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Online store, Physical storeHappy Ugg LadyHobart, TAS
The perfect uggs!
I found it so hard to just pick one pair! Now that I've received my uggs I will definitely be ordering another pair. So comfy and warm. Sizing is perfect too.
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Terrible experience
Ordered three boots for family for over $400. Reviewed sizes to ensure correct sizes and got a larger size for child to grow into and boots came and were too small. Child wasn't able to get foot into boot. Women's boots had Swarovski buttons and one fell off after about 2 hours of wearing, the second button fell off the next day and a third today. Stitching was useless. Male boots had a plastic (not print) camo style on boot, which was not advertised at all. Not happy and had to wait over three weeks for delivery even though the factory shop i...Read more
s 15 minutes drive from me. I understand the delays with COVID-19 but when I enquired a second time and they said they would drop off, they didn't and posted them out but that took another five days. Only redeeming experience was that they refunded the money quickly on the child's boots when we drove it to the factory. Terrible experience.2 comments
Yes, I ordered with you. When the children's boots were returned, the button issue was discussed with your female employee and they were not double stitched. I can assure you that three buttons have ... Read more
fallen off. Nothing you can do. I have stitched these properly myself and both kept boots have been worn and tags removed and will not be returning.Similar opinion? Write a review on ieatwords.com.au!
Better than expected.
I received my ugg boots yesterday. They are so warm, comfortable & beautifully made. I thank you. It was my first online purchase & very successful. It took longer than expected to arrive because of COVID restrictions. Communication was reassuring.
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- Online store
- Verified customer
Most long-lasting, durable uggs ever! Much more beautiful than the photos. And affordably priced, too!
I think a couple people are reviewing the wrong site. There is a site by a name which closely resembles Original Ugg Boots Australia, but is NOT! Their reviews are all bad and their products made in China. Beware of them, and look for the Australian made symbol. But most of all, don’t let that reflect on these wonderful boots. I had bought many boots from the real site, beginning with a gift of boots for my mother. I got her a tall winter pair and she has never had such good boots in her life, she said. She also loves the Milly ugg shoe ...Read more
I got her. They were supposed to be slippers but she wears them everywhere. Even when the fur inside the slippers gets wet, her feet are never cold, she says. I also have 2 pair of Deluxe (mid) Boots from them, in Suede and Napa, 2 pair of Milly Uggs, and the Speedboat Ugg (like a halfie). I am an Ugg collector & fanatic, since developing foot problems. I’ve tried Decker, Ugg Since 1974, vintage American uggs, Lamo, and other off brands. I’ve never had another brand last like Original Ugg Boots Australia. They are comfortable, have a bit more of a streamlined (for UGGs) fit than other UGGs (which I really appreciate because I have narrow feet but they are in no way uncomfortable for my mom’s wide feet...they just have a little less chunky look to them. In the past my feet have slid around and UGGs and that doesn’t happen in these). I Sort of wish they would invest in a photographer because it’s a much more attractive product line than it appears online...But I’m glad they don’t because they say they’re doing it to save money and these are really, affordable. I’ve bought clearance pairs that are $20-$35 before shipping, and these are truly excellent boots. Unfortunately international shipping doubles the price but if you’re buying gifts or looking for more than one item it can really help you get more of what you need, or be able to start collecting colors you want. I am most impressed by the quality of their Napa leather boots, which I could never afford to buy before I checked out their site. If you live in a snowy or rainy area those are the best, because they don’t get the usual water staining suede UGGs get. Since then I have bought finished leather UGGs from three different places, and Original Ugg Boots Australia is the only brand that has never torn or had the leather finish start peeling. Outwardly they may not seem like a high fashion company, but they have all the custom options available that bigger companies do, like the Swarovski crystals and custom heel. Are you have to do is email them if you don’t see what you want. If I want to, I might go to another UGG store, but if I need something to last, I will get it here. A note about sizing: I wear a US size Women’s 8 1/2. I order a 6-7 in these. If I order a six I try to get some thing with a lace or button closure on the calf (or a short item like a shoe/slipper), but I like the way the leather fits close to my foot/leg that way. When I order a size 7, it’s a little loose in the ankle, Which causes some of the wrinkling I don’t like so much but I do it if I get a Classic taller boot.Similar opinion? Write a review on ieatwords.com.au!
