No problems with reception, billing, you name it... simple. Thank you moose:)
M and B

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the high recommendation, M and B!

Steve

Steve

  • 2 reviews
  • Verified customer

Simple and cheap

published

It just works, no problems with connections or speed. Data calls call allowances are excellent value for the price. Direct debit each month means hassle free communications and interenet access

1 comment
Moose Mobile
Moose SupportMoose Mobile

Great to see you're enjoying your service, Steve. Welcome to Moose!

Review collected in partnership with Moose Mobile

Good service great price

published

Reliable enough for my needs.. There are areas and times of dropouts especially with data.. But I have 3 phones with their service one being for my teen and no complaints.

  • Verified customer

Great customer service

published

Network was fine. Data download speed was also fine. No dropouts at all. Every time I called them they were very helpful. No issues at all. I haven't had any problems at all.

Review collected in partnership with Moose Mobile

Colin

ColinSydney, NSW

  • 4 reviews

Mobile Phone service provider

published

I signed up with moose on the $14 / month plan. Very Happy with the service & cost so far would recommend them to anyone. No problems with coverage and we have been away to some remote places.

ray j

ray jSouth East Queensland, QLD

best around

published

MOOSE has great coverage and is great value.
the backup service is excellent
I rang regarding a sim card fault and the had it fixed in a few minutes
the guy I spoke to knew his stuff, and it is all local, not an overseas call centre.

Mobile Phone Service Providers

Find out how Moose Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
  • Verified customer

Good enough

published

Haven't had any problems so far. Reliable, some areas some slower speed but still enough for streaming series. Cant complain. Happy to be with this provider. Cant really say much more

Review collected in partnership with Moose Mobile

Rod W

Rod WSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Perfect plan if you don't live on internet

published

Can make all the calls i need local & STD with 2GB which covers facebook & some browsing
no drop outs & cheap $14 a month perfect for what i need as i don't live on the internet

Review collected in partnership with Moose Mobile

Michael Quinlan

Michael QuinlanMetropolitan Adelaide, SA

  • Verified customer

Excellent options & value

published

Do not notice any difference to other providers (ie telstra, Optus). Is used by my wife, and now her mother who are both not big users of mobiles or need for data. No longer paying for data or calls which were never needed.

Review collected in partnership with Moose Mobile

  • Verified customer

Great product

published

I was with Optus for years and changed due to cost savings with Moose. The monthly data, coverage and speeds are basically identical...at almost half the price! The only downside is the international roaming options- the options with roaming aren’t as good as the major telcos, but it’s easy enough to buy a travel sim when overseas.

Review collected in partnership with Moose Mobile

Gizzyduck

GizzyduckSouth East Queensland, QLD

  • 28 reviews
  • Verified customer

Loving it.

published

I am only with Moose for my partner & my mobiles.
Very competitive pricing.
Runs off the Optus network.
No worries so far....
Much better than my previous provider.
If you are a pensioner try them for mobile....at $7.80/month worth it. 200min talk time & 1GB of data. :)

Review collected in partnership with Moose Mobile

Page 4 of 72
See all Moose Mobile reviews

Questions & Answers

Gilly44

Gilly44asked

I’ve been trying to activate my sim since Friday. I have sent emails and no response except given a ticket no. I have rung twice and both times I have been told it’s in the process. I have an active number with Telstra. So I don’t know what the problem is. Any help please.

3 answers
Chris S
Chris S

Current COVID-19 environment is probably not helping. Must have a backlog of activations to process. Suggest you reply again to the email as well as ringing customer service and advise you have been waiting for your activation since Friday. Hopefully they will get to it on Monday.

Remember to reset you Network Connection to ensure everything connects correctly.

Gilly44
Gilly44

Thanks. All sorted now Monday am. Working just fine. I expect delays were due to what you said.

Moose Mobile
Moose SupportMoose Mobile

Hi Gilly,

Good to see your transfer eventually came across to us. Sometimes there can be delays if there are a large number of services being transferred, and the current situation with Covid is slightly affecting these timeframes as well.

Thanks for your patience during this time.

Kind regards,

Moose Mobile Support

Pickleslips

Pickleslipsasked

If I get a sim and activate it, can I then port my number later? I dont want to port away from Telstra until I know that coverage is good enough in Tasmania.

1 answer
Moose Mobile
Moose SupportMoose Mobile

Hi Pickleslips,

Once a service is active on your SIM card, you won't be able to change the number affiliated with that exact SIM card. However, what you can do is sign up to a service with a new number which you can use temporarily while you decide what to do with your existing number. Then, when you're ready to transfer your number you'll need to sign up to a new service that will come with a new SIM card with which we can begin the transfer process.

It's a bit of a workaround, but this should allow you to use our service while preparing to move your number across at a later date.

Please let us know if you had any more questions about this process. We'll be happy to assist.

Kind regards,

Moose Mobile Support

vee

veeasked

Hello are you providing any support in the form of extra data (so we can stay connected) during this Convid-19 pandemic?

1 answer
Moose Mobile
Moose SupportMoose Mobile

Hi vee,

As of yet we haven't been allocated any extra data by Optus to provide to our customers, but we are in the middle of negotiations with them at the moment.

We'll be sure to let our customers know should we get any extra data to distribute from Optus.

Kind regards,

Moose Mobile Support

Get an answer from our members and Moose Mobile representatives

Other Mobile Phone Service Providers

Previous
C Mobile

C Mobile

4.7(263)
Pennytel

Pennytel

4.4(776)
Hive Mobile

Hive Mobile

4.6(106)
Hello Mobile

Hello Mobile

4.0(117)
Vaya

Vaya

3.7(2,486)
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.