From September 19th, 2022, until December 31st, 2022, Oz Hair & Design is providing loyal customers (made more than 3 purchases) with a 20% off discount code to each reviewer that takes the time to write a review. Please note that this incentive applied to both positive or negative reviews. It is possible that the reviews below are written by reviewers that may have received this offer.
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scandaliciousRichmond-Tweed, NSW
- 8 reviews
Poor service
Placed my order on December 26 2022. - couple of days later I received an email stating that they didn’t actually have any straighteners in stock and that they would receive more stock on January 10. January 10 comes and they ‘still have no stock’ but gave me $15. Emailed them yesterday, Monday January 13 and they ‘still don’t have any stock but will express post my item’. Called the company which supplies they straighteners to oz hair and beauty and they said that they had already received their straighteners and no clue why they haven’t sent ...Read more
mine out. Called oz hair and beauty today and they are accusing the other company of not sending the items. I asked for a refund and they said it’ll take a few days to be refunded. They were all too happy to take my money straight away, but not give it back straight away. Do not buy from this company if you actually want to receive your order.2 comments
An apology doesn’t take back the fact that I had waited nearly 3 weeks for an item to not show up and could have gone elsewhere. I gave you guys the benefit of the doubt when you stated that you would... Read more
be out of stock and there’d be a bit of a wait, but I should have requested a refund the same day. To anyone thinking of ordering through this company stay as far away from them as possible.Similar opinion? Write a review on ieatwords.com.au!
Sherie A.Sydney, NSW
Best hair and beauty website
I always purchase my favourite hair and makeup products from these guys and so happy to see them doing their part in helping the bushfires and donating to a good cause :)
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Carolle T.Western Australia
- 2 reviews
So disappointing
I orderd two orders through the 12 days of Christmas promotion . When I received both orders no free gift in either. So I emailed the support center and Jasmine informed me the free gifts had all gone. No sorry no replacement. I will go back to Adore beauty at least you get all your free gifts
2 comments
Anthony N.Oz Hair & Beauty
Hi Carolle,
We do apologise for the experience you have had with us. ... Read more
One of our team is looking into this now for you to have his rectified as quickly as possible. Kind Regards, The Oz Hair and Beauty TeamThank you Anthony. I recived a email this morning saying my two free products are been sent express post. Thank you.
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Jess
- 2 reviews
If only their shipping was as quick as their customer service!
Bought a couple things off them as the reviews were great and their delivery time was estimated between 1-6 days. After almost a week still nothing. I emailed to ask if my package had been sent and they said it was being processed at warehouse and offered me a 10% refund for the delay. I realize that it is a busy period but 3.5 weeks later still no update. When i asked again, they said it still was being processed and not yet sent! The customer service and response time was fantastic but when you’re waiting weeks for a product to “processed” it’s just not good enough. May try to purchase again in future from them..but then again, maybe not.
1 comment
Anthony N.Oz Hair & Beauty
Hi Jess,
We deeply apologise for the delay of your shipping times, this is definitely not good enough from us. ... Read more
This is not the norm and not what we expect for our customers to experience. Kind Regards, The Oz Hair and Beauty TeamSimilar opinion? Write a review on ieatwords.com.au!
Anna B.Sydney, NSW
- Online store
- Verified customer
Worst experience ever.
Over two weeks since order placed and still not even posted! They claim to have sent emails but never received. Apparently some items now not in stock. Will never use this online store again!
1 comment
Anthony N.Oz Hair & Beauty
Hi Anna,
We deeply apologise that this was your experience with us, that is never what we want for our customers.
If you could please send us an email to [email protected] we can work to rectify this for you. ... Read more
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AndreaSydney, NSW
Good value and easy to use
I have made a few purchases now from this site, easy and value for money. Can be a bit slow to post, but if no rush, it is fine. I will continue to use as I am happy with products.
