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Reviews

2.9

64 reviews
5
(28)
4
(3)
3
(0)
2
(3)
1
(30)
  • Product Quality
    3.3 (9)
  • Return Claim MadeYes (0) · No (11)
  • Customer Service
    3.3 (10)
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Tay

TaySydney, NSW

Amazing

published

My experience with Nirvana has been nothing but positive. Everyone has been extremely lovely, however the stand out for me has been Hayom. I have received 5 treatments of laser hair removal and Hayom is by far the most thorough which has left me with the best results. She is also great with conversation and makes it a really comfortable experience . I could not recommend the treatment and Hayom more.

Customer Service
Product Quality
Return Claim MadeNo
Date PurchasedSeptember 2022
Store LocationMiranda
See all answers
1 comment
Nirvana Beauty
Nirvana BeautyNirvana Beauty

Thank you for your feedback. Hayom will be thrilled with your positive review

Kaz

KazSydney, NSW

  • 2 reviews

NEVER AGAIN

published

Bad experience, not friendly, freezing room, bright lights, no calming music, tiny bed so could not flatten my legs. The quickest express facial I have had in my life. Cluttered tiny room. To not implicate other salons, this one was at Eastgardens.



Return Claim MadeNo
2 comments
Nirvana Beauty
Nirvana BeautyNirvana Beauty

Hi Kaz,

we cannot find a record of you in our system and can you please provide us with a copy of receipt or more information as to the exact date you visited use, to [email protected]

Kaz
Kaz
Julie

Julie

  • 4 reviews

Great service

published

I’ve had a great experience in Nirvana Beauty Miranda, very professional therapist Maha really qualified laser therapist and treats her customers with dignity I highly recommend this clinic very professional.

Customer Service
Product Quality
Return Claim MadeNo
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Fantastic Results

published

I had 5 sessions of MM slim treatment on my stomach and am so happy with the results.
My stomach is so much firmer and tighter. I feel that it has strengthened my core and boosted my confidence.
I recommend this treatment 100%. Could not be more satisfied with the results.
Thank you so much Nirvana Beauty for your fantastic service.
Highly recommend this place.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMiranda
See all answers
Jac cav

Jac cavSydney, NSW

  • 2 reviews

Horrible! Dont waste your money.

published

Dont waste your money at nirvana, especially the prepaid treatments. The text message reminders arent sent so if you accidentally miss just one appointment your prepaid payment is forfeited with no credit transfer (yes just one-talk about repeat business!). Treatments are a total waste of time with no results and the therapists (if you can call them that) are more worried about selling product and getting you to fill in the questionnaire (that they dont even read) than they are actually doing your treatments. Also, dont question anything youll be referred to head office with no reply and made to feel like a horrible person! Disgusting customer service.

Customer Service
Product Quality
Store LocationMiranda
3 comments
Nirvana Beauty
Nirvana BeautyNirvana Beauty
Jac cav
Jac cav
Nirvana Beauty
Nirvana BeautyNirvana Beauty

Hi Jac,

Sorry we haven't received any email form you. Please email us again to [email protected] so we can investigate further

Isabella

IsabellaSydney Surrounds, NSW

The worst facial I have ever had!

published
3 comments
Nirvana Beauty
Nirvana BeautyNirvana Beauty
Isabella
Isabella
Nirvana Beauty
Nirvana BeautyNirvana Beauty

Dear Isabella

Can you email us at [email protected] so we may investigate and assist you. Please address email to Leah

Becca

Becca

  • 3 reviews
  • 4 likes

Average

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBurwood
See all answers

Terrible and unethical.

published
Customer Service
Product Quality
Return Claim MadeNo
Date PurchasedJanuary 2022
Store LocationMiranda
See all answers
1 comment
Nirvana Beauty
Nirvana BeautyNirvana Beauty
Reem

ReemSydney, NSW

I’m so glad that I discovered nirvana beauty

published

It’s been two years since going to nirvana beauty after my friends had recommended it, I had my full body laser done and I’ve never felt happier highly recommend it

Customer Service
Product Quality
Return Claim MadeNo
Date PurchasedApril 2022
Store LocationMiranda
See all answers
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Susana lukic

Susana lukicSydney, NSW

  • 5 reviews

Poor service and bad communication

published
Customer Service
Return Claim MadeNo
Store LocationEastgardens
2 comments
Nirvana Beauty
Nirvana BeautyNirvana Beauty

Hi Susana,

Sorry to hear this. if you have any issues or concerns please email [email protected]

Susana lukic
Susana lukic

No thanks

Leah .s

Leah .sSydney, NSW

Amazing staff and service :)

published

I have been going to nirvana beauty laser clinics miranda for 8 years now and they have been absoloutely amazing, professional, knowledgeable and friendly. Ive never had a problem with them they are always make you fewl relaxed and at home and they are always 100% spot on with thwir treatments and have all the answers to questions you may have. I wouls recommend nirvana beauty laser clinics to anyone! I even got all my friends going there they all love it to male or female!!!

