I made an appointment to have my main eyeglasses examined where in one lens the transition glass was turning white. The warranty was honoured without issue, so I give OPSM full marks on that score.

However, in this day of Victorian stringency I was amazed that two walk-ins had priority over my booking. Normally, I wouldn't comment on this, but with the Victorian government so paranoid about COVIC-19 infections I feel I must. I had COVICSafe running, but did others in the store?

Waiting double time for glasses, ok... I sucked that up

But opening them upon getting home to see they are bent

Cummon... I spent over $500 on this and also bought two other pair at the same time (still awaiting delivery)

Great eye Dr,

crap opsm manufacturers!!!!!

I was very impressed with the thorough eye check that Dr John Ly performed today. I would highly recommend him to friends and family and will definitely come back to book another appointment with him.

Before ordering my frames I called OPSM specifically to check whether their products were supplied locally - obviously with the Corona Virus and the delays that go with it, I didn't want to order a product from overseas at this time.

On April 1 I received a note from OPSM saying that the item had been shipped and I should have it in 2 - 6 business days.

8 days later when the item had not arrived, i called OPSM and confessed to me that the frames were being shipped from China.

Why is this not made clear during the checkout process that products are shipped from China?

Staff are always friendly and have best interest at heart. Their style range is large and good quality unlike other optical stores. Stores are always bright and clean. Their optometrists really know their stuff.

Recently took my elderly father to OPSM Waurn Ponds to get new glasses. We had the most helpful and pleasant staff member, Lesley. She could not have been nicer to my dad. Well done!

I purchased a $750 pair of glasses from OPSM just over a year ago (Feb 2022). The Frames since purchased have warped terribly so i went in to have them re-aligned 2 weeks ago(Chermside Shop). They are now a lot worst with the arms bent to outrageous proportions, to the extent that they are no longer wearable let alone usable. Obviously they cannot repair/undo their work (bending) and should simply replace my frames. I am returning to their shop again today and will update my comments after my visit....stay tuned!

Worst customer service . Didn’t receive the contact lenses which placed 2 weeks ago. Called the customer service a few times for refund but to no avail . When I placed the order online, I clearly request leave the contact lenses at the mail box without signature . But toll left the card and ask me to collect at the toll depot which located an hour drive from my home . I was home all day when toll arrive, they didn’t check if someone home and just leave the card . Request to redeliver the the next day, initially the agreed but after that they said they miss the delivery . OPSM said will sort it out and call me back. It has been nearly a week, no communication from OPSM. Bad service .

I purchased a pair of glasses from OPSM in November 2022. Four months later the lens are completely covered in scratches! Including a couple of wide scratches where it looks like the slightly coloured lens coating is coming off. At a cost of $609 I think this is completely unacceptable. I treat my glasses well and know that this is not related to poor treatment or general wear and tear. My previous glasses (not from OPSM) are now 3 years old and don't have any scratches on them! I think OPSM must be using materials or lens coatings that are not at all scratch resistant? I'm so disappointed! I wish I'd seen the similar reviews here prior to shopping at OPSM.

Today I went to OPSM store on Rundle Mall to get a quote on lenses. one young lady quoted me nearly $1000 for a pair of lenses only. it is utterly outrageous.

even worse, I did an eye test in Dec 19 at this store and took me nearly an hour. The staff forgot to store the reading prescription on the system. now I have to do another eye test.

I will never go to OPSM again. they simply want to rip off customers.

Going on 2 years now and can't always make the 3 hour trip to town to order and pick up or wait for them to answer the phone in Mackay, as online system wont load me and in store can't help at all. Going back to Specsavers, streamlined, professional and better pricing. Specsavers you can order online once you have your prescription.

Didn’t recieve my contacts, OPSM say it’s my fault and won’t give me my money back over $100. I’m new to the country and an awful first experience. Will never use them again!!

opsm Maddington are great,saved my sight!!!!!!
asked Charlene to look at my eye due to loss of sight
detached retina,she wrote me a letter for royal Perth hospital and took some pictures
the staff have been very heplfull
thanks guys good service

After several pairs of glasses have just had the worst customer experience at OPSM Cairns Central. Went to collect new glasses and they were wrong, I was seeing double vision. Was explained that someone had entered the wrong data but how can I trust their eye test and service now?
Decided to cancel the order, but instead of being refunded my $200 deposit have been charged another $200.
So am out of pocket $400 and no glasses.