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NRMA Car Insurance - Third Party Fire & Theft
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Rogue
- 5 reviews
Appalling / dreadful. You name it
Be prepared to wait to an hour or two. I called NRMA to request a refund for an expense that I incurred during my policy claim period. Today i rang NRMA and waited for 30 minutes only to be cut off. Then I tried to call them again only to be put on hold for another 30 minutes. On a nutshell, avoid this insurance company like a plague. If there's another word worse than terrible to describe this company, then NRMA fits that description. I rest my case.
1 comment
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laxman p.Sydney, NSW
Horrible service, would not recommend any service of NRMA
Tried to contact NRMA hire car service, waited to be answered my call for approximately two hours, had to hang up unanswered. Worse service, fade up. I would never recommend NRMA.
1 comment
Care TeamNRMA Insurance
Hi Laxman, thanks for your review. Unfortunately due to the major events underway in Australia at the moment it does mean it has increased our wait times on the phone as we try to get to everyone. I d... Read more
o apologise.If you need assistance regarding your claim please do send us a Private Message on Facebook and we can escalate it further. ~NatalieSimilar opinion? Write a review on ieatwords.com.au!
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3.8(5,575)AliSydney, NSW
- 6 reviews
Worst People To Deal With
My car was involved in an accident on the 20th of November, the third party was at fault! We put in our claim right away and the liable party was happy to admit fault and gave us all their detail, so should have been straight forward. NRMA organised a tow truck due to the car being undrivable. I then get a call later that day saying they have to tow the car back to our house.. no worries. After a week of not hearing anything I call to follow up, to be told that they havent even started the process. So within five minutes while I was on hold, t...Read more
hey called the liable party to confirm they were at fault and accepted the claim... why did it take a whole week, and me calling to remind them to do their JoB!??? I then get a phone call the following day (Thursday 28th) saying they are going to get the tow truck to come and collect the car from our house for assessment. The tow truck company came quickly and took the car. About 1/2 an hr later NRMA calls to notify me that the car looks like a total loss so instead of taking it to the mechanic they were taking it straight to a car wreckers yard, and that they would call me the next day to confirm if it was a write off and what the next steps would be. I never heard anything the next day so I called today (December 2nd) the staff were clueless and have no idea whats going on, put me on hold about 100 times !!! then tell me that they are getting the car towed back to my house again???? and to wait for an assessor to come out on the 16th of December!? Another two weeks without a car and not knowing whats going on? I asked to speak to a supervisor because this run around is ridiculous! But they cant seem to do that either. I told them I cant wait another two weeks, my husband and I both work!! We need a car and I dont have money for a loan car, but apparently all I can do is wait for the assessor to call me in 24hrs ... then the next person tells me 48hrs, so which one is it??? NRMA needs to sort out how their system works, and make sure all their separate department are communicating!! Its a hot mess and no one seems to know what the hell they are doing. When my husband made a claim for his own car with budget direct it was so quick and easy and they were super accommodating, so looks like I will be changing soon after many years with nrma which obviously mean nothing!!3 comments
Care TeamNRMA Insurance
Hi Ali, thanks for the review and for bringing this to our attention. I do apologise for the lack of communication from NRMA regarding the assessment of your vehicle as well as the lack of knowledge r... Read more
egarding your particular claim. Our staff do try their best but when they are looking at a new claim they do need to look into it further to understand the progress of the claim and read the notes. If you would like me to escalate your claim to the claims team and organise a call back please PM us your claim details on Facebook and let us know you're from Product Review. You can message us here -http://go.nrma.com.au/2kpnEcG. Apologies Ali, hopefully we can get you back on the road in no time. ~Natalie
Why am I still dealing with this claim!!! It’s been months and still no one knows that the hell they are doing!!
My car was written off and scrapped in december, I haven’t paid insurance in three mont... Read more
Care TeamNRMA Insurance
Hi Ali, we are sorry to hear of your experience, as it certainly does sound frustrating. So we can assist to help resolve your concerns, can you please Private Message us your claim details on Faceboo... Read more
k and let us know you're from Product Review. You can message us using this link -http://go.nrma.com.au/2kpnEcG. ~MattySimilar opinion? Write a review on ieatwords.com.au!
Find out how NRMA Car Insurance - Third Party Fire & Theft compares to other Car Insurance
Know better, choose better.