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Great purchase
Great website, with great pricing! Buy all my hair stuff from here and the site is easy to navigate. They have a great range of different products and have good sales
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Online shop
My first online shopping experience was pretty scary and horrible got to the payment part but all my details in and said declined where as on my bank account the money had been taken out very scary as we all work for our money have tried to be in touch but they havent got back to me yet
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My go to!
All the products I need at super affordable prices and Australia wide super fast delivery. I dont use any other hair and beauty website. Because I have no need to.
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LaraSydney, NSW
Go-to for my Haircare!
I am so happy to have come across this gem of an online store! Great service and an amazing range of products to choose from- a very happy customer indeed!
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Carolina S.Sydney, NSW
Love buying my Loreal Professionel products from you. Fast delivery and best prices.
Very easy to navigate. Great search engine which is very important when you are searching for something specific. Every time I double check prices, Oz Hair & Beauty offers the best price on the market.
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Repeat Customer
Oz hair and beauty have the cheapest prices and I have been a customer for several years. They always offer promotional items or gifts with purchase. I wouldnt shop anywhere else for my beauty products. Such great value for money and great customer service.
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Brilliant
Oz Hair and Beauty offer a fantastic range of brand name hair care products at competitive prices. Their customer service is excellent. I don't buy my hair care products from anywhere else.
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LizPerth, WA
Excellent!
Huge range, good price. Good products and excellent customer service. This is my second time buying from this place and was I will continue to purchase from here. Thank you
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The BEST!!
Oz hair and beauty ALWAYS have the cheapest prices around and there has always been an further added promo or gift with purchase to go with my order. I wouldnt shop anywhere else for my haircare as it's really the best place for value for money and great customer service. Thankyou for having such an amazing shop.
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The only online haircare store I shop with!
Ozhairandbeauty is the only online haircare store I shop with due to their excellent customer service, competetive prices and very safe site to use. There is an excellent range and I look forward to a future product expansion.
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Excellent service and excellent products!
A first for me with oz hair and beauty. Excellent service and excellent products! I bought from NZ they kept me in the loop all the way. From when the parcel left Aussie till when it arrived in New Zealand. I will definitely be back for more! Keep up the good work Oz hair and beauty!
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kellieIllawarra, NSW
- 2 reviews
still didnt receive
i ordered a straightner hair dryer pack and after a few days received an email saying it had been sent and delivered however still no parcel..i tracked it and it waa sent to another state..aust post were redirecting to me..i emailed the companys support and they offerefld me a refund or free gift wrapping..then another email to confirm they requested the parcel was returned to them and they will let me know when its resent! still nothing a week later..terrible customer service..now im $150 out of pocket and no birthday present for my daughter..her birthday was last weekend
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Outstanding Service, well priced product.
I was doing some shopping for hair products online and my search led me to Oz Hair & Beauty so I ended up getting everything I needed from them. The amazing thing is, I am in Auckland, NZ and placed my order on Sunday, and received the entire order on the following Thursday! The email updates were frequent and I knew what was going on at all stages of the order. It arrived so fast, packed beautifully and everything was in order. The prices are great and they stock a wide range. I will definitely be a repeat customer and recommend them to everyone I know! Well done Oz Hair & Beauty :)
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Great service
First time to buy from Oz Hair and Beauty, has been a very easy process to navigate through the online store and quick delivery on the products that I bought, will definitely use them again
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Anthony N.Oz Hair & Beauty
Hi there, I am very sorry to hear that you did not have a nice experience with us at Oz Hair & Beauty. We do try our best to have all orders dispatched as soon as possible so that you can start to enj... Read more
oy your new goodies. Unfortunately as your order was placed just after Christmas Day we did have to wait for our supplier to reopen for the new year. I understand this is very frustrating as there was a delay on this arriving to our new warehouse. I can see that your order had been changed to complimentary express shipping so that you were not waiting any longer and that a partial refund was made for the inconvenience that was caused. We do let our customers know that any refund made can take between 1-5 business days to be processed.