Customer Service
Product Quality
Return Claim MadeNo
Date PurchasedMay 2022
Store LocationMiranda westfields
See all answers

Beware

published

Be very careful if you get Laser treatment at their Miranda Store they cause damage and the store and company are not interested in you after they have your money nor do they care about the damage that is done to your skin
I would not recommend Nirvana Beauty Clinics to anyone

Customer Service
Product Quality
Return Claim MadeNo
Date PurchasedJanuary 2022
Store LocationMiranda
See all answers
1 comment
Nirvana Beauty
Nirvana BeautyNirvana Beauty

Hi,
Would you please email us your complaint to [email protected], so we can investigate further for you?
thanks

Trish M

Trish MNSW, 2229

  • 2 reviews
  • 2 likes

Disgusted

published

My granddaughter just went to have her eyebrows waxed at Miranda by Susan. She left the salon in tears without having this done as the operator Susan told her how bad her skin was and all the products she was using were wrong. I have spent thousands of dollars at beauty clinics and medical practitioners for her with her problem skin and she is very diligent with her cleanliness and morning and evening reviews. All she wanted was her eyebrows waxed and not one of your so called beauticians to tell her how bad her skin is when she already knows, has tried endlessly to fix the problem, and is extremely aware of what she need to do. This woman really needs to practice being non-judgmental before she hurts any other 20 year old.

Return Claim MadeNo
M Taleb

M TalebSydney

Luxury and professionalism in one place!

published

I have been coming routinely for laser and facial treatments for several years. Staff is super professional and knowledgeable. I am always treated with lots of care. Couldn’t imagine going anywhere else!!

KG2966

KG2966

  • 2 reviews
  • 1 like

Terrible experience

published

Cosmetic injector left me badly bruised up my face and very uneven duck lips, even worse after so called correction. Now I’m left with numbness and the right side of lips ....and this is a week later.

Don’t get sucked into cheap fillers like I did with this place .

8 comments
Nirvana Beauty
Nirvana BeautyNirvana Beauty
KG2966
KG2966

Well....I've had to have it dissolved at a reputable clinic...They noted that the filler was all messed up and incorrectly place, they numbness I was experiencing was due to blood flow loss of poorly place filler.

Nirvana Beauty
Nirvana BeautyNirvana Beauty
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Lisa

LisaSydney

  • 2 reviews

So unhappy...

published
1 comment
Nirvana Beauty
Nirvana BeautyNirvana Beauty

Hi Lisa,
We are very sorry to hear about the experience you had at our store. Please contact us at [email protected] to follow up this issue and resolve it.
Kind regards,
Nirvana Beauty

Leah S

Leah SSydney

I was in heaven being pampered like a princess! You have to try this place!!!

published

Like my laser treatment

published

Went to Burwood store treatment was performed professionaly. Joanna who treatment was very friendly did the treatment without any waiting time. Which is good when you are in a rush.

Rushed facial

published

I booked in for a hydration facial for 45 mins back in July 2018. I got in at 3:25pm and was asked to fill in a form. I finished it and didn't get ushered into a room till around 3:35pm. I had a mini consultation in the room till 3:45pm then the facial started but i finished at 4:05pm. Got dressed and was out at 4:15pm Barely the 45mins facial I booked for. I have been to the Miranda branch a few years back but sad to say, I won't be coming back. They have tried giving me another facial which up to this day, I have not taken up.

2 comments
Nirvana Beauty
Nirvana BeautyNirvana Beauty

Hi. sorry to hear this. Can you please email [email protected] so we can investigate further and address with therapist responsible, thanks

Jax
Jax

Hi you already did. Thanks

Deepika

DeepikaSydney

Bad customer service

published

The staff at Burwood did not notify me at the time of booking my next appointment that my 12 months will expire and instead they booked my appointment outside 12 months and then later charged me for the session. When I questioned them, I was told their system is not equipped with facility rather they expect me to remember exact date when I signed up and count 12 months from the date. The Manager convinced me to sign up for another 4 sessions if I don't want to be charged. What an apathetic customer service. Another staff was literally standing laughing at the back. No consideration of customers. I end up paying money for the session but definitely not going back to them. I am sure there is no policy that stated to rip off the clients.

2 comments
Nirvana Beauty
Nirvana BeautyNirvana Beauty

Dear Deepika

Please email us on [email protected] in order we investigate and assist you further.

Deepika
Deepika

It has been 3 months since I have provided my details and did not hear back from you about your investigation.

Page 1 of 4

Questions & Answers

Tv92

Tv92asked

Physical store

Hi There,

Just after anyone's feedback on receiving lip fillers at the Miranda Store, as its my first time receiving them and im incredibly nervous so want to make sure i have all my info in order and have my mind slightly put at ease?

Thankyou

2 answers
KG2966
KG2966

Avoid at all costs !!! I’ve to the ED twice this week, and off work again today to have an ultrasound to check blood flow and nerve damage..they posting incorrect pictures of me on my review.

Nirvana Beauty
Nirvana BeautyNirvana Beauty

Hi!

We understand your nervous, so our friendly staff will reassure you when you come in to our store! We have lots of cosmetic injectable photos and information on our Instagram: https://www.instagram.com/nirvanabeautylaserclinics/?hl=en
or check out our website, on our cosmetic injectable page, giving you all the information you need to help make you feel comfortable with getting this treatment! https://nirvanabeauty.com.au/cosmetic-injectables/cosmetic-injectables/

Hope this helps!
Kind Regards,
Nirvana Beauty

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