NAB Home Loans

We applied with NAB through our broker for a home loan. We are first home buyers. We had conditional approval, they had 3 weeks before finance was due on the property and they missed that deadline. Then we were told through our broker that it would be another 3 weeks before we'd hear anything, which would be past settlement date. We are in the process in applying with another bank. Stay away from this bank like the plague. They'll cause unwarranted stress.

Never bank with NAB, especially home loan and Credit Cards. The staff do not know how to treat customers. I am desperately looking my contract tenure be over so that I can switch it to another bank. Please listen to other people and avoid NAB.

worked with them for 3 weeks while i had a deposit on land and build, they had all document's needed and appoved my finance to at the last minutes before settlement to tell me the credit team would not allow spit construction loans any more.. i could possibly lose my deposit and house.. and they dont care why would they not say this at the start so i could find another lender rather then drag me around for 3 week and possibly cost me everything.. horrible

This must be Australians worse bank ever! Highly offensive staff with scripted dialogues, no common sense and general inability to assist with any issues.

I am so glad that I have refinanced all my mortgages and banking with another bank. I have also moved all my business banking to Westpac and I have never been happier.

NAB is like a dinosaur with their technology and processes. At least I have learnt my lesson to never bank with NAB and I encourage all others to ditch this awful bank and refinance with another bank so you can actually enjoy your money.

Just come off the phone from the home loan retention team with J.... Got treated like an idiot and basically was like a sales call, wanting me to do more business with them and channel more their way. I wanted to give them an opportunity to do something about my rate. Obviously NAB does not need customers. You lost me as a customer after the experience with your just about insulting Team Member
BYE BYE

Interest rates have gone down, rang NAB to get a better rate, spent 45 minutes waiting to speak to someone to be told they will not reduce my rate. They could of told me when they were going to transfer me for the 45 minute wait that I was wasting my time thinking they would reduce the rate.

That was a worst experience ever in our life.They gave us a conditional approval with highest rate and finally declined our application in the due date avoiding go for another provider.We lost our $31000 .Stay away from these liars.Very disappointed.

Update
They resolved issue up to my satisfaction this is called turn the customer perception!

3 years of good deed what I had with bank (moved from another bank) tattered with in seconds due to Extremely poor customer service. Credit of that goes to REDSTAR CONSTRN LOAN team. I would not even close near by to that street where this banks is.
One star because there is no option less then that.

Diasppointed to say I am on verge of losing my home which I just got the keys this morning and have to sell it if bank continue with their dirty deeds.

Terrible customer service. The rates are not competitive and they will bully you into keeping your loan with NAB when you call to negotiate your interest. Really high annual fees ($395) and I still have no idea what the annual fee covers.

I had a fixed rate and once the fixed period ended the interest rate switched to a very high variable rate. I pay on time with a good credit rating yet they treat you like your loan is subprime. Look elsewhere before taking out a loan and do not trust a Mortgage Broker who recommends NAB.

The worst you will get. The most unorganised bunch. Their lending team have no competence or sense of urgency. Initial draw-down payment was delayed for weeks. They kept asking for documents we had already sent.

Our broker applied for the home loan with nab and it was a terrible experience for us. They gave us pre-approval with no specific condition. We looked for the property based on the loan amount they mentioned in the letter. However, after we payed 0.25% of the home price to the agent, we waited for two weeks to get the loan and at the end, the bank rejected our application. The reason was my husband ABN that they knew at the beginning. Nothing changed in two weeks. They just wasted our time with two little kids traveling 3 hours every week for inspection and back.
They don't care

First home. Start up to this very day it has been easy. All my questions answered, set up smooth, maintaining loan simple due to set up process. Alot of advice given. Some taken, some ignored.

I havent got a home loan with NAB nor would I ever!! Currently have an everyday account with them and EVERY SINGLE TIME I go into the branch for whatever reason I get the same Home Loan speech and I dont like being rude but it is so annoying!

NAB is practicing direct debit fraud on the people of Australia, stated in the recent RC into Banking NAB is also bribing customers accountants to achieve this. To detect Direct Debit Fraud you must apply the process called Audit of Accounts to your bank statements. You tally the number of transactions not the monetary amounts. NAB was also fully aware of this process for 5 years yet did not address it once. Qualifying evidence they do not fix anything. There has been an 80% increase in Direct Debit Fraud in the last 5 years according to the AFP website. People need to be made aware they can remove your payments from your facility which causes the facility to rupture and be foreclosed on.

Very disappointed with the service !!! Nab has provided me!! wasted my whole one week!!! I have been their customer for 25 years with 4 of my properties, they have all been paid off and the loan has been close off!!! I have only asked for 50 thousand dollars to withdrawal on my apptment, a female home loan specialists in the knox branch said"I spend more than I'm earning!!! That is my problem as long as the payments have all this time have been paid off!!! Now I have refinanced with ANZ they approved my loan instantly with 283000 dollars I was very pleased but only need 50 thousand! Please dont waste your time with NAB and move on to another!!!