Atrocious company - no accountability
I hardly am one to write reviews in a negative light. It is evident thought this forum that the reviews here are far from subjective experience. There are flaws in the management of claims, which overall is breaching customers rights as a claimant and the very insurance code of practice in which insurance companies are required to adhere to.
Terrible experience claiming as a third party. Continuous loop of this company requesting information when they had EVERYTHING they needed to proceed my claim. Some of the rudest and blunt support staff I...Read more
have ever spoke with in my life. No opportunity was given to me to have my vehicle assessed. They simply went off photos provided, and failed to consider all damages that were caused by their customer in a payout figure. My claim now currently rests with their customer relations team. My confidence an outcome is slim to none, based on prior experiences with this company. If this matter takes much longer I will forward claim on to AFCA, something I should have done a long time ago. I would recommend anybody having issues with this company to refer their matter to the Australian Financial Complaints Authority.1 comment
Care TeamNRMA Insurance
Hi Joel. We are sorry to hear about your vehicle. The IAG customer relations team will be able to provide an independent and fair review of your complaint. If you are unhappy with their decision then ... Read more
we do encourage you to go to AFCA . We hope this is resolved for you soon ~ LizzySimilar opinion? Write a review on ieatwords.com.au!
Not good enough!!
On 22 July my daughter's car was involved in an accident with a car having full comprehensive NRMA insurance. Her car was parked, so definitely not her fault. Four weeks later, endless phone calls with the overseas call centre, being transferred from one department to another, one day resulting in over four hours either on the phone or waiting. A police report is available, which they say they are going to get, every phone call results in a different problem and NRMA still has not got the police report, even though the report number has been...Read more
provided multiple times. Then they say they're wanting to speak to the police officers involved. After calling and speaking to the police officers, they say no one from NRMA has contacted them. We were ringing every day for a week, every second day for the next week, every week for the next two weeks. This is not good enough!! As a third party claimant we are being treated so badly and do not trust what is being told to us as it's a different story every time!! I feel I have no option but to contact the ombudsman due to the absolute disregard and incompetency experienced in this process.3 comments
Care TeamNRMA Insurance
Hi Belinda, thank you for sharing your experience of a claim from an accident with our customer. I appreciate how frustrating this experience has been for you. I would like to help as best I can. . Pl... Read more
ease PM us with your policy/claim details to our Facebook page via messenger: https://www.facebook.com/nrmainsurance/. Just let us know you're from Product Review and include your name, DOB, address and contact details. ~ JonoNot sure I should bother. We got contacted after filing a complaint with the ombudsman. Promised a phone call back by
last Thursday.....Still waiting!!!
Care TeamNRMA Insurance
Hi Belinda, if you haven't received a call back you were promised please message us on Facebook again to let us know so we can follow this up for you. ~ Jono
Similar opinion? Write a review on ieatwords.com.au!
Ramon
- 10 reviews
- 1 like
- Car Insurance - Third Party Fire & Theft
- Verified customer
Easy to deal with
My car was stolen and written off - Had no problems with NRMA and they towed the car, assessed it and then transferred me the money quickly. I was kept informed throughout the whole process and was offered a hire car free of charge.
1 comment
Care TeamNRMA Insurance
Hi Ramon, really pleased to hear you are happy with how we helped and completed your claim. Sorry it came about because your car was stolen. Let us know if we can help again in the future. ~ Jono
Similar opinion? Write a review on ieatwords.com.au!
Absolutely useless
Absolutely useless. Lodged a claim almost 3 months ago after my car was written off in an accident where I was not at fault. 3 months later still absolutely NOTHING!!! After years of staying loyal to NRMA due to their reputation and this being my experience on the first claim ive ever had to make, better believe the second this is sorted all my insurance will be changed to another company. Can I rate less than 1 star?
1 comment
Care TeamNRMA Insurance
Hi Cara, we're sad to hear this claims experience has been so negative for you and would like to help get things back on track as soon as possible. Could you please send us a private message with your... Read more
claim number and best contact details via our Facebook page here: facebook.com/nrmainsurance. We can then organise a call back from our claims team. Thanks Cara. ~JamieSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
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Care TeamNRMA Insurance
Hi Rogue, I do apologise about our wait times - we have had over 20,000 people affected by different weather events across Australia. If you need to have an expense reimbursed from a claim you can ema... Read more
il the claims team on [email protected]. ~Nat