I purchased a laptop not even a month ago from them and it’s completely faulty which under the Accc is eligible for a refund or replacement but they would not listen nor act on it. Only offering a repair which takes 2-3 weeks which should not be my problem considering they’ve sold me a faulty product. They treated me terribly and I am never buying from them again.

Their Click & Collect service sucks! We just ordered an item that was shown as in-stock for our selected store, received a message saying the order was ready, drove 45 minutes there to pick it up and...

It's not there! It's arriving in a truck that will only get there on Monday.

"Do you have any in stock here?"

"Yes but you can't have it, because that's not the one you purchased. You'll have to pay for this one now and get a refund for the one you already paid for."

Unbelievable!

I was impressed by the customer service of Cristiane at the Albany WA store. He was very helpful and even carried my heavy item to my car. Thanks so much

Went to Officeworks to get some more photos printed off, self serve way. After about 40 minutes of trying this and that, with staff help, finally got my photos printed. The quality was terrible, very blurry. What a waste of time.

Have been calling Office Works Windsor for 2 days and no-one answers. Has really put me off the store. Office Works are big enough to have dedicated phoned person. It's all customer service.

I went into the Brisbane Adelaide St Officeworks. It seems to be set up as a serve yourself situation, but the item I wanted was nowhere to be seen. There is no-one to assist you, you just have to try and grab any staff member you see passing by, and they dont seem to be very keen to help. When I asked for the item I wanted, the staff person looked at me as though I was mad, although its a well known product. He had to check the website then go out the back room to get one. His attitude was very cold and reluctant. I felt I shouldnt have been there and my custom wasnt wanted.
I would prefer to buy online and not have to face this attitude.

Brodie was very friendly serving us at Office Works. He was very helpful and got my toner for me. I would definitely recommend Office works at Rothwell. Very good service

they have rude attitude and racism i am a muslim and they would not even smile at me or greet me when i ask how they are they would not reply to and just walk off this had not only happened to me but my muslim friends and my family

"Lowest price guarantee"? What a joke...

They claim that they can price match and beat their competitors by 5%, but apparently they never price match Costco("because they are membership only shops") or Kogan(just because some of the Kogan's products are imported from overseas). Then why Officeworks never specify these exclusions when posting their ads online?

Always leave unsatisfied with the service and consistency between staff. Lack of staff training. Please improve your customer relations to appear like you actually care. We are there wanting a service.

Hi - bought a keyboard but had a question about keyboard type - tried youtube but was still uncertain so I rang four Officeworks stores today - two in the city, Dee Why and Chatswood and there was no phone pick up by any store - for such a large store presence, disappointing service.

Requested a price beat for a pair of Airpods Gen 2. Previously advertised on theschoollocker for $188.

Such a simple request - took the counter person over 20 minutes to go back and forward with their boss to approve it - and ultimately didn't get approved because apparently 2 different products can have the "same SKU code" - total nonsense. Ended up going to another Office Works in Castle Hill and they sorted it out in less than 2 minutes. Terrible service. Stay away.

The Pitt Street store doesn't answer the phone. I have been trying to contact them the whole day. Why list a phone number if you can't answer it. When I phone customer care they are not at all helpful

I tend to get all of my technology and office stationary from Officeworks. I do quite a bit of on-line research of the product that I'm about to purchase and then source them at Officeworks as they tend to have a very good range of products at great prices that I'm interested in. Have been using Officeworks for 10+ years and have had no major issues.

Yet again the Doncaster Officeworks queue downstairs went nowhere. Two girls chatting in the back area, one rude grumpy woman "serving" someone. I left the queue to find a guy upstairs who directed me to the area I needed to get a large box. He wasn't friendly either. The manager should turn this around - treat your staff well and they will pass it on to the customer. Train them, reward them, be positive.

called for over 30 minutes at 2 stores and nobody answered. also rang 10 times two days ago and phone eventually rang out on me. When staff member from the second store finally answered I was told that they were aware of the problem but as yet nothing has been done to rectify it.

Purchased a Motorola Phone from Officeworks which developed a major fault, Phone is still under warranty however when I went back to the store they said "not our problem as we don't deal with faulty phones purchased from our stores... you have to sort it out with Motorola yourself". poor & dismissive customer service

I just spent an hour trying to print some photos through their wireless printing facility and it just didn’t work - I tried three times and every time the app froze- the staff were helpful but the technology just isn’t up to the job