First home. Start up to this very day it has been easy. All my questions answered, set up smooth, maintaining loan simple due to set up process. Alot of advice given. Some taken, some ignored.

I havent got a home loan with NAB nor would I ever!! Currently have an everyday account with them and EVERY SINGLE TIME I go into the branch for whatever reason I get the same Home Loan speech and I dont like being rude but it is so annoying!

NAB is practicing direct debit fraud on the people of Australia, stated in the recent RC into Banking NAB is also bribing customers accountants to achieve this. To detect Direct Debit Fraud you must apply the process called Audit of Accounts to your bank statements. You tally the number of transactions not the monetary amounts. NAB was also fully aware of this process for 5 years yet did not address it once. Qualifying evidence they do not fix anything. There has been an 80% increase in Direct Debit Fraud in the last 5 years according to the AFP website. People need to be made aware they can remove your payments from your facility which causes the facility to rupture and be foreclosed on.

Very disappointed with the service !!! Nab has provided me!! wasted my whole one week!!! I have been their customer for 25 years with 4 of my properties, they have all been paid off and the loan has been close off!!! I have only asked for 50 thousand dollars to withdrawal on my apptment, a female home loan specialists in the knox branch said"I spend more than I'm earning!!! That is my problem as long as the payments have all this time have been paid off!!! Now I have refinanced with ANZ they approved my loan instantly with 283000 dollars I was very pleased but only need 50 thousand! Please dont waste your time with NAB and move on to another!!!

We have applied for a construction and still waiting after 8 weeks. They approved a 95% loan then came back after 6 weeks to say no we need another $15,000. So we got the $ 15K within 2 days and still waiting 2 weeks later. Why the hell is it taking so long???? Our builder should of started 8 weeks ago.

I think people don't write reviews when they have positive experiences, hence this page is full of negative reviews, which I have no doubt about as no business is perfect. And when I applied for home loan with Nab and read these reviews I was worried.
But my experience with Nab has been excellent, there were no issues. Whole process was smooth and timely.

avoid this home loan. Documents were asking one after another. It has been 4 weeks and they said they let us know in 2 days when we first contact them for the loan and nothing was happening, no proper communication. We regret of choosing NAB. So So disappointed.

It was poor service by NAB. Asked two extra documents and declined with FB income serving claim. The house was done contracted but declined for different unexpected reason.
Feeling bad.

Home loan fixed interest rate ended which converted to variable. Paying higher interest at the moment. They're making me jump through hoops to get a new low at a fixed rate. NAB is happy to keep me on a higher interest rate. Need to submit new documents to get on the lower fixed rate. What a joke. Will be taking my business elsewhere with a lower fixed rate.

Customer service does not keep on top of application process. Making me wait months on end to get the loan approved. Very difficult to deal with.

NAB give me pre approval then they decline when come to final approval NAB hold me three months and come with loan decline.

I have Nab a loan that I applied with through Nab. constantly not in touch with me. Unable to provide details and constantly had me chasing them rather than the other way around. I stupidly was lured with low interest rates but they even sneak in fees they were meant to have waived for me. They are horrible!

Most Pathetic, unreliable, unprofessional, time waster I have found NAB home loan specialists (Leo) who I was told one of the seniors but I found him not more than a very immature who specialises in nothing but to harm NAB’s already troubled reputation. Took my 4 weeks when I have provided every single document again and again and he end up closing my application without my consent when asked for an update. Shame on you Leo.

I am trying to get formal approval right now and it is time critical I have provided all the documents needed and was pre approved, yet they have continued to ask for more documents that I have already provided.
Waiting to be gazumped...

Applied for Construction loan by the broker. It took 3 weeks to get a conditional letter and 4 weeks to get an unconditional letter. Despite of providing all documents during submission again asked for the same doc twice.

LACC posted a week ago still didn't receive. All this paperwork could be sent by email to faster the process.

Due to their slow process, my construction price increased 3% up now.

Will re-finance as soon as 2 year period end. Never ever again NAB