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NRMA Car Insurance - Comprehensive Plus
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JagSydney, NSW
Worst Provider ever
We made our insurance claim early last year and dropped the car to the repairers, since that day till today it's been a year we still haven't seen our car. Upon follow up they have been sending us back and forth.
Now we are taking them to AFCA.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Never reply E-mail and message
Phone line always busy. Tried to call few times but always failed.Sent them mails plus messages and Never Reply!Maybe the company only contact you when then haven’t get the payment.
1 comment
Care TeamNRMA Insurance
Sorry to hear you have been not been able to get through to someone, or no response from email Mei. Unfortunately the recent global events has affected some of our call centres and digital teams, but ... Read more
our teams are doing their very best to get to all customers over the phone. Please click this link and message us your policy number and more information about what you are enquiring about and we can assist you there. Just let us know you have come from Product Review. ~Mark http://go.nrma.com.au/2kpnEcGSimilar opinion? Write a review on ieatwords.com.au!
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3.8(5,575)Sue RSydney Surrounds, NSW
- 2 reviews
On going issue unresolved
NRMA try to contact them for any thing other than paying a premium
This company has so many tactics to stop the client from communicating with a representative.CUSTOMER SERVICE is locked away behind some type of firewall so the client can not make contact when t
NRMA reports to return a call there is no timeframe even when they say someone will call within 15 minutes
I’m I alone or is this NRMA usual practice.
3 comments
Care TeamNRMA Insurance
Hi Sue, thanks for your review, what area of the business did you need help from? Please contact us via private message on our Facebook page facebook.com/nrmainsurance and we would be happy to assist. ~Kaz
Thank you Kay. Hat I need help with is I have a hire care accessed with 50 long hours of interaction with NRMA the 7 days ends Thursday and my car won’t be ready so I need someone to extend this for t... Read more
he other 7 days The though of trying to get this organised fills me with dread having to go through the same drama as before Is this something you can organise, Regards SusanCare TeamNRMA Insurance
We would be more than happy to escalate this Sue, can you please PM us on Facebook and let us know you're from Product Review by heading to http://go.nrma.com.au/2kpnEcG. ~Natalie
Similar opinion? Write a review on ieatwords.com.au!
Find out how NRMA Car Insurance - Comprehensive Plus compares to other Car Insurance
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Worst insurance I’ve ever had
I started mid 2022 and since then I needed a windscreen replaced and it took them 6 months to actually tell oh all we are waiting for was my rego papers to approve claim, while I drive my car with broken windscreen. Finally on the 2nd of January windscreen got fixed and than 2weeks after windscreen fixed they cancelled my policy without an email, phone call or letter. The only reason I found out that my insurance was cancelled was because on 20th January Canberra had a freak hail storm and I was going to put a claim for my hail damage car, so n...Read more
ow I can’t get my car fixed. NRMA are a branch of stuck up idiots that they no idea what other people go through when they sit behind a little desk. So if you are a stuck up then NRMA IS THE INSURANCE FOR YOU!1 comment
Care TeamNRMA Insurance
Hi Joshua, thanks for your review. It is extremely unlikely for us to just cancel your policy for no reason and no warning. If you'd like me to follow it up then please send us a message on Facebook b... Read more
y heading to - http://go.nrma.com.au/2kpnEcG. ~NatalieSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
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Care TeamNRMA Insurance
Hi Jag, thanks for contacting us about your repair claim, did the repairer say why they still had your car? That sounds like a very long time to have to wait, we would be happy to follow up with claim... Read more
s on your behalf, can you message our Facebook page with your claim number and name so we can help, thank you. https://www.facebook.com/nrmainsurance ~Kaz