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Reviews

4.3

47 reviews
5
(37)
4
(1)
3
(0)
2
(2)
1
(7)
  • Product Quality
    4.4 (19)
  • Return Claim MadeYes (2) · No (16)
  • Sizing True to size (17) · Very small (2) · Very large (1)
  • Product Appearance As advertised (95%) · Not as advertised (5%)
  • Shipping
    4.2 (15)
  • Customer Service
    5.0 (1)
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Happy Ugg Lady

Happy Ugg LadyHobart, TAS

The perfect uggs!

published

I found it so hard to just pick one pair! Now that I've received my uggs I will definitely be ordering another pair. So comfy and warm. Sizing is perfect too.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Terrible experience

published
Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
See all answers
2 comments
Original Ugg Boots
Rob K.Original Ugg Boots
Charlotte Lake
Charlotte Lake

Better than expected.

published

I received my ugg boots yesterday. They are so warm, comfortable & beautifully made. I thank you. It was my first online purchase & very successful. It took longer than expected to arrive because of COVID restrictions. Communication was reassuring.

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Most long-lasting, durable uggs ever! Much more beautiful than the photos. And affordably priced, too!

published
Product Quality
Return Claim MadeNo
Sizing Very large
Product Appearance As advertised
See all answers

The only place I'll ever buy my Uggs

published

I've ordered several pairs of Ugg boots from here and have never been disappointed. The quality is the best, and so good to know these are actually made in Australia.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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The only place to buy original Australian made UGG Boots

published

I purchased two pair of ugg boots online, one pair for me and one pair for Mum. Both arrived on time. Love the quality. I wear my pair every day! My go to shoe in Isolation.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Nikki

NikkiPerth, WA

Amazing quality!! So soft and comfy!! I love my pairs!

published

The website was very easy and simple to use with a few paying options.
They have a fanstastic range and I'm extremely satisfied with the quality. I will only buy from here from now on.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Soles came unstuck after a few months

published

Only worn in the house, but after a few months the soles came off both boots! Shocking given I'd spent $125 on them and previous UGG boots from other brands have given me 8+ years or solid use. Disappointed!

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
8 comments
Original Ugg Boots
Rob K.Original Ugg Boots
Lara
Lara

order 22456. If you give me the best phone number to get you on I can call you.

Original Ugg Boots
Rob K.Original Ugg Boots

Thanks Lara, best number to call is 0395880033.

Great service, great boots

published

Because of the lock-downs in both Australia & New Zealand I didn't think they my order would turn up so soon, but it arrived in only 11 days. They are so comfortable, and available in extra large sizes so are a perfect fit. I don't know why I never bought any before, and this certainly won't be my last pair

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
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Thank you

published

In December 2022, I placed an order at full price, for a Black pair of BETTY BOW UGG BOOTS as a gift for a family member in New York, USA. A few days later I noticed that all products were discounted by 25%. I wrote to UGG Boots requesting the discount. UGG Boots honoured their advertised discount, and refunded 25% to my credit card. So happy, thank you. Outstanding customer service. My friends and colleagues are very impressed with your high standards, and will be ordering products from you.
The gift of the BETTY BOW UGG BOOTS has been very welcome.
Thank you again - your business is very highly recommended by me.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
annazianna

annaziannaGreater Melbourne (Outer), VIC

  • 39 reviews

Given them a beating but still indispensable

published

Love my ugg boots although now they feel a bit strange to wear with bare feet as there is sand and stuff stuck inside the sole of the shoe. I really have given these shoes a beating but they have taken it pretty well. A little of the dye came off when I washed them sadly and they are definitely not as well padded where my foot sits in the shoe as when I bought them but overall would highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Jean B.

