I am an old pensioner I made a mistake by buying my CTP insurance from QBE and another from NRMA in July 2022 when I realise my mistake I quickly emailed NRMA to cancel the CTP with the reason, checked with Services nsw and was told they used the QBE and refunded the money to NRMA, I emailed NRMA Several times they have refused to refund my money.
Regards
Colin

So happy with how quick and easy it was to organise a new policy over the phone especially during this difficult time in Australia. The girl went above and beyond to find out all information for me. Thank you.

Poor poor customer service. QBE are offering a better and cheaper CTP..NRMA did not want to match the price even though Ive been a customer for 8 years! The NRMA customer service person was laughing at me over the phone and continued to say that he respected my choice to move to QBE, which included moving my comprehensive and home content insurance. NRMA are a joke!

Its already 25 mins and i am still waiting for them to pick my phone. Lets hope they will pick up today. Gonna post screenshot in every 30 mins. Cheers!!!

I lodged the claim a month ago the driver at fault is insured with NRMA he did took the responsibility for that incident but NRMA didn’t got me any status till now and didn’t repaired my car, during a call they keep me on hold for so long and do not respond to a call...having worse experience with them

Disgusting service 20 days renting a car from my own pocket to go work and more then 10 calls one hour each call different days, different time and guess what still no answer claim and quotation done at nrma request second day after the accident at their approved smash repairs shop but 15 days till now I don't know what to do keep renting car, are they going to pay me for the rent, are they going to fix my car or they going to pay me as cash settlement so i know what to do next!!!? . until they answer me I will let you know

I was involved three months ago in a car accident, since then no body has called me even if the claim fee was paid the same day. I called several times with no answers, only yesterday I've been at the phone for 3 hours in a row. My issue should be an easy thing, since someone dropped my bike while it was still in a parking. To sum up, in 3 months no inspection, no contact, no answer and my bike is still damaged.

Without a doubt the worst Insurance company I have ever had the displeasure of associating with. You will NOT ever speak to an Australian person from the claims department which leads to often confusion and misunderstandings when discussing a claim. NRMA are sneaky with the wording on their policy disclosure statement and they will catch you out on a technicality where it can save them money. I've also never spent so long on hold in my entire life, I wish I could get all that time back. They find the most inconvenient times to return your calls (When and if they ever do end up getting around to it). If I could go back and choose a different insurance company I 100% would. AVOID AT ALL COSTS.

Above says it all, no call back feature available. Just sit and wait. Thanks NRMA. doing a great job, not. And if you valued my time like you say you do on repeat every 20 seconds you would do something about it.

Worst company ever to deal with, nightmare, never again. Going against their own clients, always 40 minutes wait time on phone, have no clue when you ask them and five misleading informatikn for months!!

Stalling tactics, delaying tactics and no customer service I would like a senate inquiry into NRMA,s behaviour if anyone agrees maybe you can talk to your local and federal member