NRMA Car Insurance (page 2 of 10)

This is the worst insurance i have ever dealt with, i had my father on the phone in a merged call and they still did not accept his validation. My dad's English is not the best and i was helping him with the model of the car and the lady was so unprofessional and she went back to her manager to see if she can accept this validation. She came back to me and told me that i need to give my dad all the details of the car off the phone and then ring back and so he can answer correctly. I told her i am with him on the phone and on a recorded line. Stay away !

Im a mum of 6kids i was in isolation from the 6th of dec to 3rd of jan my car run out of rego they still would help me put 6mts rego on my car as i was told by rms that they can help they just dont want to help u

Disgraced at HBF for transferring us with no approval by me. called them for a simple claim & in 30 minutes, got passed around to 3 different people who not only had English barriers, they kept of passing me around and had to explain myself 3 times with no resolution at the end!

I have comprehensive car insurance with NRMA that includes windscreen cover. Unfortunately, a rock struck my windscreen on the freeway. The car was only 4 months old. NRMA tried to refer me to a generic windscreen repairer when new cars are entitled to original replacement by the manufacturer. After agreeing to reimburse me to use the manufacturer for the repair, they have still not reimbursed me 6 weeks after I submitted the receipt...

Hi got into an accident not my fault and file a claim the consultant told me i am eligible for hire car after reviewing everything so i gave my car to repairer they told me i am not entitled to hire car and i have to pay. After 5 weeks now i am still waiting for my car and its getting really hard for me.

I got into motorbike accident, other driver's 100% fault. Nrma making my life hard. They keep cutting my payment for no reason. I gave them latest and most recently certificate but they still pay me half. I rang them and they have no idea why and told me I had to wait til next week. This is a joke! They mentally abusing me big time!

Our family recently renewed our CTP and insurance with NRMA, the quote was the most comprehensive quote and inclusions for the best price. The only thing I have been disappointed with is nrma roadside assistance, which was a tad misleading with what was included.

NRMA offered a trial offer to me for 6 months and upon accepting it, the card was charged much more though and upon calling them up (and waiting 25 minutes before being able to speak to a human) they insisted they don't know how it could have happened and also that I also should have read all their small print as in the small print was apparently a contract insisted on me. AVOID.

My elderly father got stranded far from home and in the rain. I called nrma to help worried & they did a one off tow under my policy to help! At no cost & just to help as he Does not have roadside.

Definitely great value... easy to setup.

I lodged a claim for my windscreen, and it was replaced quickly by O'brien.

I have been insured for the last 5 years.

Great experience with roadside service.

Annoying NRMA Whistling Commercial is very annoying ear piercing vile it makes me walk past to their competitors.
Who would pay for a creepy Whistler to advertise a product when it has the opposite effect.

My new car was hail damaged mid October and I commenced a claim process with NRMA the next day. The place they sent me to for an assessment of the damage looked quite dodgy and were difficult to contact. I have also had several garbled conversations with heavily accented people at a Filipino call centre. I recently received an email from NRMA saying the hail repair place would contact me - but nothing so far. Very surprised at such poor service from NRMA. We have three cars insured with NRMA and i think i will take my business elsewhere.

I am with NRMA for two months.

Recently, I broke one of the windows of my van and was covered for it (fortunately took the option).

I lodge a claim through a phone call (waited more or less 20 minutes to have someone over the line), and on the same day, I got contacted to fix my screen by one of their partners, and was fully covered.

So far, great reactivity and support!

I have been a member with NRMA for 35 years. I have over 4,000 shares in IAG and have 2 cars FULLY insured and House+Contents. I rang 132 132 for a quote for Green slip. was transferred to the Philippines. NOT Australia. My youngest son is 26.1/2 years old.
the quote from NRMA is $546.38 with NO Demerit points.
QBE quote is $311.63 and the minimal is 23 years old.
I will be selling my shares in IAG as soon as the market returns the loss. And I will be CLOSING ALL my dealings with NRMA & IAG
WHAT has happened with this GREAT AUSTRALIAN BRAND. Please ppl BEWARE

I have been an NRMA Insurance customer for 53years. My recent experience has taught me that they do not know what GOOD service is. For 3weeks I have been on a merrygoround and unable to get a refund of an excess I was forced to pay to claim my car AFTER repairs caused by a minor accident, NOT MY FAULT. I claimed via online, provided all the information of the driver 'at fault' received a text message to that fact. Booked my car in...3days for repairs, on picking my car up the NRMA had changed my profile to 'at fault'...they didnt have any info ...

Almost 2 months and they still have not reimbursed me. I was always under the assumption that the processes in NRMA are fast and efficient. The customer service agents are polite though but the reimbursement timeline is too long. I first lodged my claim last October 14 and not it is almost 2 months now. I do connect with the customer service every week to follow-up. I think I am going to switch now to another insurance provider. There are no calls, no updates, whatsoever. I think I received an update only 2x during the entire process.

6 months on they still haven’t reimbursed me for new baby seat after crash. Not impressed, especially after the lady said it will be processed over the phone. $500 I’m waiting on.

Firstly, I want to say the customer service team are really nice but the person who really do accessing is horrible.

I lodged a claim about hail damage around beginning of Nov, I checked the repairer listed in the NRMA system, one is located in Hornsby, which is really far from me, and the other one is located in Mt Druitt, but it’s Google review is extremely low. So after I discussed with one of my friends who lives nearby and running a very reputed car repair company, he said he can help me to get it fixed and he can claim from NRMA.

As I...

Best in their customer service. Perfect for car insurance. I personally have been using from 15 years and have 3 insurance at the moment and they never let me down.

I have been a member of NRMA now for over 25 years and have numerous policies currently with them being 3 comprehensive car insurance policies, 3 car and 1 motorcycle roadside assistance, and a house and contents policy. One of our vehicles was involved in a small car accident with minimal damage (as can be seen in the pictures below) and it was sent to one of their so called 'preferred repairers' being Camden Smash and Restoration at Smeaton Grange. On Monday they did a 'drive by' assessment of my car whilst on the back of the tow truck and se...

I have had NRMA insurance for about 20 years without any problems. I re-insured with them on returning from WA. After a small scrape I had to take my car to one of their centralised service centres at Alexandria, which was not convenient to where I lived. The needed 1-2 weeks to repair the paint scrape. During this time I had to go without a car ( a paint scrape - you would think a small job that may take a day at most). I collected my car after some confusion about when it would be ready, which was annoying because I had to get someone to driv...

Seems their system is failing to keep up with the current market.
I'd have to insure a car for 7- 8K less than actual "market" price.
No modifications or anything special.

Shame they picked up the phone quickly and were nice enough.

If you pay for one year upfront and sell your car after say 3 months, you will get nothing back for the insurance. That is a violation of consumer rights and should not be allowed. Consumer rights are slowly going down the drain and nobody cares. Let's start to turn this trend around back in our favour. Don't engage these companies.

Told us a decision would be made 3-5 business days after claim took a month. Can’t talk to anyone just get told you’ll get a call back that doesn’t come.

The NRMA consultant I spoke with to get a quote for comprehensive car insurance was very good, but very sadly the insurance amount offered was terrible. I wanted agreed valve on my vz Holden commodore not market value. NRMA were not interested at all. I went to shannons and got a very good deal, a cheaper quote and agreed value on my commodore more than I expected. The NRMA used to be for the motorist, now there just about money and not about customer service for the loyal customers they still have left. There road side assistance is way over priced as well IMHO. The NRMA was not interested in me, now I'm not interested in the NRMA. Goodbye