NRMA Car Insurance Questions & Answers

Just picked my car up from a NRMA preferred repairer. Being night time I couldn't inspect the repairs properly... however once home, I noted there to be a lot of white marks & light scratches. When inspecting the interior I was horrified and extremely upset to find my rear leather seat had been cut & torn off from around the seatbelt clasp!!!!

Prior to leaving I found the bonnet/front grill/wheel surrounds covered in baked-on insects and the odometer was a lot higher & more fuel in the tank (at least 15 ltr) than when dropping-off. The repairer fobbed me off when questioning the insects and suggested I pay them another $650 to clean my car.

Both the repairer & NRMA failed to keep me in the loop as far as progression of repair, completion time was extended 3 times & it took 28 days to repair a simple, not-at-fault, rear-ending. I was also getting them to do a private ($400) touch-up on a scratch.

My car is only 3yrs old, low milage, garaged and well cared for. I'm the only driver and pay a very high premium. This is my first claim with NRMA, as the car was previously insured with another company.
What should I do?

No fault driving accident with other uninsured driver for thirds party property damage only if I lodge claims I need to pay access money or not?

Wanting to find out if veteran,vintage classics insurance for Francis Grech policy no:VVC563912391has been paid for 2020

Hi,
My car was damaged in an accident. Its been two weeks that the repairer has the car, tried calling NRMA they said call repairer. So I called the repairer and they said we have sent the quotes/information to Insurer and NRMA will decide to repair or to write-off. I Don't even know if they are going to repair or write it off. What can I actually do because without a car it's very hard to move around with three kids. If they are going to repair how long would they take.

Hi, my car was written off this week from the hail storm, I have received my total loss letter and provided my bank details for the settlement. How long does it take for the payment to be approved and for me to receive the settlement payment?
Thanks

Hi
My car was damaged by hail and I don't know how long you will take to get it assessed. Below is my premium, can you please confirm if I will have a hire car during the assessment.
Kind regards
Eddy

YOUR PREMIUM
Please refer to the Premium Excess and Discounts guide
for further information about how we determine your
premium and excesses that may be payable at claim time.
The following provides a breakdown of how your premium
is calculated.
Premium including 60% No Claim Bonus $1,002.74
Plus No Claim Bonus Protection $30.08
Plus Hire car option $55.00
Plus Windscreen option $55.00
Premium including options $1,142.82
Less 17.5% Loyalty Discount $199.99
Plus Government charges $146.14
Total premium $1,088.97

My car has been written off because of hail damage, can I buy it back off NRMA?

I got repairs done in 2009 for a smash I wasn’t at fault in
Repaired all good by an Nrma repairer
The door that was replaced with a second hand 1 and now has rust coming out on it (still have docket to show this) is this covered by lifetime warranty of work
The car was 6yrs old at the time i bought it new and still have it.
No rust anywhere else in vehicle as it was rust treated, except the secondhand door

Hi my car was picked up today to take to the storage place to be assessed how long does it take for my car to be assessed by assessor

My car was damaged in the January hail storm in Canberra. My appointment to have it assessed at Hume isn't until mid-March. The windscreen repair was done last week (as part of the claim). Does my comprehensive policy cover me to drive the vehicle while I wait for it to be assessed? There are dents on every panel (many dents but all the doors shut properly and none of the other windows are damaged), one mirror cover is missing (but the mirror is still intact and working) and one rear tail light cover is broken (taillight still works though).

Am I covered for anything that happens between now and when the car is assessed for the hail damage? I live out of town and am really struggling without a car. Thank you

I also have a Canberra hail damaged car. 100s of dents, but minimal plastic breakage, all repairable. 10 year old car so I'm assuming it will be a repairable write-off. The car is still road-worthy and I am driving it regularly.

I booked a claim via the website, and am due for inspection on Wed 12th.

I like the car, and am not concerned about the cosmetics of it, so would like to keep it.

I have been ringing NRMA to find out whether I can get the car back at all. After 4 long on-hold sessions, I finally got through 10 minutes ago after a 1 1/2 hour wait.

To be told that if the car is written off, it will be a Statutory Write Off if it is uneconomic to repair it. And that NRMA do not have an option to recover the vehicle as part of the claim. I was told I could wait until it came up for auction and buy it back.

My question is, why would it be made a Statutory Write Off, and not a Repairable Write Off? I know NSW has stupid rules about everything being Statutory, but even they have exceptions for pure hail damage, afaik. And this is a Canberra vehicle, so doesn't come under NSW rules.

And my opinion on the response times for calls etc. I don't expect the company to have hundreds of staff on hand, just in case there is a disaster. Do you want to pay their salaries through your premiums for all time they spend sitting around when there is no disaster?

Cheers
Pete

My car was damaged in the Canberra hailstorm. I was directed (by NRMA) to use the NRMA site to make a booking for my car to be assessed by the assigned repairers Bears Group 3 who were supposed to contact me to tell me where the assessment would take place. That booking is for Thursday 6 Feb at 3.00pm and since I haven't had any contact from Bears I have no idea where to take the car. A story in the Canberra Times indicated that it might be somewhere in Hume, ACT, but no address given.

The time is getting short can someone please help me?

[Personal Details Removed]

I just did an assessment of my car and I have the Full insurance plus and they told me that the car is repairable. but if I wanted to still drive my car and live with the dent due to the hail storm can I get a compensation Cash instead

Hello,
If my car gets written off because of cosmetic damage caused by hail, but it is still roadworthy, can I a) buy the car directly back off NRMA and b) is it still able to be registered in the ACT (and if so, are there processes I must go through to do it?)
I really like the car and don't really want to lose it over 12 golf ball dents on the roof...

Hi NRMA,

I'm thinking of switching to you from allianz given their poor communication against my recent hail claim. Question: How do you derive 'market value' for cars that are insured under comprehensive market value? Thanks!

We have had car insurance with NRMA Insurance for close to 40 years and only had one claim about 20 years ago when a car was stolen. We received full payment of the insurance valuation of the car within a week.

We currently have friends who are checking around different companies for car insurance renewal and they have asked the following question:
* Would they be covered for mice damage to a car?

As we have never had this problem, we are wondering if anyone can respond to this question.
Thanks.

My car was hail damaged earlier this year but is still drivable. Do NRMA do cash settlement for the damages if I am happy to drive with the cosmetic damages

Id like to know how long insurance assessors take to approve repairs?

Question about resale of flood affected vehicle.. I had extensive problems with my Navara after it was flooded and "repaired" by NRMA. After years of repairs i sold the vehicle. The new owner has contacted me regarding electrical and fuel issues that plagued the vehicle after your repaired it whilst I owned it.

Do lifetime repairs cover sold vehicles?
Will NRMA assess the vehicle?
If found to be flood related, woud it be repaired by NRMA?

can i get a car if mine is being repaired