OPSM (page 3 of 17)

Had an updated eye test at OPSM Mosman, first time seeing the Optometrist at this store-Katherine-she was very personable and very good at what she does.
The staff there are always very helpful and knowledgeable when helping with frames and the subsequent fitting etc. Would recommend OPSM Mosman store.

2 Times I made online order, the first one was 6 months ago, it took over 2 months until I received the order. Always give excused waiting for supplier. After they received the stock, they did not try to post it with the fastest option to accomodate the delays. They sent with normal post instead of express. With 2nd order, now its been 3.5 weeks, I emailed them and asking for status, but NO REPLY AT ALL. COMPLETE USELESS and What now?? They are not cheap and extremely bad service. Everyone beware, not wort it to use OPSM, Do not experiece what we already had.

Glasses way out of focus, staff stated I was the problem and told to “get used to them”. I insisted on another test which was completely different to the first. Glasses still not satisfactory. An experience of 10 weeks. Far too expensive, staff only interested in selling, even leaving you to attend others. I will take my losses of $1,400 for 2 pair and not return to OPSM.

I bought sunnies with OPSM online. Although customer care via email does not respond, OPSM facebook respond to my enquiry of the shipment details. Then their customer care replied to my email with shipment information. I was able to get my sunnies on time and securely packed. Thanks

The senior staff are extremely rude,unfriendly and unprofessional! BEWARE AND AVOID!!!
The screwed up my first glasses and then I had to wait over two months for a redo, but not before I had to call and follow up and be made to feel like I was a problem. I will NEVER go back!!

My partner from overseas had an eye problem. At short notice on a Sunday long weekend. A very nice lady who,s name was Caroline, seen her and diagnosed the problem. Appropriate eye drops were given. We are very impressed with her kind and professional attitude.

The good manager left in Nov 2021 and the new situation feels like all they care about is sales - not quality or customer care.

One of the lens was loose and wonky when they put them in, and they tried to get me to just accept it like that.

The manager loomed over me and tried to out argue me and shut me up instead of accepting they had done anything wrong. That was at my 4th visit of visits for these glasses.

I recommend OPSM is avoided now, sadly.

The staff at Parkmore Shopping Centre were excellent with their service especially Serina. The optometrist was very thorough with her check and very clear.

The downfall is the Armani frames were delivered in dark cardboard boxes which was very unusual. I used to deal with Specsavers for many years and always got my frames in proper hardened cases. If this is how you hand out frames, time to change as your frames and glasses are much more expensive than Specsavers. Disappointed due to no proper cases.

I paid over $560 for a pair of reading glasses on 28th Dec. Have never received my order. I have called customer service 4 times and sent 3 emails. They only answered the phone once and promised to call back the following day to try to get my order in store as out of stock online. That was 10 day ago. I contacted Fair trading one month ago still nothing. 11 weeks waiting for reading glasses. Opsm has no customer service at all.

I have never came across such a shocking service in my life.
Placed an order 3 months ago and still waiting for it.

I think people who leave reviews generally do so after a bad experience, bringing down the overall score so I wanted to post and say that I had a great experience at OPSM. I've been to Specsavers and Oscar Wylee, but the OPSM experience was much more professional. I interacted with 4 different staff to get my eyes tested and select a pair of reading glasses, and each person was obviously very well trained and eager to assist but not pressure me to buy.

I do think the prices are very high, but then again the frame style that I wanted is not available at a generic eye retailer so for me, the price is worth the selection of products and wonderful customer service.

The George Street OPSM in Sydney is the Absolute Worst, I am not surprised at all of the negative reviews about their Lack of customer service. Ordered contact lenses and noone contacted me when they arrived they were sitting there for 3 Weeks. No apology nothing. Ordered a recent pair almost 2 weeks ago and still waiting. I was told they have no ETA. The Only thing they do right is Taking your Payment $ upfront.
BEWARE!