The only place I'll ever buy my Uggs
I've ordered several pairs of Ugg boots from here and have never been disappointed. The quality is the best, and so good to know these are actually made in Australia.
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The only place to buy original Australian made UGG Boots
I purchased two pair of ugg boots online, one pair for me and one pair for Mum. Both arrived on time. Love the quality. I wear my pair every day! My go to shoe in Isolation.
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NikkiPerth, WA
Amazing quality!! So soft and comfy!! I love my pairs!
The website was very easy and simple to use with a few paying options.
They have a fanstastic range and I'm extremely satisfied with the quality. I will only buy from here from now on.
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Soles came unstuck after a few months
Only worn in the house, but after a few months the soles came off both boots! Shocking given I'd spent $125 on them and previous UGG boots from other brands have given me 8+ years or solid use. Disappointed!
8 comments
Rob K.Original Ugg Boots
Hi Lara, Can you please provide us with your order number or the name you ordered under so that we can confirm that you ordered through us? Many times people confuse us for other companies. We have ne... Read more
ver had any issues with soles coming off as the industrial strength glue we use make it impossible to come off unless cut off with a blade. We pride ourselves on customer service and our great Aussie made quality so if you did order through us we would like to make it right.order 22456. If you give me the best phone number to get you on I can call you.
Rob K.Original Ugg Boots
Thanks Lara, best number to call is 0395880033.
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- Online store
- Verified customer
Great service, great boots
Because of the lock-downs in both Australia & New Zealand I didn't think they my order would turn up so soon, but it arrived in only 11 days. They are so comfortable, and available in extra large sizes so are a perfect fit. I don't know why I never bought any before, and this certainly won't be my last pair
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Thank you
In December 2022, I placed an order at full price, for a Black pair of BETTY BOW UGG BOOTS as a gift for a family member in New York, USA. A few days later I noticed that all products were discounted by 25%. I wrote to UGG Boots requesting the discount. UGG Boots honoured their advertised discount, and refunded 25% to my credit card. So happy, thank you. Outstanding customer service. My friends and colleagues are very impressed with your high standards, and will be ordering products from you.
The gift of the BETTY BOW UGG BOOTS has been very welcome.
Thank you again - your business is very highly recommended by me.
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annaziannaGreater Melbourne (Outer), VIC
- 39 reviews
Given them a beating but still indispensable
Love my ugg boots although now they feel a bit strange to wear with bare feet as there is sand and stuff stuck inside the sole of the shoe. I really have given these shoes a beating but they have taken it pretty well. A little of the dye came off when I washed them sadly and they are definitely not as well padded where my foot sits in the shoe as when I bought them but overall would highly recommend.
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Jean B.Greater Melbourne (Outer), VIC
- 3 reviews
Old School Customer Service
Bought some short uggs for the wife online as they had a sale and I have to say that I was surprised by how quickly they arrived. Bought on Thursday and gave them to her on Monday. The quality was great Cheryl said she loved how warm they were and now she barely takes them off.
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Appalling customer service.
Bought 3 pairs of UGG boots for family - disappointed and would never buy from this company again.
Paid extra for express post. Order not sent for another 2 days, combined with long weekend, meant order not receieved for 5 days.
Baby size 18-24mths grossly in excess of any average 18-monther's foot.
X2 adult UGGs way too small (despite measuring feet prior).
Returns sent.
Nil correspondence from company for 2 weeks.
Eventually return sizes sent the following week (not express post).
Arrived today (wrapped in plastic with no box) and still too small. Furthermore the wool-lined insides reek of toxic chemicals.