Jean B.Greater Melbourne (Outer), VIC

  • 3 reviews

Old School Customer Service

published

Bought some short uggs for the wife online as they had a sale and I have to say that I was surprised by how quickly they arrived. Bought on Thursday and gave them to her on Monday. The quality was great Cheryl said she loved how warm they were and now she barely takes them off.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Appalling customer service.

published

Bought 3 pairs of UGG boots for family - disappointed and would never buy from this company again.
Paid extra for express post. Order not sent for another 2 days, combined with long weekend, meant order not receieved for 5 days.
Baby size 18-24mths grossly in excess of any average 18-monther's foot.
X2 adult UGGs way too small (despite measuring feet prior).
Returns sent.
Nil correspondence from company for 2 weeks.
Eventually return sizes sent the following week (not express post).
Arrived today (wrapped in plastic with no box) and still too small. Furthermore the wool-lined insides reek of toxic chemicals.
Would not recommend this company and would never buy from them again.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
See all answers
Damien

DamienAustralian Capital Territory

  • 2 reviews

Great old fashioned customer service and high quality products

published
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

In love with these UGG boots! So warm and fluffy

published

I ordered a pair of these UGGs and they are amazing! I got the mid range height ones. They are so comfortable, warm and look so stylish. I am so happy with my order.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
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Most comfy rug I've ever had

published

I was looking for a new rug for my house coming up to Winter and I stumbled across this website.
I took a chance and I'm so glad I did, it is the most comfortable rug I've ever bought, I've even fallen a sleep a couple times LOL.
Came really fast, feels like great quality.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

These Boots are what I was looking for!

published

The online store is fantastic, easy to use and has a great reward system! I even got a discount for joining the mailing list. The boots came super fact, and I am so happy with the amazing Quality!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Ian

IanPerth, WA

Aazing Quality Ugg Boots

published

Great product range, fast delivery times. I wouldn't get cold feet buying my Ugg boots from here. They are reat for getting your clothes off the line on those cold mornings

Product Quality
Shipping
Sizing True to size
Elliot M

Elliot MPerth

  • 2 reviews

Best Quality Uggs EVER! Ordered these for this freezing winter and couldn't be happier!

published

The quality of these uggs are amazing. So soft and comfortable. We are so happy with our order! Such an amazing range of products and colours! Couldn't be better than these!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Don't buy the gift box

published

Brought a pair of UGG boots for mother's Day. Website had 3 to 5 business days for delivery and advertised there was still time to order for mother's Day. Took over a week just to process the order then 5 days to deliver so order missed mother's Day. Finally got the order and the gift box I paid extra for was just the standard ugly cardboard box with a ribbon printed in one corner. Hopefully the product is better than the service I have experienced so far.

Shipping
Sizing True to size
Product Appearance As advertised
Page 1 of 3

Questions & Answers

MollyZ

MollyZasked

Original Ugg Boots

Has anyone bought the baby ugg boots the sizing is soooo big, that even a newborn size is larger than an average 2 year olds feet .. when I rang about this, they told me that they had researched the sizing and that it is accurate and that no one else had complained .. though in one of the reviews I noticed someone did have the same issue interested to know what other people have bought and whether they had the same problem

1 answer
Rob K.
Rob K.

Hi Molly, thanks for getting in touch. We always work with our customers, if you need an exchange we would be more than happy to assist you and make sure that you receive boots that you are happy with.

Helen Hodgson

Helen Hodgsonasked

Original Ugg Boots

I ordered a pair of “Milly” slippers last year now I’d like to order again but can’t remember the size is there a measurement that you have, as the ones I have now are perfect. Thank you

1 answer
Rob K.
Rob K.

Hi Helen, we will be able to find you on our system and let you know the size that was ordered last time :) Thanks for the positive feedback too :)

JJ M

JJ Masked

Original Ugg Boots

...can anyone please tell me the measurement across the widest part of the boot underneath, size 37,Ladies Short button boots?? thanks...I need to get wide footed boots because of bunions etc

1 answer
JaniceR
JaniceR

Some sites will ask if you want a B Medium which is for wider feet But to be really sure on the size I would go to contact us and ask ... I found that the UGG boots are pretty wide anyways as I have the same problem you have and I where a size 7 and they are B Medium and are pretty wide and are also very comfortable plus they form to your feet as UGG Boots are made from suede. I do hope this helped.

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