I placed an order online for mys sons contact lenses on the 10/1/2022. I have been generous in my time waiting for them because of shipping delays and they have still not arrived 18.2.2022. I have rung customer service and go in queue then it cuts in and asks you to leave number to call you back on which I have done and still no call back. I haven't actually been able to talk to anyone. 4 emails to them with order details still no reply. Rang local store they can't help. Now we switched to OPSM from Specsaver and I can tell you I will be finding another provider if I don't get a response.

Beware of being sold frames without lenses. They are a returned item, prescription lenses removed, and frames sold off as new at original price. I am advised that this is how OPSM can afford their generous returns policy. I contacted OPSM three times to provide feedback and discuss remedy, no acknowledgement or response.
Also check prescription lens prices, my local optometrist quoted 36% lower.
So disappointing from a well respected company.
This in no way reflects on their staff however, the three I dealt with were lovely.

I purchased two pairs of glasses from their online store. Delivery was swift and very beautifully packed, like opening a gift box.

The glasses unfortunately, were disappointing, one of them having finger prints all over both lenses.

I sent both pairs back. It’s now almost three weeks since Auspost made the delivery, and no refund.

I have emailed and phoned them several times, but nothing. They don’t reply to emails and they don’t pick up the phone.

Suggest you go to their stores where I’ve always found their staff excellent.

I recently purchased a pair of glasses from OPSM Mitcham in South Australia. The retail staff were all extremely friendly and helped me pick out the right frames. They explained the lens options really well as I normally find it all too confusing. Highly recommended!

Appalled at the price for lenses(as I already had frames). I’ve paid less for 2 pair. No one even cared. Will never go back

I placed on on-line order with OPSM on 2nd January, 2022. After having not received any communication from OPSM except for the order confirmation, the order was suddenly cancelled on 29th January. No refund or mention of refund provided.

Do not place an order with OPSM online.

I have lodged an enquiry with the ACCC. I recommend others to do the same on-mass.

Order placed over one month ago with a 10day delivery promise. To this day I have no product, no money and no response from the provider. Absolute shame!

Ordered and paid for glasses during so called sale. No glasses, no contact. Order says product unavailable. No offer or refund. Avoid opsm online!

My eye check appointment was rescheduled 3 times at OPSM highpoint before I could actually go to an appointment, I called them to tell them I was running 10 minutes late I got there 12 minutes late and was told my appointment is cancelled and they’d have to reschedule my appointment AGAIN. For being 2 minutes past 10 minutes?
So frustrating and if you are going to refuse clients for being 10 minutes late you should notify them prior when appointments are booked waste of time and appalling customer service.

Still waiting on my order from last 4 weeks. Don’t buy from them. No one replies to their email or phone number.

Prescription sunglasses bought by me were sat on by me within a week of purchase. Specasavers said they could not be fixed. So I lived for 5 years with wonky sunglasses, corrected with asporting leash around the back of my head.
Screw fell out - so I took glasses to OPSM - they fixed these prescription sunglasses while I waited. Now I don't need a leash anymore; they are just like new.

Thank you, OPSM.

I was not treated badly but with haste. Was made to feel like another number to be processed quickly because the optometrist didn’t have much time for me. At the same time I didn’t ask any questions and tried to be as obliging as possible. The customer service person was curtious but never even looked me in the eye and acted indifferent/ bored. Will definitely be visiting a non chain optometrist next time.

We went to collect my daughter glasses from Chadstone store in Melbourne on 9th January 2022 at about 3pm.
Both pairs had issues so my daughter was not happy, it was high priced frames, so we expect no defects at all. The lady will not name with no badge was so rude to my young daughter that i had to step in . She said you take the glasses with scratches on the frame, they did not have any more stock and OPSM policy to supply display frame, I explained our rights she was smirking and rude when I tried to speak, I will never use OPSM, Specsaver will never sell display frames. You expect defect free when you spend large sum on a branded frames, and not to say take or leave it.