Would not recommend this company and would never buy from them again.
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DamienAustralian Capital Territory
- 2 reviews
Great old fashioned customer service and high quality products
HI my name is Damien, I live in Canberra and I recently purchased two
pairs of ugg boots for my children from these guys after my wife agreed that
the pair I had bought her a year earlier were the best ugg boots she’d ever owned.
It’s well known that Canberra can get cold in winter and now that our entire house is tiled
I had no choice but to buy the kids a high quality pair of boots. My boy’s boots are fine and we
have not experienced any issues with them. Same same with my wife’s, no issues at all. (Over 12 months old)
My daughter’s were...Read more
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In love with these UGG boots! So warm and fluffy
I ordered a pair of these UGGs and they are amazing! I got the mid range height ones. They are so comfortable, warm and look so stylish. I am so happy with my order.
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Most comfy rug I've ever had
I was looking for a new rug for my house coming up to Winter and I stumbled across this website.
I took a chance and I'm so glad I did, it is the most comfortable rug I've ever bought, I've even fallen a sleep a couple times LOL.
Came really fast, feels like great quality.
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These Boots are what I was looking for!
The online store is fantastic, easy to use and has a great reward system! I even got a discount for joining the mailing list. The boots came super fact, and I am so happy with the amazing Quality!
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IanPerth, WA
Aazing Quality Ugg Boots
Great product range, fast delivery times. I wouldn't get cold feet buying my Ugg boots from here. They are reat for getting your clothes off the line on those cold mornings
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Elliot MPerth
- 2 reviews
Best Quality Uggs EVER! Ordered these for this freezing winter and couldn't be happier!
The quality of these uggs are amazing. So soft and comfortable. We are so happy with our order! Such an amazing range of products and colours! Couldn't be better than these!
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Don't buy the gift box
Brought a pair of UGG boots for mother's Day. Website had 3 to 5 business days for delivery and advertised there was still time to order for mother's Day. Took over a week just to process the order then 5 days to deliver so order missed mother's Day. Finally got the order and the gift box I paid extra for was just the standard ugly cardboard box with a ribbon printed in one corner. Hopefully the product is better than the service I have experienced so far.
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Questions & Answers
MollyZasked
Has anyone bought the baby ugg boots the sizing is soooo big, that even a newborn size is larger than an average 2 year olds feet .. when I rang about this, they told me that they had researched the sizing and that it is accurate and that no one else had complained .. though in one of the reviews I noticed someone did have the same issue interested to know what other people have bought and whether they had the same problem
1 answer
Hi Molly, thanks for getting in touch. We always work with our customers, if you need an exchange we would be more than happy to assist you and make sure that you receive boots that you are happy with.
Helen Hodgsonasked
I ordered a pair of “Milly” slippers last year now I’d like to order again but can’t remember the size is there a measurement that you have, as the ones I have now are perfect. Thank you
1 answer
Hi Helen, we will be able to find you on our system and let you know the size that was ordered last time :) Thanks for the positive feedback too :)
JJ Masked
...can anyone please tell me the measurement across the widest part of the boot underneath, size 37,Ladies Short button boots?? thanks...I need to get wide footed boots because of bunions etc
1 answer
Some sites will ask if you want a B Medium which is for wider feet But to be really sure on the size I would go to contact us and ask ... I found that the UGG boots are pretty wide anyways as I have the same problem you have and I where a size 7 and they are B Medium and are pretty wide and are also very comfortable plus they form to your feet as UGG Boots are made from suede. I do hope this helped.
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Rob K.Original Ugg Boots
Hi Charlotte, we cannot find you on our system. Are you sure you ordered with us? If you can please let use know your order number or the name you ordered under. We would love to call you and make thi... Read more
s right if indeed you ordered with us. All of our UGG boots are double stitched and we have never had any of the other issues that you have mentioned. We pride ourselves on both customer service and our fantastic Aussie made quality.