It has taken months for me to progress a not-at-fault car insurance claim. At various points in the process I have been informed that NRMA has revalued the car without my agreement, lost the location of the vehicle following the accident (leaving me to find which repairer the car had gone to), ignored phone calls and emails for weeks at a time and refused to provide a temporary replacement vehicle - despite my policy entitling me to one. In my unpleasant experience, the company is focused purely on short-term profits at your expense.

STAY AWAY! It’s an extremely Unethical Company! You cannot imagine how despicable the company value is. I used my comprehensive cover to fix a small scratch for my car, the cover premium increased by about $500 the next year.

Pathetic joke of an insurance company.
Terrible communication, don't bother to call or update when they should or say they will.
Leave their customers of 30+ years in car - less for over 3 weeks and counting.
Will not cover a hire car in the interim.
Utterly appalled with this service.

I’ve been with NRMA for 13 years. This year my premium increased by almost $600. I’ve not been in an accident and made no changes to my policy. When I called to ask why the premium had increased, the customer service rep was not able to provide any clarity. She was more than happy for me to switch to another insurer and made very little attempt to try keep me as a customer. Loyalty means nothing to this company. I will be switching to another insurer.

Was put with NRMA in my new car purchase in 2016. Every year the premium increased then when I enquired about the NO claims bonus, I was told that I was getting the NO claims bonus already even though my premiums kept on going - nothing but UP& UP& UP.

Very very bad bad bad
Never want to NRMA
They make us happy they only can make poool or make money
In first day they always saying don’t worry we will pay or fix your car end of the day showing real face

I opened a claim on 06th of April and since then I've been calling and enquiring about my motorcycle and why it was taking so long. Wednesday 08th of April, I called and was informed that the assessment was with the assessor and someone would call me in 24/48h (today is 21st and I’m still waiting for this call).
I called again on 15th and was told that the assessment went to the wrong department. It's been more than two weeks and I still don't know what's going on.
NRMA has the worst customer service ever. I'm so disappointed.

Another year and no one could match them again, changed to agreed and to suit our needs and beat all quotes through direct quote and comparative websites.

Quality Insurance product with plenty of extras, recommend.

Car was damaged in hale Storm in January. Still not repaired and estimated to take six weeks to repair minor damage maybe in May. Asked to have second claim repaired at same time. Refused. Attempted to call to discuss on many occasions. Never called back. Renewal premium $300 more than competitors despite no at fault claims in over 30 years. Worst service I have ever experienced.

I was shocked to have my elderly father complain to me that insurance for his car is so expensive upon checking his policy found that he was paying an exorbitant amount for car insurance $2,300 upon doing a check online I have purchased a policy with QBE exactly matching the NRMA policy for $1,100 how can you explain doing this to a 67 year old man who has been with NRMA for 35 years. I will now make sure that all his policies with NRMA are cancelled.. 1 down 3 to go

I was involved in a accident on 9/11/19 a unlicensed driver run into the rear of my car and boat l was towing at the time the other driver did a u turn and ran away putting me in hospital and a smash boat and motor the police report was received by the nrma in early February so far l have contacted the nrma by phone email and the nrma app there response so far has been nil not one attempt to contact me thanks for nothing l have comprehensive green slip and road service stop telling us all what tree hugging great company you are and do your job for you clients our you will lose them and who will pay for the monotonous ad's

My customers service operator, Mandy, was 100% amazing! I have never had better service anywhere. She saved me over $200. And such a lovely lady too!

Now to make up the required 30 words!

We are disgusted at the way we've been treated, particularly now, our phones and other items were damaged through a lightning storm in Feb and they still don't give us a response/resolution, my husband and I have health conditions and cannot communicate with health providers or specialist. We depend on friends or families to lend us old phones but have to return them or don't work at all.
We feel they don't care about us and have left us totally uncommunicated in case we need urgent medical treatment.

NRMA Business Insurance has differed insurance premiums for 2 months but NRMA Car insurance suggested to change policy from comprehensive to 3rd party without any other assistance.
Help us now

Completely lost faith in NRMA car insurance. They have caused a year of stress, anxiety and depression and after 2 attempts at repair they still have not done an acceptable job. Do not EVER use their authorised repairers - I cannot emphasise this strongly enough. If you do, get your car inspected by an independent body following any repairs. I will be taking the matter further. I do not want a response from whoever manages these reviews - i've been through it all before and quite simply had enough.