Mr Toys Toyworld (page 4 of 10)

Mr Toys Toyworld never fails to amaze me with the variety of board games, lego, and remote controlled vehicles that I can choose from. Great for presents for my brothers children. Staff are usually very friendly and helpful no matter how late you come in. Have gone in many times and still don't own every board game they have in stock. One day, though, it will all be mine. Mwuahahaha

Hi I went to the store on Saturday to purchase a Jigsaw and due to demand there were none in stock. Lyn even offered me one from her own lay-by. They took my name and the next day they found one while unpacking stock and called me immediately. When returning to the store to pick the puzzle up. I witnessed aggressive behaviour by another customer because they were not accepting cash.
I have to commend Lyn and Yvonne for maintaining such professional composure whilst dealing with the difficult customer. I also commend them for the fact that they did not let this effect their dealings with customers after this incident. They were their happy bubbly helpful friendly selves. Thank you.

Big thank you to Jenny and the amazing team!
I’m based in Melbourne so they went out of their way to work with me at getting something sent. A+++ customer service.
Could not be happier! My niece will be super happy too!

Hi I am Ryan. Mr Toys made my day, month, year. I am a massive Transformers fan. And Daniel is the man, he asked if I was looking anything and I mentioned Omega Supreme. He said was it was released and sold out, then contacted another store to order one for me. Awsome. Big thanks Daniel. For hard to find toys go Mr Toys Toyworld Kessels rd..

I recently purchased a Leggo set from Slacks Creek Store and I found the service that Jo gave was Excellent. Went out of her way to Help source the item and the price was also good. Thank you

Shout out to Amy from the jindalee store I had a little trouble putting one of the back tires on,Amy from jindalee asked me to bring it to the store she fixed the problem I'd put the wrong tire on the wrong side, she also went above and beyond to put the rest of it together for me Amy's a credit to the store very friendly lovely girl thank you so much my boy loves he's Berg go kart

Every time I have gone into Mr Toys in Toowoomba I am blown away with the customer service I receive. Always happy to help with questions, clean shop with lots of choice. They even wrapped all my presents for me. I wont go anywhere else A one stop shop.

Hanna went above and beyond to source a particular toy for my daughter, was very speedy with her email replies and happy to answer my millions of questions!
Thankyou so much!

Avoid this company at all costs. They sent the wrong item, still false advertising on their website, customer service terrible, you have to do all the parceling up and sending back before they refund. Lady on the phone could not care less, nothing else we can do to help except give you a voucher to use at their company as compensation. Avoid buying online with these people and buy local!

Inter-state customer - Items we wanted to purchase were sold out online however after contacting MrToys online, Hanna continued to source the products from stores until order complete.
Arrived in excellent condition.
Not only this, provided customer support details for Hasbro to source other toys not available from MrToys.
Fantastic service! Thanks Hanna!

thanks so much guys, brought the legi chinese new year temple fair sunday,received Tuesday could not be anymore happy.packed perfect so no damage, wrapped in bubble wrap to. will definitely be my new lego shop now. thanks ks again guys, great work

Shannon was a great help fixing our RC car when we broke it and even went the the trouble of explaining how not to break it in future. But also how to fix it if we do :-)

So happy with the amazing customer service and quick response to questions. Very happy and look forward to more purchases in the future. My son is going to be so happy. Thanks again.

Just arrived. DOES NOT LIGHT UP no matter how I play with it. Cost of delivery was more than toy costs or value and is on me to pay to return this junk so needless to say I will bin it

Hanna was fantastic and very helpful. ordered online and called. Great customer service. Would definitely be ordering toys from this supplier again. Pity we do not have a Mr Toy world in Melbourne.

Bought 3 funlockets towers online, and 1 was damaged in transit from QLD to NSW. Staff were quick to respond to my email and fast to come up with a solution. Great customer service.

Easy parking in Jindalee. Friendly staff, always ready to help. Fantastic range of toys. Fast and very easy shopping bringing smiles all around. Many thanks to all staff for consistent service.
Very Happy!!!!

Ordered 2 Gift cards sent to my Grand Daughter in Brisbane. Did not receive a pin number. My daughter was told she could not use the cards with out the pin number. Rang head office..very apologetic. said they would ring myself and my daughter on the Monday. Never happened. Same issue last year. Went to the store again and this time they put it through.

We went in to purchase a remote control car for our sons birthday. Shannon was genuinely really helpful by informing us on all the different types and what would suit our son best.

Amy went out of her way to find a product that wasn’t in store. She found a product on the other side of town and gave options to get it

I had visited the loganholme store and needed assistance in buying a gift for a child and Jacob when on and beyond to assist, he was very patient and will shop there again

Initially I contacted my closest store (Capalaba) to find 2 in-store only items for my youngest daughter - when Capalaba didn't have any stock, the lovely sales assistant Yvonne kindly looked up for me where my next closest store that did have stock was (Loganholme)and I called them, eager to secure both items. I spoke to the lovely Sarah, who was both efficient and friendly and managed to secure the last one of each item for me. When I arrived in store, she greeted me warmly and remembered the items that had beenput aside awaiting collection. ...

After calling around a few Mr Toys stores looking for an item I called the Rothwell store and spoke with Cathie. She let me know they didn’t have the item in stock but would look on the system to see who did. She advised there was one at Morayfield and that she had to collect some stock from there the following morning and could pick it up and take it to the Rothwell store for me to collect there.
She gave them a call and called me back to confirm they did have it and then called me the follow morning to advise that she had it at the Rothwell s...

It took lots of time and can’t wait to get more to build and play with the service is great and fast plus I also wouldnt to be serviced any better

I highly recommend this store. It was well stocked, even though we were there right before Christmas. We bought a trike previously, which we wanted to change. Lorelle and the team were very accommodating of us. The bike we wanted had sold out, all except the floor model which they were happy to give us after checking it over eg pumping the tyres. They were able to answer all our questions and were very knowledgeable. Thanks Lorelle and the Mr Toys team for a great experience. Will definitely shop there again.